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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a complaint regarding the supreme lending on w. Charleston in Las Vegas Nevada. 1. It shouldn't take 7 months to complete a refi. 2. Not attentive to my schedule of when I was available to talk 3. Should have explained the formula for refi. I have 20 years of history never missing a mortgage payment and a credit score over 800 but those don't seem to matter, because I wasn't explained the formula. 4. Then tried to keep the process going and got the cold shoulder, very unprofessional. 5. Had questions regarding things I was asked to do and asked for clarification and no response, very unprofessional.
Business response
11/22/2021
Business Response /* (1000, 5, 2021/09/24) */ Dear Mr. ******, Please accept this email in response to your concern regarding your Loan Officer and the loan application process. The loan officer, loan officer assistant, and the loan processor who worked with you during your refinance are no longer with Supreme Lending, however, we understand your frustration with your mortgage loan application process and have provided this information to the regional manager for training and counseling purposes. We appreciate the feedback and the opportunity to review this for you. If you have any additional questions, please feel free to contact us at [email protected]. Respectfully, Consumer RelationsInitial Complaint
08/16/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We obtained a refinance of a loan with Supreme Lending at the end of May, 2021. We were to make a July payment of $2,454 dollars for July. Instead we made an overpayment of $7,000 and indicated that the remainder should be applied to principal. My check was cashed on June 24 for $7,000, however only the $2,454 was applied to the account. Our loan was then sold to PHH Lending. I have been calling Supreme lending to see where the additional $4,545 is, however they have inappropriately retained this amount since June without transferring it to the new owner, and thus not only are we missing $4,545, we are also responsible for additional principal on amount we have already paid.Business response
11/01/2021
Business Response /* (1000, 5, 2021/08/19) */ RE: Loan Number: XXXXXXXXXXXX Borrower(s) Name: ****** C & ***** S ******* Property Address: ******************* Brookhaven, GA XXXXX Greetings, This letter is in response to claim filed for additional principal funds received by Supreme Lending. This loan closed with Supreme Lending o 5/21/2021 for the first payment due 7/01/2021. We received borrowers first mortgage payment on 6/24/2021 in the amount of $7,000.00, of which $2,454.61 was applied to July and additional $4,545.39 held to be applied to the principal balance. Most loans closed with Supreme Lending are purchased by an investor which may require a servicing change. A purchase was finalized on 6/25/2021 effective the 2nd mortgage payment due 8/01/2021. In order to allow new servicier, PHH Mortgage Services to receive loan information and board the loan with 1st payment due 8/01/2021 in their system, we do wait until the effective month of transfer to send any additional funds received. Supreme Lending is sending check#: XXXXXX in the amount of $4,545.39 to PHH Mortgage Services today 8/18/21 by UPS mail. Tracking: 1ZYXXXXXXXXXXXXXXX. If you have any additional questions or concerns, please contact our Customer Service Department at 866.219.0032, Monday - Friday between the hours of 7:30 a.m.- 5:30 p.m. CST. Thank You. Supreme LendingInitial Complaint
08/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
FIRST TIME HOME BUYERS BEWARE!! What started off as such an easy transparent process quickly turned out to be an embarrassing and frustrating one. I received my final amount to close the same day of closing wich made it frustrating to know what I needed to bring to the table. We get there to only sit at the table and find out Supreme lending mis calculated the amount and I was $2,000 Short I had to leave the table and go get another cashiers check from my bank and come back. Thank good I had that money in my account.So many hands are involved in their process and nobody seems to catch anything until last minute. I was Told by Saul he was working on a $1500 credit while we were waiting on the wire transfer to the bank and then once the closing was complete was told it would be a stretch because it was now all done.I will make sure to work with my network of builders and real estate Agents to insure they stay away from here. I really feel Mislead and lied to. Especially at the closing.Business response
11/03/2021
Business Response /* (1000, 5, 2021/08/25) */ Dear Mr. *******, Please accept our response to your complaint with the Better Business Bureau regarding the additional funds required to close your loan being received shortly prior to the time of closing. An investigation into your complaint has concluded the additional $2000 required to close your loan at the time of closing was part of your sales contract which stated that the buyer would pay up to $2000 of the sellers closing costs. The Seller's Real Estate Agent raised the issue just prior to closing, and so the amount was required to be included. You told the Loan Officer you did not want to delay the closing date, and so the $1500 credit was mentioned as a possible solution to avoid the delay but as he confirmed, was not available at that time. We understand that the late addition to the final amount caused you frustration, and appreciate the opportunity to review this for you. If you have any additional questions, please feel free to contact us at *****************@supremelending.com. Respectfully, Consumer Relations
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Customer Complaints Summary
26 total complaints in the last 3 years.
6 complaints closed in the last 12 months.