We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Billing

EMBCC Patient Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for EMBCC Patient Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EMBCC Patient Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 327 total complaints in the last 3 years.
    • 115 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29, 2023 I went to the *** I received care from this ER and received a bill from multiple business one of which is Sterling Medical. The hospital and Sterling are double charging me for the same services - this bill needs to be reduced to $0.

      Business Response

      Date: 06/05/2023

      Good Morning, I have reviewed the account. We bill separate from the facility. We at EMBCC bill for the ** Providers only. Claim processed and patient is being billed for coins/deduct. Please let me know if you have any questions. Thanks

    • Initial Complaint

      Date:06/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After going to the emergency room for acute stomach pain(and a prior ruptured appendix) ************* company sent an EOB, and EMBCC billed the remaining 82$ which was paid, and we have a check stub as proof of recpt. Months later, ****** sent another EOB with the same claim# saying that "arbitration" required them to review the claim, and EMBCC now claims we now owe 266$ on the same bill. Neither company has offered any reasonable explanation despite multiple attempts to contact with different methods. This is double billing and surprise billing in a nutshell, as evidenced by the dates on the included bill, which even references the original charge. ******** prohibits out-of-network providers from balance billing an enrollee for emergency services and/or nonemergency services provided to an enrollee at an in-network facility. Va.Code ***. 38.2-3445.01

      Business Response

      Date: 06/05/2023

      Good Morning, I have reviewed the account. ********************'s ins processed the claim and patient paid his coins. There was an appeal done and his ins re processed the claim paying a little more but, leaving more responsibility for the patient. I will adjust the balance to zero as courtesy and mail out a zero balance statement for patient's records. Please let me know if I can further assist.

      Customer Answer

      Date: 06/05/2023

        I have reviewed the business response and accept this resolution to zero the balance of what was already a closed case with a paid check stub.

      Thank you BBB for helping in this matter which imo is criminal behavior and should be stopped by courts.

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband was brought to ******* hospital in *******, ** on June 30, ************************************************************************************************* the ** we never told anyone he was at work and no one asked ** where he was. We got a piece of paper in the mail one day asking to fill out information if the injury was work related for ********* comp and if it was not work related to call the number given and give them insurance information. I called and gave them the insurance information and was told it will be filed on insurance. Once we started getting his medical bill in we received one from EMBCC for $2089.00 which is for the ** physician. I was not expecting my bill to be that high considering my insurance is with ******* hospital. I called EMBCC to see why my bill was and if insurance had paid anything one it. I was told that insurance would not cover anything because it was filed as workmans comp. I told them it was not under ********* comp and that the incident happened at home. Then on that same phone call I was told they could not speak to me about it since I was not the patient and that my husband needed to call them with that information. So my husband called them and they told him they would change it to a non ********* comp injury and resubmit to insurance. So after a month or so we received another bill for the same amount. I called them again and the person I spoke to told me it had not been changed from ********* comp. But that she would change it. Okay fast forward to now my husband and myself have both called EMBCC 6 times asking for this to be fixed and it hasn't. I have spoken with my insurance company BCBS twice and have been told both times that the claim is saying ********* comp. Now June 2023 we have received a final notice for the $2089.00.

      Business Response

      Date: 05/30/2023

      Good Day, I will be happy to review and resolve the issue. Please provide your husband's name and DOB.

       

      Customer Answer

      Date: 05/30/2023

      ***********************

      DOB 11-24-1985

      Customer Answer

      Date: 05/31/2023

      I am rejecting this response because:

      ***********************

      DOB 11-24-1985

      Business Response

      Date: 06/01/2023

      Good Morning, thanks for the information. I have reviewed the account and will send to coding to have injury type updated. The claim was denied d/t injury type showing WC. Once this has been updated, a new claim will go out to patient's ins. Please let me know if I can further assist.

    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact someone about a bill it says I owe and when they finally answer the phone he just keeps saying I cant hear you bad signal but ai can hear him. I went online to pay it and it said I didnt owe anything but I keep getting past due bill for $35. This BETTER not end up on my credit!!!!!!

      Business Response

      Date: 05/10/2023

      Good Day, I will be happy to review the account. Please provide invoice number and/or date of service. 

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from this company for emergency room services rendered through ************** Hospital in January, 2023. However, we paid this bill early and in full. The hospital says that we have a zero balance. What is this for, and why are we being billed? I have tried multiple times to contact EMBCC and the line automatically cuts off after a couple of recorded responses to please hold.

      Business Response

      Date: 05/08/2023

      Good Day, I have reviewed the patient's account. **********************, bill for the ** Providers only. We bill separate from the facility. The patient is being billed coins/deduct. Please let me know if you have any further questions.

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen 05/20/20 after a car accident. I was billed even though I have health and car insurance that was supposed to take care of the balance. EMBCC refused to bill my insurance again after they said they already did (clearly they hadn't because it wasn't paid). I gave up the fight and paid the balance on my account. Now on 04/19/23, I am finding out that my bill is sent to collections. I have proof of payment and statements proving my check was accepted. Horrible company and should be held accountable for the harassment and misinformation!

