Business ProfileforThe Ritz-Carlton, Dallas

To Whom It May ********* am writing to lodge a formal complaint regarding an appalling incident that transpired at the *********************** Dallas Bar on 4/18/2024 around 8-9 pm. As a longstanding patron of the *********************** and a Dallas resident, I have always held the establishment in high esteem for its distinguished service and ambiance. However, the recent encounter at the bar has left me deeply dismayed and disgusted.During our visit, my companions and I were enjoying a delightful evening of dining and socializing in a booth near the bar. However, our enjoyment was abruptly interrupted by the reprehensible behavior of an individual who displayed a complete lack of decorum and respect.This individual, a short man dressed in sweats and a ball cap, intruded upon our space by sitting close to us in the booth area, mere inches from where we were eating and drinking. His disheveled appearance was matched only by his vulgar behavior. He brazenly placed his feet on the stool in front of us, despite our objections, and made derogatory comments aimed at the women in our group and baseless accusations directed at one of our male companions. When confronted, he arrogantly declared, "I can do whatever I want because I'm a VIP," exemplifying his utter disregard for common courtesy and respect.It is imperative to note that we were enjoying ourselves and wished to have no interaction with him whatsoever.The situation escalated when the individual hollered at the wait staff, requesting confirmation to put his feet up after we objected. Shockingly, they acquiesced, further emboldening his disrespectful conduct. This behavior was not only disrespectful but also reflected poorly on the professionalism of the wait staff.Moreover, the individual's behavior became increasingly immature and classless as he threatened to have us kicked out. His comical attempts at intimidation only served to highlight the absurdity of the situation. Eventually, we chose to leave, as our evening had been thoroughly ruined by his antics and the staff's complete lack of intervention.It was evident that the bartender/waitress who confirmed his behavior seemed to have a personal relationship with the disruptive individual and the bar manager, ***********************. Their camaraderie and biased reaction to not even care to listen to our story suggest a concerning lack of impartiality and professionalism.The actions of the disruptive individual, the lack of intervention from the wait staff, and ****************** biased reaction have tarnished the reputation of the *********************** brand. As a loyal patron, I expect better from an establishment of such high caliber.I urge the management to conduct a thorough investigation into this matter and take appropriate disciplinary action against the staff involved, including **************. Measures should be implemented to prevent similar incidents in the future and ensure that all patrons are treated with the respect they deserve.Thank you for your attention to this matter. I trust that swift action will be taken to address these issues and uphold the standards of excellence expected from the ***********************.