ComplaintsforFreedom Chevrolet

• Initial Complaint

  02/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I took my vehicle to freedom Chevrolet ed Morse on 1/13/23 for a problem I had with my truck which it was idling rough and possible shut off while parked.I was originally told that I would be able to get a loaner and that didn't happen.The diagnosis was a solenoid which for parts and labor cost me roughly $1200.I didn't have the money so they recommend a loan that I could get just to cover that.I was approved for the loan and the repairs was done I thought.I picked my truck up on a Tuesday the following week just to learn that I had the same issue.I returned my truck that following day.When I arrived I spoke with the gm name *** whom assured me they would get to the bottom of the repairs and he will get in touch with me.I never heard from him.The only time I received updates on my vehicle is when I called to check.When I did call to check on my vehicle I was told it was the exhaust pipe that needed to be replaced and they did that free of charge just to learn that wasn't the problem either.I feel they replaced parts that didn't need to be replaced and charge me $1200 for nothing.I wasn't offered a refund nor an apology for the inconveniences.This place is a total scam and I wouldn't recommend the devil to this place.The only person that kept me sane was the service agent Quentin.At this point I don't if the repairs was done are not are if I'm to have problems with my truck in the future.My truck is a 2020 GMC Sierra which is fairly new and I trusted the place with my vehicle just to be disappointed all the way around.NEVER trust this establishment they will rip you off and think nothing about it.Out of all of that the problem turn out to be a screw was loose on the air filter housing.

  Business response

  03/06/2023

  Hello Ms. *******. Mr *** ***** will be calling you shortly to resolve the situation. We are looking into this and do care about your satisfaction. My name is Kyle ********* and I am the General Manager of the store. My cell is ************. Please feel free to call at your convenience if this is not handled to your satisfaction. I do pray that we can turn around your opinion of us. Thank you.

  Customer response

  03/10/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  After filing this complaint on this business, I was contacted by Mr.***.After speaking Mr. *** he and I did come to solution which I'm satisfied with.I hate it got to this point.Moving forward in future I'll have a personal mobile mechanic.Thsnk you Mr *** for resolving this issue.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Whom It May Concern: I purchased a 2022 GMC Sierra Limited in January of 2022. GMC sold me a Lemon! I want a new truck! A couple of weeks after purchase and within the last year I've had the following trouble with my NEW 2022 GMC SIERRA TRUCK. The 02 sensors has failed, two different Pipe issues were addressed (Item number ******** & ********), a Gasket was replaced, injector Kit & Catalytic Converter replaced. I first addressed issues with my Truck only a couple of weeks after purchase. GMC had my truck for less than 24hrs and found none. Which was not correct. In the past year I've only had my truck 3 months. This is unacceptable...this has cost me time and money. I can't get my time back. This has been tasking, overwhelming and has made me and my Wife very upset. I've called Corporate several times to file a Claim. No one from GMC has called me with an apology...not a Supervisor, Manager or any VP. Why would GMC knowingly sell me a Truck that has all these issues? Why still to date would it be hard to get someone on the phone in 2023? I wish there was a term past Unacceptable. I will not purchase or refer any of my family and friends to GMC, I would not want anyone to relive my nightmare. Today is 2/15/2023, I am demanding not only an apology...but GMC pay for my time. All the calls I've made to the Claim department my issue was never addressed, I was never given a point of contact and or GMC felt they could Band-Aid my problem. With all the issues GMC, I've never been late on any payments...not one! I'm looking for answers and will not stop until every concern of mine and my Wife's are addressed. I look forward to hearing from you and someone from GMC Corporate. Sincerely, ******** & ****** ******

  Business response

  02/15/2023

  Hello Ms. ******. We have received your complaint and are researching the issues. We sell and repair GM vehicles under the direction of GM. I can assure you that no one here or at GM would ever knowingly sell a vehicle with problems to any customer, especially on a new GMC. Sometimes we do have issues and that is what your Warranty is for. I am very concerned that you don't feel you can contact anyone. My cell is ************. Lee *****, our service director, will be calling you to help resolve. Thanks, Kyle

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 Toyota Corolla with 77,000 miles from the dealership. I believe I was overcharged and taken advantage of. I want the dealership to take the vehicle bake and replace it with another vehicle with less miles.

  Business response

  01/04/2023

  Contact Name and Title: Kyle ********* GM
  Contact Phone: ************
  Contact Email: **********@freedomchevydallas.com
  Hi Mrs. ******. This is Kyle ********* the General Manager of Freedom. My cell number is ************. I certainly can sympathize with prices being very high the last couple of years. We hope they come down some, too. I would be happy to discuss trading your vehicle in, if you like. Please call me on my cell to discuss. Thanks, Kyle

• Initial Complaint

  12/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to reach a member of the Finance Department since 11/22/2022. Each time I call the reception desk takes my information and says I will get a call back, yet no one calls me back. I ask to be transferred to the Finance office and am never put in contact with a person, just a voice mail that is full. I sold my vehicle that I purchased from the dealer and need the dealership to assist in canceling my extended warranty and protection plans.

  Business response

  03/13/2023

  Business Response /* (1000, 5, 2022/12/12) */ Contact Name and Title: **** ********* Contact Phone: XXX-XXX-XXXX Contact Email: **********@freedomchevydallas.com Hello Mr. ****, We will be handling this for you today. **** ********* General Manager. Please feel free to call my cell at XXX-XXX-XXXX if you haven't heard from them by end of the day. Thanks.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After looking over my Transunion and Equifax credit report I found several hard inquiries that took place on July 9,2021. After contacting Transunion to report this inaccurate information that I did not authorize. I was told by the supervisor name Bill G**** that I would have to contact the creditor and asked for a hard inquiry deletion letter. in order for them to be removed from my consumer credit report. After calling each creditor separately they were unable to give me any information regarding these inquiries however they have all stated that the place that initiated the credit search was Freedom Chevrolet and provided me with the phone number. Once Contacting the company I spoke with Kim N**** and she was unable to provide me with any information about the verification of these hard inquiries. She stated that "they had no information for me on file". I asked her to provide me with a inquiry deletion letter, Since they are not able to verify the accuracy of these inquiries and I did not authorize my credit to be pulled and she stated that she was unable to assist me. The inquires are as follows. For transunion 1.CONSUMER PORTFOLIO SERVI 2. ARIVO ACCEPTANCE LLC 3. REGIONAL ACCEPTANCE 4. CAPITAL ONE AUTO FINANCE 5. 700CR/FREEDOM CHEVROLET And for Equifax 1. ED MORSE AUTOMOTIVE 2. GM FINANCIAL 3. FIRST INVESTORS FIN 4. CAPITAL ONE 5. ALLY FINANCIAL 6. GLOBAL LENDING SERVI 7. GM FINANCIAL 8. FIRST INVESTORS SERV I would like all of the inquiries removed immediately from my consumer credit report since no one is able ton verify how these came about as it is causing me due hardship and keeping me from attaining new credit and an apartment.

  Business response

  09/12/2022

  Business Response /* (1000, 5, 2022/07/26) */ Contact Name and Title: Kyle B******** GM Contact Phone: 832-659-9876 Contact Email: kb********@freedomchevydallas.com Hello Tatania, We obtain credit information and retain as prescribed by law. If you claim that you did not authorize whomever gave out your information to use it in this manner, then we believe you. You will have to dispute the pulls with the credit companies, which it appears you already have done. We will not protest your dispute which will result in their removal. I apologize for any confusion and wish you the best. Thanks, Kyle B********. Consumer Response /* (3000, 7, 2022/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your quick response. As you stated above I have already attempted to remove these hard inquiries from both Transunion and Equifax, both of these credit companies have ask me to obtain an inquiry deletion letter from you guys stating the removal of each inquiry that was made on July 9th which has been sourced back to Freedom Chevrolet. In order to resolve this issue I am asking for 2 inquiry deletion letters one addressed to Transunion stating the approved removal of the inquires below 1.CONSUMER PORTFOLIO SERVI 2. ARIVO ACCEPTANCE LLC 3. REGIONAL ACCEPTANCE 4. CAPITAL ONE AUTO FINANCE 5. 700CR/FREEDOM CHEVROLET And one addressing Equifax stating the approved deletion of the inquires below. 1. ED MORSE AUTOMOTIVE 2. GM FINANCIAL 3. FIRST INVESTORS FIN 4. CAPITAL ONE 5. ALLY FINANCIAL 6. GLOBAL LENDING SERVI 7. GM FINANCIAL 8. FIRST INVESTORS SERV Thank you so much for your understanding and your cooperation! Business Response /* (4000, 9, 2022/08/02) */ Titiana and I talked on the phone. I believe we have this going in the right direction. Thanks for the assistance in resolving this matter. Kyle

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I dropped my 2019 GMC Sierra Denali off on Wed 5/11/22 and was told by Bri S**** that I would receive a call the next day detailing what was wrong. I never got that call, instead my husband received a "text" saying they hadn't looked at my vehicle yet. On Monday we received the same text so I called and ended up speaking with Darius. He stated that he would get the truck in ASAP for diagnostics and that the tech had just gotten behind. He called back and told me that it was the battery and it needed replacing. I then asked about the gas tank problem which he had no clue about. After explaining the problem, he said it was either the purge valve or the filler neck and he'd call me back when he had answers. He called back a couple of hours later and said it was the purge valve and they'd fix it. Same day I also spoke with Lee Craig, and he said that he'd help me get a loaner car to ease the burden (never happened). By Thursday when I hadn't heard from anyone I went up there. Lee instructed me to take my truck and just bring it back once the part came in. That's when Bri said that I had to pay for everything before I took the truck and she'd have paperwork ready when I came back from dropping rental car off. I came back and she said paperwork was ready and I asked her why I would pay for repairs that hadn't been completed yet. She told me the purge valve had been replaced. I paid for everything and took my truck to the gas station only to find out it hadn't been replaced. I went back and found out that indeed it hadn't. I left the truck there for repair and picked it up a couple of hours later only to find out that the purge valve had nothing to do with the gas tank problem even though Darius led me to believe that it would fix the problem. I am attaching a PDF file with the full complaint because there is much more to the story. The receipt also says they've completed the repairs even thought I received receipt before these repairs had been done so they lied about it.

  Business response

  06/22/2022

  Business Response /* (1000, 5, 2022/05/23) */ Contact Name and Title: Kyle B******** Contact Phone: 832-659-9876 Contact Email: kb********@freedomchevydallas.com Hi Mrs. **********. My name is Kyle B******** and I am the General Manager here at Freedom. I will be going over your complaint with Lee C**** and we will be contacting you shortly to figure this out. My cell is XXX-XXX-XXXX and you are welcome to contact me. The Part shows up on the repair before it is installed so they can charge for it and order it. That part is normal and customary. Thanks, Kyle Consumer Response /* (2000, 7, 2022/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Lee C**** called me and was extremely nice and professional and we are working together to rectify this situation. I believe he will do everything in his power to make sure this is taken care of.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2019 Chevrolet Traverse on March 29th, 2022 with a dent on the front passenger **** which they promised to fix in 4 days. I was scheduled to bring my suv in on Monday April 11th and take a loan suv while mine gets serviced for the dent. Upon arriving and talking to the sales person I was told that they ONLY had Chevy Malibu's and no other loan car. I have a 2 month old in a car seat and a 4 year old in a booster seat and another 7 year old that I have to put in a small car I was highly upset and asked for a manager but the manger honestly seem to not care at all about my issue. Having already been there to remove the extended warranty's that were added on top of my car loan without giving me the option to take them off when purchasing my suv because the finance person told me that the bank required me to have those extended warranties to protect themselves? Later I found out that they are completely optional and other customers have the same issue with this same finance person adding these coverages and insisting that they are required. I want those coverages removed I don't need them and I want my dent fixed because if I want to trade my car in later I'm not going to get anything close to the loan amount owed to the bank. I feel like I got scammed big time with these coverages that they claimed to be required by lenders! That is a big lie and I don't understand how these people work everyday lying all day about these extended warranties. Please help. I found another review about the same issue when writing a review on google about this business.

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/04/13) */ Contact Name and Title: Kyle B******** Contact Phone: 832-659-9876 Contact Email: kb********@freedomchevydallas.com We refunded the customer extended service contract and cancelled GAP for her. Mr. Franklin is working to further satisfy her. Thanks, Kyle Consumer Response /* (3000, 7, 2022/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) My husband and I were contacted by freedom about my complaint but while my husband and the sales person were talking the manager Mike Castillo got in my husbands face and started yelling in his face asking why did we come back after writing a bad review on google. My husband told mike to back up or we would file a lawsuit if he touched him. Mike Castillo then immediately backed up and asked for me to remove the review and he would help us. This is the most unprofessional dealership I have ever been to and I have bought 3 cars in the past from different dealerships. This by far has the worst managers running the place. We left my suv to get fixed but mike Castillo and I did not come to an agreement about the loan car claiming to be low stock and that trucks and Tahoe's were out of the question I was only trying to get at least something that was similar to my suv, a Chevy Traverse. The sales person gave us a ride home and I've been car less this whole week already when they said it would be ready in one week and when I called the dealership and ask for Jose to get an update on my suv they said there's no employee there by that name. My coverages on the other hand were finally being processed to be canceled. Business Response /* (4000, 9, 2022/04/19) */ Mrs. *********, We have investigated your complaint and have two witnesses that claim the conversation between your husband and Michael was cordial. The conversation between you and the sales desk was laced with profanity and insults from you. We offered you a loaner car when there really are no cars available. I would be happy to discuss the matter with you further. My name is Kyle B******** and I am the General Manager. My cell is XXX-XXX-XXXX. As I understand you picked up the repaired vehicle yesterday. Please give me a call at your convenience. Consumer Response /* (2000, 11, 2022/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) We also have witnesses to testify that the manager did go yell at my husband similar to how he talks to the employees the 2 days that we were there when we purchased the suv. I'm not about to go back and forth about wether he yelled or not. I did use profanity because why would I be "professional" when there's nothing professional about this dealer. I know next time not to come here for a purchase or trade in. Thank you for everything.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into Freedom Cheverolet December 13, 2021 trusting that I would have a good experience being, that I have referred several people there to get a car and they had no problems. My 19 year old daughter and her fiance' went there to get a car and needed a co-signer. I agreed to cosign but, the deal would not work as a cosigner. The salesman Orlando came back and said I was approved. I told him I only wanted to trade, I didn't have money to put down. Orlando came back and asked me could I do a hold check. I told him sure but, I could only do it if they allowed 30 days. I told him that I was getting money from my car accident but, I wasn't sure exactly when so I needed 30 days or I couldn't do it. They agreed to allow a hold check until Jan 28th. When signing the paper work Sindey even went and verified with the manager that the date was approved because he didn't want to be responsible for it. I received a call a week later asking me to pay the hold check immediately which was impossible. They even told me to tell the finance company I gave them $4k cash and not a check for the deal. Finance company verified all details. A week later I was in a meeting so I couldn't talk them right away. They were calling to demand money after they told me to write a hold check. Mike was rude and demanding so I hung up in his face because as I said I was in a meeting. I had spoken with Global Finance the finance company that financed the car and they told me that everything was good and couldn't talk. Holidays went by, I heard from no one. No letter, no phone, call no anything so I figured they were waiting to deposit the check on the 28th only to find out they deposited early and it returned. They paid the finance company back the funds and drug the car out of my driveway damaging the car and wanting me to pay them for it. I had no idea were trying to gain possession of this vehicle. I did not surrender vehicle as they lied and said I did.

  Business response

  03/30/2022

  Business Response /* (1000, 5, 2022/02/07) */ Hello Ms. ******. I have reviewed the documentation in the deal and it does not reflect your description of events. We deal in good faith and operated in good faith. The truck you refer to is and remains the property of your son. He must pay the service bill due on the truck and may then pick it up at his earliest convenience. I would be happy to discuss with you anytime. Consumer Response /* (3000, 7, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please provide an statement of service an proof services were completed. **********@icloud.com Business Response /* (4000, 11, 2022/03/02) */ We have returned the vehicle to Mrs. ****** at no charge in good faith. Thanks.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I went my car in to get repaired. I have a leak, so they fixed my hose. They recognized it was a recall on my car and they reprogrammed my engine. Soon after, I picked up my car because they said it was ready, but my car was messed. It was shaking and could not go over 40 mph. I took my car back and now they are saying they can not repair it because the reprogram is not connecting to my car anymore. So, basically, they messed my car up and they are not trying to help me get a new one. So. I'm without a car. My car is paid off and they are basically ignoring my calls. They keep saying they going to call me back but never do. I want my money back or my car fixed now.

  Business response

  01/07/2022

  Business Response /* (1000, 6, 2021/11/26) */ Contact Name and Title: Kyle ********* Contact Phone: XXX-XXX-XXXX Contact Email: **********@freedomchevydallas.com We have handled this customer complaint to the customers satisfactions. Thanks, Kyle ********* Consumer Response /* (2000, 8, 2021/11/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a refund for my inconvenience.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  HAD MY CAR FOR REPAIR 3 MONTHS AND THE PROBLEM STILL EXISTS...WILL NOT ANSWER PHONE CALLS... STILL HAVE MY CAR WITH NO INFORMATION AVAILABLE....MANAGEMENT WILL NOT RETURN PHONE CALLS..I DID PAY 1,558.94

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/11/16) */ Contact Name and Title: Kyle ********* Contact Phone: XXX-XXX-XXXX Contact Email: **********@freedomchevydallas.com Mr. ********* is having multiple electrical issues. We are working with him to fix this issue and have found a repair we think will help. Lee ****** our service director, is working with him. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