Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Hinge Support Team,I am writing to express my deep disappointment and distress over the unjust removal of my account. I have been a victim of targeted false reports, used as a weapon by people with personal vendettas against me, including individuals who have attempted to harm me in the past. Instead of being protected from this kind of abuse, I have been punished without even being given the chance to defend ********* be completely transparent, I am a survivor of sexual abuse and have had to endure the trauma that comes with it. Some of the people who have falsely reported me are the same individuals who have tried to harm me before. It is devastating that after everything I have gone through, I am now being victimized again this time by Hinge, a platform that claims to be safe and inclusive.Additionally, I have faced retaliation from people I rejected romantically, who have maliciously used your reporting system to silence me. It is shocking that Hinge allows this kind of abuse to happen so easily. Instead of investigating reports properly, your system allows people to ruin someones reputation with a single click, and the real victims, people like me, are the ones who suffer.What makes this even worse is that I believe my gender and appearance have played a role in this decision. I feel I have been judged unfairly, subjected to discrimination, and cast aside without consideration for the impact this would have on me. Imagine how it feels to survive sexual abuse, only to be falsely labeled and further punished when I did nothing wrong.I am demanding a full review of my case. I want to know exactly why I was banned, and I expect transparency from Hinge in addressing this injustice. The way I have been treated is unacceptable, and I hope Hinge takes accountability for the harm this has caused me. If your platform truly stands for fairness, integrity, and safety, then you will recognize this mistake and correct it.I cant live without online dating

  Business Response

  Date: 01/31/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint S, Abz #********

  Good afternoon, 
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact a prior appeal decision or expedite the position of a pending request in Hinge's processing queue. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  
  **************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  
  

  Customer Answer

  Date: 02/01/2025

  I am rejecting this response because:   
  

  I was terrorised and abused by numerous people on hinge calling me off unknown with disparaging things about me and my dead father and you obviously had no idea what I was going through the abuse  I was receiving. And for you to discriminate against me without those facts is disgusting

   

  thank you for clarifying my lifes not worth living you have no idea the mental health battles Ive overcome there was no transparency in your part

  Customer Answer

  Date: 02/01/2025

  I want to close case  because its disgusting that hinge has no transparency is discriminative organisation

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to file a formal complaint against Hinge, a dating app owned by Match, regarding an unjustified ban on my account. My account was recently removed for alleged violations of their Terms of Service, but I firmly believe this action was taken in error. I have always adhered to Hinges guidelines and policies. I have never engaged in any inappropriate, disrespectful, or malicious behavior on the platform. Despite my efforts to appeal the decision through their internal process, I have received no meaningful response or explanation from the company. This lack of transparency and customer support is unacceptable, especially considering the financial and emotional investment I have made in their services. I am requesting that Hinge conducts a thorough review of my case and justly reinstate the account. Thank you for your time and assistance.

  Business Response

  Date: 01/30/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 30, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, Austin  #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I tried to appeal my ban on hinge, and they denied it. I have never done anything wrong besides that my account was hacked by someone not on my phone without permission. I tried to cancel the login of them to have access to my account and they got into my hinge and spammed messages and likes to get myself banned. This is extremely frustrating for me to have my account banned because I paid for the App and have met amazing people through the app. I have not been banned on any app such as bumble or tinder and use the apps following the rules. I appealed to the app, and they quickly replied denying my request. However, they couldn't of reviewed my reply because they sent it back too fast. They have not informed me to as why my account was banned. I have spent ***** on the app per month and have been on the app for over a year. My account was hacked there for leading to actions against the rule to ban me. I would like my account reinstated because the actions that got my account banned was not me. I love using the app and your source more than other dating apps.Please help me reinstate my account as I am innocent and done nothing wrong.

  Customer Answer

  Date: 02/02/2025

  Hadnt been resolved and no communication from hinge after doing what was asked! 

  Business Response

  Date: 02/03/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ***, Lindsay #********
  
  Good morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact a prior appeal decision or expedite the position of a pending request in Hinge's processing queue. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  **************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 02/03/2025

  I am rejecting this response because:  it is the same appeal notice I received and was not sent by a person. When asked about the appeal process. They asked me to send in my driver license and I did this. Now I am waiting on reply. This goes against what they emailed me earlier.

  Business Response

  Date: 02/04/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ***, Lindsay #********
  
  Good morning,
  
  Unfortunately, if an appeal request is denied the account will not be eligible for reinstatement unless Hinge updates the appeal decision to reflect otherwise.

  Thank you for your understanding.
  
  **************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 02/04/2025

  I am rejecting this response because:  the hinge team said they were to get back to me and if I did as requested and sent my ID in they would review and reinstate my account. I have done this but they have not gotten back to me on this issue. 

  Customer Answer

  Date: 02/05/2025

   I think that hinge is really missing an opportunity here to go about their business a better way. I was banned on my account for no reason after successfully having this account a year. They told me to send in my government ID to make sure the name and pictures and age match the account which they do! Also, even if I did say something wrong which I really dont think I did I would like to learn from that mistake of be given a warning first so I know not to do it again. We are humans who often make mistakes and its not important to focus on the mistake for too long but to focus on how to become a better person from that mistake. I really feel that I am being wronged here and would really appreciate your help to get my account back. I have spent hundreds here. They asked for my government ID which I did and also attached here. They told me they would reinstate after matching my account to the *** and today they are giving me a whole new story that is inconsistent with what I been told earlier. Thank you for all that you do.
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was unexpectedly banned from hinge on Jan 29th, 2025 without any explanation. I appealed the decision and requested some sort of explanation to what I might have done wrong. Within literal 20 seconds of submitting the appeal I got the response: "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. I severely doubt that anyone has even looked at my appeal. I've used this platform before and never had any issues of such sort and engage in civil and kind conversations. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I enjoyed using Hinge to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time and consideration.

  Business Response

  Date: 01/30/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 30, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint Cheshelkoski, Dimitar  #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/30/2025

  I am rejecting this response because: I was not provided any reasonable explanation why I was banned. Zero. I seriously doubt that anyone has looked at my appeal and the whole process was automatic bot response. By claiming to protect privacy you are violating my rights to defend myself of any (most probaly false) accusations. At this point, due to lack of information I can even assume I was descriminted on. What kind of a platform and business are you running?    

  Business Response

  Date: 01/31/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 31, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint Cheshelkoski, Dimitar  #********

  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/31/2025

  That's ok, your decision is final. I'll share my experiance of your unfair treatment on ****** Play, other social media review platforms and my circle of friends. You can't ban me there. Have a great day.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was removed from the Hinge dating app and I truly believe it was done in error. I have always been very respectful and polite during all my Hinge encounters - both over text and dates in person. I truly believe I was removed in error and I was not given the opportunity to defend myself or learn more about what I did wrong. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I'm 31 years old, and am looking to establish a meaningful connection. I have really enjoyed using Hinge, and I would appreciate the opportunity to continue doing so. Thank you for your ************************

  Business Response

  Date: 01/30/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 30, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, ***** #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 03/14/2025

  Thanks for your help with my case. I know for a fact that I was removed for the wrong reasons. The only thing I can think of is there was one woman in ******* that I took out on a date that was extremely rude and disrespectful to me so I took her home from the date early. I was always nice to her and never stooped to her level. Considering that Hinge has not provided any justification for my ban and refuses to hear my side of the story, I would like to pursue legal action against. Is there a law firm or class action lawsuit you recommend? I will do whatever it takes to win this case because I know I have been wronged.

   

  Thanks,

  ***** ******

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had my Hinge account banned for allegedly violating the bullying, harassment, and harm policy. However, I genuinely do not recall doing anything that would violate these guidelines. I believe this may have been the result of a retaliatory report rather than any actual misconduct on my part. I would appreciate the opportunity to have my case reviewed in more detail.The appeal was reviewed supposedly by a person , which I find implausible considering it got rejected within a minute of submission. I was a recent subscriber and had paid 100$ for my subscription only to have it permanently banned within a week.

  Business Response

  Date: 01/31/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ********, Thomas #********
  
  Good afternoon,
  
  Appeal requests submitted through this channel cannot be processed. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because:   They did not respond, they simply sent a roboemail talking about their speak process, which is the reason due the complaint. They clearly dont care or even read complaints. 

  Business Response

  Date: 02/03/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ********, Thomas #********
  
  Good afternoon,
  
  As explained in our prior response, appeal requests can only be accepted through Hinge's appeal process **************************************************************************************************

  Unfortunately, if the appeal request is denied the account will remain ineligible for reinstatement unless the appeal decision is updated by Hinge to reflect otherwise.

  Please be advised that this account's subscription was purchased through *****. We do not have access to ****** external billing system and we are unable to assist with cancellation or refund requests in this case. We recommend contacting Apple directly at the following link: ***********************************.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 02/03/2025

  I am rejecting this response because:  they provided no actual response, except the automated form letter that they sent in the previous response. This company has clearly given up and has no interest in responding to complaints in any form.

• Initial Complaint

  Date:01/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business said I violated teens by harassing, bullying, or causing harm to people but I never did any of those things. I believe that they have banned me for reasons they cannot explain

  Business Response

  Date: 01/31/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 31, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint Siamu, Ausage #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hinge account was banned due to what I believe is a misunderstanding regarding my device ***** provide some context, the phone I used to create my Hinge account was previously used by someone else to make their own Hinge account. I later learned that their account was banned, and it appears that my account has now been flagged for "impersonation" due to the shared device ID.I want to assure you that I am not attempting to impersonate anyone, nor have I violated Hinges terms of service. This situation seems to stem from the fact that I unknowingly used a device linked to a previously banned account. Please resolve this and look into it. I have attached photo of both my passport and my college id, please take this into consideration, i do not mean any harm to anyone and I just want to continue to use your services.

  Business Response

  Date: 01/30/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 28, 2025 
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, ***** #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,Good afternoon. My name is ***** *****. I made an account on a dating app called Hinge and they banned my account for no reason. They dont tell you why or anything I believe this is a mistake. I appealed their decision and shortly afterwards they just sent a vague email saying that it may be frustrating to not know why they are rejecting my appeal and my account remaining banned. I strongly believe I didnt do anything wrong and just want my account back up. How do I go about this? Any help would be greatly appreciated.Thank you,***** *****

  Business Response

  Date: 01/29/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 29, 2025 
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ***** #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/29/2025

  I am rejecting this response because: it does not resolve the matter. They are simply telling me to go and appeal even though I have and when I did that they gave me no reason and just rejected my appeal. They arent even looking into the matter. Like I said Ive done nothing wrong and dont deserve this ban. I just want my hinge account to no longer be banned. 

  Business Response

  Date: 01/30/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  January 30, 2025 
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ***** #********
  
  Good Morning,
  
  Unfortunately if the appeal request is denied the account is not eligible for reinstatement unless the appeal decision is updated by Hinge to reflect otherwise.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning, I am filing a complaint do to the unjustified and unexpected ban of my account through the company Hinge, Inc. I have used this and multiple other dating apps for years without any issues. I have also been a paying customer of ********************** for almost a year now. The ban comes with no previous warning, and zero clarification on what caused the ban other than a vague terms of service area of which you violated. I am more than certain I have not violated these terms. It is frustrating to have one of your major resources for meeting people taken away over an accusation from someone else, without them even explaining to you what caused the ban. I have done so much research on this, and as anyone can see even from the complaints on your website that this company unfairly and unjustly bans account and denies appeals by the masses. There are thousands of people online stating they have been banned for no reason and that hinge simply wont respond to their appeals after instantly denying their first appeal. It really makes the consumer feel used and not cared for. I would upload proof to support my end, but I do not know what I violated as Hinge, Inc. does 0 to help you understand what caused the ban. I am hoping that this complaint can be looked into and my account for ********************, *** to be reinstated and unbanned.

  Business Response

  Date: 01/29/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 29, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint **********, ******* #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/30/2025

  I am rejecting this response because:   It is the same copy and paste response as before. For someone who previously had many great experiences on Hinge, it is embarrassing that such a large company bans so many people without warning or explanation of what was violated. It is well known by looking on this site that thousands of people have lost their accounts over someone spitefully reporting their account and/or doing nothing wrong at all. I have tried to email Hinge support and it is like talking to a wall and if you get a response it feels like an automated response with zero details. I am requesting Hinge to look into this further and reinstate my account. 

  Business Response

  Date: 01/30/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  January 30, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint **********, ******* #********

  Good Morning,
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because:   This is another automated response. They are saying they carefully reviewed it but my initial appeal was denied almost instantly. Its beyond frustrating that I cannot prove I didnt violate the terms provided. Instead its just an answering machine repeating emails back to me. I have made great connections on hinge and and hoping to get my account reinstated to continue using this app. Ive never had any issues before this.