Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Hinge Support,I am writing to inquire about the ban placed on my account. I was notified via email that my account was banned. I later got screenshots from matches via text explaining that it was for "fraudulent reasons," specifically related to allegedly soliciting money or stealing personal financial information. I find this accusation deeply concerning and defamatory, as I have never engaged in such activities.The email sent to my matches announcing this ban caused significant embarrassment, forcing me to explain a situation I do not understand. I have already attempted to address this through the app and by emailing Hinge support directly. Unfortunately, I have yet to receive a response or human review of my case.Therefore, I am writing to you in the hope of understanding the specific reasons for this ban and how it might be resolved. I am at a loss as to how I could be accused of fraudulent financial activities, particularly given that I hold federal security clearance, which would be immediately revoked if such allegations were true. I categorically deny engaging in any fraudulent behavior as claimed in the email disseminated to my matches. Furthermore, the email I personally received regarding the ban did not specify any reason for the action, which only compounds my distress.I respectfully request a thorough review of my account. Thank you for your time and consideration.

  Business Response

  Date: 02/19/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Justin #********
  
  Good morning,
  
  Appeal requests submitted through this channel cannot be processed. Hinge members must submit appeal requests to Hinge by following the instructions at

  **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from this service without explanation and they refuse to reinstate my account. I cannot even file an appeal through the application as it gives me an error message. This is after spending money on countless subscriptions to the service.

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Colin #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 02/17/2025

  I am rejecting this response because:   If I am being banned I should know for what reason. You have made no attempt to resolve the issue whatsoever. 

  Business Response

  Date: 02/18/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Colin #********
  
  Good afternoon,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   Im going to keep reaching out to you until a reasonable outcome is reached. 

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm Beemnet, I got banned on hinge Jan 2025, I opened the app and it said the message below. I paid for the premium subscription, $150 early Jan 2025. I tried to appeal but for weeks it gave me an error, and I emailed them and they kept saying to appeal on the app. I got the appeal decision through email before submitting an appeal (attached) , which shouldn't happen based on their terms and conditions. I am not sure of the conditions of my ban, I was left by myself to find a solution to the ban which ended up not being worth it due to the permanent ban before I could submit an appeal without an error. i did submit an appeal through the app after weeks of errors but I assume the decision was already made. I wish I could have had a fair appeal, and known what I was banned for to improve myself in the future, i want to not make the same mistake. I wish to kindly make a request to be reinstated on this platform, I am a paid member with 5 months left on the subscription, though I know just by being a paid member I am not above the rules, I enjoy the platform and wish to continue using hinge to find meaningful connections. Please help me join this app again, I would greatly appreciate the reconsideration. Thank you to whomever reads this. - Regards,Beemnet. Message from Hinge:I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform "Your account has been removed Your account was banned for violating our Terms of Service. Click here for more information regarding our policies and the terms you agreed to prior to using Hinge.If you believe this was an error, you may submit an appeal by no later than October 24, 2025. Otherwise your account will remain permanently banned.

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, Beemnet #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 02/25/2025

  I am rejecting this response because I believe in myself that I did not do anything wrong or break the terms and conditions. I enjoy the app and would love to be reinstated I hope I can be allowed back. Thank you.

  Business Response

  Date: 02/25/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, Beemnet #********
  
  Good afternoon,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:02/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hinge account was banned in the fall (I think in October) even though I never violated the terms of service. My roommate and best friend was stalked and battered by a hinge user who I know still uses the platform to this day. My roommate filed a criminal case against him which implicates me as a witness to some of his actions. I believe he reported my account as an act of retaliation. Im a 21 year old girl who has never gotten in any fights with a hinge date, used inappropriate language, nor participated in unwanted sexual contact. I know hundreds if not thousands of Hinge users have experienced something similar and its incredibly frustrating. The lack of due diligence is so unfair to users who are using the app as intended. I have even paid for the premium plan in the past. I would just like my account back pleaseee. Ive emailed them twice and havent gotten a response. The email associated with my account is ************************ and the phone number is ************. Thank you!

