Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint About Profile Suspension on Hinge and Request for Clarification Dear *** or Madam,I am reaching out to you because my profile on the platform Hinge ( ************* has been suspended without a specific violation being communicated to me or a prior warning being issued.I would like to emphasize that I have always conducted myself respectfully and cannot identify any violation of the platforms terms of use. Every user deserves transparency and fair treatment. Therefore, I expect a clear explanation of the reasons for the suspension and an opportunity to address any misunderstandings or adjust my behavior, if necessary.From a legal perspective, the suspension appears disproportionate. According to 242 BGB (principle of good faith) and 241(2) BGB (duty of care), contractual parties are required to act fairly. Additionally, Article 12 of the **** mandates transparency, particularly when decisions are made through automated processes. A permanent suspension without prior warning or justification contravenes these principles.The suspension has also had negative consequences for me and other platform users. Planned meetings had to be canceled, which may create the impression that my profile is fake. This not only ***** me personally but also erodes trust in the platform.I am eager to find a constructive resolution and avoid taking legal action. I hope for a fair clarification and kindly ask you to review my case individually. Please communicate the reasons for the suspension transparently and advise on how the situation can be resolved.Thank you for your time and understanding.Yours sincerely,*****

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint W, Elias  #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  
  

  Customer Answer

  Date: 12/10/2024

  Hinge requires me to verify myself with my ID before they can process my request. It is not my obligation to verify myself with Hinge using my ID

  Business Response

  Date: 12/10/2024

  Hinge, Inc.
  PO Box 25458
  ******, ********
  December 10, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint W, Elias  #********
  
  Good Morning,
  
  Be advised that Hinge may request that users submitting appeals complete ID verification as part of the appeal process to help protect the privacy and security of member data. If requested, this process must be completed before the appeal can be processed.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29 2024 I was sent an unsolicited message from the Upward dating app that said I was approved to move my profile to the Hinge dating app. My Hinge profile was then automatically created. I set up my profile authentically and the next morning when I tried to log on I received an automated message saying I was "banned for violating our policy prohibiting new accounts from users who were previously removed" and that the decision was based on "Detection with automated tools". The last time I had a Hinge account (prior to this), my phone was lost/stolen and many of my personal accounts (eg financial, social) were hacked into. I am not aware of what kind, if any, messages were sent from my accounts during this time and I have submitted multiple appeals and appeal update requests to Hinge and have never gotten a single response that was not boiler-plate automated. I have spent hard-earned money on premium services on multiple ***************** companies and have never been dignified with an explanation or even a human response. Shutting down accounts, creating bans, and disregarding the human aspect is disgraceful and inhumane; especially considering they do not refund your money. Seems like enough other people have very similar experiences and perhaps a class-action suit may be warranted. I have always been respectful and followed all TOS when using the app. If something happened when my personal property was stolen and accounts hacked, I should be able to know what it was that happened and be able to explain my position for why/how things may have occurred to a human being. This company shows a complete lack of concern and care for its paying customers and it seems to be aimed mostly at one particular gender, which is entirely discriminatory in nature and a civil rights violation.

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint ********, ****** #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  
  

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was recently removed from the app for nonexistent reasons, and appeal was denied. There was not a reason for my account to be deleted, nor did they provide one. Id like the mistake to be rectified and reinstated.

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, Aaron  #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 12/11/2024

  I am rejecting this response because:   It didnt provide a solution or explanation. My original account was removed without a valid reason. Id like it to be reinstated. 

  Business Response

  Date: 12/13/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 13, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, Aaron  #********

  Good Morning,
  
  Unfortunately, we are unable to disclose additional details due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 12/13/2024

  I am rejecting this response because:   Nothing was done. They used a copy and paste response to avoid answering or doing anything. 

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th my account was removed after having many new matches that week and I have yet to even message. I pay 3 month HingeX for their service so they just waited to charge me first probably. I didnt receive information on what term or service rule I broke and my appeal was responded to in minutes meaning it was automated. There are thousands of people with similar issues and this is starting to feel like they just do whatever they want with no consideration for peoples mental health.I have always been a HingeX user and have poured money into the app but this is not the way they should handle their premium customers Someone wrongfully reported my account for no reason whatsoever and that has led to my account being banned. I would really just love to continue using Hinge and have my profile reinstated. I am currently traveling and am dependent on Hinge to meet new people. Thank you. I really hope you understand

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint Yadav, Harsh #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because:   Hinge has denied to look into the case and has given its decision based on previous statements it already made. I am disappointed and do not accept this solution 

  Business Response

  Date: 12/09/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 9, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint Yadav, Harsh #********
  Good Morning,
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 12/6/24 I created a new Hinge Dating profile - I added photos and basic info only and left the profile incomplete until I found additional time. I declined all likes I received and commented on ONE persons photos on THEIR profile which did not violate any rules - I simply mentioned it made me chuckle. I woke up the today to an email saying at 6:15 am my account was removed/banned due to violating their rules. They give no explanation/reason why which makes it impossible to fight? I appealed saying I did nothing wrong - I didnt even have any matches/conversations going due to the profile being so new. I received an email finalizing the ban - which is a forever ban from their app. Seems extreme for a company that gives 0 explanation for their action. I read online someone can simply report you for revenge and you get banned. The company needs better customer service and they need to provide actual reasons for banning.

