Complaints

This profile includes complaints for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MoneyGram

  2828 N Harwood St Fl 15 Dallas, TX 75201-1518

• 

  MoneyGram

  120 10 Ave N Creston, BC V0B 1G0

• 

  MoneyGram International

  5265 Glade Rd SE Acworth, GA 30102

• 

  MoneyGram International

  1077 Railroad St NW Conyers, GA 30012

• 

  Money Gram

  35404 US Highway 19 N Palm Harbor, FL 34684

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent $150 to ******* ****** Blekpe on March 17, 2025 via money transfer. I did not share the reference number for the transaction with him (my intent was to share the reference number with him in April so he could pick up the funds). I logged into my MoneyGram account and found out the funds had already been picked up. ******* has not picked up the funds. The MoneyGram reference number for the transaction is ********. Somehow, the funds have disappeared. I need MoneyGram to refund me. I tried chatting with the customer service **** but they tell me it is not their responsibility.

  Business Response

  Date: 04/28/2025

  According to MoneyGrams records, on March 17, 2025, Mr. ******* used our services to complete a transfer of $150.00 intended for credit to the mobile account of his receiver in *****. Funds were credited to the receiver's mobile account on March 17, 2025. When funds are sent as a mobile or account deposit, funds are credited directly to the account information provided by the sender, therefore there is no need to provide a reference number to a receiver. A reference number is needed for funds that are to be collected in cash from a MoneyGram agent location.  MoneyGrams records indicate the funds sent by ********** were successfully credited to his intended receivers mobile account, a refund is not available.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 04/28/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/25, I used Moneygram to send a money transfer of $30.00 to **********. I have used MG for a while now and never had any problems. However, my receiver was unable to receive the funds so I contacted MG. They issued a case no. ******** and said there would be an investigation. On 4/8/25, I received an email from ***, of the **************** stating that they were apologizing for any inconvenience and that they were offering me a discount and I would be able to continue to use the Moneygram services. However, while the matter was being investigated, my account had been deactivated by Moneygram. I called MG and explained that the email I received from the resolution **** CLEARLY states that I am able to use the services. The *** on the phonecsaid that I WOULD NO LONGER BE ABLE TO USE MONEYGRAM ONLINE SERVICES. So I am receiving contradictory information from Moneygram personnel. I feel that they are treating me as if I did something wrong, when all I did was use their services to send money and the problem WAS IN **********, THE PROBLEM WAS NOT MY FAULT. So why am I being penalized? I am requesting that you review my complaint. Thank you.

  Business Response

  Date: 04/14/2025

  According to MoneyGrams records, Ms. *********** online profile was closed due to a chargeback we received from her financial institution. Chargebacks are grounds for immediate account closure per the guidelines in our terms and conditions.We are unable to reinstate the profile. MoneyGram apologizes for any inconvenience this may cause.
  
  Thank you,
  MoneyGram Regulatory Governance
  

  Customer Answer

  Date: 04/14/2025

  I am rejecting this response because:   There was no charge back.  The problem occurred on their end.  I received an email from Moneygram resolution **** stating that there was a technical error on their part and they apologized and offered me a discount on my next transfer.  Now they are contradicting what the ********************* stated.  So I'm done with Moneygram.  They don't know what they are doing and I will go somewhere else where my business is valued and appreciated.  They make the errors, then they try to make the customer look like a liar.  All my debit and credit cards are in excellent  standing!