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  February 17, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, ****** #********

  Good Morning,
  
  Hinge has denied this appeal request November 11, 2024.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  If there is additional documentation pertaining to this appeal that was not included in the initial submission, that information may be sent to ***************************** for review. Reports regarding the conduct of another Hinge user may also be submitted to this same e-mail address so that the report can be reviewed and appropriate action can be taken.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   

  This situation has been handled so poorly. Hinge prompts you to add documentation but fails to mention what documentation I should be providing. I havent been told what specifically Ive been banned for so how am I supposed to combat the accusations? Every time I email they dont respond so thank you BBB for at least getting me a subpar response. Ive attached the criminal report against my roommates stalker who is a hinge use who needs to be banned irregardless of whether or not he was the person who reported me. I understand that the review system is not automated, but I still stand firm on my belief that there is a complete lack of thorough investigation because there is no way on earth anyone could have provided evidence that is not doctored proving I violated the terms of service (shockerbecause I never have!)

  Business Response

  Date: 02/18/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  February 18, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, ****** #********

  Good Morning,

  Unfortunately, we are unable to disclose additional details regarding an account ban beyond what is provided in the appeal communication due to privacy and security concerns. Additionally, Hinge is unable to disclose details of another user's account.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  If there is additional documentation beyond what has already been provided, please send this information directly to ****************************************************.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have been using Hinge for the last 2 years as a on and off paid member. Hinge has always provided top notch service and never had any complaints with the matching platform and I met some very amazing people through the app. My hinge was recently banned as well as my tinder at the exact same time which I thought was very strange. I have not violated any privacy issues based off my knowledge and was hoping to have my account reinstated. My life is very busy due to work and dating apps was my best way to stay social and meet quality people for dates. I respect hinges policies and take them very serious and made sure never to post a picture or say anything inappropriate to other fellow users. I always treated all individuals on the platform with the upmost respect. I want to continue being a paid user and wanted to see if someone can really look into it. Again I thought it was strange I was blocked on two of my platforms at the exact same time if someone can please help me I would be so grateful.

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  February 17, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ****** #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   My appeal was just denied without any type of justification if someone can please give me a valid explanation I would really appreciate it. Like I said before I love the platform and dont want to lose access for a lifetime without justification. I treat all individuals with the upmost respect and never say anything inappropriate. If you will please consider my appeal I would really appreciate it. Thanks again

  Business Response

  Date: 02/19/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  February 19, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ****** #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  If the appeal request is denied the account will not be eligible for reinstatement unless the appeal decision is updated by Hinge to reflect otherwise.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Hinge Team Im writing to notify the team that Ive been picked up by the automated ban system. Im unsure as to why besides the reason stated as violating the *** on my associated email.I appreciate that Hinge offers one of the best dating apps and further that it is not a given right for me to use the app. However, I am definitely a little confused on the reason behind it nevertheless and would like a chance to appeal.I engage with people on the app with full intent of respect and safety first. I would never act in a malicious or foul way, most of all have always ensured my dates (2 that Ive gone on since I signed up) had a safe way to get there and back home. Further I temporarily deleted my account and then re-made on same day as I wanted to be more conscious on the people I was matching with for better convos (which I suspect could be a potential trigger for ban?).Im not sure what else there is to consider here re potential *** breaches, but would love the opportunity to have a chance to make my case.I appreciate all the work the Hinge team has done to make this a great app. With full gratitude, I would like the chance to prove I have been using the app with the full intention of meeting sometimes, and within the ***.Regards

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ***, Byron #********
  
  Good afternoon,
  
  Appeal requests submitted through this channel cannot be processed. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 02/17/2025

  Hi Hinge Team,

  Thank you for the time taken for your response. The only reason Im writing an appeal here is because I am not allowed to submit any reply to my initial appeal, which was quite short in length and I had no idea what had happened.

