![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforMurray Hill National, LLP
Current Alerts For This Business
According to BBB files this business has a pattern of complaint concerning (a) poor customer service, (b) delayed/failure to issue payment for completed studies, and (c) failure to remove consumers from email subscriptions after multiple requests to unsubscribe. BBB sent a written notice to Murray Hill National, LLP identifying the potential pattern of complaint with a request for a business response.
The business provided a response to BBB in January 2024 confirming that consumers must complete all requirements of the study in order to receive payment and that payments are issued once the studies are fully completed and closed. The business also indicated that consumers will sign up for multiple studies with multiple email addresses, which can lead to additional notifications. The business does, however, unsubscribe based on the consumer's requests and assuming they do not sign up again. The business provided an action plan for how to reduce the noted pattern of complaints.
BBB is currently monitoring the business' complaint to determine if the provided action plan addresses the pattern.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 8390 Lyndon B Johnson Fwy STE 300, Dallas, TX 75243-1188
- BBB File Opened:
- 2/23/2016
- Years in Business:
- 9
- Business Started:
- 12/18/2014
- Business Started Locally:
- 12/18/2014
- Type of Entity:
- Partnership
- Business Management
- Mrs. Susan Owens, COO/Owner
- Contact Information
Principal
- Mrs. Susan Owens, COO/Owner
Customer Contact
- Mrs. Susan Owens, COO/Owner
- Mrs. Judy Skatell, VP Client Relations
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
143 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ivette W
04/13/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.