Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was banned from hinge in September. I tried to access the app but I couldnt as the message said i was banned. I tried to appeal with hinge and I got this response, "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. I even tried to make a new one with my second phone number. I was told that would work but it was blocked as well. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform under my original account. I genuinely enjoyed using Hinge to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. I was always kind and never forced anything so, I cant believe anyone would report me for something. Also the appeal was done in less than 10 minutes saying no. That is not enough time nor was I fever a chance to explain whatever issue they are claiming. Thank you for your time and consideration.

  Business Response

  Date: 12/31/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ********, James #********
  
  Good morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 01/02/2025

  I am rejecting this response because:   This is the same response I got last time. I have thought about what could have caused this ban. The only two things came to mind. One is have a picture of me on a boat sea sick and I did have my middle finger up in it. It was meant to be a joke but I guess people could be offended by that or it could be considered crude. That being said if reinstated I will replace the picture. The only other thing was a scenario where I matched with a **** and we talked over the next couple of days and agreed to get drinks. During that time I matched with another **** and she asked about meeting up over the weekend. I had already made plans with the other **** and made up an excuse of going out of town and said lets do it another time. I did this because the second **** seemed nice and I felt like we might get along. I did not want to mess that up by saying I had another date. My goal here was not to be dishonest or hurtful. It turns out the two ****s are friends and discovered I was talking to them both. The one who I had a date with felt I was not being a good person for doing this. Again my intention was not to hurt anybody I just made an excuse to avoid offending anyone and risk losing a chance to meet a great person. I have used this app before and try to date intentionally in hopes of finding someone. I have never tried to abuse this app or hurt anyone for the purpose the app was intended for. I would just like some clarity on what rule you believe I violated. If it one of the things I mentioned above please consider the above information now having my side of the story. If you still uphold my ban knowing this information I will accept it. Hopefully you lift the ban. 

  Business Response

  Date: 01/02/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ********, James #********
  
  Good morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal response due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/03/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23rd, 2024 I spent $26.62 to get the HingeX benefits, and then a day later I get a notification from Hinge saying that my account has been removed. That my account was banned for violating their Terms of Service. I submitted an appeal, and it did not go through. Because I do believe there was an error, I think that I did not break any policies of Hinge, and if I did I would like to know which ones as to not make the same alleged mistake(s) on similar apps. The business Hinge has not tried solving the problem, they simply said my account has been removed and they may not refund me for the money I spent on the HingeX subscription which I do not agree with.

  Business Response

  Date: 12/30/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, Ciara #********
  
  Good afternoon,
  
  Please be advised that Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Hinge continues to improve its appeals process. If a response has not been received within 3 months of the initial appeal, please use the link on the page linked above to submit a ticket.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been using Hinge last year and purchased the subscription package, which was approximately $20, in November 2023. However, the day after purchasing, I received a notification that my account was banned. Despite appealing the ban, I received a response on nov 23, 2023 stating that my account would not be reinstated, even after replying I got zero ********** this day, I am unsure why my account was banned, and I would appreciate any clarity on this matter. Furthermore, I kindly request a review of my case, as I would like the opportunity to use your platform again.Thank you for your time and understanding. I look forward to your response.

  Business Response

  Date: 12/28/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, Cesar #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 12/30/2024

  I am rejecting this response because:   I am aware of the complaint but it did not come from a hinge user, it was a tinder user who I cancelled plans with but had also matched on hinge.... This is just going off 1 person saying yet they can't review the conversion directly that took place in hinge so they could see I was banned under false statements.

  Business Response

  Date: 12/30/2024

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, Cesar #********
  
  Good afternoon,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal response due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/01/2025

  I am rejecting this response

   

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address the indefinite removal of my account from the ********************. I noticed this action on December 26, 2024, with the reasoning provided as a violation of terms of service. This decision has left me perplexed, as I have always taken care to act in accordance with Hinges guidelines and community standards.Iv'e been using Hinge for 2 days without issue, engaging in respectful and positive *************** primary goal in using Hinge has been to ****** meaningful, platonic, and chaste connections, as I personally abide by principles of premarital chastity and hold myself to high ethical standards in both online and offline conduct. Having thoroughly reviewed Hinges Terms of Service and community guidelines, I assert that my behavior and interactions on the platform have consistently adhered to these policies. I have not engaged in the following prohibited behaviors:1.Harassment or Offense: I have never sent or implied any offensive or inappropriate messages.2.Fraud: My profile and interactions are genuine and honest.3.Malicious Conduct: I have not engaged in activities that would harm or degrade the platforms ************ light of the above, I respectfully request that the Hinge Trust and Safety team review my case thoroughly and provide specific information regarding the alleged violation. If any of my actions have inadvertently contravened Hinges policies, I am open to addressing and rectifying the issue. However, if this ban was imposed in error, I kindly request the reinstatement of my account.I have been a positive and respectful member of the Hinge community, and the account removal prevents me from continuing to ****** meaningful connections, which aligns with the mission of Hinge.I remain committed to adhering to Hinges values and policies.I hope this matter can be resolved promptly and amicably. Please confirm receipt of this complaint and let me know if further information is required.Thank you.

