Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Hinge dating app permanently banned my account for no reason nor did they give me a reason. I tried to appeal the ban and my appeal was denied. I would like help to get my account back up on ********************.

  Business Response

  Date: 05/05/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE Till, Gage  #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because: I didnt do anything to deserve the ban in the first place and I have not been given a reason why I received the ban.

  Business Response

  Date: 05/06/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE Till, Gage  #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/06/2025

  Subject: Appreciation for Hinge's Platform
  
  Dear Hinge Support Team,
  I hope this message finds you well. I understand that my account has been permanently removed due to a violation of Hinge's Terms of Service. While I respect your decision, I wanted to take a moment to express my gratitude for the platform you've 
  

   

  Hinge provided me with a unique opportunity to connect with others in a meaningful way, and I truly appreciated the thoughtful prompts and user-friendly interface. The design and features of the app made it stand out among other dating platforms, and I found the experience to be enriching 

  
  Thank you for your efforts in fostering a community that encourages genuine connections. I wish you continued success in your endeavors.
  

  Warm regards,
  [Gage Till]

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from hinge, I submitted an appeal and got denied I have no idea why I was banned either. I have not said or done anything derogatory, I have followed all of hinges rules, and I feel like Im a great member of the hinge community. I was shocked and dissapointed to find out I was banned for no reason, I was on the app trying to look for love just like everyone else, and if I did break any rules, I did it unknowingly and would very much appreciate a second chance.. I feel it is unfair and I didnt deserve a ban from the dating site. The number associated with my account is **********.

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, William  #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:   I feel like this appeal has not been treated fairly. I feel like i did nothing wrong... All i ask is to please be unbanned from hinge, what ever i did on the app to get me banned, im sorry and have no idea what I did. I feel like i am a great member of the hinge community, and have used hinge since 2020. I am just another person looking for love on the app like everyone else. Please find it in your heart to unban me, I request someone to please take a look at this and not have AI do it. All I ask is to be unbanned.

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, William  #********
  
  Good Morning,
  
  To confirm the information provided in our prior response, all appeal requests submitted to Hinge will be reviewed by a representative before a decision is provided. Instructions for appeal may be found at **************************************************************************************************
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from Hinge due to an alleged violation of the Terms of Service. However, I believe this action was the result of false reports from other users. My conversations have always remained respectful and aligned with the platforms community standards. I did not receive any prior warning or clear explanationonly a vague reference to user reports. At no point did I use offensive language or send inappropriate content. While my messages may have been flirty, they were always courteous and well-intentioned.I am a genuine user who is sincerely looking to build meaningful connections. I believe my account may have been wrongfully banned due to either a misunderstanding or misuse of the reporting system. Although Ive submitted an appeal, I have yet to receive a clear or satisfactory response.I kindly request a manual review of my case and the reinstatement of my account. I am fully willing to verify my identity and ensure continued adherence to the community guidelines. Please assist me in recovering access to my account.

  Business Response

  Date: 05/05/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Erin  #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:   
  Hello, my name is ****, email: ******************* phone: **********. I would like to formally appeal my account removal from ********************. I do not know what I was removed for or what community guidelines I am supposed to have violated. I feel that any action taken against my account was done in a way that did not give me any chance to defend myself or learn from my mistakes that were not revealed to me upon asking. I would humbly ask that the reviewers of these appeals re-consider my removal and allow me back on the platform. I immediately appealed the ban in which I received an automated reply. I submitted requests from the entire match group corporation and no one was able to tell me how to mitigate this. I appreciate the time and consideration of this appeal. I would like to once again be a user of this app and hopefully find something meaningful from it.
  Thanks for your consideration.

  Best,

  ****

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Yamane, Erin  #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:   

  I am a victim of revenge reporting and I have dont absolutely nothing wrong. Please carefully review my profile and actually look at it instead of giving an automated response.

  thank you.

