ComplaintsforFreedom Chevrolet

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Would give ZERO stars if I could. I ordered a bumper for my car on May 16 and was told by *************************** that I would have it by May 25. Upon reaching out to him he tells me that the bumper was never ordered. What??? I paid almost $250 for this part and you mean to tell me that none of the workers were tracking to see where my bumper was? All he kept doing was giving me the run around saying it'll get there but he never could give me an exact date. This is highly unacceptable and bad business. Now it could be another week before I get my bumper and I simply cannot wait that long because I need my car back asap. All this would've never happened if the workers actually cared enough to follow up on my order.

  Business response

  05/31/2024

  Hello ****************,

  My name is *************************** and I am the ** of Freedom Chevrolet Buick **C. We originally ordered the part on the 16th with no availability for overnight.  We re-ordered it since it had not arrived on the 24th.  The first one arrived on the 24th.  The eta on the second was today.  We have the part now and would be happy to expedite it, at our expense for any additional delivery charges. Our apologies for the misquote on the time.  Parts delivery has been erratic since COVID as I am sure you are aware.  My cell is ************.  Please call me if I can be of further assistance.

  Thanks,

  ***************************

  Customer response

  05/31/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello. To whom it may concern, as of: 05 May 2024, this establishment continues to be dismissive of my demands to destroy my personal information (which I NEVER provided to them in the 1st place and it is evident that they receive such info from: Data Brokers, the **** Inspection Sites/Locations, etc) and once they have your info, they refuse to let go of it & even if they place you on a 'do not contact list'-they are still keeping your info in lieu of deleting it like you ask them to. I filed a complaint about this/them before as well as them being rude every time I call about my info being deleted, while I have every right and they completely disregard. I've had to call from several lines because once they become cognizant that it "is me", they will block my numbers and it is their escapism from having to talk to me about WHY they still refuse to delete my info and at this point, I have already been asking them to ever since September 2020! It is now May 2024 & they continue to ignore my requests/demands about my own info. I received your BBB Letter dated 11 April 2024 after returning from an ICU hospitalization w/my Mom and read it just yesterday but nonetheless, their reprisal is lethal and they have been super spamming me now with loads of ads and mail Exclusive 'Buy back offers", even after I have declined all and told them to stop sending me stuff but ultimately to delete my content from their system(s). I do not see why that is so hard to do, it isn't, they are defiant and refuse to and it needs to stop! they shouldn't be able to keep getting away with this! Once someone says delete their their info, it should have been done years ago at this point yet the saga continues!

  Business response

  05/09/2024

  Hello Lasheta.  My name is *************************** and I am the General Manager of Freedom Chevrolet Buick GMC by Ed Morse.  I am familiar with the mailer you reference in the complaint.  The list for this mailer is purchased by our advertising agency.  We have sent your information to them requesting that you be deleted from our advertising.  They do update the list once in a while and, if the source they get it from still provides your information, then your name is probably added back in.  I am sending them another request today.  My cell is ************.  Please let me know if you receive any additional information and I will send them an additional request.  My apologies for us not getting back to you sooner. Thank you, ****.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last year, on Feb 18, 2023, I took the car to Freedom Chevrolet b/c I noticed coolant leaking from back of engine. They kept my car for 3 days, charged me over $1K & stated it was a water pump issue that needed replaced which is located in the front of the vehicle. Fast forward to Feb 24, 2024, I noticed coolant leaking from back of engine again so I took it back to Freedom Chevrolet. They kept my car for 13 days (picked up March 8th), charged me over $900 & stated it was an inlet/outlet pipe that connects to back engine ********* needed replaced. The next day, I noticed it leaking again more than before so I had it towed to Freedom on March 11th. During they 14 days they kept my car, I was ignored & received no contact for 5 days. I went to them to speak with manager-****** and found out the service advisor-****** had been sick but ***** followed up with me. This time, they stated they removed & replaced engine coolant thermostat...picked up car on March 25th & the inside of car was covered in coolant. On Thurs, April 11th, I noticed coolant leaking again & took the car back. ****** called on Monday & stated that the inlet/outlet hose failed so they repaired it. I picked up the car on Thurs, April 18th, drove it ********* started leaking in my driveway again. So, I drove it back to them. Today, the 19th, ***************************** Mgr called to tell me that they finally identified the issue that the head gaskets in the motor are leaking and it would be about $5700. I let him know that I've already given them too much money for issues that weren't broken. *** suggested that I could pay the difference (previous $2K) of the $5700. He, then stated that if I couldn't pay the difference, I should come pick up my ******** would refund me my money. I told him I was frustrated with this unfair customer service and I only want my car fixed. Since they misdiagnosed this issue, I believe they could have made this problem worse and caused more damage.

