ComplaintsforEcom Family Academy

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/30/2024, I purchased the TikTok Affiliate Program for $1495 after attending a master class promoted on ******** and Instagram. Shortly after, on 7/20/2024, I paid $200 plus a $6.10 ****** fee for personal mentorship with ***** Mrs. ***** who insisted on using ******'s ********************************** option, raising serious ethical concerns about accountability.Encountering various obstacles while setting up my dropshipping business, I was pressured into paying for a new store build, only to find the claims misleading. On 7/24/2024, I made another payment of $150 plus $4.95 for **************** followed by $150 plus $4.95 for coaching services. Despite voicing concerns, I was repeatedly assured these would be the last payments. However, on 7/28/2024, I was charged $300 plus $9 for promised ad services, again without guarantees against further fees.On 8/6/2024, they demanded an additional $250 plus $4.95 for extra products needed to run ads I had already covered. I expressed my frustration but was assured this was the final step. After questioning my paymenta confirmed transaction by ******* felt manipulated into sending another payment. Following disputes over their locked ****** account, I reluctantly sent another $150 on 8/31/2024, believing this would be the last time.On 9/2/2024, their request for my credit card information for a supposed $400 refund raised major red flags, especially when they insisted on access to my card. By 9/8/2024, they demanded yet another $150 to finalize my store. When I refused, I received inadequate access credentials, hindering my ability to manage my store. Their representatives' responses to my requests for transparency have been ************* of 9/11/2024, my project remains unfinished, and I am over $1000 out of pocket. The constant push for extra payments and failure to deliver on promised services make me feel trapped. I demand either the completion of my store or a full refund for the undelivered services.Please assist.

  Business response

  09/17/2024

  Thank you for bringing this complaint to our attention. We take allegations of fraud very seriously and appreciate the opportunity to clarify the situation.
  
  While the customer was indeed enrolled in our TikTok Affiliate Program for $1495, we want to emphasize that the additional fees mentioned in the complaint were not collected by Ecom Family Academy (with official emails ********************************************************* and ***************************************************************************).
  
  It appears that someone posing as Mr. **** (using the email ***************************************) has unfortunately scammed the customer, leading them to believe these additional charges were associated with our program. We received no communication or payments from the customer related to these additional fees.
  We understand how frustrating this situation must be for the customer, especially as a student. We kindly advise them to report this fraudulent activity to the ************************ (********************) and their local police department.
  At Ecom Family Academy, we take steps to prevent impersonation scams. We recommend that students always verify our official email addresses before engaging in any transactions.
  We are truly sorry for the customer's experience and hope this information proves helpful. While we are unable to offer a direct resolution regarding the additional fees, we are committed to providing quality education and support to our students.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with the services provided by RJITSCT /The Ecom Family organization, particularly regarding the Winner Circle Drop Shipping program, to which I purchased on the 18th of August 2023. Despite assurances of receiving a winning scalable product and ongoing support until success was achieved, my experience has been fraught with additional expenses, promises, disappointment, and frustration.1. Unfulfilled Promise of Winning Scalable Product: Upon signing up for the Winner Circle program, I was assured that each member would be provided with a winning scalable product and would receive dedicated support until success was attained. However, I have yet to receive any such product or meaningful assistance in identifying one. The testimonials provided, which purportedly showcased successful outcomes, were misleading as they were from coaches incentivized by enrollment commissions, not genuine program participants.2. Undisclosed Monthly Fees and Access Restrictions: Subsequent to my enrollment, access to the program's portal was blocked, and an unanticipated monthly fee of $199.00 was levied. Neither the imposition of this fee nor the restriction of access was communicated prior to enrollment, constituting a breach of trust and transparency.3. Unethical Rebranding and Fee Imposition: The rebranding of the program from Winner Circle to Winner ************, along with the mandate to pay a monthly fee for continued access, is both unethical and exploitative. Changes were implemented without adequate notification or justification, indicating a disregard for the welfare of existing members.4. Lack of Communication and Support: Despite my repeated attempts to seek guidance and clarification on my progress within the program, my inquiries have been consistently ignored. ******** directed to the head coach, including those sent outside the general chat for privacy, have gone unanswered, leaving me feeling abandoned and disregarded

  Business response

  04/10/2024

  As of now, **************************************** dispute is still under review with her financial institution regarding the $5000 payment her made to purchase the Winner's Circle Program..
  
  The program in question is an extensive 8-week online course. *************************** acquired this course on August 18, 2023, which included 16 one-on-one sessions with a dedicated coach. To date, she has completed 11 of these sessions, achieving a commendable progress level of 58%, and off boarded from the program on November 6, 2023.
  
  Our commitment to delivering the promised product or service has been unwavering. *************************** actively participated in and benefited from the comprehensive 8-week training course, and all aspects of the agreement were fulfilled as indicated in the receipt, customer signature, and service documentation.
  
