Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23 2024 my wife took my car to young Chevrolet for a oil change and engine air filter changed and told them that she only needs a oil change and engine air filter changed. she said it twice and explained that she only had points to cover the cost. He told her okay sign here and she did. When he came back with the finished car he had charged her and performed the upgraded service, and know holding my car hostage. The work that they did also caused other problems with the car which is under warranty.

  Business Response

  Date: 01/02/2025

  When the customer came in, she was checked in by a manager assisting on the service drive. She was presented with the 45k mile maintenance and she asked if she could use her GM reward points toward the repair. She was told that she could use them toward the repair. However, when it came time to pick up and pay, the customer became very upset, irate, and began cursing everyone out. At that point she called her husband and our service director stepped in to assist and set up a meeting with him to further discuss what had happened. After speaking, the customer's husband agreed to make payments on the repair, but never showed up to make any payments. This situation occurred back in November. Fast forward to this previous Saturday, the couple returned with a check engine light on the vehicle. One of our advisors checked them in, and the service manager who originally checked them in called them to update them on what the issue was once our technician had identified it. The manager told them that the repairs would be covered but that they did still need to pay the agreed upon amount for the previous repairs that were completed before the vehicle could be picked up. Monday the customer showed up at the dealership about 6pm and began cursing out the service manager on the service drive about the situation again. We completed the warranty repairs on the vehicle on Tuesday a little before 8pm and our service director personally handled the active delivery with the customer that evening. The vehicle was repaired and the customer has possession of the vehicle despite the original repairs never being paid for as agreed. The complaint registered by this customer is not accurate as the vehicle was repaired and they are in possession of the vehicle prior to our receipt of this complaint.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/24 I took my car in to to be serviced for oil, change tire rotation, and a service light that said service ***. I was contacted about 11:45 AM that day that the *** was due to my battery and it needed to be replaced. I told ***** to go ahead and replace it because he said he would take the diagnostic fee of $220 off if I bought the battery with them. He also told me I had a broken transmission mount and 2 upper motor mounts that needed to be replaced, I told him to hold off on that and asked him how much was the broken transmission mount he told me 923. I told him OK my car stayed there on 1221 1222 1223 and 1224. It was ready. I never received any additional PDF letting me know What my service repairs would be when I asked how much my vehicle was going to be. I was told $1700. I feel that I was misled so I reached out to the manager. It took two days to finally get a call back from him and he stated there was nothing he could do because when he change my ticket it would take away the coupons I had for my oil change tire rotation. I never receive an additional PDF other than the one that is attached below if I had seen the charges for the additional repairs I would have not went through with that because I do not have that kind of money. I dont think that they are trying to help me out. I dont see how my coupon for an oil change in tire rotation affects the larger amount of my service I just want them to help me and do something about it. I had no communication after ***** went on vacation that Friday I called numerous times to check on my vehicle and to talk to somebody and they were busy nobody would either call me back or they kept coming back to the phone after having me on hold telling me that my car would be another day and another day. I want Young Chevrolet to take care of this because They misled me.

  Business Response

  Date: 12/26/2024

  The repair order and approval documentation is attached to this response for ******. The documentation clearly displays the recommended repairs as well as the associated costs. It also displays the cost for the repairs that were approved by the customer.

  We certainly apologize for any delays in communication from management if they occurred as we work diligently to remain in communication with every customer and respond to every call or message as soon as we are able to. When the customer spoke to one of our managers, he did offer additional assistance up front with an additional $100 coupon and he also went over a program called ****** which allows a customer to finance the repair for 3 months with no interest. As of this response, she has not yet taken action on this option either, but we have continued working on this for her, bringing the total down further to $1435. 

  We always stive to do everything that we can to assist our customers. We have continued to work on this for the customer and present as many options as are at our disposal in order to remedy the situation for her. Our service management team continues to be in contact with her to work toward a resolution for the repairs that were authorized, completed, and require payment.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased at 2023 Chevrolet Bolt EV on 1/22/2024 I traded in that car on 09/30/24 and ************ shows it paid off as of 10/8/2024.I called EasyCare to cancel Contact#SLX9A7B95A8E on 10/1/24. The instructed me to contact Young Chevrolet to cancel the contract. I then called Young Chevrolet on 10/1/24 and asked to speak with a finance manager to cancel the contract. The number I was transferred to was never answered. I called back and this time was transferred to a voicemail. I continued to call, email, and send messages on their chat/text software asking to speak with a finance manager. I was told multiple times someone would call me back. That never happened so on 10/31/24 I drove the hour to the dealership. I was finally able to speak with a finance manager who told me the contract for this service is not able to be canceled as it is built into the deal. I asked to speak with the *** The finance manager went to the ** and came back with a cancellation form. He dated it for 10/31. I stated that was incorrect as I had been calling since 10/1 and GM shows it paid off 10/8. He advised me it would be updated to 10/8 when submitted and said I had to sign. I followed up with ******** and they stated they received a call from the dealership on 11/1/24 to cancel as of 10/31/24. I would like to be compensated for 10/8 to 10/30 as that is when the car was paid off and I made multiple attempts to contact the dealership prior to that.

  Business Response

  Date: 11/06/2024

  It is always our intention to catch every call regardless of the department that it goes to. Unfortunately, our finance team does get very busy and does the best they can to get back to everyone in a timely manner. We apologize for any delay in our response and any miscommunication related to what you were trying to accomplish. We attempted to resolve the issue for you once it was brought to our attention. We will reach out to you directly to get the remaining issue presented here resolved for you.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2024, I purchased a 2024 silverado 1500 New. While in the process of completing the purchasing documents, the vehicle was getting washed and prepared for me to take home. After truck was washed, I noticed several very noticeable scratches on several locations of the vehicle. I left the vehicle with the dealership and did not take it. They stated that the scratches woukd be removed in the body shop and that I could pick the vehicle up on the following day. I stated to the salesman that from my experience with removing scratches, sometimes there are very visible swirl marks left on the vehicle. He assured me that this would not be the case. After a couple of weeks of the truck sitting in my garage, I took a road trip. After returning, I washed the truck and once it dried, I noticed swirl marks in every location that the scratches located prior to being removed. They made the issue worse. I called the service department and was informed by a young lady that she would have one of the two managers call me. To this day, I haven't received a call. I told them from the start, that I was paying for a new vehicle and I wanted New, without any imperfections. My truck need to be repaired.

  Business Response

  Date: 10/14/2024

  Cosmetic issues can sometimes be present even on new vehicles. We strive to get these issues resolved promptly for our customers. Unfortunately it sounds like additional work was needed in this situation and better communication was needed. We will have a member of our management team reach out to you so that we can inspect the areas of concern and determine the best solution.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is by far the worst one I have ever purchased a vehicle from. My experience with Young Chevrolet has been marked by considerable frustration and a nightmare from the buying process to post purchase. It was a very unsatisfying experience. Two months in and Im already coming back to the dealership to get my transmission fixed with my warranty. They are doing warranty fraud and giving me the runaround about a loaner car until my truck is complete.

  Business Response

  Date: 09/19/2024

  The customer arrived without an appointment, expressing concerns about noise from their vehicle. Although we did not have any loaner vehicles available, we assured the customer that we would diagnose the issue on the same day. We successfully completed the diagnosis and determined that the truck required a transmission replacement.

  Following this, we contacted the extended warranty company, which informed us that an inspector would be sent within ***** hours. The inspector arrived the following day, coinciding with the customer's visit, during which he expressed frustration over the lack of rental vehicles available in ******. While the warranty company had authorized two days for the inspection process, we were unable to secure a rental car despite our efforts to contact multiple rental companies.
  Later that evening, we received a negative ****** review from the customer. We reached out to him, during which he expressed concerns about the transparency of the inspection process. In an effort to rebuild trust, we invited him to our facility to review the details together.

  The next morning, we followed up with the warranty company, who informed us that the inspector did not upload the necessary photos and report until after 11 PM the previous night. I have attached the email correspondence from the warranty company for your reference.

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goodmorning, I recently left my car here for a diagnosis, my car has been here since July 10-August 16. My car had ****** miles when I dropped it off and when I picked it up it had ******. The person who drove my car RUINED IT! THEY MESSED MY BUMPER UP AND DIDN'T FIX IT PROPERLY!!!

  Business Response

  Date: 08/19/2024

  Vehicle was brought to us for a fluttering sound that was difficult to diagnose.  Customer signed work order authorizing personal to test drive vehicle to verify complaint.  Customer declined the repaired needed to fix the vehicle.  After further review found that the vehicle was damaged to the point of the vehicle being totaled.  See attachment.  After the customer yelled and screamed, the General manager of the store agreed to repair the original complaint for free.  A $8000 repair.   The technician noted that the vehicle was not assembled correctly, and rear bumper was glued on.  Customer said vehicle was still not correct, so we invited him back to take another look.  Customer came in 8/17 and when approached, he was screaming at the top of his lungs cussing and yelling at everyone on the service drive interrupting the other customers being helped.  We asked him to speak normal and he got even louder and started cursing at the manager, to the point where the safety of the customers and personnel did not feel safe, and the police were called.  Mr. ****** is not allowed on the property and nothing else is owed to him.

  Customer Answer

  Date: 08/19/2024

  I am rejecting this response because:   Some one there stole my car and drove it and put 950 miles on the car. The general manager ***** ***** agreed with me that someone stole my car n drove it. He also assured me the person would be fired. The fact still remains that my car was stolen it doesnt take someone 950 miles to hear a noise on the car. You say u fixed it but you didnt. There was nothing wrong with my bumper in the back when I dropped it off. When I picked it up now the bumper is messed up.

  Customer Answer

  Date: 08/19/2024

  Why are they pulling up my vehicle information and trying to use it as evidence when that had nothing to do with someone stealing my ************* and putting 950 miles on my car. They know someone stole my car they confirmed it to me thats why they volunteered to fix it. But they didnt even do that. They had my car for more than a month. They trying to cover up the truth. 

  Business Response

  Date: 08/20/2024

  This is factually inaccurate as no one ever stated anything regarding a vehicle being stolen. The customer's vehicle was on premises every day and the dispute was related to the total miles put on the vehicle during the diagnosis. The customer was irate and caused a scene during the time at which the vehicle was originally being picked up after he declined the recommended repair to resolve the issue it was brought in for. At that time, the customer was not charged for the diagnosis and out of an abundance of good will we did complete the repair for the original complaint at no charge to the customer, an $8000 repair. At no time was anything related to any action taken with any employee ever discussed with anyone and the only statement that was made was that we would review all matters internally. This customer's vehicle does have a salvage title which means that when the vehicle was damaged in the past, it required the estimate to repair damage to reach or exceed 70% of the value of the vehicle. The technician did note the issues with the vehicle due to the repairs from the damage that caused it to be a salvage and the customer was and is aware that the vehicle has a salvage title. The original complaint the customer brought the vehicle in for was repaired. Any additional items that the customer would have wanted addressed after we would have been more than happy to discuss and work with him on provided that he did not continue to yell, curse, threaten, and disrupt our business and other customers to the point that the police had to be called. We have done everything for this customer that we will do and he is no longer welcome on the property due to his actions.

  Customer Answer

  Date: 08/20/2024

  I am rejecting this response because:   This company is refusing to tell me how 950 miles got on my car. I have not been told this information from no one. I did pay the diagnosis fee is 200 something dollars. I dont care to come back to this company for anything. But you will not get away with putting 950 miles on my car with no explanation. If you fix the problem why is the noise still there. I have three witnesses that heard you say that the guy that drove my car will no longer be employed there. You also told me that I would have warranty when I left there in the rental. Then when I picked my car up you change the story and said I dont have warranty. This company is trying to shame me and make me out of the bad person due to me being upset to cover the fact of what actually happened. So again I asked you to explain how 950 miles got on my car?

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** was my salesman and allow for myself and husband to fill out a credit application, instead of having my husband put our current address and send in proof of residence of our current address, he wants my husband to put our address that shows on our driver license which is an old address that we use to live at and show a bill that still shows our old address. I show **** an *** bill with my husband's name on it, I do not have a *** bill at all with my name on it. **** edit the *** bill in order to put my name, change the address, and the acct. number which the lender that were suppose to finance the vehicle denied because the bill that were sent by **** were false. I had to return the vehicle back to dealership and now I'm without a vehicle which I need in order to get back and forth to work and my employment is on the line just because I put my trust into the salesman to get us reliable transportation while he falsify our information in order for him to make commission. Spoke to the financial director and explain the situation about POR even sent them all the correct documents. I even explain about our POR were edited and have recordings for proof. All they could say is that they didn't send a *** bill and don't know who may have and that they were supposed to find another lender or find another vehicle, no one call me back, but once I brought the vehicle back, no one wanted to speak to me after, or help me anymore, just only have a nice day.

  Business Response

  Date: 07/31/2024

  While we strive to assist every customer with purchasing a vehicle, at no time do we ever assist any customers with providing documentation that a bank requires. Customers are required to provide any documentation requested by the approving lender whether that be proof of income, proof of residence, phone bill, or any other item. Our staff will provide the customer only with the information about what the bank requires and we will submit only documentation that is provided directly by the customer. In this instance, the customer provided required documents including proof of residence. The approving bank rejected the proof of residence provided by the customer and requested a different document to satisfy this requirement. Our finance director reached out directly to the customer regarding this. The customer provided the finance director, via text message, a different document for proof of residence that he then turned into the bank. The bank rejected this document because the second customer's name was misspelled on the second page of the document. At that point, the bank declined to proceed with the deal. We then looked to see if any other lenders would approve a loan for the customer but unfortunately there were no other banks that were willing to provide them with a loan unless the customer was able to come up with a higher down payment amount that they stated they did not have. We notified the customer and did request that they return the vehicle. The customer came back to the dealership and caused a scene up to the point where they had to be asked to leave. We did provide the customer with a full refund of their down payment. We certainly wish that there was something further that we were able to do to help the customer purchase a vehicle but there were no other options available. 

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago I took my car to get my 2015 ***** Cruze LT service under warranty. The valve cover developed an issue and they replaced it under the warranty. Unfortunately when they worked on the car they stripped the valve cover s**** mount holes. Causing the repairs to fail prematurely.So I took it back a second time to get it fixed and they wanted to charge me for the repairs for the issues that they caused. I wrote to the BBB at that time and eventually they fixed it but still striping other screws in the process and had to take it back a few time during the same time frame. They marked the stripped s**** with red thread look on the top as tamper seal. So the mechanic was well aware that they where returning it to me with stripped valve screws.So eventually they where able to fix it in a way to stop the oil leaking but now after time has past the cover is leaking again because the screws are stripped. I have tried to call several time and ******* the service advisor has not return my call and they are ignoring me. I would like my car repair so that every few months doesnt it leaks again.Can you help me have the service department repair my car the right way. Thanks

  Business Response

  Date: 06/12/2024

  **************** 2015 Chevrolet Cruze had an original oil leak leak repaired under old ownership back in 2021.  Vehicle was brought to us to fix a repair under previous ownership on 2/19/2021 at ****** miles.  Vehicle did not have any symptoms of an oil leak till vehicle returned to repair a stripped bolt on or around 12/19/2022 at 99,272.  While researching carfax today, come to find out this vehicle has been in 2 wrecks as well as just had oil leaks repaired at another dealer 10/12/2022 97,642.  **********************************************, ******  Customer than accused us of the bolts being stripped by us, when it was repaired elsewhere.  Since the work was completed elsewhere, customer has returned only to us when he has a concern that he thinks we should repair for free.  Factory required maintenance has not been up to date and regular maintenance, (oil changes only) have been done at take 5.  Vehicle has several unrelated oil leaks that will be at customer's expense as the manufacturer's warranty has expired long ago.  Young chevrolet or the manufacturer will not longer pay for repairs on a vehicle that is almost 10 years old.  We will however give the customer a quote on all needed repairs as well as maintenance needed.