  Customer Answer

  Date: 04/25/2025

  I don't agree with your decision to close the case.  Moneygram is CLEARLY at fault.  Their system crashed and as a result, my transaction was unable to be processed.  However, instead of fixing their technical issues,  they blamed my banking institution, although it was not their fault!  They then sent me an apology via email, APOLOGIZED for the inconvenience, and OFFERED me a discount on my next transfer!  However, when I tried to log in to use their services, THEY HAD DISABLED MY ACCOUNT!  So for the BBB to close my case, without reviewing the case thoroughly, is disappointing.  Moneygram clearly admitted that the problem was on THEIR END.  I think this company should be shut down as the reps are all incompetent.  I also don't believe that the BBB did enough to assist me in resolving this situation.  Moneygram could at least have had the courtesy to reply to my valid complaint and offer an apology.  I don't think BBB sent them my complaint, as they never responded to me.  IF BBB did, in fact,  send them the complaint, they chose not to respond.  So their refusal to cooperate just proves that they are at fault and blaming the customer and the customer's bank, FOR THEIR FAILURES!!!

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a profile account with **********************, did not agree with the terms and I want my account/card on file deleted. Spoke with them and was told that I needed to provide more personal information in order to delete my profile account.

  Customer Answer

  Date: 04/08/2025

  I would like to have My Money Gram profile and Credit card information deleted and closed without having to provide them any more

  personal information.

  Business Response

  Date: 04/18/2025

  According to the complaint, Ms. ********* requested assistance with closing her online profile and deleting the card on file. She stated that she was advised it was not possible to close the profile and delete the card without confirming additional personal information.
  
  MoneyGram has closed the profile and deleted the card per Ms. ********** request.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 04/18/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct#******** Receipt paid $100 to MoneyGram for a transaction history of my mortgage from 2018-2025.Filled out paperwork they required. MoneyGram first sent me 3 transactions when Im expecting 12 transactions per year year for 8 years. Im expecting 96 transactions.I went to the same MoneyGram, same address, and same phone number used for the 8 years. I filled out paperwork MoneyGram required and paid $100,00 for the transaction history.First Im sent 3 transactions and one of them is a transaction from a realitive. Then they send me some transactions from ******* relying on this information because Im having a dispute with the mortgage company and I need this information and I paid a lot of MONEY to get it.Please help me resolve this problem as this problem is affecting my credit and my payment history and I need the information.

  Customer Answer

  Date: 04/01/2025

  Ive added the paperwork I submitted when I made the request. 
  musing the same name, address, phone number, same mortgage information used every time, I dont see why MoneyGram cant provide what I asked for.

  i submitted the paperwork, prior to paying $100.00 for the service. 
  MoneyGram never communicated that they could not provide the 96 transactions I need relating to the payment of my mortgage.

  the mortgage account is the most important credit account I have. This problem is affecting my credit as well as my mortgage payment history. I need this information as soon as possible.

   

  regards,

  ****** *******

  ***************************

  katy,Tx. 77450

  cell # ************ or ************

  Customer Answer

  Date: 04/01/2025

  Ive added the paperwork I submitted when I made the request. 
  musing the same name, address, phone number, same mortgage information used every time, I dont see why MoneyGram cant provide what I asked for.

  i submitted the paperwork, prior to paying $100.00 for the service. 
  MoneyGram never communicated that they could not provide the 96 transactions I need relating to the payment of my mortgage.

  the mortgage account is the most important credit account I have. This problem is affecting my credit as well as my mortgage payment history. I need this information as soon as possible.

   

  regards,

  ****** *******

  ***************************

  katy,Tx. 77450

  cell # ************ or ************

  Customer Answer

  Date: 04/01/2025

  Ive added the paperwork I submitted when I made the request. 
  musing the same name, address, phone number, same mortgage information used every time, I dont see why MoneyGram cant provide what I asked for.

  i submitted the paperwork, prior to paying $100.00 for the service. 
  MoneyGram never communicated that they could not provide the 96 transactions I need relating to the payment of my mortgage.

  the mortgage account is the most important credit account I have. This problem is affecting my credit as well as my mortgage payment history. I need this information as soon as possible.

   

  regards,

  ****** *******

  ***************************

  katy,Tx. 77450

  cell # ************ or ************

  Customer Answer

  Date: 04/02/2025

  I hope my complaint-MoneyGram in ******,Tx. Is handling my complaint. That s the corporate office. I wanted to provide more detail of what I expect to receive from MoneyGram for the fee of $100.00 I paid.

  i need the 96 transactions from the years of 2018 to present day March 2025. That s Jan-Dec a total of 8 yrs.

  Still dont have what I requested.

   

   

  Customer Answer

  Date: 04/02/2025

  I hope my complaint-MoneyGram in ******,Tx. Is handling my complaint. That s the corporate office. I wanted to provide more detail of what I expect to receive from MoneyGram for the fee of $100.00 I paid.

  i need the 96 transactions from the years of 2018 to present day March 2025. That s Jan-Dec a total of 8 yrs.

  Still dont have what I requested.

   

   

  Business Response

  Date: 04/11/2025

  According to MoneyGrams records, the transaction history request was completed again and emailed to Mr. ******* on April 6, 2025.
  
  MoneyGram apologizes for any inconvenience this situation may have caused.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was march 22, 2025. I tried sending $500 to a friend in the *********** who was robbed while visiting using this company. They took the money from my account, said it would take 1-4 business days. I was never asked via email or any other contact to give them any information. When i contacted them i was told to go to an office to give valid id. I was more than 2 hours drive from nearest office. When i told them i wanted to cancel my transfer and refund my money, i was told to call one of three numbers. All of them didnt allow me to speak to a representative. Ive tried several times, contacted via email again but still same response. I just want my money back. I cant afford $500 to be stolen. The only reference number i have is from the email i have

  Business Response

  Date: 04/11/2025

  MoneyGram is committed to maintaining high security standards and adhering to regulatory requirements. For these reasons, all transfers are subject to internal review,which can result in occasional rejections, including regulatory requirements in the receiving country. 
  
  According to MoneyGrams records, ***** ******* completed a transfer to a receiver for $500.00. The transfer was placed on hold pending additional verification. ***** ******* was unable to verify the transfer details to release the hold. Our records show that the transfer was refunded on April 6, 2025, via chargeback received from a dispute raised with ***** ****************** institution.
  
  Pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. ***. 1005.33(d), if you complained about a payment error and we determined that no error occurred,you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Wife requested some money so I sent them 150 dollars and as it appears with all money outlets there getting crappier at handling and doing things because the app doesn't work or there customer service at all once the received my money nothing wanted to work my passwords her account info so they locked me out of my account i couldn't contact them nothing worst customer service everybody is terrible lately you should really do something about the stuff you allow people to get away with like this I am sorry but dammit dont be a joke for real. & tell them dont act stupid either pay my wife the money they owe her or give it all with an apology! I dont tolerate this kind of treatment. or lack of whatever

  Business Response

  Date: 04/10/2025

  According to the complaint, Mr. ***** sent funds to a receivers account but entered invalid account details. *********************** records indicate the funds for ****** (USD) were delivered to the account provided on March 27, 2025. MoneyGram has sent a refund request to the receiving partner to see if the transaction can be rejected and returned; however, upon completion of a transfer, a refund is not guaranteed. The investigation is still ongoing. The final response will be sent to Mr. ***** via email from MoneyGram once the investigation is complete.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Oct 03, 24: i transferred $213.04 via the app and used a debit card to for payment. Transfer ref. No.: 410341148.-Oct 26, 24: i cancelled the transfer, and received a confirmation that the refund will go to the account used to pay for the transaction within 10 business days.-Nov 14, 24: I called customer service to followup on the refund.-Nov 15, 24: I received an email stating that the transaction was a voided scenario and MoneyGram (MG) did not collect the funds from the account. I emailed a screenshot of the bank statement proving that the money was in fact collected.-Nov 18, 24: I received an email asking me to contact the bank regarding the transaction. The bank confirmed that the money was withdrawn by MG.-Nov 18, 24: I called customer service and a case was opened for investigation (Case No. 37046989).-Dec 6, 24: I received an email from ** stating that crediting the funds to my initial payment source can take from up to 10 business days from the cancellation date.-Jan 24, 25: I called to customer service again to followup on the refund. I was told that money had already been refunded to my account. I asked for a proof because i have not received it yet. Another case was opened (Case No. 37795316).-Feb 25, 25: I received an email from ** stating that refund was received and is no longer available for pick up, and confirming that the refund was collected on Oct 26, 24. The email also noted that when an agent is presented with identification that meets global regulatory requirements, MG is contractually required to release the funds.-Feb 25, 25: I called customer service to see who collected the refund, why was it collected in person, and why hasn't this been communicated since i filed the first complaint in Nov 24. Another case was opened (Case No. 38107302).-Mar 18, 25: i received the same response that was sent on Feb ***** summary, i have not received the refund yet. If it was credited back to the bank account, please provide proof.