  Throughout the course, we maintained open and responsive communication, promptly addressing ******************************* inquiries and concerns. We provided recordings of coaching sessions and facilitated continuous dialogue between *************************** and her assigned coach.
  
  Regarding the claim of lack of communication and support, it is untrue. Evidence shows consistent communication from *************************** to her designated coach, and she did not raise any complaints or issues throughout the program. In fact, she even commended her coach for the support provided.
  
  Should further details be required , we are fully prepared to furnish any necessary information promptly. Our aim is to seek a fair resolution based on the transparent and substantiated facts presented.

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we are not happy with the overall product or customer service with this educational service and product. In a live video ****** exclaims if he is not the coach for the listener then we can request a refund no questions asked. The system was a larger cost of our time and investment than we were originally promised. Additionally during the webinar, the testimonial videos made it seem as though we would be getting one on one training with ******, there was no mention of those videos being specific to additional fees for additional programs at a later date. We only ask for a refund (which he specified we could ask for in one of his live videos) we have no problem being removed from education and the group. ****** and his Team are often rude and abrasive/aggressive often times threatening listeners with pulling back education because we dont listen. I get that we signed agreements, everyone does. It does not mean that we dont deserve a refund. we clearly know how many millions him and his team make as he says it regularly. $1500 to a family who was promised a lot of success on a webinar that was preaching easy $$ on $5 a day ads shouldnt be a problem for a business claiming to be all about family. It was not easy for us and especially not easy spending money on top of our initial investment and not feeling supported by their education to be successful. I run a business, I understand business investments and I also understand throwing money away, the system is not foolproof of throwing tons of money away in ads. I understand refunds happen, they should too. We wish no ill will we just would like our investment back so we can recoup some of the money we have lost. Refunds shouldnt be this hard to receive unless the customer truly is trying to scam a business, in this case we are not, we dont want anything to do with the program or e-commerce we are not trying to steal education or systems. My husband is a paramedic and Im a photographer and we will focus on that.

  Business response

  02/07/2024

  The online course program provides daily classes Monday through Friday, offering additional support to participants and granting lifetime access to educational content. The customer purchased the program, and based on the provided receipt, it was delivered on the specified date.

  
  As per the agreed-upon terms and conditions during signup, a 30-day money-back guarantee was established, but the customer's purchase date of Oct 10, 2023, falls outside this period, making them ineligible for a refund. Their signature confirms activity and progress within the program, supported by a sign-in count of 38.

  
  The customer is also a member of the private ************** for all students, which grants them full access and visibility of the program, enabling them to engage with the content and seek assistance.
  If additional information or documentation is required to resolve any disputes, it will be promptly provided. Your attention to this matter is appreciated, and we are confident that a fair resolution can be achieved based on the presented facts.

  Customer response

  02/08/2024

  I am rejecting this response because: Yes we signed in, over and over, the 30 day money back guarantee says you have to go through the entire course, so of course we signed in to try and get through the material. And we tried, no we did not spend $1000 because we did not have $1000 to spend, that was NOT made explicitly clear in the initial purchase, purchase agreement or webinar.
  
  If the webinar had said you need to spend at minimum $1000 on top of your $1500 investment to be successful we would have never signed up. They said we only needed the $1500 investment, $5 a day in ads and a $27 Shopify account to start making money. We did not see or read that part of the contract. There was a lot of information and upsells happening at the same time. We most likely saw "30 day money back guarantee" and read no further. 
  
  We are currently silenced/restricted from the group (attached) because I asked for a refund on a post. Which was deleted and I was silenced. Now I am unable to get support if I wanted to AND I can no longer go find the live video where ****** said we can ask for a refund. So this is not lifetime access and they have the ability to silence me which is NOT in the agreement either.

  We thought about asking for a refund the first few weeks but repeatedly were told to stick with it, stick with it, do as we do, do as we do, and even if we "did as they did" we were still "getting it wrong". And in the first few weeks we didn't spend $1000, so we weren't eligible anyway. It's a huge loophole for them to be able to keep their money. We are NOT stealing anything, we are currently in the process of getting our shop closed down, we had to send a support ticket into Shopify because it was an annual plan we chose to purchase. So no maybe I didn't spend $1000 on ads but collectively we spent $1000 on setting the business up, running ads and keeping the shop maintained.
  
  We wish to be removed from lifetime access of everything and refunded our $1500 for the program and our $97 for our WC VIP STORE UPGRADE OFFER that was not delivered on time. 
  

