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Business Profile

Online Retailer

Balma Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service 12/26/2022. Order #******. Ordered a watch for my daughter and I have not received it. I have attempted many times to call their number and no one ever answers. I would like the watch or my money back. $ *****

    Business Response

    Date: 01/26/2023

    Hello,

    We apologize for the delay, our team has now contacted you via the email provided when making your purchase.

    We verified on our system that according to the tracking number associated with your order, it was successfully delivered at the provided address on 2023-01-13. On the email we detail the tracking number for your order and provide the tracking history so you can check that too.

    Please make sure to check your spam and promotions folders to ensure you see the message. Please do not worry, if by any reason you had still not received the order, we will assist you.

    We stay attentive to your reply, we hope you have a wonderful day

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an anti snoring device which I have not yet recievedIt was orderd in mid Dec. 2022. I would like to have it delivered or a refund.

    Business Response

    Date: 01/09/2023

    Hello,

    We genuinely apologize for the delay. We have already sent you a message through our customer support with the updated tracking information for your order so you can check its status. We confirmed that the parcel is still in transit, we are sorry for the delay, but we assure you everything is still on tracks. We can offer you a partial refund to make up for this situation, so you don't wait empty-handed.

    We await your reply, we wish you a wonderful day

    Kind regards

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business refused to cancel an order that was wrongfully made.

    Business Response

    Date: 12/02/2022

    Hello,

    We truly apologize for the inconveniences caused. We are trying to locate your order in our system so we can assist you further, could you please provide us with your order number so we can look into this?

    Once again, we are sorry for this situation, we assure you we will do as much as we can to make this right.

    Kind regards

    Customer Answer

    Date: 12/05/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    Order #*****

    Business Response

    Date: 12/06/2022

    Hello,

    Thank you for confirming your order number with us. We checked your order on our system and we see that the corresponding refund was processed yesterday, December 5th. We really apologize for the delay; it should already be reflected in your payment method.

    Still, if for any reason this were not the case, please let us know, but our system shows it was refunded successfully.

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business waz selling a device for ***** plus tax. I purchased and they sent me a conformation for the puchase. Have not received or heard from them since. It has been a month so i figure they are false and are stealing from us consumers.

    Business Response

    Date: 10/26/2022

    Hello,

    We apologize for the inconveniences, we are now reviewing your case. According to the shipping number associated with your order the last update in the tracking history is from today at 2022-10-26 at 14:03, it states that the product is in Customs inspection in the destination country. This process usually takes some time, that must be the reason why your order has been delayed, but the order is still in tracks. To make up for the inconvenience, we can offer you a 20% refund on your order. In case you were not to receive your order for any extraordinary reason, please contact us once more so we can assist you further.

    Please confirm with us if you wish to receive the partial as a compensation for the delay so we can process it as soon as possible.

    We wish you a wonderful day

    Kind regards

    Customer Answer

    Date: 10/31/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I want full tracking of every move of the product i purcbased. This should have been delivered a long time ago.

    Business Response

    Date: 11/01/2022

    Hello,

    We are sorry for the delay in the reception of your product, our delivery times are usually shorter, but in this instance we faced some unexpected delays that affected the delivery time. Here we attach a file where you can see the complete tracking history as requested. We add it as a file as it may contain personal information. You can check the number marked with the red arrow in Parcelapp.com and you will receive the full tracking history as shown in the provided screenshot.

    We wish you a wonderful day

    Kind regards


    See Attachment/File: Shipment tracking-******.pdf

    Customer Answer

    Date: 11/03/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I want a full refund from this bogus establishment. They are a vefy deceitful business.

    Business Response

    Date: 11/09/2022

    Hello,

    We checked our system once more regarding your order and we see that a full refund was processed to make up for this whole situation. Once again, we apologize for the inconveniences caused.

    We wish you a wonderful day

    Kind regards

    Business Response

    Date: 01/11/2023

    Hello,

    We checked our system once more regarding your order and we see that a full refund was processed to make up for this whole situation. Once again, we apologize for the inconveniences caused.

    We wish you a wonderful day

    Kind regards

    Customer Answer

    Date: 01/12/2023

    (The consumer indicated he/she ACCEPTED the response from the business.)
    thank you ***** House

  • Initial Complaint

    Date:10/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was redircted from Amazon to a sspam/scam/fake company website. I was attemping to purchase a camera through Amazon. The website posed as genuine, but it is a shell company. I did not intend to buy from them or understand that I had been redirected to a third party merchant of disrepute. I have tried to contact their customer service department via telephone and email to no avail.These people ****. F rating!

    Business Response

    Date: 10/03/2022

    Hello,

    We truly apologize if there was a misunderstanding with our store. We looked in our system and we have not received any messages from your email address. We are looking into this to find out exactly what happened, but until then we have already contacted you ourselves so we can assist you with your order. Please make sure to check your spam folder too in case our message arrived there by mistake, we are here to assist you.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase for an item that was deceptive in the marketing. According to the advertisement and product description, I was lead to believe I had purchased a whole unit, when if fact, the company only sent me one piece of the whole unit. When I immediately contacted the company, I was told that they would only issue me a 20% refund even though I never used the item. Their process to obtain a refund was questionable, as well. I was instructed to take pictures of the item and send it in, so I was forced to open the package of the item. I had to wait nearly a week for a response, and then was told I'm only entitle to a 20% refund for an item I did not want. I'm being forced to pay an unfair price for an item that I will never use because it is incomplete.

    Business Response

    Date: 09/22/2022

    Hello,

    We truly apologize if you feel this way about your order. Unfortunately, as our customer support informed you, the description of the product specified that it only included what you received. Still, our team is still working on your case to find a solution that makes up for this misunderstanding. Rest assured we will keep in contact with you so we can sort this out.

    Kind regards
    See Attachment/File: ProductDetails189792.png

    Customer Answer

    Date: 09/26/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    This company has a history of numerous complaints similar to mine. They are known to send incomplete items and claim that it's the fault if the purchaser.
    I want a full refund for the item Balma Home sent me that was incomplete. I've attached a copy of the order summary that clearly shows the item DESCRIPTION AND a photo, however I was only sent one part of cover, so it's completely useless. Balma Home is refusing my refund claiming the item is as described, but clearly the item description is what I thought I was purchasing.

    I'm still seeking a full refund.
    See Attachment/File: Screenshot_20220926_152105.jpg

    Business Response

    Date: 10/04/2022

    Hello,

    Considering the whole process we have gone through and the fact that we prioritize customer's satisfaction, we have been authorized to provide you with a refund. It will be visible in your account shortly. We apologize for the inconveniences and thank you for your understanding, Kind regards

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the 3pack bra on 07/23/22 I contacted balms home 3weeks ago I was told the package would be arriving shortly it's now 08/17/22

    Business Response

    Date: 10/26/2022

    Hello,

    We apologize for the inconveniences caused. We are checking this order once more in our system and the tracking number associated with it shows the parcel was delivered successfully on 18 August at 5:03pm at the provided address. We are sorry for the delay in the reception of your product, our delivery times are usually shorter, but in this instance we faced some unexpected delays that affected the delivery time. If there is something else we can do to assist you do not hesitate to contact us.

    We wish you a wonderful day

    Kind regards

    Customer Answer

    Date: 10/31/2022

    I've with draw my complaint I've received my purchase and is very satisfied thank you

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a travel backpack with wheels and received no backpack but a travel bag. I emailed them last week and still no response. I checked my order and it says it was a backpack. They are not responding. My daughter needs for school so I either want the correct item and a pick up of wrong item or money back and a postage paid label for sending back their item. I am not going to pay for returning their item when the mistake was theirs. They should deal with quickly like all other companies in the uk I have dealt with.

  • Initial Complaint

    Date:08/01/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them and never received a tracking number or anything further once I gave payment they refused to issue a refund I could not contact anyone from the company besides an occasional email saying they would help out but they would never respond to my request for a valid tracking number or when I started asking for a refund they stoped communicating with me all together.

    Business Response

    Date: 10/11/2022

    Hello,

    We really apologize for the delay in the delivery of your order. We checked our system and we see a conversation with our customer support team. As they informed you, there was an issue with your parcel and it had been lost in transit, that is why we sent a new item free of charge with a new tracking number. This order was correctly delivered to your address on August 12, 2022, at 10:31 am. We are really sorry for the unexpected delay and we hope the solution provided by our team has made up for the inconveniences caused.

    Kind regards

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an anti-snore device advertised with 5 stars by many reviewers. Device absolutely does not work and there is faulty adverstizing. Business does not respond with multiple attempts. Believe this company is a scam. Here is the receipt info, none of their contact info works. I don't care about a refund too much, but don't want this company to stay in business. Thank you. You paid $24.99 USD to Balma Home Create an account with PayPal and activate Return Shipping on **. Limitations apply.Activate PayPal Now Your purchase details Your Transaction ******************** Merchant Transaction ******************** Purchase Date:July 8, 2022 Payment to:Balma Home *************************************** from:*********************** Invoice ************ Shipping Address ***************************** ********************************************************************************************** Quantity1 ItemSnore **************** / Sleep Apnea Relief - Blue ID Numbershopify_**_1031065206831_9810572902447 Price$24.99 USD Subtotal$24.99 USD Total$24.99 USD You paid using: **** x-**** This credit card transaction will appear on your statement as PAYPAL *BALMA HOME.Activate ****************************** Apps TwitterInstagramFacebookLinkedIn PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click ************************************** can be reached at ************.Not sure why you received this email? Learn more

    Business Response

    Date: 10/11/2022

    ***Document Attached***
    Hello,

    We apologize for the inconveniences caused. We assure you we are a legit company; we have checked our system and we see a conversation with our customer support team linked with your order number. As you can see, our customer support responded promptly to the query, but they received no reply. Maybe their email got lost in your spam folder and that is why you had not seen it. Please, check your spam to make sure it has not been derived there; we are here to assist you.

    Kind regards

    See Attachment/File: CS-******.pdf

Balma Home is NOT a BBB Accredited Business.

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