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Business ProfileforOmni Hotels (Corporate Office)
Additional business information
On November 9, 2023, Omni Hotels Management Corporation entered into an Assurance of Discontinuance (“Assurance”) with the Attorney General for the State of Colorado. The Assurance settles allegations that the business misrepresented room rates, mandatory fees, or total price in its advertising to consumers by promoting room prices that did not include all mandatory fees that would be charged to consumers for a stay at affiliated hotels.
Under terms of the Assurance, the business agreed to clearly display any mandatory fees and the total room price in any advertisement or other public communication about room rates, with the total price after fees being the most prominently displayed rate, and taxes listed separate from fees. The company will also provide consumers with an explanation of any amenities the fees paid give them access to and will train employees on new pricing requirements.
Additionally, Omni will be required to resolve any consumer complaints received by the state within 30 days and will respond in a timely manner and in good faith to any requests by the state for information or other needs.
The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
To view a copy of the Assurance, click here.
At-a-glance
Business Details
This is a multi-location business.
- Headquarters
- 4001 Maple Ave STE 500, Dallas, TX 75219-3241
- BBB File Opened:
- 4/20/1998
- Years in Business:
- 48
- Business Started:
- 2/23/1976
- Alternate Business Name
- Omni Hotel in Dallas, The
- Omni Hotel
- Omni Hotels Management Corporation
- Business Management
- Aimee Wolf
- Contact Information
Customer Contact
- Aimee Wolf
- Additional Contact Information
Fax Numbers
- (972) 871-5665Other Fax
- (214) 979-4599Other Fax
Phone Numbers
- (972) 871-5600Other Phone
- (469) 287-0000Other Phone
- (972) 871-5665
Customer Complaints
109 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
29 Customer Reviews
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Most Recent Customer Review
Michelle A
05/26/2024
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