ComplaintsforSupreme Lending

• Initial Complaint

  07/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've attempted to settle this dispute with Supreme Lending directly and have been belittled and patronized, certainly not taken seriously. My interaction with Supreme Lending was to see if I could buy a house for myself and my young family. I talked to "Joey" in October 2020. "No problem" he told me. NO MENTION OF NEGATIVE CREDIT REPORTING We find a house and here comes a woman named "Lori" She says, "I'm Supreme Lending now" NO MENTION OF NEGATIVE CREDIT REPORTING. We never did business and now I have negative marks on my financial reputation. I want these hard inquiries removed. All three credit agencies, one hard inquiry in oct. 2020 and one in march 2021. These are fraud. It was fraud by inducement occurring when a misrepresentation leads another to enter a transaction with a false impression of the risks, obligations and duties. That's what Lori and Joey did of Supreme Lending. They committed fraud against me. Also, my understanding is that under the fair credit reporting act 1681 "any consumer reporting agency MAY furnish a consumer report under the following circumstances AND NO OTHER 2.) in accordance with the written instructions of the consumer (me) to whom it relates. I did not give these people written instructions to do negative credit reporting and injure my financial reputation, why would I do that? I came for an extension of my credit, not to be injured by this company and DEFRAUDED.I am requesting that you help me in making my credit report "Fair and equitable" to me.

  

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/07/22) */ Dear Mr. ******, Thank you for your letter regarding the credit inquiry dispute. Supreme Lending has not furnished negative credit information and is not a Consumer Reporting Agency. Supreme Lending only has reported the credit inquiries made as part of your mortgage application as required by law, to which we have already provided our responses (attached here) to your disputes. There has been no new information presented which would conflict with our prior responses. We appreciate the opportunity to resolve this for you. Please note that this matter is now closed. Thank you.

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was working with Omar Cardenas, Loss Mitigation Manager for 20 months to get a property sold. I asked about forbearance on this property but was steered away. I was told I would have to do a short sale. I had a valid sales contract early June. Omar lied to me and stalled the sales process knowing that the loan would be sold to another provider July 1. On June 23, I called Supreme and spoke to customer service. I was told thru the rep that Omar said he would work hand-in-hand with the next officer to get the property sold. When the property moved to the new provider, I reached out to Omar daily, without response. July 8, the deadline for the sales offer (which was extended for Omar), I called the new provider. They knew nothing about this. No accompanying documentation was provided by Supreme to the new provider. I called Omar numerous times for an explanation. He never returned my call. On July 7, I called Supreme Lending and was talking to Kim from customer support. She was relaying messages between me and Omar. I was told that Omar said that the loan was with someone else and I had to deal with them. Then I saw my phone number was call blocked by Supreme. They are now no longer taking my calls.

  

  Business response

  08/24/2022

  Business Response /* (1000, 5, 2022/07/15) */ Dear Mr. ***, Please accept this response to address the concerns you provided regarding your Loss Mitigation Activity, contact with Supreme Lending, and the Service-Transfer of your Loan. With regards to your claims that you were denied forbearance, a review of our records indicated that a response to your request for information about a forbearance was provided to you on 12/10/2020. No reply was received to explain your request, so you were not denied forbearance you just simply did not provide the required follow-up information to review your loan for forbearance options. Your assertion that your phone number was blocked by Supreme Lending is not accurate. Supreme Lending does not block phone numbers to prevent calls from being received. While the attempts to contact Mr. Cardenas at his direct number were unsuccessful, the contact number for Customer Service was provided within your Notice of Servicing Transfer for any questions you may have had regarding the transfer of your loan. Your admission that after attempting to contact Mr. Cardenas, you then spoke with someone in Customer Service makes evident that this option was available for you. Furthermore, your claim that Mr. Cardenas misled you about the short-sale process and "stalled" the process because of a pending service transfer is simply not true. Besides there being no benefit to Supreme Lending to do so, Mr. Cardenas explained in the attached email from 06/30/2022 to you and your realtor that the Short-Sale process does require investor approval and that delays can occur. At the time of the service-transfer that is the step of the process which the file was at, and so Mr. Cardenas had no further information he could provide regarding any progress from that stage. Due to your expressed concerns, Mr. Cardenas reached out to Freedom Mortgage in good-faith on 07/11/2022 to confirm their receipt of your loss mitigation information, which they did confirm. We do not have any further information regarding the progress of the Loss Mitigation activity which is why you have been directed to contact Freedom Mortgage for any updates. We understand they have explained they did not have that information available, however that is not because it has not been provided. While we understand your desire to obtain a status update for your Loss Mitigation activity and the frustration the inability to do so has caused for you, we do not agree that Mr. Cardenas acted deceptively or unfairly with the handling of your file. Since we have confirmed that Freedom Mortgage has your information, for any questions regarding your current loan status or short sale please contact Freedom Mortgage at 855-690-5900. If you have any additional questions about the service transfer we welcome you to follow up with our Customer Service team at 866-219-0032. Respectfully, Consumer Relations

