Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a one time trial offer to verify accounts on credit report. Have to give card info, of course, even tho I unsubscribed I was charged in March 2025 I notified again I did not want subscription cancel received notice I unsubscribed.rrceived not one but two charges in just days apart of ***** each April 21, 22, 2025 have screen shoots of deduction. Did stop payment until card holder receive info ScoreSense first.

  

  Business Response

  Date: 04/30/2025

  Please see the attached response to Ms. ******* complaint.

  Thank you,
  
  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

  Customer Answer

  Date: 05/02/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ScoreSense, a service owned by One Technologies,LLC, for deceptive advertising, unauthorized charges,and failure to honor cancellation requests. Timeline of events detailing my experience:12-27-24,I signed up for a program called Credit Secrets to improve my credit score in hopes of purchasing a home. Credit Secrets prominently promotes ScoreSense on its website and members portal, urging users to obtain their free credit scores before starting the training. Believing this was a required step, I signed up for ScoreSense’s 7-day free trial on 1-4-25. See attached false advertising. On 1-7-25,realizing ScoreSense had a $39.95 monthly fee (not clearly disclosed), I submitted a cancellation request through their website’s contact page, selecting "Cancellation" from the dropdown menu. I have attached a screenshot of this request as evidence. 1-12-25, despite my timely cancellation request, ScoreSense charged me $39.95 on 1-11-25. I immediately contacted them, attaching proof of my cancellation request. 1-14-25, ScoreSense denied my refund,falsely claiming I did not cancel within the trial period. 1-16-25, I responded, again providing proof and warning that I would escalate the matter. 1-21-25, ScoreSense finally refunded the $39.95, though their email misleadingly stated they had processed the refund on 1-11-25. On 2-12-25,ScoreSense unauthorizedly charged me another $39.95, despite confirming my membership was canceled in January. Their email required me to call or chat during business hours to cancel again-contradicting their previous cancellation confirmation. I immediately responded, stating I had never reauthorized any charges and demanded an immediate refund. They ignored my email. 2-27-25, after no response,I sent a 2nd email demanding a refund within 7-days. Again,no reply and no refund. 3-7-2025, I sent a final warning, indicating I'm reporting to the authorities. On 3-11-25, Scoresense charged me another $39.95

  

  Business Response

  Date: 03/26/2025

  Please see the attached response to Ms. *********** complaint 
  
  Thank you,
  
  Kevin ****   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

  Customer Answer

  Date: 04/03/2025

  I am rejecting this response because:  when I originally canceled the free trial I went online to scoresense.com and clicked "CONTACT" it automatically took me to your page for your INTERNAL email.  There is a dropdown where you choose the reason for the INTERNAL email & one of the options is "CANCEL". This is obvious from the screenshot I took when I requested to cancel the free trial & NOT charge for your service. Why would you have that option available on your website to cancel & then require a customer to HAVE to call or chat in order to cancel? That right there is deceptive on your part. I've seen hundreds on complaints on the internet, including through the BBB where those that did call waisted their time on the phone with your rude CSR's pushing them into NOT canceling by offering a lower price, same issues with chat. Either process is poor training on your part & unfair to customers with busy schedules & many going through this same process I'm going through. The reason i went online in February was bc I was still in training with CreditSecrets & your false advertising page is the 1st thing that pops up b4 I can get into the CreditSecrets training website. There is a note on the Ad that states "you will  need a fresh update...."The FALSE ADVERTISEMENT which I attached in my original complaint is that no where on the advertisement page does it state the $1.07 refundable charge, it's only when you click on it and then taken to your website. This is deceptive bc then the customer has to enter their card information to get the report & that's where the customer is hooked & your charges begin! The scores were 50+ points higher than what the customer sees when going to **********, ********, & ******* websites direct. Plus the charge to access direct is cheaper than your $39.95 for 3 mo, then $49.95 on the 4th month.  Where did you come up with $80.07 credit that you gave me? I just checked with my bank & I see where OLT Scoresense credited me $39.95 and $1.07 both on March 27, 2025. You still owe me $39.95 for February 2025. Why did you charge me in Feb & Mar when you clearly canceled & confirmed in an email it was canceled? That's another reason why I went online in Feb to see if it was canceled. That is 100% deceptive on your part! You continue your deceptive practices to 100's of innocent people on a daily basis. I am not comfortable with any of your 46 websites you own having my SSN or ANY of my PII. I see you reported 26 websites to the BBB. I discovered all your other entities courtesy of the ******** ********* ******* website: ********  if you should need proof of all my findings, please let me know.  This is all eating up too much of my time like many others bc you keep breaking the law. 

   

  

  Business Response

  Date: 04/08/2025

  Please see our response to Ms. *********** rebuttal.