  Business response

  02/09/2024

  As per the terms and conditions agreed upon during signup, a 30-day money-back guarantee was established. However, the customer's purchase date of Oct 10, 2023, falls outside of this specified period, rendering them ineligible for a refund. Our records indicate that the customer has been actively utilizing the purchased product/service. Therefore, based on the agreed terms and the customer's utilization of the program, we regret to inform you that a refund will not be provided. Please refer to the attached file for the terms and conditions for further clarification. If you have any additional questions or concerns, please feel free to reach out to us.

  Customer response

  02/09/2024

  I am rejecting this response because: I am not satisfied with that answer and would like my refund ****** said in a live video we could ask for if we were not happy with his coaching style. I am suspended from the support group anyway so just remove me from the education and return my money. Just do the right thing and refund me the $1597 and we can part ways. The amount of resistance around this is ridiculous when you make as much as you do. Don't forget where you came from, that $1500 when you were -$7000 in your bank account would have been a godsend and I am not putting my family into more debt to try and recoup my money while being talked down to constantly in your trainings.

  Customer response

  02/15/2024

  I have now been kicked out of the group 

  Customer response

  02/16/2024

  Adding a screen shot of "sales" since we opened our store so everyone knows we have no intentions of stealing any information. The 1 sale we had was our mom.

  Business response

  04/23/2024

  I hope this message finds you well. I wanted to extend my gratitude for allowing us the opportunity to address the concerns raised by *****************************;regarding their refund request outside the 30-day money-back guarantee period.
  
  After carefully reviewing the details of the transaction in question, it has become evident that the purchase made on Oct 10, 2023, unfortunately falls beyond the specified 30-day refund window as clearly outlined in our terms and conditions. We understand how important it is for our customers to have clarity on such policies, and we strive to maintain transparency throughout the entire process.
  
  Upon closer examination of our internal records, we've noted that the product/service purchased was actively utilized by the customer subsequent to its acquisition. This active engagement aligns with the intended purpose of our offerings and serves as a testament to the customer's acknowledgment and acceptance of the product/service provided.
  
  To provide further clarity, we've attached documentation supporting our initial responses, confirming the provision of the product and its subsequent utilization by the customer.
  
  We firmly stand behind the integrity of our policies and the fulfillment of our obligations by delivering the product/service as agreed upon. We genuinely believe that by adhering to these policies consistently, we can maintain fairness and uphold the trust our customers place in us.
  
  Should you require any additional information or clarification, please don't hesitate to reach out to us. We're committed to resolving this matter in a fair and amicable manner.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was tricked into signing up for the ******************* that was never fast tracked. Their website is set up in such a way, that when click on something to inquire about it - you're signed up. I have experienced issues since day 1. Everything was a struggle, except them taking my money for services they lied about providing. I can never get a solid answer regarding my questions, it's a constant circus with these people.

  Business response

  01/24/2024

  This complaint appears to be a duplicate, referencing both ID ******** and ID ********.
  
  This customer purchased The Fast Track Bundle on September 03, 2023. Our team diligently worked on her store, completing it by September 06, 2023, and subsequently transferred ownership to her. Upon purchasing our service, the customer received a fully functional store tailored to her requirements, and with the ownership transfer, she gained complete control over the store and its assets.
  
  However, on October 09, 2023, the customer requested a refund for the completed store. Our response on October 10, 2023, promptly informed her that a refund was not warranted, emphasizing that the store was entirely finished and under her ownership. We provided evidence, noting her removal of our collaborative access as proof of her full control over the store.
  
  In light of these factual details, we firmly believe we have fulfilled our commitment, delivering the promised product and service while maintaining ongoing support. We kindly urge careful consideration of the evidence presented in this response. If further information or documentation is necessary for the resolution process, please inform us, and we will promptly provide the required details.
  
  We appreciate your attention to this matter and trust that a fair resolution will be reached based on the presented facts. Thank you.

• Initial Complaint

  01/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business refuse to give me a refund after not giving me the service I requested, they did not complete the service provided and refused to refund me

  Business response

  01/29/2024

  *************** to bring to your attention a matter concerning a customer inquiry that we have been diligently addressing. We have made concerted efforts to reach out to the customer in question due to our inability to locate any information regarding her account or purchases with our company.
  An email was dispatched on January 24, ****, as our initial attempt to establish communication and address any concerns she may have expressed. Regrettably, despite our proactive approach, we have not yet received a response from the customer regarding her complaint.
  For your reference and further action, I have attached the pertinent file containing relevant details of our communication attempts and the nature of the customer's concern.
  We greatly appreciate your attention to this matter and kindly request your guidance on how best to proceed in resolving this issue. Should you require any additional information or clarification, please do not hesitate to contact me.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 7,2023 after watching their webinar I enrolled. Completely unaware that I had to spend a couple of more thousand dollars to get full advantage, which I discovered the next morning when I began the process of getting a refund. I have tried several times up to this past November to get this resolved. I even tried to get access to the program and was denied because of the dispute. I went back and forth between them and my bank in which they both said contact the other. The bank said it was closed. I informed Ecom and they said go back to the bank etc. See attached for a more detailed account of this experience.

