Customer ReviewsforCopart, Inc.

Wouldnt release my car to me even though I arrived before closing.

We hate to hear your experience with Copart was less than expected; customer service/experience is very important to us. Unfortunately, there was not enough information provided to research the membership or lot referenced. The Copart member number, lot number or VIN number would help in locating. Once any additional information is received, we will be happy to investigate the matter. Thank you, Copart

I was charged 99 dollars for a basic membership, provided my I.D. I haven't been given the membership and haven't gotten any useful help. **************** barely responds, you'll maybe get a response every week if your lucky.

We hate to hear your experience with Copart was less than expected; customer service/experience is very important to us. Unfortunately, there was not enough information provided to research the membership referenced. The Copart member number, name on the membership or email address linked to the membership would help in locating the account. Once any additional information is received, we will be happy to investigate the matter.Thank you,Copart

Attempted to get a membership, seconds after my account was restricted and I was locked out! Called credit card company to protest the charge immediately. They would not refund me after I asked multiple times! This place is a scam!

We hate to hear your experience with Copart was less than expected; customer service/experience is very important to us. Unfortunately, there was not enough information provided to research the membership referenced. The Copart member number, name on the membership or email address linked to the membership would help in locating the account. Once any additional information is received, we will be happy to investigate the matter. Thank you, Copart

I had got a 2007 ***** 6 there from Copart and win I got it there and it had sand down in to the oil there and is not wanting to help out on this matter there and not wanting to give me back the money on the car that I had paid out there for it here all I want it for the, to make this right here and everything but it dose not look like they are going to do anything for it so Im am having to go this route there to try and get thing done this way here

**************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, the vehicle information was not provided for a full research to determine the vehicle/lot referenced. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart

Rude nasty blonde lady manager. They act on malicious intentions. Make things harder than what needed to be.

******************, Thank you for bringing this to our attention. Customer experience is very important to **********************. I do apologize that your experience was less than expected. Unfortunately, the information provided does not include the Copart location referenced. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

They posted a car with a clean Utah title and when it was sold and paid for it now has a salvaged non registerable title. Talking with ********************* the office manager she said its not her problem and i can pay them to relist the car correctly.

******************, NMVTIS is a federal database for reporting salvage and junk vehicles that is entirely separate from state laws regarding which vehicles require a salvage or junk title. Therefore, from time to time, Copart, as required by federal law, reports clean title vehicles as salvage to NMVTIS that qualify under the NMVTIS definition as salvage. These vehicles can be transferred under a clean title, as ****************** has been able to do, even while they are reported salvage in the NMVTIS database. Copart makes all members aware of this particular risk from the differences between state laws and federal laws. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ********************** member account indicates he has consented to the current Member Terms and Conditions. These Member Terms and Conditions state: I. DISCLAIMERS A. Vehicle Condition and History Disclaimer.Except as otherwise expressly provided by applicable law, ALL VEHICLES ARE SOLD AS-IS WHERE-IS.Except as otherwise expressly provided by applicable law, all vehicles sold through Copart are sold AS-IS WHERE-IS, WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. As used in these Terms and Conditions, vehicle(s) means all items posted for sale on Coparts websites and otherwise offered for sale at Copart facilities, including but not limited to cars, trucks, motorcycles, boats, jet skis, industrial equipment, trailers, RVs, etc. Vehicles also includes miscellaneous salvage items that are posted for sale on Coparts websites under the heading Other Goods. However, Members expressly acknowledge and agree that vehicle(s) does not mean or include, and Copart does not purport to facilitate the sale of, any cargo or items of personal property which *** be contained in a vehicle but are not part of the vehicle. It is the sole responsibility of the Member purchasing a vehicle to take possession and/or dispose of any such cargo or contents in accordance with applicable law.Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like www.NHTSA.org. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images, or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts *** be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.All Members agree that Copart vehicles are sold AS-IS and are not represented as being in a road worthy condition, mechanically sound, or maintained at any guaranteed level of quality. The vehicles *** not be fit for use as a means of transportation and *** require substantial repairs and expense. Repairing or dismantling vehicles on Copart premises is strictly prohibited. All Members must arrange to safely and legally remove purchased vehicles from Coparts facility prior to undertaking any repairs or dismantling.B. Registration Laws Disclaimer. Copart does not guarantee that any vehicle sold can be legally registered in any state or country, and the Member accepts all risks associated with variations in vehicle title and registration laws between states, provinces, and countries that *** negatively impact the marketability of vehicles purchased at Copart. (For example, a vehicle legally purchased on a clean title by a Member at a Copart facility located in State A *** be required to be sold on a salvage title if Member transports and resells the vehicle in State B.)C. DMV/MVD/DOR Paperwork Disclaimers. Copart is not responsible for defects, errors, or omissions (i) related to motor vehicle department or department of revenue paperwork not processed by Copart or (ii) made by any motor vehicle department, department of revenue or other governmental entity.D. NMVTIS Reporting Disclaimer. Vehicles listed for sale at Copart *** have been reported to the ************** Vehicle Title Information System (NMVTIS), and transaction data related to vehicles purchased at Copart *** be reported to NMVTIS, in Coparts sole discretion. Each Member accepts all risks associated with purchasing vehicles at Copart resulting from the reporting of the vehicle or the purchase transaction data to NMVTIS by Copart or others. Members *** be subject to NMVTIS reporting requirements when purchasing certain vehicles. For more information on reporting requirements, exemptions, and how to obtain a NMVTIS Reporting ID, visit www.vehiclehistory.gov. By agreeing to these Member Terms and Conditions, ****************** acknowledged that he understood the disclaimers yet proceeded with his membership. Copart asks that the BBB close this case as everything was presented to ****************** prior to becoming a member. After his review, knowing these disclaimers, he agreed to these terms and conditions and became a Copart member.

I have a paid membership with Copart and go out to see cars before I bid on them.This last time I had a employee who shows the cars ...take me to look at the particular car I was interested in...While looking at the car, this employee took out his cell phone and started talking to someone and while talking to them ...he started taking pictures of this car right in front of me...He opened up the back passenger door and took pictures in side the car...;then he moved over to the engine and took pictures of the engine while talking to someone...after he did this...I said..so you are telling your friend about this car..maybe he will bid also....on the way back i brought it up again saying...so do you think your friend will bid on this car and if so where does this leave me?anyway...now i do not want to have him show me any future cars because of this .....yet i have to see the cars ...so do i just bid on the car blind because i might have a better shot at getting it....sight unseen...to avoid having this employee spread the word about this car.This is bad business practice for copart.

**************, Thank you for bringing this to our attention. Customer experience is very important to **********************. I do apologize that your experience was less than expected. Unfortunately, the vehicle information was not provided for a full research to determine the vehicle/lot referenced or it's location. Additionally, we highly encourage our members to preview vehicles prior to bidding. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time. Thank **************************

Compare is contracted by USAA to store salvage vehicles until the owner gets the paperwork to take the vehicle back into possession. My car was totaled (front end damage only) and stored at Copart for around 2-3 weeks and when I received it back my center console had been removed and pieces missing, a toggle switch was ripped out and no where in the car, phone mount was stolen, and some personal items on the mirror were broken. Called to see if they will remedy the situation as replacing the pieces requires a new center console at $150 (main thing that upset me) after I just had to spend $8k to buy back and fix the actual damage they blamed their members who buy auctioned cars and sent me a new phone mount and said thats all they are willing to do because insurance paid me for my vehicle so the parts/damage anything removed apparently do not matter because insurance paid me an estimated value of my car. Seems like very greedy and poor business practices as all I asked for was $200 to accommodate the time and money it would take for center console. ******************* in **************** is who blamed copart members and said theres nothing beyond the $20 phone mount they are willing to do.

**************, Thank you for bringing this to our attention. Customer experience is very important to **********************. I do apologize that your experience was less than expected. Unfortunately, the vehicle information was not provided for a full research to determine the vehicle/lot referenced. Copart does not allow nor tolerate any form of theft/stealing, possession of stolen property, or removing property or property of another employee, a customer, or a visitor. The feedback you provided will be shared with senior management/leadership at the location provided. Please do not let this most recent experience reflect poorly on our team and company. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

Where do I begin! This place is the biggest scam! ...I verified my identity 3 different times and preceded to bid on a vehicle ..due to being at work so I could make money to pay for the car I didn't have access to the bank and used a coworkers debit card to pay for my deposit..they wait until I have not only paid the deposit but won a vehicle to lock my account saying the person whose name was on the debit card owed a past debt and I now have to pay 1200 dollars before they will unlock my account and refund my deposit! How is this legal? Financial services basically told me ***** to **** and hung up on me ...now am I not only out 500 dollars I will no longer be able to use my account because once this car is resold they will charge me for not picking it up and paying for it when I tried 3 times but it was sent back because they have my account locked! I have filed a complaint with the Better Business Bureau they can't legally take peoples money like this!

*************************, We do apologize that your experience with Copart was less than expected. Customer experience is very important to us. Unfortunately, member numbers were not provided for a full research of your member account(s). Member accounts are linked and identified via addresses, credit card information, etc. regardless of the name listed on the account. Our security department exhaust all efforts to identify possible credit card fraud, identity theft, etc. Additionally, Copart reserves the right to inactivate, suspend or revoke a Members account for any reason, in its sole and absolute discretion as outlined in our member terms and conditions. Thank you, Copart

BUYER BEWARE I purchased a car that I needed for my personal use (I don't buy and sell cars). My intention was to buy the car and be done with it. Somehow, a year later, I notice a $99 charge on my account for a "auto renewal" that I did not choose. When I called Copart, they told me that the auto renewal option is preselected, and I needed to deselect it if I wanted out... Can you see what's wrong with this?. I called to get a refund and they told me that "according to their policy" I have only 7 days to get a refund. Here is the problem with that, I get/review my credit card statement at the end of the month, so, according to their policy, I'm out of time. Usually when you want to participate on an autorenewal, you look for the option and you have to opt-in, you have to check the box. In this case they're doing that for you, "for your convenience". Usually, companies send you a notification or two, usually 30 days before they make the charge on your credit card. I did not get such notification. Eventually, after a bunch of phone calls and a chat, they finally refunded my money. I think this whole process is predatorial and takes advantage of the people who normally don't have the time, knowledge and resources to fight for their interests. And I'm writing this because someone has to protect those people. I imagine that for every one person that they return the money to, there are hundreds of people who are out of their $99. This practice is making Copart a lot of unearned cash. How convenient for them.

*****************************, We appreciate your business as well as your feedback. We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Our website is meant to streamline the registration process when becoming a new member; we will share this feedback with our marketing department for future updates/enhancements.Thank you,Copart

*****************************, We appreciate your business as well as your feedback. We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Our website is meant to streamline the registration process when becoming a new member; we will share this feedback with our marketing department for future updates/enhancements.Thank you,Copart