Complaints

This profile includes complaints for EMBCC Patient Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EMBCC Patient Services

  12790 Merit Dr. Ste. 200 Dallas, TX 75251

• 

  EMBCC Patient Services

  PO Box 679491 Dallas, TX 75267-9491

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EMBCC is fraudulently claiming I owe them $1,668 from a basic ER visit that was covered by insurance fully. I have already spoken with my insurer (United Healthcare) and they have verified there is no ************* against me for outstanding balances and that my ER trip was covered by my policy. EMBCC is attempting to scam innocent people by texting them and telling them they have medical payments due. I never spoke with EMBCC or even knew they existed before they texted me. I do not know how they got my phone number, date of birth, or mailing address. If I do in fact owe them money my insurer said they are happy to process the claim and pay EMBCC but EMBCC has not provided ANY details as to what I owe them $1,668 for (no itemization). Please contact them and uncover this fraudulent company

  Business Response

  Date: 11/20/2023

  Good Day, I have reviewed the account. We don't have all of the patient's ins information to file a claim. Please call ************ to provide insurance information. 

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2021, I went to the ** in *******, ***** and provided my insurance card upon check in. Two and a half years later, October 2023, I received an invoice for services incurred on 7/4/2021. Around 30 days later, I received a past due invoice. I noticed that the invoice stated I did not have insurance which was not true. I called the number listed on the invoice and spoke with ***** and told him that I have, and always had insurance, with Anthem. I provided him my insurance information. I was placed on hold while he ran my insurance. He came back on the line and stated that insurance was denied because it was outside of the time limit for submission and that I would need to call my insurance company and "get this figured out." I stated that it is not my fault, nor the insurance company's fault, that EMBCC waited 2 1/2 years to send an invoice and and that they should call and "figure it out." I am not the one that was incompetent and did not send out a simple invoice or bill insurance within a 2 1/2 year time frame. I would like to see EMBCC take responsibility for their error and resolve this issue by reducing this amount to zero.

  Business Response

  Date: 11/20/2023

  Good Day, I have reviewed the account. I do apologize for any inconvenience this may have caused. I will adjust the balance to zero d/t untimely filing. I will send the patient a zero balance statement for her records. 

  Customer Answer

  Date: 11/20/2023

  I have reviewed the business response and accept this resolution. Thank you for your professional response and courtesy.

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about account number ***********. I received a letter in the mail stating that my overall charge for the visit in 08/05/2023 was $609 and my insurance paid $579.07 and that I had to pay the difference of ***** which I did bc I thought I owed that amount. I talked to the billing people of the actual urgent care and they said they dont know what this letter is. My visit on their end was a total of 225. I owe them ***** for the services so I got scammed from this company to pay for a mystery services. No one answers the phones.

  Business Response

  Date: 11/14/2023

  Good Morning, we bill the Providers only, separate from the facility itself. We filed a claim to **. Ins paid ****** and a contractual adjustment was applied in the amount of ******. This left the patient with a balance of ***** coins. This is what we are billing the Guar for. Please have Guar call ************ if there is any further questions or concerns.

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill in the mail for ER visit. I am assuming it is a physicians charge. Cannot tell by the bill if insurance was filed. Called to pay the bill and the phone number has not been working for a week now. Cannot reach anyone. Go online to their website and all it provides is the same statement. Submitted request for communication 11/7/23 and have not heard back. Phone is still not working this day 11/8/23.

  Business Response

  Date: 11/13/2023

  Good Morning, the number to call is ************. I apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 11/14/2023

  I have reviewed the business response and accept this resolution. Although this is the number I was calling repeatedly and it provided a busy signal stating not working.  It wasn't my phone reception because I could place other calls and also tried with my computer phone.  I was sent another bill with a different number and I called this one and was able to speak to an agent.  Thank you. 

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a correct number for the e. M. B. C. C. The number that you have on your billing statements is not a valid number. Neither is the ************ number I got from the hospital is a valid number so can you please? Provide me with the valid number so I can get my information corrected. Because you are billing mean any should go to medicad. Please update ************ number that you have on the billing statements. It would be greatly appreciated my ALL.

  Business Response

  Date: 11/09/2023

  Good Afternoon, please call ************ to update your ins information of if you have further questions about your bill.

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am worried because today I am receiving this bill in my wife's name when I, ***** *******************, was the one who filled out and signed all the papers in the Hospital. My wife and my son they just arrived in the country a few months ago and that is why they do not have health insurance and My wife does not work yet, nor does she have a bank account to make payments so first of all I would like EMBCC to remove my wife as the person in charge of paying that amount of money. I don't know why they are trying to charge me is much higher than the amount I received from the hospital, the Hosital only charged me a small amount and due to the economic condition in which I find myself, I also ask EMBCC to kindly make me an 75% discount to be able to make the payments. I am looking forward to your response. greetings

  Business Response

  Date: 11/13/2023

  Good Morning, please provide the patient's name, DOB, and DOS. If the patient has an invoice that would be great to have as well. Once received, I can review the account.

  Customer Answer

  Date: 11/13/2023

  I was in contact with the business and we reached a payment agreement

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea what Im being billed for. There is no number to call and talk to someone. Apparently this is the only way to reach someone. I have ******** so I dont understand why I am being billed. I am not going to open a payment plan when you cannot reach anyone to discuss what this is a about.

  Business Response

  Date: 11/11/2023

  Good Morning, I am happy to review the account. Please provide DOB and/or date of service. Also, the  number to call to discuss your bill is ************.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tripped and hit my head that cause a small laceration on my eyelid. Went to urgent care and was sent to ER because they had no tech on staff at 4 pm for X-rays. I was seen and treated by a PA at ************************************************************ where I received 1 stitch. I have no medical insurance so I am self paid. I paid in full my fee at the hospital and the 2 bills received 2 weeks later. One from Ballad Health the health care provider and the **************. 5 months later I receive a bill from this EMBCC for $2125.00 for a Dr. I never received treatment from. I called to dispute the charge and was told I wasnt allowed to. I am being told my bill is going to sent to a bill collection agency. How is this possible when I was never attended to by the Dr. (Who by the way name does not appear on the billing) they said treated me. Attached are the bills I received immediately after my visit and that were paid in full and the ******************* received recently.

  Business Response

  Date: 11/06/2023

  Good Afternoon, I have reviewed the account. We bill for the Emergency Room Providers only. We bill separate from the facility. Patient was seen and treated. She will need to call ************ to discuss payment, discount, and/or budget plan. Please let me know if you have any questions.

  Customer Answer

  Date: 11/06/2023

  I am rejecting this response because:   I did not see the doctor that they say treated me and furthermore Ballad Health billed me and I paid the bill. The documents I sent you ( BBB ) included the bill from Ballad Health that shows the discount they provided to my bill. As far Im concerned this matter is closed. By the way my husband was there as a witness to the treatment/ pa that treated me. 

  Business Response

  Date: 11/11/2023

  Good Morning, I have reviewed the account again. If ******************** was given a discount from the facility, please have her provide the charity approval letter. Once received, we will be happy to match the facility's discount.

  Customer Answer

  Date: 11/13/2023

  I am rejecting this response because:   This is the final response I have to this issue. This company is a scam, there are hundreds of similar people they have tried to do this to. Sadly some fall into this scam. Further more before retiring, I worked for the hospital that attended to me and they confirmed my beliefs all along. They call it a charity from a facility haha, they just want more private info. Its a SCAM, BBB thank you for your involvement into this scam, no response is needed. 

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging for services I already paid for. I went at the end of my visit at the hospital because I had no insurance. I paid with my credit card. I am living also living pay check to paycheck. Now EMBCC are sending me collection bills for something I already paid off. The bill doesnt even get itemized. Just says emergency provider charge. This is the second time they do that to me. Happened to me before and I left the hospital and they told me it would cover everything, EMBCC came after me, and they were wrong as when I got in touch with hospital they told me I had paid for every service. They seem to be trying to get paid for something I already paid in full.

  Business Response

  Date: 10/31/2023

  Good Morning, I have reviewed the account and documentation provided by the patient. After review, I will apply the charity discount to match the facility. We bill separate from the facility. EMBCC bill for the ** Providers. Patient will receive a new balance statement. Once received, he can call *********** to discuss payment arrangements or pay the bill.

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debt collector letter asking for ***** for a medical bill I never received. I contacted EMBCC and they had my address wrong, patient's last name wrong and wrong SSN, so I never received a bill and insurance reyected the claim.EMBCC sold the account to ******** ***************** I called EMBCC a month ago and they said they had requested to retrieve the account from ******** to resubmit it with the right information, they ask to call back in 2 weeks. I just did and the lady couldn't find anything, so I called ******** and the account is still open and they haven't receive any request from EMBCC, so they didn't try to fix it like they said. I left a message to a supervisor twice and never got a call back.As a result of their incompetence my credit score is about to take a hit. I shouldn't have to pay a bill I never received, then they lied about fixing it, so they need to really do it.

  Business Response

  Date: 10/30/2023

  Good Morning, I will need more information in order to review the account. Please provide an invoice, date of service, and DOB.

  Customer Answer

  Date: 10/30/2023

  This is the original debt collector letter and the following statement I received. I. This statement you can see the date of service 04/30/23.

  I have called multiple times to fix this, the business has all the information about the patient. Highlighted in orange is the case # from ******** they need to find the original claim.

  Customer Answer

  Date: 11/06/2023

  I am rejecting this response because:   

  This is the original debt collector letter and the following statement I received. I. This statement you can see the date of service 04/30/23.

  I have called multiple times to fix this, the business has all the information about the patient. Highlighted in orange is the case # from ******** they need to find the original claim.

  Business Response

  Date: 11/08/2023

  Good Morning, thanks for the information. I have reviewed the account. Please provide Champva ins information, including claim number and address to send claim to. The information we received is BC which was rejected. Iapologize for any inconvenience this may have caused.