  Business Response

  Date: 03/31/2025

  According to MoneyGrams records, on October 26, 2024, Mr. *********** used our service to complete a transfer of ****** (CAD) + 3.59 (CAD) fee from ****** intended for payout to a receiver in *****. On October 26, 2024, Mr.*********** requested cancellation and a refund of the transfer. A refund for ****** (CAD) was processed on the same day. The standard refund timeframe may take three to ten business days, depending on how quickly the consumers financial institution processes the request.
  
  Mr.*********** has stated that the funds were not returned to his account. *********************** records indicate that the funds were successfully refunded on October 26, 2024,and have not been rejected or returned to MoneyGram. Mr. *********** will need to contact his financial institution for further assistance, as MoneyGram does not have the funds.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/12/2025 I used MoneyGram online to send $780 to my Girlfriend, Total cost with fee was $879. Transfer was within the state of ****** and was to be a cash pick up from our local *******. I paid with my debit card. I waited ***** mins and tracked the money using moneygram website which showed all was good and the funds were waiting for my gf to pick up. ** went to specified ******* provided correct reference # and valid ID & was told by ******* customer service ********************** "agent" that funds were "unable to pay out".No further information was given. Contacted MG via online chat and was told everything was good no issues with transfer & funds were ready for pick up. Tried to pick up 2 more times same ******* was told "unable to payout" was told to travel 27 miles to the next closest ******* and try there. Once again same thing " unable to payout" so approximately 7 hrs later I called MG CS and was told that it was an easy fix, was told by ***** that they were going to cancel the transaction and immediately resend the funds which would provide a new reference # and that would resolve the problem. So I said ok let's try it. Well after approximately 15 mins on the phone w/ MG CS mostly on hold I was told transaction has been cancelled and I would receive the funds in approximately 10 business days. Minus the $99 fee. *** MG failed to provide service had a still unknown problem then lies to me saying I'll get the $879 immediately refunded back into my debit card. I have no option but to wait 10 business days for the funds but that they would be keeping the $99 fee. Even though my ****** did nothing wrong. ** failed not us. Now I'll owe a $250 late fee because funds were not returned immediately like I was told it would be. Plus MG is keeping $99 fee for a service they failed to provide.

  Business Response

  Date: 03/26/2025

  According to MoneyGrams records, the funds were sent on March 12, 2025, intended for payout to Mr. ****** receiver in *******
  
  Mr.***** stated that his receiver was unable to collect the funds that were sent,despite the system showing that funds were available for collection. Mr. ***** was advised to have his receiver try a new agent location.
  
  A refund of the face amount of the transaction was issued back to Mr. ***** on March 12, 2025, for ****** (USD). The fee was not included in the refund.
  
  Per MoneyGram policy, a fee refund is only available for cancellations processed within 1 hour of payment. If a cancellation request is made before this timeframe, the consumer will be issued a full refund. For cancellations made more than 1 hour and up to 180 days after payment, the consumer will be issued a refund for the send amount only, excluding fees.
  
