Business ProfileforBenefitMall

We began working with BenefitMall when our current broker decided to add them as our co-broker. Most likely because we are a small business with a very small group plan. They dropped the ball immediately and we scrambled to get a health insurance plan in place by Jan 1, 2023. They admitted that they dropped the ball initially but would work to repair our first impression.I then come to find out in February 2023 that the old plan was never cancelled properly and the insurance company is charging us twice for 2 separate accounts (on the same people). Please note that I am not upset at the insurance company itself, but the broker that was in charge of the paperwork. I've now gone back and forth with them multiple times as soon as I figured out the issue and the main person that we were working with is no longer at the company (but nobody wants to claim fault either). Finally, after no update and already another debit coming out of the account--I called the ********************** company directly to address the issue in which they said that there is no indication in the file that the brokers are attempting to terminate the plan.I've never been so upset with a company before that I've felt compelled to write a review but we are currently out over $20k that I will have to hope that the insurance company will understand the issue and be willing to credit back our OTHER group that we have also been paying on.