  Customer Answer

  Date: 06/12/2024

  I am rejecting this response because:
  
  What the company is stating they are using the information to their advantage but it is not true.
  
  The car has been in two wrecks but they where minor and no damage to the engine. One was to the bumper and the other was a minor as well so no damage to the engine. 
  
  Also the repairs was to the manifold by the other dealer and no damage to the cam cover or was it touched.
  
  Oil changes at take 5 they don't touch the valve cover so why they will bring this up blows my mind.
  
  The only issue I have is with the valve cover.
  
  Ever since they fixed it it has not been the same, I had to take it back sever times right after repair. Infact I just took it back right after this repair and that same valve cover that they fixed leaked and sprayed with pressure just a few miles away from the dealer. So that is what I am complaining about. Not the other oil leaks. I payed for those. But If i pick up the car and both time I pick up the car. It leaks right away then is it the car or the mechanic. So if the valve cover bolts are not striped why could I move it with mu finguers and why does it leak. Bad design. Is it a lemon then? What happen to that Valve cover and why is it so hard to repair every single time.
  
  The second leak I can pay for but when I pay for something and take it back 3 times right after they repaired it it is on the repair shop. It like having a plumber coming to your house fixing a leak and then a few minutes after the toilet leaks again in the same part that they came to fix. That is what I complaining about. This response is just proof that they have a hard time emitting fault on the repairs. 
  
  
  Again it is just the valve cover and this time I picked up the car on Friday and was told it was fixed. Then that same valve cover leaks again just a few miles down the road and brought it back that same day before they closed. So is the car just springing new leaks. I think not.
   
  
  

  Customer Answer

  Date: 06/14/2024

  I would also like to add that according to their service records and this is from their service department directly the car has been in a total 9 times for the same oil leak in three separate service repairs to fix the oil leak that started back about few years ago when the car was under warranty since it was a certified pre-owned car. Then repaired again 1 year and 5 months ago and it is back to the dealer currently to repair the same oil leak coming from the valve cover. Right now the dealer is trying to see if GM will help with the repairs. I am thinking this might car that might be also covered by Texas lemon law since the repairs started under warranty and we are at 106K miles which means the warranty expired under the 6 months to report issues which are documented with BBB in past complaints.
  
  Not trying to be difficult with the company and just waiting to see what GM says about helping with the repeated oil leak in the car.
  
  Will provide updates to the BBB as things progress. 
  
  Thank you

  Customer Answer

  Date: 06/14/2024

  I would also like to add that according to their service records and this is from their service department directly the car has been in a total 9 times for the same oil leak in three separate service repairs to fix the oil leak that started back about few years ago when the car was under warranty since it was a certified pre-owned car. Then repaired again 1 year and 5 months ago and it is back to the dealer currently to repair the same oil leak coming from the valve cover. Right now the dealer is trying to see if GM will help with the repairs. I am thinking this might car that might be also covered by Texas lemon law since the repairs started under warranty and we are at 106K miles which means the warranty expired under the 6 months to report issues which are documented with BBB in past complaints.
  
  Not trying to be difficult with the company and just waiting to see what GM says about helping with the repeated oil leak in the car.
  
  Will provide updates to the BBB as things progress. 
  
  Thank you

  Customer Answer

  Date: 06/15/2024

  I apologize for the multiple replies on my end. I am updating this complaint with more accurate details, explanations, and dates to provide as much detail as possible about the issue with the Cruze.
  
  First, I want to say that I have been in contact with their service department and spoke to ****. **** put me in touch with ****, who has been trying to help me with the car repairs and looking into the valve cover oil leak in depth.
  
  **** mentioned to me that after reviewing the service records, noting that the car has been there about nine times for the same issue, and consulting with a person from GM corporate, they both agreed that the oil leak is not normal and something might be wrong with the car. I understand that this is hearsay, but I wanted to mention that they do record all their conversations with ****** Voice, and those recordings can verify my conversation summary with them.
  
  Currently, they are trying to see if GM will help cover some of the costs in replacing the engine for around $5K with a 100K warranty on it, which seems reasonable. I just wish they had done their due diligence and figured out that something was seriously wrong with the car as soon as I brought it in after several times, spending $2.7K to fix it this time around.
  
  I have attached the Carfax report that they mentioned. I want to start with their car accident. As you can see, the Carfax report shows that the damage was to the rear of the car, which was a minor fender ****** on 12/10/2019. The other damage was to the drivers side, which was a side swipe causing minor damage to the drivers door, mirror, and rear again on 04/29/2021.
  
  On 09/08/2018, the valve cover was replaced at ****** miles. I brought the car back for oil leaks after they repaired it, and they were able to stop the leaks. Then, on 02/25/2021, the valve cover was replaced at ****** miles. I brought the car back multiple times to fix the oil leaks, and they even added red thread seal to one of the valve cover screws to indicate where the oil kept leaking from after they replaced it.
  
  Carfax doesnt state the granular attempts to stop the oil leaks, but their service record does, and they even mentioned it to me in a phone conversation that I referenced above.
  
  Now we are here on 6/10/2024, at 106K miles, with the same valve cover issue. After they fixed it, it leaked just a few miles down the road, which has always happened every time the valve cover was replaced. History is repeating itself and validating the past issues with that valve cover.
  This is not a random, one-off thing. It is a recurring event that is always set off by the same repair attempt.
  
  Again, I am not trying to be difficult or put one past the dealership. As you can see from my explanations, it is an issue that has recurred the same way each and every time.

  Customer Answer

  Date: 06/15/2024

  I apologize for the multiple replies on my end. I am updating this complaint with more accurate details, explanations, and dates to provide as much detail as possible about the issue with the Cruze.
  
  First, I want to say that I have been in contact with their service department and spoke to ****. **** put me in touch with ****, who has been trying to help me with the car repairs and looking into the valve cover oil leak in depth.
  
  **** mentioned to me that after reviewing the service records, noting that the car has been there about nine times for the same issue, and consulting with a person from GM corporate, they both agreed that the oil leak is not normal and something might be wrong with the car. I understand that this is hearsay, but I wanted to mention that they do record all their conversations with ****** Voice, and those recordings can verify my conversation summary with them.
  
  Currently, they are trying to see if GM will help cover some of the costs in replacing the engine for around $5K with a 100K warranty on it, which seems reasonable. I just wish they had done their due diligence and figured out that something was seriously wrong with the car as soon as I brought it in after several times, spending $2.7K to fix it this time around.
  
  I have attached the Carfax report that they mentioned. I want to start with their car accident. As you can see, the Carfax report shows that the damage was to the rear of the car, which was a minor fender ****** on 12/10/2019. The other damage was to the drivers side, which was a side swipe causing minor damage to the drivers door, mirror, and rear again on 04/29/2021.
  
  On 09/08/2018, the valve cover was replaced at ****** miles. I brought the car back for oil leaks after they repaired it, and they were able to stop the leaks. Then, on 02/25/2021, the valve cover was replaced at ****** miles. I brought the car back multiple times to fix the oil leaks, and they even added red thread seal to one of the valve cover screws to indicate where the oil kept leaking from after they replaced it.
  
  Carfax doesnt state the granular attempts to stop the oil leaks, but their service record does, and they even mentioned it to me in a phone conversation that I referenced above.
  
  Now we are here on 6/10/2024, at 106K miles, with the same valve cover issue. After they fixed it, it leaked just a few miles down the road, which has always happened every time the valve cover was replaced. History is repeating itself and validating the past issues with that valve cover.
  This is not a random, one-off thing. It is a recurring event that is always set off by the same repair attempt.
  
  Again, I am not trying to be difficult or put one past the dealership. As you can see from my explanations, it is an issue that has recurred the same way each and every time.

  Business Response

  Date: 06/18/2024

  Customer has been spoken to and we have resolved issue and customer is happy!

  Customer Answer

  Date: 06/18/2024

  I have reviewed the business response and accept this resolution. 
  

  ****, **** and their Director including GM went above and beyond to help me out with the car issues and we came to an agreement that works for me and my son. They have restored my trust in GM and Young Chevrolet 

  Thank you 

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18, 2023 I took my vehicle to get the ** repaired at the dealership where it was purchased. After review, I was told that the repairs will be made under the warranty. I asked the service tech to inspect everything under the warranty since it would be covered. ***y did not inspect anything and only made repairs to the **. Fast forward months later and the transmission fails outside of the extended warranty that was purchased from the dealership. *** warranty expires 04/25 or by miles ******. *** vehicle was towed in with ****** miles which expired the warranty by miles. *** manufacturer warranty recommended changes but they failed to do so. *** ** advised that they cannot do anything about it due to the miles. *** ** told me a clear lie about the system and how it prints the paperwork. *** ** proceeds to get the service tech that assisted with this situation. *** service tech and the ** both agreed that the old system only prints what work is done on the vehicle. I have the paperwork to prove the fraud that both people are committing against me. I ****** asked the both of them, "Does the system NOT print out the info when a customer DECLINES repairs?" ***y AGREED that the OLD SYSTEM only prints out what WORK was actually done to the vehicle. That's a lie and I have the paperwork to prove it. I have everything to prove that they have severely dropped the ball on this situation, which is costing me lots of money on rental vehicles.

  Business Response

  Date: 05/10/2024

  Customer brought vehicle in with an air conditioning concern on 7/14/23 with103,617 miles.  We repaired the air conditioner.  There were not any transmission concerns noticed or codes in vehicle at that time.  Customer paid a $200.00 deductible for the air conditioning repair.  Customer has vehicle towed to us 3/13/********** miles.  ****** miles have been driven on the vehicle before customer had returned to the dealer with any concerns.  When vehicle arrived, tow truck stated transmission was leaking and there are now trouble codes indicating a transmission problem.  According to Carfax records, customer has zero maintenance records on the vehicle since purchased.  Customer has driven vehicle ****** miles since purchased.  We have not serviced the vehicle other than the ac repair since bought.  Customer is responsible for maintaining vehicle and repairs that are not covered under warranty or service contract.  We went to bat for the customer to get General *********************** assistance and they agreed to a participate int repair, however, customer declined.  General *********************** at this point has taken any offer off the table and it is now at the customers responsibility.  

   

  See attachments.  

   

  Vehicle has been here since 3/13/2024 and has been considered abandoned.  All applicable storage charges, ********'s lein are being pursued at this time.

  Business Response

  Date: 05/10/2024

  Customer just sent us the middle finger via text. 

  Customer Answer

  Date: 05/11/2024

  I am rejecting this response because:   They (Young Chevrolet) is not accepting the responsibility of maintaining the vehicle. I clearly remember asking ****, the NEW service tech at the time to service the transmission and anything else that needed it. He replied, "OK we will check everything out".. Fast forward to the breakdown of the transmission. I called the service department and asked if they serviced the transmission like I asked, and he tells me no because I DECLINED the work. I asked for a copy which I attached on this email. He sent the original invoice for everything that was done to the vehicle. When I asked for the paperwork that shows where I declined the services for transmission etc, he sent me a FORGED COPY of a PRE WORKORDER and tried to say that this was what I signed and declined. If they look at the MILEAGE IN/OUT and the INVOICE DATES, they can understand my confusion. How did I bring the vehicle in on separate dates (07/18/23 and 03/15/24) with the same miles and same issue as before??? I attached a copy of that as well. This clearly shows how fraudulent YOUNG CHEVROLET is and I hope it exposes the truth. Both the ** and **** both expressed that the old system did not print out any work that wasn't done to the vehicle, only work that's actually done to the vehicle shows on the INVOICE. Well, that was a lie, look at the paper and it clearly shows NO WORK DONE on the OIL CHANGE. THIS IS VERY CONFUSING as the ** ***** AND service tech **** deliberately LIED to my face. Any help will greatly be appreciated!

  Customer Answer

  Date: 05/16/2024

  Hello. I have attached a copy of the invoice printed out on July 18, 2023 and copy of the CARFAX (07-28-23) report sent to me. There's a lot of confusion with what the dealership reported to CARFAX and the work that was NOT DONE to the vehicle. Please help me to understand how the CARFAX report states one thing and my paperwork states another. This is one of the many things that I would like to get resolved, with the hopes that no one else finds themselves in the same scenario. 

  Business Response

  Date: 06/19/2024

  It was an obvious mistake by carfax.  I have submitted for correction.  

  Business Response

  Date: 06/19/2024

  Thank you for submitting a Data Correction Request on a CARFAX Vehicle History Report!
  
  Your Reference Number for VIN: ***************** ([2017 CHEVROLET TAHOE ]) is 16424083.
  
  
  Final Reminders to complete the process:
  
  * Please keep this Reference Number on hand or print out a copy of this confirmation e-mail for any inquiries about the status of your request.
  
  * In order to process your requested change in a timely manner, we may need supporting documents.
  
  * For a list of potentially required supporting documentation, ***************************************************
  
  * Supporting documentation can be submitted by replying to this email.
  
  * Our normal resolution timeframe is 3 5 business days, but the process may take longer. You will be notified via email if additional documents are required and when the research has been completed for your request.
  
  * You may call CARFAX ******** Services at ************, 8am - 6pm ET, Monday-Friday to check on the status of your request

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2024 at 8:05am i drove to young Chevrolet for my last oil change in my package that included 6 when i purchased the car. The guy name ****** a service advisor told me he didnt see it. So a manager name **** calls me to come into his office and told me it either expired at 115k miles or 5/7/2024. And i told him it isnt may 7 he then told me well like i said it has expired im not *****ing the oil change. I dont understand how you not ***** me my oil change that i paid for as a package when i purchased the car. As a manager how can you be so rude and tell me what youre not doing. So as i walked back to my car the manager **** and ****** both looking at me laughing. Roughly 8:17am. The cameras need to be pulled because i seen nothing funny.

  Business Response

  Date: 04/15/2024

  Customer signed an oil change contract that is expired.   Laughing and having fun at work is not a bad thing.  We are sorry you thought it was about your situation.  It was indeed not the case

  Business Response

  Date: 04/16/2024

  The maintenance contract expires by time or mileage. While the time on the contract had not expired, it was expired by mileage. The service manager did attempt to explain this and it had also come up on the previous visit. Customer also spoke with the General Manager who explained that the contract had expired due to the mileage on the vehicle and offered to complete the oil change at no charge as a goodwill gesture. 
  

  Customer Answer

  Date: 04/16/2024

  I am rejecting this response because:   Instead of being explained properly to me the service manager and service advisor thought it was funny. While looking in my face and laughing instead of having customer service. Wouldnt let me speak with a manager about it. I had to leave the business and call to speak with a manager about my concern. 

  Business Response

  Date: 04/17/2024

  Customer signed an oil change contract that is expired.   Laughing and having fun at work is not a bad thing.  We are sorry you thought it was about your situation.  It was indeed not the case

  Customer Answer

  Date: 04/17/2024

  I am rejecting this response because:   Absolutely nothing is wrong with laughing at work but its a huge difference when laughing at a customer and pointing. Clearly i wasnt born on yesterday. The service manager and the service advisor both looked and laughed while the service manager was pointing at my vehicle.