  Business Response

  Date: 01/02/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, Donghyun #********
  
  Good morning,
  
  Please be advised that Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Hinge continues to improve its appeals process. If a response has not been received within 3 months of the initial appeal, please use the link on the page linked above to submit a ticket.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/04/2025

  I am rejecting the unresolved complaint due to the lack of clarity, transparency, and responsiveness from Hinge regarding the indefinite removal of my account. My original complaint, submitted on 12/27/2024, was a formal and detailed request for clarification and reconsideration of the decision to ban my account under allegations of violating the platforms Terms of Service (TOS). However, the response to my complaint has been unsatisfactory for the following reasons:

  
  1.Lack of Specificity in Allegations
  Despite my request for specific information regarding the alleged violation, the response failed to provide details or evidence to justify the account removal. The generic reasoning of a violation of terms of service is insufficient without substantiating claims or specific examples of misconduct.

  
  2.Contradiction to My Documented Behavior
  My usage of Hinge was respectful, genuine, and in alignment with the platforms community guidelines. My complaint outlined the absence of harassment, fraud, or malicious conduct in my interactions. Without contradictory evidence provided by Hinge, the decision appears to lack justification.

  
  3.Failure to Address the Reinstatement Request
  My complaint clearly requested either a review of the decision or the reinstatement of my account if the ban was imposed in error. The lack of resolution or engagement in this matter suggests either oversight or an unwillingness to address legitimate concerns raised by a user.

  
  ************ Customer Support Engagement
  As a paying or invested user of the platform, I expect the ******************** Trust and Safety team to engage more thoroughly with complaints, ensuring they are resolved in good faith. The failure to do so undermines trust in the platforms commitment to its mission and fairness.
  
  
  Given the above points, I reject the unresolved status of this complaint. I once again urge Hinge to review the case, provide transparency regarding the decision-making process, and deliver a resolution that reflects the principles of fairness and accountability.

  Business Response

  Date: 01/07/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, Donghyun #********
  
  Good morning,
  

  As addressed in our previous response, Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  All appeal reviews receive human review prior to a decision being provided. To avoid any potential misunderstanding, appeal requests submitted through this channel cannot be processed.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I made a hinge account back in june and i was immediately blocked. I bought a used phone from a guy in the building and that could have been the reason but i am actually not sure. i appealed my case and i was unblocked saying that i should put a picture of my face , which i did in the first place. Now after a few months, i am banned again randomly with no reason given. I am familiar with all the terms and conditions and i have not violated any of them. In fact, i am wary of them and make sure i am not even on the fringe. I enjoy using hinge and i love meeting new people. Some of these people are now my close friends. I would like to be able to use the application but it seems like i have been banned in error. I would like Hinge team to review and unban me from the platform. I would greatly appreciate if it did not happen again. phone number: ************ email: *************************

  Business Response

  Date: 01/09/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******* Zain #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request and appeal requests from previous accounts. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact a prior appeal decision or expedite the position of a pending request in Hinge's processing queue. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 01/12/2025

  I am rejecting this response because:   No reason given and the business continues to make baseless allegations. 
  

  I would consider this an automated response as well !

   

  the business continues to ban people, not  just me, for no real reason. Internet is full of such references ! Discrimination by this app without any proof is just insane 

  Business Response

  Date: 01/14/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******* Zain #********
  
  Good afternoon,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns. However, we can confirm Hinge applies its Terms universally across all users.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/14/2025

  These are the same automated responses. 

