Business Profile

Medical Billing

EMBCC Patient Services

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Complaints

This profile includes complaints for EMBCC Patient Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

327 total complaints in the last 3 years.
115 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this complaint because i feel like it was billed wrong. I had to go to the ** for a reason, and then I got billed by this embcc, i asked my workmate who also went to the ** if she had the same bill and she said no. The bill she got was directly from our work(employer) which has options for an employee to pay. We saw the same doctor but she didnt get anything from EMBCC which i started doubting why would i have one from embcc? I called billing **** of our hospital and asked about the bills i have to pay and the perspn i spoke to said im 0 balance cause of employee discounts and my insurance. Our billing **** in my hospital said that the hospital is not associated with EMBCC. i was charged $121 from May to august or maybe til Sept 2024.Paid dates are from May to August 2024
Business Response
Date: 10/07/2024
Good Morning, I have reviewed the account. A claim was filed to patient's ins but, claim denied d/t limited benefits. Patient set up on budget plan which she has been paying. Please let me know if you have further questions or concerns.
Initial Complaint
Date:10/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the emergency room on 07/15/24 because I accidentally punctured my ear drum and it turns out that I waited for 5 hours for them to attend to me and it turns out that the only thing they did was check my ear right there in the waiting room where I was sitting waiting for them to just tell me what they couldn't do for me and that I had to go to an ENT doctor because they didn't treat those cases, then I left a few weeks later I received the two bills and one from EMBCC which corresponds to the balance of $1648 which is Ridiculous because I didn't even go inside and much less sit me on a stretcher, only a nurse came out to check my ear outside in the waiting room where I was sitting, it is somewhat illogical to charge so much money for not giving me anything, I don't have the money to pay All that amount, my income is very little, I have 3 children and I am a single mother. I think the balance should be something minimal since they didn't do it for me. I tried to apply for financial aid and was unsuccessful.
Business Response
Date: 10/05/2024
Good Morning, I have reviewed the account and chart. I will apply a 75% courtesy discount to the patient's account. She will receive an updated statement.
Customer Answer
Date: 10/05/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:09/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently walked into the hospital like I have before and paid my bill upon leaving a couple weeks later for the medicine refill I received for my epilepsy it was $150, but discounted to $75 because of lack of current insurance. Literally a refill on my meds that I paid for 5 minute interaction. I later received a letter from EMBCC demanding $1648!!! in quite an alarming manner gave me extreme financial anxiety. i have no where near these funds. I have already paid my bill with the hospital and this is outrageous. It makes no sense and was assured once I get insurance they will bill that the next time. Ive had nothing but good experiences with this hospital And this is nuts. I can not pay this bill and am struggling to survive as is with my disease and daily bills. account number ************. May god have mercy
Business Response
Date: 10/01/2024
Good Morning, I have reviewed the account and chart. I am escalating the account to our ******************** department for review. Please allow a couple of days for review. We will contact the patient by mail.
Initial Complaint
Date:09/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was admitted to the ** 08/26/24 for a *************** and turned around in less than 2 hrs as okay to go, never received IV, tubes, simply asked how I felt and if I needed to be admitted for 72 hours. Refused any medicines or pills, did not need any medical treatment as it turned out I did not need anything drastic. Received a $100 bill from the hospital, and then was sent a $1500 bill from EMBCC as a physician charge and told to contact financial assistance to settle or cut down the bill. Should absolutely not be even receiving the bill as I was never even seen by a physician that night nor rendered services anywhere near over TEN TIMES what the hospital itself charged me. On a low wage job, no insurance, and newly graduated student with debt. If my attempt had been successful I would not have had the threat of creditors on my back for a service I never even received.I now have to provide extensive proof of all my bills and monthly costs as well as bank statements to even receive aid, which are not only extremely time consuming hoops to jump through but also may not even approve me for assistance.
Business Response
Date: 09/30/2024
Good Morning, i have reviewed the account and chart. ******************** was seen and treated by ER Provider. Care appropriate but, I will apply a 50% courtesy discount to the patient's account. Once new balance statement is received, patient can call ************ and discuss payment options or budget plan. Please let me know if I can further assist.
Initial Complaint
Date:09/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill from EMBCC in regards to a bill and upon speaking to some realized they are trying to bill the wrong insurance. In attempt to give them the information for the right insurance Ive received nothing but attitude and push back to rerun the bill with the right information attached because they just cant do that. And now Im being threatened with being sent to collections when I am fully covered for this ER visit through ******** but they refuse to take my ******** number down and run my old insurance that is obviously going to keep denying the claim. I am currently on hold with my insurance who is also on the line trying to speak to a representative with EMBCC and we are getting no where. Seems like instead of just taking the correct information they want to continue to give me the go around and send me bills that I am not responsible for that makes me continue to call them and deal with their rude staff.
Business Response
Date: 09/23/2024
Good Day, I have reviewed the account. According to notes on the account. ********************'s ins called on 9/20/24 and updated ins info and claim was filed. Please allow ***** days for response from insurance.
Initial Complaint
Date:09/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of services is 07/2/2024 Account number is ************ On July 2 , i had to go to the ** at ***********, my blood sugar was extremely high and needed to get insulin to lower my sugar level. I was billed by EMBCC to pay in full the balance of $970.67 for the ** Visit. According to the ********* Limiting Emergency Powers Act of 2023 one cannot bill for the full payment for ** visits. I also suffer alot of pain from a severe car accident recently. My income is limited due to this and I cannot afford the amount of $970.67 at all with large outstanding medical bills from the accident. I am asking to have EMBCC to reduce or zero the bill for this life threating ** visit for my sugar level was over 500 and needed the insulin to help my health situation. I cannot afford medical bills now and able to pay utility bills.
Business Response
Date: 09/23/2024
Good Morning, I have reviewed the account. The ******************** is being billed his deductible amount. As a courtesy, I will apply a 40% courtesy discount to the patient's account. Once updated statement is received, patient will need to call ************ and pay the balance or discuss budget plan. Please let me know if I can further assist.
Customer Answer
Date: 09/23/2024
I have reviewed the business response and accept this resolution as long as I can do a payment plan of $50 max.
Initial Complaint
Date:09/17/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This same organization is billing my private work insurance company for an emergency room visit that happen on 11/07/2023; that involved an car accident that another vehicle hit me. State Farm sent an check to the primary hospital *******************************. It was paid on the 11/8/2023. This company ********************************** ****************** is billing me for the amount of $1517.00, which is part of the EMBCC company. This will be the second time this company has requested payment for hospital services in which I paid $590.68. This is why I think this company needs to be investigated for false insurance fraud.
Business Response
Date: 10/10/2024
Good Afternoon, I have reviewed the account. We have no ************** information on file. Please provide ************** and I will be happy to update and file claim.
Customer Answer
Date: 10/16/2024
Here is the file that the EMBCC needed to release my info.
Business Response
Date: 10/23/2024
Please have patient provided Facility name and DOS.
Customer Answer
Date: 10/25/2024
The information of the business is right there in the details of the message. If the EMBCC company is not familiar with the place of billing, more are less will the ****** than they are at fault of the whole ordeal. They are the ones that sent me the bill in the first place. Now they are saying they don't know who they are representing. If they can't find that information in there systems then, I demand a full refund.
Customer Answer
Date: 10/31/2024
I am rejecting this response because: The information of the business is right there in the details of the message. If the EMBCC company is not familiar with the place of billing, more are less will the ****** than they are at fault of the whole ordeal. They are the ones that sent me the bill in the first place. Now they are saying they don't know who they are representing. If they can't find that information in there systems then, I demand a full refund.
Business Response
Date: 10/31/2024
I apologize. I will need the patient's State Farm policy number so I can update and file claim or, he can call ************ to update his ************** info so claim can be filed.
Initial Complaint
Date:09/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I believe this company is a scam. I was recently in the ER at **** Community Hospital on Aug.7th and 8th. My insurance approved the services. I received this bill from EMBCC for $2246.00. It says no insurance self pay. I contacted them and at first they said the insurance did not cover it. I have asked 2 times exactly what the bill is for. They said a doctor that bills separately from the hospital. I have asked what the name of the doctor is to no avail. They asked me for my insurance card, which the hospital had. I did send them a copy of my insurance card. They have now said they are submitting it to the insurance company. I am afraid this company is fraudulent. They now have my personal information. I see many others have had the same thing or similar thing happen to them. My bill does not have specific services and has foreign Chinese writing on the back. Please see attached files.
Business Response
Date: 09/16/2024
Good Morning, I have reviewed the account. I do see that insurance was updated and claim filed. Patient also was sent an itemized statement this morning. Claim can take up to 45 days to process. Please let me know if I can further assist or patient can call ************ to speak to an agent.
Customer Answer
Date: 09/16/2024
What EMBCC sent does not give me a breakdown of costs. The DO Listed does not exist in the **** Community Hospital Data Base.
Business Response
Date: 09/16/2024
There is no breakdown of charges for the ER Provider. The DOS we have is 8/7/24. Patient can also pick up a copy of her medical records from the facility to see what all was done while in the ER.
Initial Complaint
Date:09/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to inquire about two billing statements I have received. I have a few questions regarding these bills.For the first bill: Could you clarify what medical services this bill pertains to? Is it related to the urgent care visit I had last December?If so, I would like to request a detailed explanation as to why the amount charged is so high. The total billed is significantly more than I had anticipated, and I would appreciate receiving the records that justify this amount.Thank you for your assistance. I look forward to your prompt response.
Business Response
Date: 09/10/2024
Good Afternoon, the accounts are for DOS: 12/20/23. Patient was seen in the ** then admitted. I will mail out itemized statements to the address we have on file. Please let me know if you have any questions or if I can further assist.
Initial Complaint
Date:09/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The term balance billing refers to when a healthcare provider bills a patient for the difference between the reimbursement provided by the patients health insurance and the amount charged by the provider. SB 1264 places restrictions on balance billing by out-of-network (OON) providers of emergency services, facility-based services provided at an in-network healthcare facility, and lab and diagnostic imaging services that are related to an in-network service. The law disallows these providers from billing a patient for an amount greater than the applicable copayment, coinsurance, and deductible under the health plan based on the initial amount determined to be payable by the plan, or if applicable, a modified amount determined under the plans appeal ********** the time of billing for $2097, my medical emergency services copay with ****** was $750 (confirmed on the phone with ****** on 8/19). I paid the hospital $250 for this visit. My account was supposed to be frozen, but another $90 payment went through, putting me over $1400 in payments to EMBCC. I've just received another bill for $634 due immediately. The company tried to say I only have vision with ******. ****** never got a claim.
Business Response
Date: 09/10/2024
Good Afternoon, I have reviewed the account. After review, I will adjust the charges to zero as courtesy. A claim was filed to ins but, it showed patient only had vision. Patient was told to call ins but, I don't see a follow up call from patient. I will adjust the charges and will send zero balance statement for her records.
Customer Answer
Date: 09/10/2024
I am rejecting this response because:
I did call ****** on the day of my initial inquiry. ****** in turn called you with the information that a file was never claimed. At the time of visit, ****** confirmed I had full health coverage with a $750 emergency services deductible. The hospital had no issues filing a claim with ****** and getting it paid, so there is no reason for EMBCC not to have the same information.
Business Response
Date: 09/11/2024
Good Morning, the patient will need to call ************ to discuss account. We had no ins information on the Facesheet. If patient called insurance, she didn't let us know.
Customer Answer
Date: 09/12/2024
I am rejecting this response because: At the very least, I believe the company should admit they didn't file the claim properly with ****** and incorrectly charged me $1,147 more than Texas law allows for out-of-network emergency care (meaning I've paid at least $513 more than I should have). Which is what this bill is slotted as.
I did call ****** in August and had them call EMBCC to verify that I had full coverage with a $750 emergency services deductible at the time. The hospital that collected the information even successfully filed a claim with ****** AND WAS P**D. So, it seems that EMBCC simply didn't perform their due diligence and is trying to pass the mistake off to me. This is unacceptable, and I'm not certain that it's even legal in the state of ******
In the midst of layoffs and losing multiple clients to the ** boom, I have paid what I could on the bill so as not to be sent to collections.

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EMBCC Patient Services is NOT a BBB Accredited Business.