  As an exception, MoneyGram approved a fee refund for Mr. ****** The funds will be issued via MoneyGram money transfer and available for him to collect from a local MoneyGram agent in his state. The refund details will be sent to him via email.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 03/26/2025

  I am rejecting this response because:   I have received no email from MoneyGram 

  Customer Answer

  Date: 03/28/2025

  MoneyGram sent me an email stating they would refund the procecessing fee of $99.99 all I had to do was go to a MoneyGram agent location and I would be refunded the money. Well that was untrue I tried 9 separate times was given 3 different reference numbers contacted customer service over 13 times and I still have not received my refund. It was all a lie to look good with BBB complaint. I asked to have the fee refunded to my debit card MG refused, only option I have is to collect in person which for some reason transaction fails each time I've tried. So MoneyGram has failed to keep their word and have made it impossible for me to retrieve my funds. Absolutely the last time I will ever use this company. I cannot believe this. 

  Business Response

  Date: 04/03/2025

  MoneyGram apologizes for any inconvenience Mr. ***** may have experienced. Our records indicate there are no holds preventing the collection of the funds. We have issued a new reference number that has been sent to Mr. ***** via email for him to return to an agent location to collect the funds.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i trusted a ******** person who said i should open an account with buttersfield premeir bank in the ****************** i am in ********** they scammed me out of $1114 using instagram when i asked moneygram for a refund denied but they advertise over 100 days refund they refuse to honor that

  Business Response

  Date: 03/14/2025

  MoneyGram appreciates the opportunity to review and respond to Mr. ******* concerns.
  
  According to Mr. ******* complaint, he was a victim of fraud. Mr. ******* was advised to open an account in the ************** and sent funds to an unknown person. Per MoneyGrams records, the transaction was intended for a recipient located in ***************** and was paid out to the person bearing all relevant information. As MoneyGram is no longer in possession of the funds, a refund is not available.
  
  MoneyGram is a person-to-person money transfer service intended for individuals to send funds to family and close friends whom they know and trust. MoneyGram takes consumer fraud very seriously and is constantly working to combat fraud and other criminal abuse of its service. In doing so it liaises with police and international law enforcement agencies. MoneyGram also has resources for consumers to inform them of common fraudulent techniques and advise them of how they can minimize the risk of becoming a victim. Please visit ***********************************************************************************************  for more information. MoneyGram's website provides details around common consumer scams to caution consumers to be vigilant and lists ways for consumers to protect themselves against fraud.
  
  If you have not already done so, please report your claim to your local authorities. We will be more than happy to assist the police in any investigation they conduct. We can provide all necessary transaction information to the police if they send us a legal request.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 03/14/2025

  I am rejecting this response because:   i used moneygram i thought ny money was safe but i should not have trusted them

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, 2025 I went to ******* paid $80 plus 2.99 for money gram to pay ******* Wireless home internet service (invoice# **********). I call money gram they tell me that ******* received the money. I call ******* on the number provided on the billing statement and they said that they did not received payment. I called money gram 1/10/25 to open claim to confirm payment received. Money gram gives me a case number ******** and tell me to give them 10 days to responded. I call money gram after the 10 days they tell me again that ******* received the money. I call ******* they tell me that they did not received the payment from money gram. The 80 dollars that I paid by money gram is either with money gram, ******* or someone in between, this is fraud. I planning to open a claim to *************************** to investigate this matter if I dont get closure.

  Business Response

  Date: 03/14/2025

  MoneyGram appreciates the opportunity to review and respond to Mr. ****** concerns.
  
  According to MoneyGrams records, a transaction was sent and processed using MoneyGrams bill payment services on January 6, 2025. MoneyGrams records further indicate that ******* confirmed the receipt of the funds, and confirmed that the account has a zero balance.
  
  MoneyGram apologizes for any inconvenience Mr. ***** may have experienced.
  
  Thank you,
  MoneyGram Regulatory Governance