  Customer Answer

  Date: 01/15/2025

  I am rejecting this response because:   These are the same automated responses.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hinge has banned my account for no good reason. I have been loyally using Hinge for years now with no problem but they banned my account for merely stating a preference on my profile. Since it is the only app I like and use to go on dates and meet people, the ban is interfering with my dating life. I have been on Hinge for years now and it is my absolute favorite dating app compared to the others because I meet more genuine people that are looking for the same things I do. My experience has been successful with Hinge and I have remained in good terms with every person I have met on the app. My profile had did not include ANY vulgarity or deragatory terms. With that being said, I whole heartedly believe my ban and the denial of my appeal was unjustified as I have not violated any terms.The only thing I did that Hinge didnt like was state my preference on my bio by saying Id prefer to go out with someone traditional who doesnt believe in the new non-binary/multiple genders culture. I did not bash or degrade anybody by saying that because I believe everyone is entitled to their own opinion and Im a firm believer in the saying to each their own. It was merely a preference and there was no ill intention behind. While it did not include any vulgarity, Hinge considered it as hate speech. That was not a hate speech. I was stating a preference in the type of person Im looking for to make sure we have the same values. Which is what Hinge is suppsed to be about. But it is ironic of the company to ban anyone that doesnt have the same opinion as them and state a preference.

  Business Response

  Date: 12/30/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Thet, Sharon #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got banned under the terms of me being under 18, even though I am clearly over 18 and there is no reason for hinge to believe otherwise. My account has been banned falsely and I would like to recover my account along with reasons for its ban.

  Business Response

  Date: 12/31/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Niharika #********
  
  Good afternoon,
  
  Please be advised that Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Hinge continues to improve its appeals process. If a response has not been received within 3 months of the initial appeal, please use the link on the page linked above to submit a ticket.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/02/2025

  I am rejecting this response because:   this is a copy-pasted response and doesn't follow-up with my complaint fully.

  Business Response

  Date: 01/02/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Niharika #********
  
  Good afternoon,
  

  To avoid any potential misunderstanding, appeal requests submitted through this channel cannot be processed.

  Appeal requests may be submitted by following the instructions at: **************************************************************************************************

  Thank you for your understanding.

  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/03/2025

  I am rejecting this response because: I did appeal my ban but was unable to submit my proof in the 48 hours time limit, and I am not provided with any other way to submit the documents. 48 hours is not a sufficient time limit as individuals may not check their emails that regularly.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a US resident, but living in ***** due to some personal issues.This is technically about an account ban for myself, imposed on me by Hinge ****** services despite multiple appeals.I'm uncertain about the specific reasons for my removal and which community guidelines I may have UNKNOWINGLY violated. It seems that the actions taken against my account did NOT provide an opportunity for me to defend myself or gain insights into any potential mistakes. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I genuinely enjoyed using Hinge to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time and consideration.

  Business Response

  Date: 12/27/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 27, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint kumar, ram #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  
  

  Customer Answer

  Date: 12/27/2024

  Hinge,

  Please let me know what policy has been violated, leading to this ban.

  I would urge you to reinstate this account and i will be a lil more careful going forward, even tho i am uncertain regarding the circumstances leading to the ban.

  Appreciate your help.

  Business Response

  Date: 12/30/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 30, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint kumar, ram #********
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal response due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 12/30/2024

  I am rejecting this response because:   

  I do not accept this reply, it's just propoganda and a time waste

   

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just signed up for this dating APP. I self verified and have been using it appropriately and respectfully. I'm dating with real intent and purpose to find a life partner and HINGE banned me randomly for no reason. I have not violated any guidelines.

  Business Response

  Date: 12/27/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 27, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint **********, ****** #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 12/27/2024

  I am rejecting this response because:   I was banned without given reason as to what policy I violated. I followed their appeals protocol and even submitted my driver's license and haven't heard a word back from Hinge. To be wrongly banned is absurd!

  Business Response

  Date: 12/30/2024

  Hinge, Inc.
  PO Box 25458
  ******, ********
  December 30, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint **********, ****** #********
  
  Good Morning,
  
  Unfortunately, if the appeal request is denied the account is ineligible for reinstatement unless the appeal decision is otherwise updated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed that hinge unfairly removed my account.What happened was I responded to a girl who liked a photo of me with the prompt My Simple Pleasures are...reading, live music, meaningful convos. She asked me what my favorite live music artist is. I matched with her and gave the response "*** *******". I believe I was banned because Hinge thought I was promoting a musician. I did absolutely nothing wrong except respond to a reasonable question. My account name is wenmyster Another reason i could have been banned was I talked to a girl who apparently was being fraudulent and banned that night. I was notified on hinge email that she was banned. The next morning, I was banned as well. I have never received an email regarding someone whom I was talking to getting banned. What are the chances? Hinge must have mistaken me as an additional culprit and banned me for associating with her. Either one of these scenerios demonstrates I've done nothing wrong and unfairly banned. I have been through hinge's appeal process even attaching my gov ** but they still can't see their mistake.I humbly request for you to reach out to hinge and show them their error. (pls see attachment for person I was talking to who was banned for fraud same day)Thank you

  Business Response

  Date: 12/27/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 27, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint ***, ***** #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge