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GasBuddy, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 23, 2024, I submitted a request for a replacement card through the GasBuddy app due to issues with my original card. After waiting approximately 57 business days without receiving the card, I contacted GasBuddy's customer support team via email on October 3, 2024, to inquire about the status of my request. I was informed at that time that delivery would take 1014 business days.When the replacement card did not arrive within the specified timeframe, I reached out to GasBuddy again on October 21, 2024, and spoke with a representative named ******. She apologized for the delay and assured me that another replacement card would be issued. On the same day, I received a confirmation email stating that a new card had been requested.After waiting far beyond the specified 1014 business days without receiving my replacement card, I sent a formal letter to GasBuddy's corporate office on November 25, 2024, outlining the situation and requesting a resolution. However, as of December 30, 2024, **** tracking shows that the letter was marked as undeliverable, despite being sent to GasBuddys corporate address.The facts remain as follows:I have yet to receive my GasBuddy replacement card or any meaningful updates regarding its status.Attempts to communicate with GasBuddy have resulted in repetitive and unhelpful responses.This matter has caused significant inconvenience, and I am disappointed with the lack of responsiveness and resolution. I am requesting immediate follow-up regarding this issue, including confirmation of the replacement cards shipment and tracking information.

    Business Response

    Date: 01/09/2025

    Cornell, 

    It looks like one of our agents called you on January 3rd to discuss your missing card, along with the letter that was sent to our head office.  Additionally, at the time of the call, we proactively refunded your membership fee as a credit on your account.  It appears that, as of Monday, the agent handling your case was able to answer all of your questions and concerns, and you had rated the interaction as "Good, I'm Satisfied".  If anything was missed, please feel free to respond back to that email thread. 

    Customer Answer

    Date: 01/14/2025

    I finally received my card in the mail today. I hope that in the future, GasBuddy implements a system that allows customers to track their card or provides better assurance of its expected arrival.

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They moved sites from ******************** ******* BC ********** etc to find gas prices in a specific area. They aren't doing this anymore and not being impartial recommending there affiliated gas stations only. Most are no name stations from a certain group. It's illegal. I took a search for ***************** doesn't show up. Only **********. If it is to be gas prices all stations need to be listed per area.

    Business Response

    Date: 11/21/2024

    Hi there, 

    Thanks for taking the time to share your feedback with us.  

    When searching for fuel prices on **************************, it shows the lowest priced stations within a specific radius of either your current location, or the entered postal code. 

    If you have further questions on how to navigate ******************************, please submit a ticket to our help desk through ******************************* and one of our agents would be more than happy to help guide you! 

  • Initial Complaint

    Date:11/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    panda boy is always lying about gas prices to get points the prices he post are always under the actual price

    Business Response

    Date: 11/04/2024

    There is no useful information in this complaint, unfortuantely.  We don't have an active member with that Member ID, and the name / email provided in the complaint does not allow us to communicate with this member to dig further.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was deactivated at no fault of my own I have always allowed this company to access to my bank information and know my card was deactivated due to some issues on another account that does not belong to me. I was never contacted or emailed to inform of this process that they decided due to there policy. I need assistance in a profesional manner instead of being spoken to by an agent that gave one or two words of response with clear instructions on how to help me. This company needs to restructure their call center with professionals not employees that are rude.

    Business Response

    Date: 10/31/2024

    Hi there, ******

    Thanks for taking the time to reach out about this.  Apologies for the confusion and any inconvenience this has caused.  The account was temporarily suspended as part of an investigation, but has since been reactivated.  

    If you have any further questions or concerns, please don't hesitate to submit a request at ******************************* 

    Customer Answer

    Date: 10/31/2024

    I have reviewed the business response and accept this resolution. Thank you.

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gas buddy charged and took money out of my bank account over 10 times I contacted gas buddy and they are not willing to help me to get money bank

    Business Response

    Date: 10/29/2024

    *******, 

    Thanks for taking the time to write to us about your concerns. I see you had a conversation with ******* earlier today, following a conversation with ******** back in June.  It looks like there was a communication error back in June, and ********** final response did not make it's way to you- our most sincerest apologies for that.

    Our Transaction Dispute supervisor is digging into your case more, and will provide a followup via email to your ticket #******* (Your most recent ticket with us).  If you have any further concerns or questions, please respond to that email.  We look forward to getting this resolved for you as quickly as possible!

  • Initial Complaint

    Date:08/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertised for all companies that accept however many do not accept due to lack of chip technology. GasBuddy needs to say they do not comply rather than leading people to believe otherwise

    Business Response

    Date: 09/17/2024

    Hi ******, 

    Thank you for reaching out and sharing that feedback with us, it is appreciated! 

    At this time our card provider does not offer a chip card unfortunately, but they have assured us that the card will continue to work at the pumps that have chip card functionality. 

    Taking a look at your Support Request #*******, I see that one of our agents informed you your card was being declined due to the expiration date on the card, not due to lack of chip. She also shipped a replacement card out for you. 

    We hope your new card arrives soon and works better for you! 

  • Initial Complaint

    Date:07/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CANCEL MY GASBUDDY CARD NOW. ****************** NO OPTION TO DO SO ON THE *** OR APP. SCAMMED

    Business Response

    Date: 07/29/2024

    Thanks for taking the time to reach out.  This request was handled via the ticket submitted to GasBuddy support- Ticket ID *******.   If you have any further questions or concerns, please respond via that ticket! 

  • Initial Complaint

    Date:07/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive had a gas buddy FREE account for a few years now and never had any issues until recently when this company decided to start charging me outrageous amounts of money for something I never signed up for! I keep getting emails stating that if I dont pay them theyll be forwarding my account to collections?!? Like what the h*** kind of scam is this?? Ill attach the emails-I have emailed your customer service team as well as called numerous times in the past 3 months demanding you cancel whatever your trying to charge me for and have charged me for. I want a full refund for all the charges you applied to my back account WITHOUT MY PERMISSION! The first time you people made numerous transactionsw to my bank account for $24.99, $15.00 and another for $8 something. Then you tried again for the the same as before and now once again Im received emails stating that if I dont pay you then youll send the account to collections! Im here to tell you now that I will never give you people a dime of my money and once again I want a full refund to even fy

    Business Response

    Date: 07/23/2024

    Hi *******, 

    Thank you for taking the time to reach out to us regarding this concerning event- we're so sorry you're experiencing this, and hope to have the chance to make it right for you.  I see that you submitted a ticket to our support team on Thursday, July 19th (Ticket #*******) that is being handled by one of our supervisors, Nychole.  It looks like we're having trouble locating the account you're reaching out about.  Please respond directly to that ticket and ******* will be able to assist you further in getting this handled! 

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me theyre having problems verifying my account so they can activate my card. I gave them two accounts and they did deduct money from one of them but my card still isnt activated. Im not complaining about the amount of money they took Im just wondering why my card still hasnt been activated and the took the money almost two weeks ago. Ive sent them several messages and havent gotten one response. Please help me resolve this matter. Thank you

    Business Response

    Date: 06/11/2024

    Thanks for taking the time to tell us about your concerns! 

    I see you were previously discussing this topic with an agent under ticket *******, and that you submitted a followup on Sunday evening (Ticket #*******). The agent you were previously conversing with will reach back out to help walk you through the remaining steps and get you up and going successfully! 

    Thank you for your patience, and for giving us the opportunity to help. 

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no active accounts with a subscription to GasBuddy and Ive been being charged monthly for the last year a monthly charge. I reached out to my bank to stop the charges, GasBuddy got around this issue by changing the amount from ***** a month to 9.99 a month so my bank couldnt stop the payments. I would like a complete refund for all charges.

    Business Response

    Date: 06/05/2024

    Thanks for taking the time to make us aware of this!  Upon further research, I see you are in communication with one of our support agents in ticket #*******, a ticket which was submitted yesterday afternoon.  Given that an agent is already assisting you with this matter, I will let them continue to handle your case.  

    Customer Answer

    Date: 06/05/2024

    I requested a refund for the last year for the reason written in my email. GasBuddy has not responded. I find it concerning GasBuddy circumvented the stop payment by changing the payment amount in my bank account. They have done this twice. I am seeking a full refund for all charges after there was no apparent activity on the account. 

    Customer Answer

    Date: 06/05/2024

    I am rejecting this response because:   I requested a refund for the last year for the reason written in my email. GasBuddy has not responded. I find it concerning GasBuddy circumvented the stop payment by changing the payment amount in my bank account. They have done this twice. I am seeking a full refund for all charges after there was no apparent activity on the account. 

    Business Response

    Date: 06/05/2024

    Thanks for the additional information.  I see it took this agent some time to locate the correct account for your Pay With GasBuddy account as it is not under this email address.  She provided an update this morning, which was followed by a response from you about an hour and a half later.  This agent will respond within 1 business day to your latest email.  Please allow 1-3 business days for responses. 

    Customer Answer

    Date: 06/06/2024

    I am rejecting this response because:   I requested a refund for the last year for the reason written in my email. GasBuddy has not responded. I find it concerning GasBuddy circumvented the stop payment by changing the payment amount in my bank account. They have done this twice. I am seeking a full refund for all charges after there was no apparent activity on the account. 

     

    Attachments:
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    Customer Answer

    Date: 07/24/2024

    The business has issued a refund. However, they did not return the *** fee even though the transactions Were not authorized. Something is better than nothing. I accept the resolution. 

GasBuddy, LLC is NOT a BBB Accredited Business.

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