  If you could assist pushing back my appeal so I can submit a real written appeal, perhaps that would help with the process. Im just requesting a fair assessment of my character, as I have very real intentions of making a genuine connection on the app.

  Thank you for your time taken to read my response and would really appreciate any assistance.

  Business Response

  Date: 02/18/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ***, Byron #********
  
  Good afternoon,
  
  Thank you for your response.

  If there is additional documentation or information relating to the appeal request that was not included with the original appeal submission, that information may be sent to **************************************************** for review.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 02/18/2025

  Hi Hinge Team

  Thank you for your response.

  I can assure you Ive gone through the proper channels to have this resolved. Unfortunately, I have not received a response from the email Ive sent (which was using the associated email on BBB). 
  

  If there are any further details or proof youd like from me, please let me know. Im genuinely looking to get back on the app :)

   

  Thank you so much for your time.

• Initial Complaint

  Date:02/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 16th, my account was banned without warning or explanation. I reviewed the platforms terms and conditions, and I am confident that I did not violate any of their policies. Despite reaching out to their customer support for clarification, I have not received any detailed reasoning for the ban, nor have I been given an opportunity to appeal.This ban has unfairly restricted my ability to use the service I previously accessed in good faith. Additionally, the platform does not allow me to create a new account, further limiting my access without justification. As a paying (or free) user, I find this lack of transparency and customer support unacceptable.I request that hinge either:1.Provide a clear explanation of the reason behind my ban, including any evidence of alleged violations.2.Reinstate my account if no valid justification for the ban exists.

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, Elisabeth #********
  
  Good afternoon,
  
  Appeal requests submitted through this channel cannot be processed. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hinge has falsely banned me from their application with no given reason. I have appealed and sent emails with a generic response back giving no indication to what the reason for my ban is. I have spent money not his app and a lack of communication from their end is insulting. I would like a reason for my appeal being denied or reinstate my account if this is a technical error from their end.

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE

  Re: BBB Complaint *****, Darshan #********
  
  Good afternoon,
  
  Please note that members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a trend online in which mentions how Hinge users are randomly getting banned from Hinge due to either revenge reporting or errors in the ** system set in place to review accounts. In my 5 years as a consistent and upstanding user of the app, I have treated everyone and anyone how I would want to be treated. Equally, kindly and with respect. There is absolutely no reason for me to be banned unless by technical error or revenge reporting as recently I have had to let down some matches that expressed their interest in me but I did not feel the same but wished them luck in their future endeavors. I would not like to have to go through higher channels as I could to escalate this complaint so please review this carefully and with precision. I love using Hinge to meet new people and to hopefully find a long term partner, so there is no logical reason I would sabotage myself as this app works quite well for me quite frankly. If I did violate any type of rules or outlines, I whole heartedly was oblivious but very strongly believe I had not nor have a reason to. However, to be banned without explanation is preposterous knowing that I did nothing wrong and live my life with high morals and values respecting everyone's views and decisions. This is quite literally the only dating app I enjoy using and I've been nothing but honest on it, never been inappropriate or remotely ask for monetary payment. *** also had multiple paid subscriptions on this service and would continue to. I'm just a regular kind guy who wants to find a long lasting partner. Apologies for the long appeal but this is how I feel on the situation as I know this decision was out of the ordinary and potentially flawed!

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ***, Casey #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A girl showed up to a date intoxicated, tried making out with multiple other people, disappeared for 2 hours and then demanded I let her stay at my place. When I refused she said she was going to report me to Hinge. A few days later I was banned from Hinge. The girl clearly filed a fraudulent report against me and Hinge is taking her word against mine and banning me which I think is unfair and unwarranted.

  Business Response

  Date: 02/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, Brian #********
  
  Good afternoon,
  
  Appeal requests submitted through this channel cannot be processed. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge