Business Profile

Online Dating Services

Hinge, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

15,157 total complaints in the last 3 years.
7,495 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was using the app Hinge and got banned unexpectedly and no information was provided. I find it highly distressing that this business has retained my personal information and my photos. I am seeking for them to unban me. I was on the app to seek a genuine connection and find love as it is all done via dating apps now. I wish for help from the BBB to fix this issue for me. I am not comfortable with a business retaining my images and information whilst simultaneously not allowing me to use the service I provided the aforementioned data for.
Business Response
Date: 04/28/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Daad, Abdul #********

Good Afternoon,

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact a prior appeal decision or expedite the position of a pending request in Hinge's processing queue. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
After an account is closed for any reason data is retained and disposed of in accordance with the Hinge Privacy Policy.

**************************************
*******************************************************************************************************************

Sincerely,

Hinge

Customer Answer
Date: 04/28/2025
I am rejecting this response because: I am not as concerned with the ban which I reject in its totality as the replies were automated and the review process had no due dilligence. My rejection of this clearly templated reply that Hinge provided BBB is because of the fact that the company is retaining my images and personal data and I have no option to remove them from their platform.
If I was using the app I would have the option to remove my personal information at my discretion. I now, however, cannot have my personal information removed. This is highly distressing for me.
Business Response
Date: 04/29/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Daad, Abdul #********

Good Morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

The Hinge Terms of Use that all members agree to when joining the service explains "If your account is terminated by you or by Hinge for any reason, these Terms continue and remain enforceable between you and Hinge, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy."
Thank you for your understanding.
**************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/29/2025
I am rejecting this response because: the response is vague in nature and doesn't address when my personal data will be deleted.
I wish to know when my information will be removed from the site as it has been over 6 months and they are still retaining my images and information.
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned for allegedly breaking Hinges terms of use/community guidelines. I have been an active on and off member of the community for the last 8 or so years (with breaks, i.e. when in a relationship or seeing someone). During that time, Ive largely been a paid subscriber to Hinge+.Ive never posted any racy pictures and never interacted with anyone in a way that would cause any harm (emotionally, physically, mentally, financially etc.). Ive acted in a way thats in line with my character and would like to say Ive been additive to the great Hinge community. I would hope I have never made anyone uncomfortable with anything Ive said. Being insensitive is not in my character.Thats why I was very shocked to see that I was banned. Im not sure if this was an erroneous flag by Hinges automated bans system. All I ask is for a fair review of my profile, including full permission to review my chats. I am confident that an arbiter would agree that my actions in the app and the community have not been malicious or crossed lines.I completely understand the privacy of not revealing individual reports, but if the decision is to retain the ban, it would be helpful to understand what exactly triggered this. I am happy to take any steps to remediate and have my account reinstated.I trust that I will be offered a fair review. Thank you.
Business Response
Date: 04/28/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Bak, Sang #********

Good Afternoon,

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact a prior appeal decision or expedite the position of a pending request in Hinge's processing queue. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

**************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/28/2025
I am rejecting this response because: there has been no evidence of a legitimate human review. Even the response here on BBB are carbon copies and its clear they do not have an actual dedicated group clearing or reviewing appeals. There is a lack of substantial review and the company is going against its own policies. This feels like a money grab, as people like me who are active, prepaid subscribers are not being delivered what we paid for and are having our subscriptions cut short without any options for pro rata refunds. All I ask is that my account be reinstated, or provide steps beyond an incredibly vague appeals process when I am certain I have not breached your terms of use. Provide a human response and not something manufactured by ****.
Business Response
Date: 04/29/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Bak, Sang #********

Good Morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns. However, we can confirm that this appeal request was reviewed by a representative prior to the original appeal decision being provided, and that this ban was reviewed again after receiving this concern from the BBB.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
Regarding the interest in a refund, our records show this account's subscription purchase was made via *****. As explained in the Hinge Terms of Use, "if you subscribed through your Apple ID , refunds are handled by *****, not Hinge." You can request a refund from ***** through your Apple ID account on your phone or at ****************************."

Thank you for your understanding.

**************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/30/2025
I am rejecting this response because: Ive discovered that I am the target of revenge reporting from one particular individual. I request that my case is re-opened. I know this would be asking for an exception to your policy, but I was not panicked to see a ban and did not know this when I initially appealed. I am a person of good character, with flaws as is anyone, but the revenge report came from a person I just did not align with. As Im quite introverted, its difficult to date without a medium like Hinge. Doesnt everyone deserve a fair chance at love? I ask you to please reconsider opening the appeal. Thank you very much.
Initial Complaint
Date:04/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After creating an account on ********************, I was surprised and saddened to find that my account was banned just one day later, despite making every effort to interact politely and respectfully with others. Hinge was the first dating app where I genuinely felt that things were different offering quality matches, meaningful conversations, and authentic potential for real connections. In the brief time before the ban, I had several positive interactions and believed that the platform could truly help me find meaningful relationships.The ban was especially discouraging because I have not violated any terms of service or behaved inappropriately. I had sincerely hoped to continue using the platform to search for love in a respectful and positive way.I have reached out to Hinge requesting a manual review of the ban, expressing my willingness to clarify any misunderstandings or provide any necessary information. However, the lack of transparency and opportunity to appeal the decision has been deeply disappointing.I respectfully ask the BBB to assist in encouraging Hinge to conduct a fair review of my case and to reconsider reinstating my account. I appreciate your time and support in promoting fair and responsible business practices.
Business Response
Date: 04/29/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint J, T #********

Good morning,

Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at
**************************************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/29/2025
I am rejecting this response because I have tried that method with Hinge already but it still banned my account and refused my appeal without telling me the reason and without manually review my account. This, I need to continue to ask for Hinge to get my account back because Im 100% sure I didnt do anything wrong. I follow all the terms of use of Hinge. Kindly MANUALLY review my account info, messages, and unban my account. This account is important for me since Hinge has high quality match and enable me to have valuable connections that I look for!
Business Response
Date: 04/29/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint J, T #********

Good morning,

To correct any misunderstanding, all appeal requests are reviewed by a representative before a decision is provided. The appeal review, and the decision sent to members after completion of the review, are not automated processes.
Unfortunately, if the appeal request is denied the account will not be eligible for reinstatement unless the appeal request is updated by Hinge to reflect otherwise.
Thank you for your understanding.
**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/30/2025
I am rejecting this response because you have no valid reason to ban my account. I didnt violate any terms of use. Thus, please unban my account.
Initial Complaint
Date:04/28/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was using the Hinge app as usual replying to messages/matches. I reopened the app to a screen with a message saying I was banned. No reason was listed, I use the app normally daily and have an active subscription. Happened on 4/28/25 around 1am est.
Business Response
Date: 04/28/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ****, George #********

Good Morning,

Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/28/2025
I am rejecting this response because: The response from Hinge seems as if they don't care about the consumer. I've filed an appeal through the Hinge application and have yet to receive a response. Hinge states a terms of service (ToS) rule was broken, but cannot explain as to which rule was broken. Their responses are vague and have no substance.
Business Response
Date: 04/29/2025
Hinge, Inc.
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint ****, George #********

Good Morning,

Please note that members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/30/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Hinge account was banned/removed. I have NOT engaged in any inappropriate behavior, sexual harassment, or harassment in general including inside the app and outside the app. My photos are NOT inappropriate. I do NOT use any derogatory language either. I want my account to be unbanned / un-removed so I can use the app again. I am using the app to make meaningful connections and that is it
Business Response
Date: 04/27/2025
Hinge,Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *********, ****** #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************

Sincerely,

Hinge
Customer Answer
Date: 04/28/2025
I am rejecting this response because:
because I have not engaged in any inappropriate behavior such as sending explicit images, messages, or harassing inside nor outside the app. I am on the app to make personal and meaningful connections. This means asking personal questions while also making sure the person feels safe to answer them.
Business Response
Date: 04/29/2025
Hinge, Inc.
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint *********, ****** #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

**************************************
****************************************

Sincerely,

Hinge
Customer Answer
Date: 04/29/2025
I am rejecting this response because:
again I have done nothing wrong. I have seen on forums that a lot of other people have the same problem where they get banned from the app for someone sending in a complaint even though they did nothing wrong. Essentially shadow banned.
I have been nothing respectful inside and outside of the app. I have not used derogatory language and images. I am on the app to make genuine connections.
I have filed a complaint to the department of justice for discrimination.
Initial Complaint
Date:04/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hinge is a dating service app for people across the Nation. After doing my research I had decided to make an account with them. *****. My account was banned with zero explanation. I have emailed them several times with zero response and zero explanation from the company. I have for a reason and none was granted. I have strong suspicion, from my associates who use the app, that there may have been pictures fished from another one of my social accounts, and those pictures are used to create an account that I did not authorize. Authorize. I would like my band lifted, and I would like an explanation from the company.
Business Response
Date: 04/28/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, Zachary #********

Good afternoon,

Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at
**************************************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/28/2025
I am rejecting this response because: several appeals have already been made through the channels that they have provided. Zero responses and zero explanations have been provided to me regarding the ban or the appeal denial. I am either seeking 1.) one an explanation for the ban or 2.) an apology and lift of the band since no explanation was provided.
Business Response
Date: 04/29/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, Zachary #********

Good Morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

If the appeal request is denied the account will not be eligible for reinstatement unless the appeal decision is updated by Hinge to reflect otherwise.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/29/2025
I am rejecting this response because: this is a grossly unsatisfying answer. I as a user have done nothing wrong, to deserve this ban. Myself and many other users out there have been victim of image scraping and fishing and have been punished falsely for it.

I it's unauthorized using my information, or reinstatement of my actual banned account.
Initial Complaint
Date:04/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/26/2025 I got an email banning my account after I paid for a subscription. Theres no explanation as to why my account was banned I have followed all guidelines and I am appropriate with my conversations. I have spent a ton of money on this app and I submitted an appeal as I am interested in someone I met on the app and want my money back and access to my account.
Business Response
Date: 04/27/2025
Hinge,Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ******, ****** #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
Our records show this account's purchases were made via Apple. As explained in the Hinge Terms of Use, "if you subscribed through your Apple ID , refunds are handled by *****, not Hinge." You can request a refund from Apple through your Apple ID account on your phone or at ****************************.
**************************************
****************************************
Sincerely,
Hinge
Customer Answer
Date: 04/27/2025
I am rejecting this response because: I have followed all terms and agreement with all of the apps and there is not anything I did wrong and no proof. Every time I was catfished or met someone mean I literally blocked or unmatched with them and never said anything negative. I understand if someone is using the app to bully people then youd want to ban them but thats not me. I have been my authentic self and I am a nice person. Why is it just a ban based on assumption? Ive had hinge for as long as I can remember and Ive never had any issues.. Im a gay person of color looking for love outside of this small town and now its impossible because of hearsay? I truly dont understand at all. Please reconsider your stance on unbanning my account. Im not on the app for malicious reasons. Im a real person Im not a catfish
Business Response
Date: 04/28/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ******, ****** #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Unfortunately, if the appeal request is denied the account will not be eligible for reinstatement unless the appeal decision is updated by Hinge to reflect otherwise.
Thank you for your understanding.
**************************************
****************************************

Sincerely,
Hinge
Customer Answer
Date: 04/28/2025
I am rejecting this response because: There is no information listed on how to submit more information for my appeal. I have sent a few emails over the weekend for the appeal and have not heard back. Please reconsider the ban and review all emails that were sent as I do not believe the ban for justified.
Initial Complaint
Date:04/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a Hinge account and used it appropriately for four days before I was unexpectedly banned without warning or explanation. During the time I had access, I only matched with users, chatted respectfully, and made plans to meet. I never solicited money, made lewd comments, or engaged in any behavior that would violate the Terms of Service.I did encounter issues with Hinge's photo verification system, which repeatedly failed to verify me. I reached out to their support team, who reassured me that verification was optional and that I could continue using the app while updating my photos. I was in the process of selecting new photos when my account was banned.I am extremely disappointed in how this was handled. Hinge provided no justification for the ban, and no opportunity to appeal or clarify the situation. I feel that my account was banned unfairly and arbitrarily. I respectfully request that my account be reinstated so that I can continue using the service in good faith.
Business Response
Date: 04/27/2025
Hinge,Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *****, Andy #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************

Sincerely,

Hinge
Customer Answer
Date: 04/27/2025
I am rejecting this response because there was again, no reason to ban the account. I understand that I was not verified on the platform, but I was polite and followed Hinges rules. This is unacceptable.
Business Response
Date: 04/28/2025
Hinge, Inc.
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint *****, Andy #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.
**************************************
****************************************

Sincerely,

Hinge
Customer Answer
Date: 04/28/2025
Below is what is on your website of what is expected for Hinge members:
Be Open to Others
I have never berated anyone for their opinions, be it political or social, and I have always been open to talking to others.

Understand Consent is Critical
I have always asked for consent before asking someone on a date, and have responded properly if consent is not given by unmatching.

Respect Boundaries
I have always asked for my match's boundaries. I asked one match for their Instagram, and they agreed and gave it to me. If they didn't agree, they would have not given it to me, and I would have respected that, as I understand they don't want me to be that personal yet.

Be Honest
The photos that I put on my profile are of me in the past year, and all have been of me, or of me and a few friends. I am not sure if having friends on my photos caused the violation, and if so, I would promptly change my profile if it violated such terms. I have attached photos that were on my profile to this message, and I believe they do not violate the rules. Please advise if they do not.

Put in Effort
I filled out my full profile, and liked profiles that I was interested in, spending time to find my match, rather than treating Hinge as a joke like others do. My messages on the profile even stated that I was looking to "study together" or "watch kdramas" together. I was never looking for anything else, nor solicited as such.

Seek Meaningful Relationships
I joined hinge to find a meaningful relationship, in that I am looking for someone to spend my time with. My profile was designed and indicated as such.
As according to the terms and conditions, I do not have a criminal history and I have never disrespected others that I have been involved with. I don't have screenshots of my profile, but to the others who saw my profile and my response, including my friends, all found it to be either "cute" or respectful while being meaningful.
I am extremely disappointed that Hinge has refused to consider these actions, nor share if there was a report against me or not, definitively. A simple yes or no answer would suffice, with no personal information given. Even pointing out what was violated in the terms of use would be helpful in my response. To the several people I matched with, none have shared any concerns, and the people I am in contact with still have said that nothing was amiss with my behavior or my profile.
Further, a support representative stated that
"If our selfie verification software cannot verify your identity
using the photos you currently have on your profile, we strongly
recommend changing one of your photos. It is entirely okay if you do not
want to change your pictures, but your profile will not be selfie
verified."
I opted not to change photos since I have very few photos of myself I am willing to share, so I stayed unverified, which the support representative said was ok. Did this cause my ban? Please let me know as soon as possible.

I apologize if I have ever violated the terms and conditions, but please tell me instantly if there has been a violation and what rule was violated.
Initial Complaint
Date:04/26/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am filing this complaint regarding Hinge, which banned my account without justification around November 2024.Heres what happened: I matched with another user who initially appeared friendly. However, the interaction quickly turned hostile. The user fabricated an outlandish story about being a nudist who sleeps with friends, among other bizarre claims. She then aggressively questioned my intentions on the app. I responded respectfully and honestly, saying that while my initial interest was casual, I found her story unusual and continued the conversation out of curiosity.Immediately afterward, she began verbally abusing me. She insulted my appearance, falsely claimed to have shown my photo to 30 people for mockery, and even said her uncle, allegedly in the cybercrimes unit, had accessed my private search history (an absurd and threatening claim). She then stated she had reported me to the authorities none of which was based on any real misconduct on my part.Feeling harassed and unsafe, I reported her profile to Hinge through the app's reporting feature. Shockingly, shortly after, my own account was banned without any explanation or opportunity to appeal.This experience was deeply distressing and has severely impacted my mental well-being. Hinge was the only platform where I had genuine opportunities to meet people, and losing access without cause has felt deeply unfair.I am requesting the following:1. A full review of my case and reinstatement of my account 2. An explanation for the ban decision 3. Clearer protections for users against malicious reporting and harassment I believe I was the victim of predatory behavior and retaliatory reporting, and I urge Hinge to treat situations like mine with greater care and fairness.
Business Response
Date: 04/27/2025
Hinge,Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Neelakanteswara, Abhiman #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************

Sincerely,

Hinge
Customer Answer
Date: 04/27/2025
I am rejecting this response because:
Thank you for your prompt reply to my appeal. However, the statement that a manual review took place in approximately 30 seconds when Id appealed is inconsistent with any genuine human review process. Please provide:

- The date, time-stamp, and duration of the review.
- The specific Terms of Service section(s) and the factual basis on which you determined I violated them.

Per your publicly posted Terms of Use, Hinge may terminate [accounts] without warning only if it believes a user has violated these Terms, misused our Services, or behaved in a wayinappropriate or unlawful . I did not engage in any misconductas evidenced by my original report of harassment and retaliatory behaviour by another user.

Further, under the ************************ Act, consumers are protected against unfair or deceptive business practices. Your refusal to provide any meaningful explanation or evidence appears to be an unfair practice and deprives me of my right to due process in your appeals mechanism.

Please reinstate my account or, at a minimum, furnish the detailed information requested above. If I did do something inappropriate, I would like to know what it was. You can redact any user information.

Business Response
Date: 04/28/2025
Hinge, Inc.
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint Neelakanteswara, Abhiman #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

**************************************
****************************************

Sincerely,

Hinge
Customer Answer
Date: 04/28/2025
I am rejecting this response because:

This is just disappointing. They provided me with no information even during the appeal communication.
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a paying Hinge Premium member for several months when I was suddenly banned from the platform without warning or any explanation. No specific reason was provided, and I was not made aware of any violation of the terms and conditions. To my knowledge, I did not engage in any behavior that would warrant a ban. If I inadvertently violated a policy, I sincerely apologize.Two years later, I attempted to access my account again and found the ban still in place. I also discovered that the appeal option is no longer available due to the passage of time.I believe it is unfair and unethical for a company to terminate a paid membership without transparency, a clear explanation, or a chance to appeal, especially when the user is left without recourse. I understand that Hinge may withhold certain details to protect users who submit reports, but this approach lacks balance it does not account for the emotional distress caused by a permanent ban without due process.I respectfully request that Hinge review my case and either provide a clear reason for the ban or reinstate my account. I have reread the terms and conditions and am genuinely committed to following the platforms rules. I do plan to use Hinge with the sincere intention of finding a life partner.Thank you for your time and consideration.
Business Response
Date: 04/26/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, ****** #********

Good Morning,

To correct any potential misunderstanding, the option to submit an appeal request is no longer available because Hinge previously reviewed and denied this appeal request July 24, 2024.

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/26/2025
I am rejecting this response because:
I reject the notion that Hinge can ban paying customers without warning, explanation, or recourse at any time. The Terms of Service, which customers are required to accept without negotiation, create a severe power imbalance and are presented on a take-it-or-leave-it basis. This raises serious concerns about fairness, transparency, and legality.

The way Hinge applies its terms allows users to be banned without notice or knowledge of the alleged violation. This creates a troubling opportunity for users to be banned for potentially illegitimate or discriminatory reasons, such as religion, race, or other protected categories, without their awareness. Without transparency or due process, there is no safeguard against discriminatory or arbitrary enforcement.

Merely including a clause in a Terms of Service agreement does not automatically make it legally sound or enforceable. If extreme or unjust terms were included, they would rightly be challenged in court. Similarly, Hinges current policy creates an environment where discriminatory practices could occur without oversight, posing a significant societal risk.

I believe this situation reflects an overreach of corporate power over consumers and an unfair business practice that deserves further scrutiny.

Business Response
Date: 04/28/2025
Hinge, Inc.
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint *******, ****** #********

Good Morning,

Be assured that Hinge does not discriminate on the basis of any protected characteristics and applies its Terms of Use and Member Principles universally across all users.

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account will remain banned.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/28/2025
I am rejecting this response because: No guilty company would admit to discriminatory practices. There needs to be transparency to see if discrimination has taken place rather than allowing for bias to arise from within unmonitored and unexplained. Due to my concern around potential discriminatory practices which I have identified through other users experiences / testimonies and which can be difficult to officially detect given the non-transparent policies strictly enforced by Hinge, I will appeal with the *** and legal representation in a class action lawsuit.

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