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Dec 2, 2021 I contacted via email Christian H***, Realtor and Mortgage Loan Officer at Supreme Lending for refinancing options. I emailed him all the documents he requested for the refinancing. On Dec 9, 2021 he stated he will update me on the status of the loan. On Dec 10 he stated to meet and "I can start the process same day and close the loan 1-3 weeks from then." I emailed again Dec 16 for update. No response until I emailed him again Dec 20. He wrote back pending response from lenders. Received email on Dec 28, 2021 from Christian requesting that all credit cards be paid off. They were paid off. It is now February 2022 he orders a credit report. It is now March 2022 nothing as of yet. On March 25, 2022 we received e-sign docs from John L**** at Supreme Lending. Again we are in wait mode. April we receive updated e-sign documents from Linda Guerra at Supreme Lending. Christian H*** finally orders an appraisal of the property. And the closing has been set for April 22, 2022. On April 28, 2022 I receive an email from Christian H*** stating that he is resubmitting the file to close ASAP. "Will fund next week if we get it cleared by Monday." May 2022 he states via text that the mortgage processors went out of town for Memorial Weekend. On June 2, 2022 I received an email that Supreme Lending is experiencing a delay in cash out refinancing. I have not heard from him since June 2, 2022 and now it is June 29, 2022. I am appalled at these tactics. Waste of time and money. I paid $500 for the appraisal.

  

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/07/11) */ Dear Mr. and Mrs. *********, Please accept this response to address the concerns you provided regarding your loan application and your Loan Officer, Christian H***. We have escalated your concerns with Christian's manager, John L****. To better serve you and improve your experience throughout the remainder of your loan application, Mr. L**** will be taking over the handling of your file and will be your point of contact. We appreciate the opportunity to review this for you. If you have any additional questions please feel free to contact us at [email protected]. Respectfully, Consumer Relations Consumer Response /* (2000, 7, 2022/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response and I am awaiting a response from Mr. L****. Hoping there will be a quick resolution to this issue. Its been over 6 months.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a house and was trying to get funding for the remainder after my initial investment. Dean Schmidt, of Supreme Lending in Eugene, told me that if I pulled out the remainder from my retirement that he would get the property refinanced way within 60-days I had to return my retirement without any penalties. He was negligent in even starting the loan process until 34 days after the close of the property. He kept calling back for the same information I had given him prior, and he never informed me of the terms of the loan. He also never informed me at any time, that this loan would not close on time, giving me time to find an alternative funding source.

  