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Hinge account was recently banned, and I believe this may have been a mistakepossibly due to false reporting or a misjudgment by an automated system. I have always done my best to follow Hinges community guidelines and engage with others respectfully.There may also be a link to a past issue from 2022, where I accidentally entered an incorrect date of birth while signing up on Tinder (also part of ************* which resulted in a ban. However, I was not underage, and I have official documents to verify my age. That was an honest error, and I believe it may be unfairly affecting my current Hinge account.I respectfully request a manual review by a human, rather than an automated system, and a clear explanation for the ban decision. I am more than willing to provide any documentation needed to verify my identity and age.Thank you for your time and understanding.Registered Phone Number (of banned hinge account) - ************** Registered Email- **********************

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, ***** #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Be advised that the combination of e-mail address and phone number provided are not linked to a Hinge account. We recommend reviewing the appeal request prior to submission as incorrect or incomplete appeal requests cannot be processed.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because: Despite submitting multiple appeal requests through their official portal and email, I have not received any communication or update regarding my case. I truly enjoyed using Hinge and have always intended to follow all guidelines and policies. The ban on my account could have been caused by an automation or AI error, and I believe it may require a manual review to resolve. My account was associated with my Indian phone number ************** and the email *********************** I am fully prepared to provide any necessary documents or verification to support my appeal and clear up any misunderstanding.
  Thank you for your understanding and assistance.

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ***** #********
  
  Good Morning,
  
  Please note that members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/06/2025

  I have reviewed the business response and accept this resolution. 

  My account was unbanned. Thank you so much

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was permanently banned from Hinge in January 2025 without warning or a clear explanation. The notice I received cited a generic T&C violation, but did not detail what exactly led to this action.I immediately submitted an appeal through the in-app form, but that form only allows for a very limited response. I didnt feel I had a fair chance to explain my side. I then followed up multiple times via e-mail, with thoughtful and respectful appeals that outlined my position, but I have never received a response.I also submitted a formal request asking for a statement of reasons, but that too has gone unanswered. It has been very difficult as a user to feel completely shut out, especially after engaging in good faith through every available channel.I am someone who genuinely values connection and community and have always strived to use Hinge respectfully. I would be grateful for a human review of my case, as I believe I can be a meaningful, positive part of the Hinge community again.I am reaching out through the BBB as a last resort: not to complain, but because all of my attempts to communicate directly (including sending my proper appeal via email) have been ignored. Its deeply frustrating and discouraging not to be given the chance to engage in a fair and open dialogue. Thank you.

  Business Response

  Date: 05/05/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, ****** #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because: According to ******************* Act which your business must comply to, I am, as a EU user, entitled to a reasoned decision on the ban (Art 20 DSA). Your reference to T&C is arbitrary and does not satisfy this requirement. Furthermore, your response is so high level that it is impossible for a user to draft a sensible appeal, not knowing what went supposedly went wrong, whether the evidence you hold is factually correct. Therefore, a user is not being given a fair chance to make a proper appeal.

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, ****** #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns. Please refer to this correspondence for further details if possible under the Hinge Privacy Policy as well as compliance with applicable privacy laws.
  
  Regarding the standing of this account, we understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:  You are not complying with ** GDPR and ** DSA by providing generic reasoning for the ban and by not responding within reasonable time to my request. Please provide me with the email contacts of your ** legal department so my lawyer can get in touch. 

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction and concern regarding the ban of my Hinge account in early January of this year. I have been a committed user of ******************** on and off for over four years without any prior issues, and I strictly upheld all community standards and guidelines throughout my time on the platform.The decision to ban my account without warning or clear reasoning is both disappointing and disheartening. I expected transparency and accountability from a platform that claims to prioritize fairness and user safety. Or at least a fair chance at an appeal, it is also difficult to formulate a proper appeal when you have no clue what you are even being banned for.I strongly believe this ban was an error, a warning would have been helpful rather than waking up after years of loyalty to this app to a permanent ban message. I request that Hinge's support team investigate this matter more in depth or at least give a proper chance to appeal such a harsh and drastic decision, especially with no prior communication.

  Business Response

  Date: 05/05/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Edema, Loveth #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because: I am writing to once again respectfully request a review of my account deactivation. I believe I truly did not violate any of the Hinge community guidelines, and Im unsure what specifically led to this action. I understand that you can not disclose it because of user safety and the policy of the app. I have always aimed to use the platform in a respectful and genuine way, and I take the community standards seriously.
  If there was any misunderstanding or error, I would greatly appreciate the opportunity to clarify and correct it. I truly value the experience Hinge offers and would be grateful for a second chance to participate in the community.
  Thank you for your time and consideration. I look forward to your response.
  