      Business Response

      Date: 05/05/2023

      Good Morning, I have reviewed the account. The ******************** was seen on 5/20/19, claim was filed to auto ins on 6/3/19. ************** denied the claim on 7/2/19 d/t policy benefits being exhausted. Statements went out on 6/24/20, 7/22/20, 8/19/20, and 9/16/20 with no response from the Guar therefore, went to collections. Please let me know if I can further assist. 

      Customer Answer

      Date: 06/06/2023

      I have attached my receipt from EMBCC for the amount they say I owe. I made this payment on 09/20/20 when I received the original invoice from EMBCC. I am not understanding their response. I have attached the receipt that I received from them. 

      Business Response

      Date: 06/13/2023

      Good Morning, I have reviewed the account and had the receipt reviewed. The payment was posted to 03x58728176, ********************* account. This ******************** does not have a balance with us. There is no payment posted to account for *************, 03x58728177. If you feel this was posted in error, please let me know. 

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to this company, after receiving a bill that was processed 2 months after my hospital visit. It was an out of network claim, which I was never informed of. They say it is for a "surgeon recommendation" which makes no sense because I was treated for a superficial wound. I had my insurance advocate reach out and they basically threatened me with defaulting my account when I am just trying to understand what the bill is for and didn't even mention not paying it at that point. They said I signed a document for a surgeon recommendation, which I didn't and that "even if I didn't go through with the appointment, they still need to charge me." What does that even mean!? I have the transcript of their conversation with my insurance advocated and will be handling this with my lawyer if it is not corrected. The patient account number is ***********

      Business Response

      Date: 05/03/2023

      Good Day, I have reviewed the account. We bill for the ** Providers only. The claim was processed through patient's insurance and the allowed amount went towards patient's coins/deduct which is what we are billing him for. We do bill separate from the facility. He may have received our bill and the facility's bill. Please let me know if you have any further questions or concerns.

      Customer Answer

      Date: 05/03/2023

      I am rejecting this response because:   You have not answered my question. The bill was processed two months later as an out of network bill. I called the hospital and they dont have any record of this bill for a physician. You cant tell me why it is out of network or what I am being billed for. I didnt see a physician. So please explain to me how I am being billed tor a physician. You keep giving me the same response with no explanation of the detailed bill summary.

      Business Response

      Date: 05/30/2023

      Good Day, I have reviewed the chart and account. ******************** was seen and treated by ER Provider. Care appropriate for chief complaint. The patient's claim was processed and the allowed amount from ins was applied to the deductible. She has paid the balance and now have a zero balance. Please let me know if I can  further assist.

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently I, ***********************, received a statement (2nd of two) for $70.30, Account No. **********. When I received the first statement about three weeks ago I researched the claim with my insurance ***************** for Life). I made copies of all the information and mailed it to your billing office in Dalllas, **. The present bill does not specify which claim it is for (No. ******* or No. ***** *******). Each claim is for services received on 01/09/2023. My Tricare for Life files indicate the legal claim has been paid and therefire I owe nothing. Please check your records and make the proper corrections. In the meantime my intentions are to ignore the statement!

      Business Response

      Date: 05/03/2023

      Good Morning, I have reviewed the account. We billed the patient's ******** and had Tricare as secondary. I will adjust the balance to zero and send the patient a zero balance statement for her records.

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received services from **************************** on 2 separate occasions during the month of August 2021. I provided my correct insurance information and EMBCC sent bills to an old address that I was no longer receiving mail from. I was unaware of the bills until they were sent to collections where I then spoke to billing in my local hospital showing the Emergency department had billed my previous insurance that was no longer active instead of my new insurance. I now have over $2,000 dollars placed on my credit report that I do not owe due to insurance mixups. I have called multiple people from EMBCC to the debt collections agency with no resolution or any attempt to help correct the problem.

      Business Response

      Date: 04/25/2023

      Good Afternoon, I have reviewed accounts for DOS: 8/27/21 and 9/8/21. We receive demographic information from the facility. The address we had on file at the time is *************************************************************************. If there was an address updated, we did not receive that update. Also, we did have UHC ins but, it showed as inactive. Statements did go out to that address and wasn't returned for bad address with no response from the patient until 4/18/23. Patient will need to follow up with debt buyer to settle the account.

    • Initial Complaint

      Date:04/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EMBCC sent a bill for my infant daughter that was born at the end of July 2022. Didn't have any details on what the charges were for. The amount is $800 exactly which is suspicious. I attempted to call for an explanation and no one answered. Then it hit my credit report in March of 2023, for nearly double the amount ($1517.00) from a company called MBA Law that doesn't leave a contact number. After some research I was finally able to contact MBA Law who said they would send me an itemized bill... that was a month ago. My best guess is that EMBCC didn't charge my insurance correctly as many others here have complained about since my insurance is in ********* and the care had to be in ********* since I haven't my child outside the state for care, but it is a ***** company. I just want this resolved.

      Business Response

      Date: 04/25/2023

      Good Morning, please provide patient's name and/or invoice. Once I receive this information, I will be happy to review and resolve.

      Customer Answer

      Date: 04/25/2023

      The patient is my daughter.  **********************  I've attached a screenshot of the bill.

    EMBCC Patient Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.