  Customer response

  04/28/2024

  Uploaded invoice for service: 4/11 - 4/17/24

  Business response

  05/09/2024

  Hello ****,  My name is *************************** and I am the General Manager of Freedom Chevrolet Buick GMC by Ed Morse.  My cell number is ************.  According to  your complaint the original repair of ******* was completed Feb. of 2023.  The repair lasted one year until Feb. of 2024.  That makes these unrelated repairs.  Your vehicle is a 2011, a 13 year old, ****** with over 170k miles on it.  It does appear that the technician did noticed a leak from what appeared to be the inlet/outlet pipe.  They have now determined that the leak is coming from the head which is possibly a catastrophic engine issue.  There is no guarantee on an engine and vehicle this old with this many miles that the head repair will even work.  Because I cannot guarantee a successful repair I am going to refund you the entire $918.00 you paid to replace the Inlet/Outlet Pipe.  I am sorry that your vehicle appears to have a very significant problem.  I would be happy to try to help you purchase a newer vehicle to replace it with.  Please call me on my cell if I can help in any way.  The check will be mailed to you.  Thank you,  ****

  Customer response

  05/11/2024

  I am rejecting this response because:   Its is false and inaccurate. Sold me a water pump that my car didnt need and this repair didnt stop the leak because it was never the part leaking to begin with. Prior to taking the car to this dealer. I actually put the car on a lift and observed the coolant coming from the thermostat housing. I told the service advisor this upon leaving the car. He decided to write vague descriptions of the paper work which includes all types of services that were not performed. Even a simple service like saying that wash the car was put on the paper work. However when I picked up the car it was covered in pink coolant inside and out the car. They didnt even attempt to repair the car correctly. ****** another manger at the site actually walked me into the service area and I observed the tech attempting to replace the thermostat housing from beneath the car. Even tho this part is located on the top in the back  and the intake manifold should have been removed to properly get to this thermostat housing. Which they claimed they couldnt get because it was discontinued. ****** admitted that they do the easiest repair that can hoping it fixes certain problems instead of trying to fix it correctly the first time. The car never stopped leaking after the water pump install. All thought the car had ******* mostly highway miles. My car was running well and the temp gauge never moved a inch until that heater inlet out pipe change. Water pump was the easiest and most expensive thing they could do that wasnt needed. We dont use feelings when it comes to parts. Its either good or bad. They felt all these other parts were bad. Only to overheat the car and feel that my head gaskets are starting to leak. Overheating an engine and putting pressure on an engine causes head gaskets to fail. I never experienced white smoke coming out of my tail pipes(which is a sign of bad head gaskets), my heater never stopped blowing heat(which is what they claimed would happen if the water pump failed), they were no leaks coming from the water pump at all. I didnt bring the car in for overheating. I never saw the temp gauge move on this car until the botched heater Inlet job and the thermostat job which should have been done at the same time as the water pump replace and is a fairly cheap part. The car never stopped leaking about the water pump replace. It was a very minor amount coming out initially. Pin drop. It was full flow after their work. If u over heat a car 3 times in a row of course the head gaskets are going to start leaking. Which is the damage the car is starting to show. I feel even if the head gasket were to be replaced the car would still be leaking from the parts they rush installed on my vehicle. ****** even admitted the the pipe repair failed. Which is why they offered to fix it with out more money. It was just at the point they realized they damaged the car they begin to blow me off, make false promises, and not return my calls. I would need my $918 returned along with my $1,110.27. They would be the very least considering the extensive damage they now leave me burden with. 

  Customer response

  05/11/2024

  Also the paper work states that all these things check ok, along with other services that werent performed.  all of a sudden after 2 failed repairs by two different techs because the first guy didnt get it right the first time. It also goes to show that they purposefully or negligently misdiagnosed my car and are now trying to blame me as compared to the shotty workmanship and diagnosis.

  Business response

  05/20/2024

  We have resolved this issue with ****. We appreciate your help in getting him squared away. Thank you., ****

  Business response

  06/10/2024

  We have resolved this issue with ****. We appreciate your help in getting him squared away. Thank you., ****

  Customer response

  06/10/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ignored me everytime I talked bout their ad they put on face book and ignored me showing the the conversation where I was told it would be honored refuse to take my trade or to honor the ad saying they would pay it off no matter what I could trade y car in n get a new w zero down low rates and all credit is approved all I want them to do is honor the ad like they said they would do

  Business response

  03/28/2024

  Hello ****,   My name is *************************** and I am the ** of Freedom Chevrolet Buick **C.  I was sorry to hear your complaint.  I am sure you read your event voucher which does state that not everyone will qualify.  This means that each person must qualify individually.  This does not mean that you should be ignored.  I am going to find your information and see what can be done to help your situation.  Thank you for taking the time to share your experience.  There is always opportunities to improve and do better.  Thanks, ****. My cell is ************

  Customer response

  03/31/2024

  I have reviewed the business response and accept this resolution. Cuz I kno regardless I loose n they wont help me 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my Chevrolet Volt to Freedom Chevrolet in ****** on November 2, 2023 because it was displaying, Service High Voltage Charging System. *******************************, the Freedom Chevrolet Service Advisor, notified me that one of the Volts three radiators had a leak and that was the cause of the problem and the warning message. The radiator replacement cost over $1,600, which I authorized and paid. On November 7, 2023, I picked the Volt up from the dealership. However, after driving less than ten miles, the Service High Voltage Charging System, message was displayed again. I immediately returned the Volt to Freedom Chevrolet for further diagnosis and repair.On or about November 15, 2023, ******************************* informed me that the problem with the vehicle was a stuck sensor in a coolant recovery tank. I authorized replacement of the coolant recovery tank and sensor and ******** told me that I could pick up the vehicle on November 16, 2023. This repair cost approximately $176.42 plus tax for the part. Freedom agreed to waive the labor charge. After I paid for this repair on November 16, 2023, the ****************** delivered the Volt to me. However, the Volt was already prominently displaying, Service High Voltage Charging System, as well as a check engine indicator. I informed ******************************* that I had to take the vehicle as I would otherwise be late for a doctors appointment. I took a picture of the error message and sent it to ********. Later that day, I returned the vehicle to Freedom Chevrolet. Freedom Chevrolet did not bother to contact me regarding status of the vehicle for almost two weeks. Eventually, on December 4, 2023, I filed a complaint with ************** Customer Advocacy. Then, ******************************* called me. She claimed that some fuse needed to be replaced and the estimated cost for replacement was over $800.00. Freedom has offered to reduce this repair cost to about $454. The vehicle is still not repaired. They are awaiting parts.

  Business response

  03/19/2024

  **************,

  My name is *************************** and I am the *** You have my sincere condolences for the repairs needed to fix your vehicle. The problems for the vehicle are somewhat severe. I am currently working with our service Director ***************** to find a solution to your problems. The repairs that were done to the vehicle are legitimate and were needed. They, obviously, were insufficient to completely rectify the problem. ******* was clear that the initial repair, A, might not be the only repair needed to completely fix the problem, B. Sadly, that is the case. There are more repairs that are needed. The fact is we cant guarantee that those will solve the problem. Older electric vehicles can certainly be a bit difficult. *** will be contacting you directly to attempt to solve this problem. Thank you for your note.

  Business response

  03/22/2024

  Service Mgr. and customer agreed to split the invoice.

• Initial Complaint

  12/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I've been receiving loads of solicitations from this business ever since August 2020 and now I already have 31 letters from this dealership pertaining to my vehicle which I have no aspirations of trading in or selling to them. It is not a matter of fact of the spamming of letters but rather a matter of them having my name and address which I have asked them numerous times to remove from their distribution lists for over 3 years to no avail. These fraud letters are always circled and from ****** with a phone number of ************ and I have 4 times spoken directly to: ************************* who previously told me that he'd forward my request (rather my demand) to his marketing department for the removal. I do not want to be on a 'do not contact list', I want to be fully REMOVED from the list-I want to be cognizant of and have control of where my personal info is and with who has it and for what matter, especially when I did NOT provide it to them but in lieu of I was exploited. He tried to sass me telling me that my info is 'public info' and I surely told him that no, that is not so, as I have my name and address hidden per confidentiality protocols directly that protect me and therefore IF this business or ANY business has their hands on my info, it was sold/traded/given/provided to them via ************* *** change/state inspections and/or the *** and certainly NOT from me! I want for my info to me PERMANENTLY DELETED and I do NOT want any more of their propaganda. I should not have to keep asking for 3+ yrs because it is just harassment now!

  Business response

  03/20/2024

  E-mailed our advertising agency requesting that customer be removed from mailing list.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The dealership would not honor their add on a truck, per the website.

  Business response

  03/20/2024

  Our Service Manager has spoken to ****************** and is waiting on him to bring vehicle in .

  Business response

  03/20/2024

  Reached out to customer to go over on-line pricing with Gen. ********

• Initial Complaint

  11/10/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On September 7, 2023 I purchased a 2023 ***** Silverado High Country. I informed ************** on the 6th I was pre approve through ****. ************* informed me $1,000 downpayment was needed, I disagreed with him, because I was pre approved . I went to finance, I'm thinking everything was taken care of. ********************************** in finance or my salesman went over the paper work, or explain what I was signing. I met with **************** the next day, she explain why I didn't get a favorable interest rate.Sometime later, it **** on me I haven't heard from **** concerning my purchase, I took a closer look at the sales contract. To my dismay, it wasn't USAA, it was *************** with a interest rate of *****%, and add-ons totaling $14,500. That was the reason they didn't go over the contract with me, it was to hide the add-ons they added to the contract.. I spoke with **************, he acted like he didn't no what happen, **************** stated she went over the contract with me, which wasn't true. On October 17th, me and my wife met with ******************** (Assistant Mananger). I told him the issues I have with the contract. No one went over this contract with me. I stated because they knew I would have rejected it.I cancelled all the add-ons, ******************** agreed to everything accept their The Freedom Package. A package that covers things like tint, etch protection, but its really a mark up for the dealer. ******************** tried show me why USAA wouldn't approve this. I had a straight forwad approval with my USAA, its goes back to add-ons.I"m a victim of bait and switch, & predatory lending, They intentionally ignored my pre approval, and steered this to *************** TD ************* **** of ********* and Capitol One, all rejected this because of the **** I had a credit score of 736 with ** Financial, that's good enough for any approval, because of the add-ons, it was denied.Freedom Chevrolet didn't have to run my credit, I was already pre approved, they chose to take this route. Because of this, they have cause me grief, taking my kindnes for weakness. The Assitant and General Manager stand behind these type of tactics, The ** Manager, told me they lost money on this deal, and said I was better off, because I would have been up side down. I .

  Customer response

  02/06/2024

  Attached is their $5,000 Freedom Package, its a unathorized add-on, I cancelled all unathorized add-ons on October 20, 2023.

  I wasn't offered or made aware of any add-ons by the finance manager, or my salesman.

  They did refund all unathorized add-ons, all accept the Freedom Package, because its non-refundable.

  Finance Manage, ***************************, didn't explain or go over the sales contract with me.That  was done intentionally to prevent me from rejcecting the inflated sales contract.

  She was negilence in her dutie, by inflating my sales contract, by adding unathorize add-ons, and seeking  outside financing to benefit Freedom Chrevrolet.

  Freedom Chrevrolet were fraudulent, deceptive, unfair, knowing I was pre-approved, only to steer the contract to *************** who had a excessively high-interest rate, and fees.

   

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We've been receiving unsolicited mailers from your company for over 2 years. In this span of time, we've requested to be removed from your mailing list 4 times, via telephone and messaging via your website.No matter what we've done, your company has not honored our requests and still sends unsolicited mail. We have never done business with you company and want the mailings to stop. Address and example letter is attached with this complaint.

  Customer response

  11/29/2023

  Updating this original complaint with the latest unsolicited mailer we've received from Freedom Chevrolet on Monday November 27, 2023. They have been ignoring our requests to be removed from their mailing list for well over 2.5 years. 

  Customer response

  03/15/2024

  We've been working to get removed from Freedom Chevrolet's mailing list since 2021. They just will not do it. It's absurd and highly unprofessional to ignore request after request, year after year. This is our 3rd attempt to have the ****** BBB help ** with Freedom Chevrolet and their aggressive marketing practices. I can't understand why Freedom just can't remove someone when requested, this is basic stuff if you're mass marketing to the public by mail. I would have thought the sixth phone call was enough.

  Business response

  03/20/2024

  Customer will be removed from our mailing list; advertising agency have been contacted.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went in the dealership with interest to purchasing a vehicle. To be as simplified as possible, after hours of being there we were down to the final process of agreement and was unable to move forward due to it being after hours and the financing team being gone for the day. The sales rep ******** was frustrated with the overall deal and my desire to obtain the best deals. He attempted and did have me sign papers that I advised him did not read what he was advising it was a brand new vehicle he wanted me to sign saying it was used with no warranty. He then got his manager **** who concluded the meeting with me, stated finance was gone for the day and we would proceed doing business upon my return the following business day which would have been 4/3/23. We also left off with understanding that I did not want to use their financing I wanted to use my own which I would obtain a buyers agreement on 4/3/23 at 1pm to take to my own bank. All these things being in place the rep originally assisting took my file from his manager desk without consent 4/3/23 morning and turned in into financing and allow them to run my credit several times. I conveyed to the representative before the manager took over that I only wanted my info to be submitted to 3 lenders if I used their finances in addition I advised I did not want to use Santander. Everything discussed was disregarded and now my credit is impacted due to the staff member not doing what he was told. **** was able to get me a letter to give to the creditors but this takes ***** days to resolve. This hinders me moving forward in the manner which I desire. What I would like is the hits I took not to take ***** days. The only way for this to happen is for the dealership to directly reach out to the credits and advise their error.

  Customer response

  05/30/2023

  I have spoken to the business and they did provide a written statement allowing me to forward the information to the credit bureau to remove the inquires. 
  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