  Business response

  01/03/2024

  This customer purchased the "SPECIAL OFFER - GIFT GIVING TAKE OVER!" online course program on May 7, 2023. We fulfilled our commitment by providing the product on the date of purchase. However, a refund request was initiated by the customer, prompting us to share the applicable terms and conditions for the program on May 24, 2023. Despite our efforts, there was no response from the customer. Subsequently, on June 12, 2023, we received notification of a dispute filed by the customer with their banking institution.
  In response, we promptly addressed the dispute by providing factual information and evidence. On July 10, 2023, we notified the customer via email that access to both the course and the associated Facebook group had been revoked due to the ongoing dispute, which was under review by their financial institution. We communicated that if the customer wished to regain access, they would need to cancel the dispute with their bank. Despite our communication, the dispute remained open.
  Fortunately, on August 2, 2023, the issuing bank ruled in our favor for the disputed amount of $1,495.00 USD after reviewing our responses and submitted evidence. For reference, the terms and conditions agreed upon at the time of sign-up are attached for your perusal.  **************************************************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I initially found an ad on ********* that should have been my first red flag. I heard them say that I could have them set up my website to sell popular products and make money. I was told I needed to watch a seminar, so I watched. At the end they said that for them to help me with my website any further that I would have to pay them $1495 to attend this course of theirs. I had already given them $27 then $147 to build my website for me. I have not received anything. When I requested my money back they sent me a refund policy of why I would not get my money back. Saying I was getting something for free or I needed to try their program for 30 days. One I haven't received anything from them. Two I cannot afford the additional $1495 to even try for the *********************************************************************************************** I would like my money back they are not holding up their end of what they told me. I am writing this complaint because these people are fraudulent and promise things and never follow through if you do not pay the large amount for their course they offer. So any money that is before that is now in their pockets with nothing for the person to say they received anything.

  Business response

  12/20/2023

  The customer had engaged our services for the development of an online store tailored to their chosen niche on December 5, 2023.
  Unfortunately, the store development process was delayed as we did not receive the necessary details from the customer.
  Despite our team sending a follow-up email on December 6, 2023, we did not receive a response.
  
  We have refunded the customer today, on December 20, 2023. We have promptly notified the customer via email about the refund.
  
  It's important to note that the terms and conditions initially sent to the customer were intended for the Gift Giving Takeover course and not for the online store development service. We acknowledge the potential confusion this may have caused the customer and have reached out to her, expressing our apologies for any inconvenience.
  
  Kindly review the attached file for your reference.
  
  
  
  

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is very shady with its practices. You have to pay an exorbitant amount to start the course, then unknowingly you have to spend $1000 before you can get a refund. The problem is this is NOT made know to the people who purchase the course. I spend an additional $500 on TikTok ads and made ******. I told them i am wasting money and needed a refund. They refused to give me the refund. Their refund policy is created so that they DO NOT have to give anyone a refund. They only care about the money. They purposely leave out the refunds because they want to give no refunds even if the person wants to quit within 30 days the refund policy says that they do not have to give it. It is a scam. I am wondering why people are not reporting this. With cartainty, if they had mentioned their refund policy many people like myself would not purchase this program. When I call PayPal, they said they cannot issue the refund unless Ecom Family authorizes the refund. The Ecom Family keeps referring me to PayPal, and PayPal refers me back to The Ecom Family. This is how they are able to NOT issue refunds to their customers. I tried the service and although some people are successful, I was NOT. I am still fighting for a refund almost weekly. ****************** (ecomfamilyacademy.com) This is the site for their terms and conditions. They never reference their customers spending $1000 before they get a refund, and it must be within 30 days. This is unethical and I am very upset with this. I cannot afford to lose this money. I already closed my 2 websites heartfeltnecklace.com and cuteyclothing.com because i am done with drop shipping, and they cut off my access to the course that i wanted but will NOT refund me. I went to a lawyer and the letter is there for you to read. I want my money back.Please look at all the documents I have sent to The Ecom Family With ZERO success.

  Business response

  10/12/2023

  Hello,

  We hope this message finds you well.

  Thank you for bringing this concern to our attention. This is in response to Complaint ID: ********. We understand misunderstanding may arise in certain situations. When we received the refund request from our student we acted promptly and responded in a timely manner. Attached on this response is the screenshot that shows the terms and conditions on the sign up page of PayPal sign up before they join the ECOM FAMILY academy. We also included the screenshot of our responses on the case notification and updates from PayPal when our student filed a dispute.

  We trust that the given information will help us resolve this matter and clear any misunderstanding. Ecom Family Academy has always been transparent with the service we offer and how our program works.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