  Business response

  08/04/2022

  Business Response /* (1000, 6, 2022/06/16) */ Dear Ms. ******, Please accept this response to your complaint regarding your interaction with Dean Schmidt. A review of our records indicated that Mr. Schmidt did not guarantee a 60-day closing as referenced in your complaint. When your realtor contacted Mr. Schmidt about the proposed transaction, Mr. Schmidt explained that 60 days should be enough time to complete a closing, but did not give any kind of promise or guarantee. Although Mr. Schmidt worked diligently to close the loan, it was unable to be closed within 60 days because of numerous delays that did not involve Mr. Schmidt or Supreme Lending. The major delays in the loan process included: (1) You waited 28 days to submit a complete loan application; specifically, you purchased the investment property on March 17, 2022, but did not submit a loan application to Supreme Lending until April 20, 2022. (2) You waited 5 days to pay for the appraisal; After submitting your application, the appraisal order was ready on 4/23/22. However, you did not submit the payment until 4/28/22. The appraisal could not be ordered until payment was submitted. (3) Your attempts to obtain a lease extension; and (4) satisfying the Lender's conditions on the appraisal report. Ultimately, you requested that we withdraw your loan application and transfer the appraisal to another Lender, which we have done. While we acknowledge your frustration, Mr. Schmidt did not cause you to suffer financial damages. We do not agree that Mr. Schmidt instructed you to withdraw the funds from your retirement account to purchase the property and do not agree that Mr. Schmidt guaranteed that any refinance transaction could be completed within a specific timeframe. We appreciate the opportunity to respond to this Complaint. Thank you. Consumer Relations Consumer Response /* (3000, 8, 2022/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, Dean did promise that he could get a refi done within 60 days or I would never have pulled money from my retirement. He did not work diligently, and the delays did not have anything to do with MY lack of attention to this matter. 1) I did not wait 28 days to submit the completed loan application, Dean didn't submit it until then. I never had a loan application to fill out. Dean was gathering the information so he could file it. He had all my information that he said he needed in the first week after I closed on the house (3/17/22). He then called me back a couple weeks later and asked the same questions saying he forgot what I said and couldn't find his notes. 2) I was notified that an appraisal had been ordered on 4/22. I paid it on 4/26. That is 4 days. I didn't see the email until 4/26 as I was working during that time and didn't check my email. The appraiser contacted me on 4/26 and came out that same day to do the appraisal. 3) I have no idea what you mean by a lease extension. This was never mentioned to me, nor do I believe that it has anything to do with applying for this loan. Now, if you mean, a waiver for the 60-day rule, I was not told about that until 3-days before the deadline. So, when I researched it, I found it does not apply for this situation. 4) I was not notified by either the lender or Supreme Lending that there was any condition to satisfy for the appraisal report. Yes, I did withdraw my loan application as Dean Schmidt and Supreme Lending have lost credibility, trust, and respect from me. I received your BBB response on Friday, June 18, 2022, and as of Thursday, June 16, 2022, the appraisal has not been released. So again, you give false information. Dean Schmidt did instruct me to remove funds from my retirement saying that would be the best way to get a loan/refinance option. I have a witness! I believe if you look closely at the complaints filed within your own system you will see that my loan was referenced as showing Dean negligent in his performance of my loan by a previous employee. Again, I have proof. If Supreme Lending will pay for the penalty fee, income taxes due, and day of missed work I will stop pursuing this matter. Total amount due: $53,812.6. If not, I will pursue legal action.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I feel that I was a victim of predatory lending. The company and the representative I used from them did not act in my best interest, they acted in theirs. I feel slighted and lied too. I specifically stated I would not like to purchase points, and they were used. They did not send me a settlement statement until 11:44 the day of the closing. At the closing and discussing with my lawyer many discrepancies were noted, including the astronomical and not transparently talked about costs. I was set with an FHA loan through this representative and company although my income and credit score as well as gift of equity certainly did not require it. More over when contacted via text and phone call day of closing and still to this date the representative and company have not answered me. I have also emailed, and sent letters. I have been deliberately put into hardship by this representative and company. I fear now that added stress and concerns will start to affect my health and well being.

  

  Business response

  08/01/2022

  Business Response /* (1000, 5, 2022/06/17) */ Please accept this response to the complaint regarding your loan closing and your claims that you were blindsided at your loan closing. In your complaint you assert that you were blindsided by the closing costs and loan terms on the day of closing. Our investigation finds those assertions to be untrue based on a review of the loan file. Specifically, we provided timely disclosures of the loan terms and you acknowledged receipt of each disclosure. With regard to your claim that you would have chosen a more traditional route rather than pay for the Mortgage Insurance on an FHA loan, a review of our records indicates that you confirmed your choice for the FHA loan product on 01/26/2022, in order to structure the transaction with a gift of equity. Evidence of confirmation of your acceptance is contained in correspondence with Mr. SanMiguel (Attachment 2). The FHA Loan Type selected by you was timely disclosed on the Initial Closing Disclosure and reflects the monthly Mortgage Insurance Premium (MIP) of $162.69, as acknowledged by you on 04/04/2022 (Attachment 3). This monthly MIP matches the monthly MIP disclosed on the Final Closing Disclosure which was signed on 04/12/2022, confirming your acceptance of those loan terms (Attachment 4). Additionally, the Initial CD (Attachment 3) evidences timely disclosure of the points which was signed by you 8 days prior to closing. On 2/26/2022, you also signed the HUD notice (Attachment 5) explaining the Loan Points and the FHA Informed Consumer Choice Notice (Attachment 6) explaining your options for other loan types. These disclosures further confirm that you were provided a disclosure of the Loan Points long before closing and that you could choose another loan type should you have decided to do so. Lastly, the Discount Fee disclosure (Attachment 7) and Final Closing Disclosure (Attachment 4) both confirm that you accepted all loan terms including the Loan Points, MIP, and total closing costs on 04/12/2022. We acknowledge that you have now decided you are unhappy with your loan terms. However, our records show that the terms were timely disclosed to you and accepted by you as evidenced by the attachments, including the MIP and Points. We have found no wrongdoing by the Loan Officer, Shawn SanMiguel, regarding the disclosures or charges included in the transaction. Thank you. Respectfully, Consumer Relations

• Initial Complaint

  03/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sold a home on December 30, 2021 and was told during closing that the sum of money that was in our escrow account would be refunded with in 30 days. After the 30 days my wife has called multiple times to inquire about our refund and was told a check was being sent. After not receiving anything she called again and was told they sent a check to the home that was sold and not the address we provided them with during the sale so they would cancel that check and reissue another check and mail it to the new address and we should receive something within 7-10 business days. After the time frame passed and still have not received our refund she called again and was told they would over night us a check.

  

  Business response

  04/20/2022

  Business Response /* (1000, 5, 2022/03/18) */ Dear Mr. & Mrs. ******** Please accept this response to follow up on our conversation regarding the refund from your escrow account. We understand the frustration the delays in receipt of the check has caused you. Thank you again for taking my call yesterday. I am glad to confirm that our escrow department has issued and mailed a new check to you. A copy of the UPS label with the correct address and tracking number is attached here for your confirmation. We appreciate you bringing this to our attention so that we could resolve this for you and thank you for your patience while this was being reviewed. If you have any additional questions, please feel free to contact us at [email protected]. Respectfully, Consumer Relations Consumer Response /* (3000, 7, 2022/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business did not offer nor accept the requested compensation for taking over 75 days to pay the refund owed to me. The compensation request may sound extreme but it is the same late fee that Supreme Lending charges their customer for late payments. Business Response /* (4000, 9, 2022/03/30) */ Dear Mr. ********, Thank you for your reply. While we understand your frustration at the delay due to the original check being sent to your previous address, we have provided the escrow reimbursement and confirmed receipt. Although we have received your demand for a 5% "late fee", this is not something Supreme Lending has agreed to pay. We understand this may not satisfy your request, however we are happy to have resolved the issue for you to receive your reimbursement check and thank you again for the opportunity to assist you with that. Respectfully, Consumer Response /* (4200, 11, 2022/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) My request was denied without any counter offer. Unsatisfied customer.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was quoted a 3.37% mortgage loan rate when I filled out an application back in November 2021 due to my good credit score. When asked if I would like a lower rate, I declined once being told I needed to pay an additional $2,800 which I clearly have a text conversation with the mortgage broker declining it. However, when he sent me the "Rate Lock Disclosure" he included it on one of the additional sheets and I ended up being charged the additional amount at closing. I own the fact that I should have read line by line and didn't because this particular individual kept bringing up about how loyal they are, how much we are family to them and how they have our best interest on hand. Clearly that was not the case because my closing documents shows that my initial rate was 4% and dropped to 3.37% after I paid to shred .667%. This was so untrue because the rates til the day I closed on 12/2/21 never surpassed 3.75% which is why I locked it in at 3.37%. When I addressed this with the broker, he stated that he remembered me declining and that it could have been an honest error on his part not removing the fee but that there's nothing he can do because I had already sighed the closing document. The right thing to do is to own it like I did, apologize and rightfully reimburse me regardless of who's mistake it was or whether the contract was signed. I have two other family members ready to refer to this company and will no longer do so unless someone in Supreme Lending addresses this matter appropriately. I don't fault the company for this Individual but expect them to address my concerns because he is a representative of their organization. I would highly recommend that if you decide to go with Supreme Lending, you do yourself a favor and read every line by line before signing. I have text conversations that would prove I'm being honest and simply ask for a fair resolution. Thanks, *** **********

  

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/01/31) */ Dear Mr. ********** Please accept this response to address the concerns you provided regarding your final interest rate. We understand that the closing process can be confusing, and have examined your loan documents as well as the text messages between you and your loan officer to investigate your claims. A review of our records indicated that the amount of $2801.40 to reduce the loan interest rate to 3.375% was included in the initial text message chain attached, where you notified your Loan Officer that you would be accepting that rate. We do not agree that you "clearly declined" that rate based upon the text message chain, but instead have found that your text message specified that you did not want the 3.0% rate due to the cost of $11,575.20 to obtain that rate, and that you were selecting the 3.375% rate which clearly states a Borrower Cost of $2801.40. This amount was also clearly listed on the Loan Estimate and Closing Disclosure which you signed, and both were disclosed as per RESPA guidelines. As a result of our investigation we have found no wrongdoing by the Loan Officer in this instance and are unable to provide the requested refund for you for the reasons provided. If you have any additional questions please feel free to contact us at *****************@supremelending.com. Respectfully, Consumer Relations

• Initial Complaint

  12/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a manufactured home and 4 acres of land through Supreme Lending. I closed on 8/29/2019. All payments has been made on time until the last 90 days. My payments went from $555 to $843 due to my home being registered as unoccupied. I have spent months calling around to find the root cause of the issues and it appears that the Lending company mishandled and misplaced the title to my home. The closing attorney Wrights &McCloud has forwarded me a copy of the closing statement and it shows that the title was sent to them. I have explained the situation to the Lending company and attempted to make normal payments until things were sorted out. They refused to take the payment. My credit has dropped 90 points and my home will soon be up for foreclosure. All of this is no fault of my own.

  

  Business response

  02/07/2022

  Business Response /* (1000, 5, 2021/12/15) */ Dear Mr. ******, Please accept this response to address the concerns regarding your recent mortgage payments and title. A review our records shows that your loan was transferred to Planet Home Lending as of 11/01/2019, over two years ago. Any questions about recent payment refusals or increases will need to be directed to your current servicer. Regarding the designation of your property as Unoccupied and the request for a copy of your title, you would need to contact your current servicer and the title company listed in your loan closing documents. The title company is responsible for verifying that the title to the real estate is legitimately given to the home buyer and for the recording of the deed and mortgage, so your statement that the Lender mishandled and misplaced the title to the property is inaccurate. We appreciate the opportunity to clarify this for you. Respectfully, Consumer Relations

• Initial Complaint

  12/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ****** Nichole ******* am the federally protected ******** there was a ******** transitions in which I extended my credit to Supreme lending in July 2021. Supreme Lending used obscene language by referring to me as the "customer". My mortgage has been discharged and I received a release of lien from the above company, Supreme Lending proceeded to sell/transfer the mortgage to another company I was told by Supremelending. I have yet to receive any correspondence from this new servicing company, I did receive a city tax bill which leaves me to believe our contract our contract is breached. If there are any debts due please refer title 18 USC 8 to see who is obligated to pay the said debt. I'm the ******** there is no debt to validate a debt is to assert an act. You have a personal meet with my friends friends or Close associates.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had the worse experience with this company, and loan officer Laura Ortiz, and I applied for a mortgage loan with her on 10-7-2021. I told her I would think about moving forward with the loan and contacted her on 10-12-2021 to proceed with the application. She said she would call me on the next day in which she didn't and I contacted her up until 10-15-2021. I then told her to cancel my loan application, but she ran my credit with another mortgage lender by the name of ESSENT GUARANTY INC on the same day. I told her that I would be putting reviews online regarding her horrible service, and she gave someone my personal information/phone number. I have been getting harassing voicemails and text messages from numbers: XXX-XXX-XXXX XXX-XXX-XXXX on Laura Ortiz behalf. This is a breach of my personal information and privacy with this company with what this loan officer is doing to me.

  

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/10/21) */ Dear Ms. *****, Please accept this response to address the concerns you have provided regarding your experience with your Loan Officer and the credit inquiry which you provided from Essent Guaranty Inc. A review of our records indicated there was no wrongdoing in regards to the Loan Officer's actions with your application, which was cancelled per your request. Additionally, Supreme Lending is not affiliated with Essent Guaranty Inc., and there is no information to provide for the credit inquiry made by them. You may need to contact that institution for more information regarding that credit inquiry. Thank you for allowing us to review this for you. Respectfully, Consumer Relations Consumer Response /* (3000, 7, 2021/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mrs. O**** had access to all of my personal information, and she was the only mortgage lender I was dealing with. She also had previously informed me that she also deal with other mortgage lending companies besides supreme lending when trying to get a customer approved for a loan. Nevertheless, upon applying she told me that she would only be using supreme lending to get my loan approved through you guys. I contacted this company, and my information was submitted to them from Laura O**** trying to see if I qualified with them as well. I spoke to their credit dept and a supervisor who researched the information for me. You also didn't address the harassing voicemails or text messages I received from a man on Mrs. O**** behalf. There were several wrongdoings on Mrs. O**** behalf regarding my application process, and harassing threatening calls from whom ever she gave my personal information too as well. Business Response /* (4000, 9, 2021/10/28) */ Dear BBB - Company Answers, We have investigated the claims raised by the customer in her complaint and found them to be without merit. Ms. ***** has made multiple violent threats against our loan officer, for which a police report #XXXX-XXXX has been filed with the Smyrna, GA Police Department. Supreme Lending has no further response for the customer, and will not be doing business with her. At this time we request that this case be closed. Thank you. Tige M****** Consumer Relations Specialist NMLS #2129 14801 Quorum Drive, Suite 300,Dallas TX XXXXX [email protected] Consumer Response /* (4200, 11, 2021/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) All of what I'm stating what transpired are facts, and Laura O**** never CANCELLED MY APPLICATION which was confirmed on 10-28-2021 by the corporate office via phone in their support department. I contacted tige m****** via email in which, I was given his email regarding Laura o**** unprofessionalism. He never responded even though he is responding to this issue nowI was harrassed via phone and via voicemail which I have proof which was filed in a police report and given to authorities. Laura O**** never responded to any of my voicemails, nor text messages after she got all of my personal information. She also attempted to use my personal information to apply for a mortgage and lender which was confirmed with ESSENT GUARANTY INC. Laura O**** attempted identity theft with my personal information, and gave my personal information to someone to harrass me for 3 days straight. She made false claims that I threatened her on 10-15-2021 and then sent me a giftcard for $100.00 on 10-16-2021. I'm attaching all of the proof to this rebuttal and this company most definitely played serious games with my credit files! I never wanted to continue to do any business with supreme lending after, I cancelled my application on 10-15-2021. My credit files where ran through another company with laura o****, and she made false claims towards me after she gave someone my personal information to harrass me! The man was calling my work phone number XXX-XXX-XXXX and home phone XXX-XXX-XXXX which is listed on my application! Laura O**** informed me that she is puerto rican on our first phone conversation regarding my application and you can clearly hear the man on the phone with a puerto rican accent as well. The fact remain Laura O**** did not follow pursuit with my application, never cancelled my application, performed identity theft with my personal information to apply for another loan with another company, had someone harrass and stalk me from phone numbers off of my application with supreme lending, and made false accusations! This company is known for doing customers like I've been done for years and nothing this company can say can validate anything that has transpired with this entire situation!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