  

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Edema, Loveth #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:   

  Dear Hinge Support Team,
  Thank you for taking the time to respond.  I understand that you are unable to disclose the specific reason for my ban. I want to let you know that I have  thoroughly reviewed Hinge's policies and community guidelines. Going forward, I will be sure to keep these in mindespecially now that I understand how strict and final the ban system can be. Again I truly do not believe I violated any of your policies and always engaged in a respectful and appropriate manner. I am asking for a reconsideration for my ban, it is hard to replicate the community and connections that can be found through this app and I loved being apart of this community. 
  
  I appreciate your time and consideration, hoping for a positive outcome. Thank you.
  
  

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding my recent experience with Hinge, a dating app owned by ***********. On May 3rd, my account was abruptly removed without any prior warning or explanation. Since then, I have attempted to contact Hinges support team multiple times to seek clarification, but I have received no clear response. For a paying user who has always adhered to the platforms community guidelines and terms of service, I find this action not only unjustified but also lacking in transparency. Moreover, I was not provided with any opportunity to appeal the decision, which raises serious concerns about fair treatment and user rights.I am requesting the following:A detailed explanation for why my account was removed on May 3rd. Reinstatement of my account if no specific violation can be substantiated. A review of Hinges account termination process to ensure it is fair, transparent, and allows for user recourse.I trust that the ******************** can assist in facilitating a resolution and ensuring that Hinge is held to appropriate standards of customer service and accountability. I am happy to provide any additional information needed to support my claim.Thank you for your time and consideration.

  Business Response

  Date: 05/04/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint A, Lerin #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Be advised that the combination of e-mail address and phone number provided are not linked to a Hinge account. We recommend reviewing the appeal request prior to submission as incorrect or incomplete appeal requests cannot be processed.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/04/2025

  I am rejecting this response because:   This ban has happened so many times as my account is being incorrectly flagged. My number is *********** and email is ************************* it is all linked to my account. I will not just accept a cookie cutter response.

   

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint A, Lerin #********
  
  Good Morning,
  
  Unfortunately, Hinge is only able to accept appeal requests through its appeal form: **************************************************************************************************
  
  Please note that appeal requests constitute a one-time reinstatement of the account, and do not exempt an account from future review. If an account is suspended again after being reinstated, a new appeal request must be submitted.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:   No action has been taken towards restoring my account 

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to request a review of a recent ban placed on my account. Ive been using Hinge since 2021 and have always strived to follow the apps guidelines and behave respectfully toward other users. I was recently banned without explanation, and I believe this may have been an error or the result of a false report.I had just matched with someone and we were planning to meet in person when I suddenly received a notification that my account was banned. It was disheartening, especially because this app has been one of the few reliable ways to form real connections. Not receiving any specific reason for the ban has made it even more frustrating.I did create a second account recently after my primary account had issues with the travel feature, so I didnt realize that it violated terms, but it was done only to continue using the app when the feature wouldnt work properly on my main accountnot to deceive or abuse the platform in any way.I respectfully ask that you reconsider the ban or at least provide some clarity about what happened. Im happy to answer any questions or provide any additional information you need. I truly value Hinge and this is the only way adults continue using it to build genuine connections.

  Business Response

  Date: 05/04/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, Ana  #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Be advised that the combination of e-mail address and phone number provided are not linked to a Hinge account. We recommend reviewing the appeal request prior to submission as incorrect or incomplete appeal requests cannot be processed.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I have reviewed the business response and accept this resolution as solved. I appreciate the efforts made and thank Hinge for taking the time to listen to my concerns.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Hinge regarding the wrongful ban of my account and the subsequent appeal process. I understand that the decision to reinstate an account is fully at ********************* discretion, and I fully acknowledge that I am not entitled to a presence on the platform. That said, I am deeply disappointed by the outcome and the handling of my case.I have been a dedicated and positive member of Hinges community, and throughout my time on the app, I have made it a priority to follow all guidelines and engage respectfully with others. I feel that I have always contributed in a positive way, and I would never intentionally violate the platform's rules.While I understand that appeals are a part of the process, I was disheartened to learn that my appeal was rejected without further explanation or dialogue. I truly believe that my case deserves more careful consideration, and I am reaching out to express my genuine hope that Hinge would be willing to reconsider the decision, even if only to provide me with a better understanding of what led to the ban.I do not want to seem entitled, and I fully respect Hinges authority in making these decisions. However, I do want to emphasize that being part of the Hinge community has been meaningful to me, and I am deeply grateful for any chance of reinstatement.Thank you for taking the time to consider my complaint. I appreciate your attention to this matter and would be grateful for any opportunity to rejoin the platform.

  Business Response

  Date: 05/04/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******** , Cameron  #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Please note that if the appeal request is denied, the account will not be eligible for reinstatement.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/04/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, On May 2nd, 2025, I received a notice from the Hinge app that states: "Your account has been removed. Your account was banned for violating our Terms of Service". I tried to appeal directly with Hinge and I got the following response on the same day: "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore, your account will remain banned. This decision is informed and final and subsequent appeals will not be considered". After carefully reviewing Hinge's Term of Service, I am still uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not allow me to defend myself or gain insights into any potential mistakes. I kindly request a reconsideration of my account removal, with the hope of being reinstated on the platform. I genuinely enjoyed using Hinge to connect with new people and form meaningful relationships so I decided to subscribe to their 3-month HingeX program in March for $99.99. This abrupt termination of my account baffled me. I would appreciate the opportunity to continue using Hinge as my favorite dating app to meet new people.Thank you for your time and consideration.

  Business Response

  Date: 05/03/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, **** #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/03/2025

  I am rejecting this response because: 

  Dear BBB and Hinge representative,

  Thank you for your response. From previous complaints on BBB, this is another automated, template response Hinge sends out for clients seeking answers. Hinge claims to care about privacy, but when my friend was wrongly terminated earlier this year his matches received an email from Hinge, including his name and profile, stating that he committed fraud. This is defamation and I suspect my matches will receive a similar email with an actual reason that Hinge chose to not disclose with me. If you claim to care so much about privacy, what about my privacy?

  I read and understood the risk of my account being terminated at any time, but how is it even ethical for Hinge to lure its customer in to pay for better algorithm then decides to hide behind Apples paywall after abruptly terminating its customers profiles and violating their trust. Many complaints I have read on BBB include a similar experience to mine that all get resolved eventually with a reinstatement of their account. I find it unjust and discriminatory if Hinge decides to ban me permanently for something that I (and they) barely knew if I had really done. 

  Im the type of customer that reads the fine prints of terms and service and always abides to their rules. All of my photos have remained the same since day 1 without explicit content and I attest to never have said or solicited anything malicious, fraudulent, or sexual. Its not until I decided to pay for HingeX that this ban emerged.

  I hope BBB can mediate this process and holds Hinge accountable for their actions. All I ask is that my account be reinstated because I solemnly swear there was no way I had violated a term of their service. I love Hinge and, as a busy professional, its been my main way of meeting new people and forming meaningful relationships. A permanent ban would put a huge toll on my mental health and exacerbates my social anxiety.

  Thank you for your attention to this matter. I look forward to a positive outcome.

  Regards,

   

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, **** #********
  
  Good Morning,
  
  Be assured that Hinge does not discriminate on the basis of any protected characteristics and applies its Terms of Use and Member Principles universally across all users. 
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account will remain banned.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:   

  Dear BBB and Hinge representative,

  Thank you for your response. The appeal decision email I received did not include any specifics as to what went wrong, but only stated that I violated the Terms of Service. 

  It would be greatly appreciated if Hinge could kindly reach out to me directly via phone or email for a brief conversation. This would let me gain clarity and potentially explain myself for any miscommunication. 

  I love Hinge and I would 100% continue to pay for the wonderful service you guys provide. Please give me a chance to learn from my mistakes and clear up any misunderstanding.

  Looking forward to your response. Thank you and please have a good day.

  Best,