  Thank you,
  
  Kevin ****   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

   

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written, and made several phone calls to this company to have them cancel the subscription. They won't and will not listen. I finally noticed in December of 2024 that they were taking almost $50 out of my account so I called them and emailed them in December of 2024 to cancel the subscription. In January 2025 they took the payment out again. Once again I called several times and emailed them to cancel the subscription. February 2025 they did it again!! Why won't they listen?? Please someone help! This company is out of control! Why are they doing what they want to do and not listening to the consumers? I want a refund. Prices are way to high. You can check your credit $20 cheaper at other places.

  

  Business Response

  Date: 02/28/2025

  Please see the attached response to Ms. ******* complaint.

  Thank you,
  
  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently in 2017 my daughter paid $1.07 to see a credit score and inadvertently signed up for a 'membership' that started 7 days after. In all these 91 months that they charged my credit card, they never sent her a statement, a bill, anything to show they were charging her, so she had no idea.

  

  Business Response

  Date: 02/28/2025

  Please see the attached response ******************** complaint.

  Thank you,
  
  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

  Customer Answer

  Date: 03/06/2025

  I have reviewed the business response and accept this resolution but I still feel the general way this business operates should be criminal. I believe any reoccurring charge to a credit card should be acknowledged by an email at least once a month. This of course is SUPER EASY to do, it would be automatic and the ONLY reason for not doing it is to try and take money from someone who might have inadvertently signed up for a reoccurring charge. ***** on any business that relies on this model for profits. 

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company named ********** was charging me a subscription amount for credit monitoring since August 2022. The problem is that this account was never created by me nor have I ever signed up for their subscription and potentially forgotten to cancel it. The account was created with my father's name and social security number but with my email address and credit card information. However neither of us has each other's information or were even living together at the time. I did not create this account for my father. I had never received an email communication from them until January 2025 and these monthly charges went unfortunately unnoticed by me because they were for between ***** dollars and blended in with everything else. It is my fault that I did notice sooner but I never created this account or consented to this subscription. I contacted them for a full refund for services never consented to and/or used and they told me they have created a corporate investigation to assist me. However, this seems like a major scam and unlawful in many ways.

  

  Business Response

  Date: 01/30/2025

  Please see the attached response to Ms. ******* complaint.

  
  Thank you,
  
  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In answering an ad about an apartment rental I was directed to the website ************** to provide a credit score for whoever was posing as a landlord on the ad I had responded to. I created a membership for $1.07 for a 7 day trial in an effort to provide the landlord with my credit scores. On providing the scores from all three main credit reporting agencies, however based on their comments and subsequently being directed to yet another site to do so again it became clear that I was not actually dealing with a true landlord but instead with some sort of marketing fraud designed to get me to sign up for a bunch of these types of agencies. so I immediately went back to the website and canceled my membership on the same day it was initiated 12/20/2024 and havent been back to the site since until today 1.14.2025 when I noticed that instead of canceling my membership they instead charged me $29+ for an additional month of service. I did find a email confirming my cancelation but it wasnt processed until 1/4/2025 after the 7 day trial period so it seems they simply delayed my cancelation until they were able to collect an additional $29.95. I contacted them today and they said they would send my request to the billing department but couldnt say if I would actually receive a refund. I informed them that it was through fraudulent reasons that I signed up in the first place and had immediately canceled the service upon that discovery the very same day and have not been to the site since that time. I would like your help in recovering my funds as I feel I was lead to sign up under fraudulent pretenses to begin with and a 14 day delay in cancelation is simply unreasonable.

  

  Business Response

  Date: 01/20/2025

  Please see the attached response to Ms. ****** complaint.
  
  Thank you,
  
  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company deceives user with offer for "free credit report". When they click on it, if they supply a credit card and cancel before the trial period, they are still charged.After that, it is impossible to cancel as they will not do it ********* 83 year old mother was charged for 2 years before we got it canceled.

  

  Business Response

  Date: 01/02/2025

  Please see attached response to Mr. ******** complaint.

  Thank you,
  
  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

  Customer Answer

  Date: 01/02/2025

  While I'm not happy with the complete resolution (only a partial refund), I don't wish to spend any more time on it.

  I have not seen the credit that their representative states was made.

  My mother lost access to the email address that was used for the ScoreSense account, so we disputed the charges with AMEX to try and notify ScoreSense of our desire to cancel.  This should be enough, but apparently ScoreSense doesn't think so and reinstated the monthly charge.  Unlike many other vendors, they require a call to cancel the service at which point a representative attempts several times to have you retain the membership.  It's obvious that they are making it harder to cancel (and take way too much time).

  I had to cancel other recurring charges from other vendors.  They made it easy!  ScoreSense was the most difficult.

  I'm requesting that ScoreSense respect a simple dispute from the credit card company for future customers.  This should be enough.  

  
  Thank you,

  *****

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I clicked on a link for a free credit report. Somehow it appears I signed up for ********** but I have no email documentation or confirmation of such a subscription. It feels like I was duped or tricked into signing up. I requested a refund for the 3 months (September, ******************* I was charged. I was dealing with some personal issues and did not notice the charges right away. My refund request was denied so I'm filing a complaint with BBB. If there is another avenue available to me to get this resolved, please let me know. Thank you.

  

  Business Response

  Date: 11/21/2024

  Please see attached response to Ms. ************* complaint.

  Thank you,
  
  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

  Customer Answer

  Date: 11/25/2024

  I am rejecting this response because:  I had a lot going on in my life and did not notice the charges right away, until the 3rd month. Plus more importantly, ScoreSense has done this before, "...... it offered consumers free credit scores, then socked them with monthly fees for credit monitoring." This was a lawsuit filed & settled in **** 2014. The settlement awarded most of the $22 million settlement to consumers. I wonder how many other people have been hoodwinked since then. I am not asking for anything more than I paid. I believe they should refund the $42.75  charges for October & November. If they do not, I will be inclined to take my experience public and warn others about how their free credit score offer really works.

  Regrads,

  ***** ***********

  

  Business Response

  Date: 12/03/2024

  Please see attached response to Ms. ************* rebuttal.
  
  Thank you,
  
  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

  Customer Answer

  Date: 12/13/2024

  I am rejecting this response because:   I thought I had already responded to this, but will do so again. ScoreSense responded to me and reversed the11/4/24 charge to my account, but they declined to credit me the 9/5/24 & 10/4/24 charges of $42.75 each. They knew what they were doing and had done it in the past. If this scenario had not already occurred in the past, something for which they were sued in the State of ****, I might not insist on being reimbursed. I believe I was deliberately mislead and think they owe my the full amount of what I paid since I did not immediately realize I was paying for credit monitoring. As I stated in my initial complaint, I received NO acknowledgement of my "subscription" that I had signed up for credit monitoring. If what they were doing was legitimate, I would have received an email indicating that I subscribed to their credit monitoring, how much it would cost monthly and explained that I could cancel at any time. I receive no such email or any other kind of confirmation of my so-called subscription. In my opinion, that is fraud.
  

  

  Business Response

  Date: 01/31/2025

  Please advise the status of this complaint; the last record of communication we have occurred on 12/03/2024.

  Thank you,

  ***** Hain   
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC
  

  Customer Answer

  Date: 02/03/2025

  I am satified with this response. You may close the case. Thank you very much for your assistance!

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted them through chat Thursday, 29 August to cancel my membership after I had entered my correct credit card information which was only an updated expiration date immediately after which I text I mean over chat ask them for cancellation and prior to this the membership was only $39 I believe, and after my cancellation was supposedly put through on Thursday we were well first of all we were disconnected on chat and conveniently it was before they gave me my cancellation request and then they closed for the weekend which was a holiday weekend and conveniently bill me an elevated price of $59 today and theyre telling me they have no record of me chatting in to cancel but its a little bit weird that I chat to cancel. Im disconnected before the confirmation was given to me and the email was never sent and yet Im billed an elevated price of $59 today before I could contact them again and cancel so I had to call them again. I chat with them again to ask for a cancellation and they supposedly processed it. Ill wait and see if *** got that email but the point is Ive had this buried in my account for two years and theyve been billing me every month $40 for *********************************************************************************************** that authorization or confirmation number that was that longer ago so I took that up to the game and eat that but just do the math. They screwed me over now for over two years and then they start charging me more after another cancellation request was not put through $59 today. This is ignorant and ridiculous , and they conveniently say we dont have record of your cancel and they charge you more. I was doing the right thing by updating my credit card exp. so I updated it and immediately afterwards chatted into cancel,. Ive only logged into this account three times in two years, 2 were to cancel.and Those Were In the last 7 days! Im billed over $1400 for one login and two failed cancellation request

  

  Business Response

  Date: 09/10/2024

  Please see attached response.

  Thank you,
  
  ********************;  
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-21-24 I found out that Scoresense was on autopay when checking my account for another transaction. I contacted the number to the business and they sent me over to the escalation department. I was going to refinance I checked my credit. I never new that they were going to bill me. I work 12 to 16 hour days trying to make ends meet. Come to find out they have been billing me ever month since 7-21-21 up until 8-21-24. 3 years 38 payments in the amount of ***** totaling *******. I was emailed by ******************* Senior Escalations Manger and he basically said he wasn't going to reimburse me only 2 payments and basically go ahead about my business. I just asked to be reimburse not but majority of my money. I feel like the I deserve that. I only used the them twice in 3 years that goes to show that I didn't know that I was being charged for a app that I don't even use. Please help me recoup my funds. Per the email from *************** refunded 2 payments and said that's it the case was closed. I said that was unacceptable he was very rude poor customer service

  

  Business Response

  Date: 08/30/2024

  Please see attached response.

  Thank you,
  
  ********************;  
  Senior Escalations Manager
  Corporate Escalations
  One Technologies, LLC