Reviews

Review Details

• Review fromLesa C

  Date: 04/10/2025

  1 star
  I used this company because I believe in supporting our veterans. This turned out to be a nightmare. Damage to our property and never an apology or offer to repair after months of waiting. We have had the additional expense of repairing our sprinkler system and yard following their truck getting stuck in yard. The staff in ********** were very rude and no help. They do not disclose their payment policy at initial deposit. After an entire day of moving a few items for my 86 year old mother, they refused to unload truck until I sent a photo of my drivers license and credit card. Why was I not informed of this in the beginning? This company is terrible. I strongly recommend NOT using them. One star is stretching it.

• Review fromRyan S

  Date: 03/15/2025

  5 stars
  The crew was amazing! The process was easy! They took care of everything. They were nice and did a great job! All my items were wrapped well and taken care of. They put my furniture back together and put my items where i wanted. I highly recommend!

• Review fromGary S

  Date: 03/09/2025

  1 star
  I had an extremely disappointing experience with Black Hawk Moving. I scheduled my move three weeks in advance, ensuring everything would be planned and prepared ahead of time. However, on the day of the move, the crew did not show up at all.Leading up to the scheduled date, I had already heard multiple excuses for why they were running late or unavailable. I was patient, as things can get complicated, but when the day finally came, I was left in the lurch with no movers showing up and no communication to explain what had happened.This level of unprofessionalism is unacceptable. I had cleared my schedule, made arrangements, and was counting on them to follow through. Unfortunately, it seems that Black Hawk Moving doesn't take customer commitments seriously. I would not recommend this company to anyone looking for a reliable, professional moving service.

• Review fromIan B

  Date: 02/27/2025

  1 star
  Absolutely avoid Black Hawk Moving at all costs. They did over $6000 worth of damage to my property and after being extremely patient with their claims department ( a 90 day process by law, ended up taking 151 with several messages going unanswered) they tried to write it all off for $185. Please don't make the same mistake I did by contracting their moving services.

• Review fromToni W

  Date: 08/14/2024

  1 star
  *****, who works as their receptionist, was the rudest customer service employee I have ever spoken to. Also, there were hidden fees in the quote that they gave me. Apparently the quote comes without labor charges which was very misleading. The original quote was reasonable, but then they added on an insane charge for only one hour of actual labor. The cost was honestly astronomical compared to the moving company that I used just a few months prior. Not to mention, the movers did not speak any English! So I couldnt communicate anything to them, it was so frustrating. And the movers broke my computer which I had to pay to replace. HORRIBLE experience, please choose another company for your moving needs. This company is scamming people!

• Review fromKatherine O

  Date: 07/26/2024

  1 star
  I regret hiring this moving company. They arrived 2.5 hours AFTER I had been told to expect them when I called the day before to confirm the arrival time.The movers dropped and damaged a piece of exercise equipment, broke a family heirloom, and left scratches on the floor and walls not to mention cracking stone patio stairs. The movers were kind but unprofessional and the management did not respond to the damage claim.

• Review fromKeisha B

  Date: 07/14/2024

  1 star
  When people do people dirty ,I don't care how much money they take from customers. KARMA will come back to you.So good luck with that.This company prides them self on being veterans helping the community with there moving needs.The sales lady makes them sound affordable vs other moving companies .But when you give them your card number that's when the drama starts.If a custo.er pays a deposit on anything you will think the price of the move will decrease.Nope not with these so called veterans.They will overpriced you ,overdraft your account and leave you feeling like you was scam .And the scammers were in your home at that moving your items.Its a sad world and even sadder that this company is continually getting over on people.

• Review fromLaJasley R

  Date: 06/30/2024

  1 star
  They will charge your card for a higher amount than quoted. When you ask about the cost, they will tell you to call another person. I'm calling my bank first thing in the morning. They are scammers. The lady ***** is rude after you sign the agreement. They were 2.75 hours late and had to call them. Original balance was $290. They charge $590. Please do not use this company.

• Review fromRyan K

  Date: 05/01/2024

  1 star
  I will echo most of the reviews here. If I could do a negative star that wouldn't be enough. Story is too long, but here's the cliff notes. I had *** and his crew lead come out for a heavy one of a kind piece. Asked him if he could do the job and if there was possibility of any damage as we just bought and had nice hardwoods and just painted. Was told only minor touch up of paint at best. One of the worst decisions I made in a long time. *** overcharged me on the job, took the money up front. His crew destroyed my piece and created over $6,000 worth of damage to walls, floors etc. They didn't even moving the piece! Still kept my money and didn't offer one ***** for all the damage. STAY AWAY. This company are crooks!

• Review fromTina G

  Date: 04/17/2024

  1 star
  I am only giving 1 star because zero was not available. Our mover for our pool table fell thru so we went to ****** and found the crappy company. We advised ***** that we needed the pool table taken down, moved and put back up, she advised no worries we can do that. The movers arrived and stated that they can take apart and move it but could not put it back together. I called ***** and told her that was not what she stated and she said she will locate someone to put together, well she lied. I put down a $150 dep and agreed to the $375 to be taken out after the job is complete. Well before the table was loaded ***** charged my card another $675. She assured me it was an accident and will get it refunded, well she did. SHOCKER! I have emails and recorded conversations trying to get this taken care of and with no response from the company I disputed with my back. Then 4 days after the move the make a false final bill that my bank got before I did. On this fake bill they over $200 to drive 11.6 miles. I am still trying to get my money back but all they wanted to give me was $100 but only if I removed my review. I advised them that was unacceptable! Do not use this company ***** and *** should be in jail for theft! YOU WILL REGRET USING THIS COMPANY!!! I have all documentation proving what I am saying!