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, Jessica  #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  
  

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was banned on ******************** and there was no reasoning behind it. I have tried to appeal multiple times and no result. I have read online that the appeal process on hinge is almost %100 percent denial. I would like my account unbanned or at least actually looked at instead of instantly denied. There is no reason why my account should be banned I read all of the terms and I did not violate any of them .

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, **** #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because:   The termination of account is unjustified 

  Business Response

  Date: 12/09/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 9, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, **** #********

  Good Morning,
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking legal advice regarding an issue with Hinge. My account was banned on November 12 without explanation, despite my adherence to their terms of service. While I was refunded for money I spent on the app, the decision feels unjust and disheartening, especially since I wasnt given any warning or opportunity to ********* like to understand my rights and explore possible steps to get this unjust ban removed. Please let me know if you need additional details.Thank you.

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, Shemar #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  
  

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because: 

   Dear Hinge Support Team,
  
  
  Thank you for your response regarding my BBB complaint (#********). While I understand the standard appeal process outlined in your message, I am writing to express my frustration and disappointment with the lack of resolution and transparency regarding this matter.
  
  
  I have made several attempts to reach out for assistance, yet I have not received a satisfactory explanation for why my account was banned. This situation has caused me significant distress and sadness, as I relied on Hinges platform for genuine and meaningful connections.
  
  
  I respectfully request that my appeal be reviewed more thoroughly and that I be provided with specific details regarding the reason for my ban. The vague references to possible violations of your Terms of Use are insufficient to understand what led to this action. Transparency in this matter is critical, as it would help me resolve the issue and ensure I can avoid any unintentional violations in the future.
  
  
  Additionally, I firmly believe my account was banned in error. I kindly ask that you reconsider my appeal and reinstate my account. If there was a misunderstanding or false report leading to this decision, I am more than willing to provide any necessary clarification or documentation to resolve this matter.
  
  
  I appreciate your time and attention to this issue and kindly ask for a detailed response regarding the specific reason for my ban and the next steps. I trust that your team values fairness and will take the appropriate actions.
  
  
  Sincerely,
  Shemar *****
  

  
  

  Business Response

  Date: 12/09/2024

  Hinge, Inc.
  PO Box 25458
  ******, ********
  December 9, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, Shemar #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at ************************************************************************************************** as explained in our original response to this concern.

  If the appeal request is accepted, the account will be reinstated and Shemar may continue enjoying the Hinge service. If the appeal request is denied the account will unfortunately be ineligible for reinstatement.
  

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from Hinge for no reason. I have done nothing to violate the terms. I want to be reinstated and continue to use the app.

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint ********, Donald  #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
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  Sincerely,
  
  Hinge
  
  

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because:   They have never provided a reason why. 

  Business Response

  Date: 12/09/2024

  Hinge, Inc.
  PO Box 25458
  ******, ********
  December 9, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint ********, Donald  #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because:   They have not sent me any reason or response. 

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unfair account termination by Hinge. I believe I was a victim of revenge reporting following an interaction with another ******* provide context, I matched with a user whose name begins with N. We went on a date, during which she expressed a desire for me to spend the entire weekend with her. While the date was amicable, I politely declined her request and communicated my intention to leave after finishing my drink, which I did. The next day, my account was banned.I have not been informed of any specific Terms of Service I allegedly violated. I have reviewed my conduct and communications on the platform and am confident I adhered to all guidelines. If my messages are reviewed, it will confirm that no violations occurred. This ban seems to stem from a personal grievance rather than any actual breach of Hinges policies.I respectfully request a thorough review of this matter and a clear explanation for the account termination.

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 7, 2024
  VIA ONLINE RESPONSE
  Re: BBB Complaint Sharma, Abhay  #********

  Good Morning,
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ***************************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banned from Hinge: Email received at 4:15 am on December 7th I received an email saying my account was removed I followed their suggestions of reading their rules and I wasnt breaking any of them. Im 26 years old (over 18) Only had 1 account which I used to seek a meaningful relationship with I dont ask anything inappropriate nor are my pictures inappropriate Im extremely upset because this was the ONE dating app I liked and used. The other ones **** and dont let you set specific settings like wanting a Christian man etc I dont understand why I was banned for no reason but its very upsetting to find out this is common :( I loved using Hinge and have heard great success stories so I redownloaded it hoping maybe I could find love on the app after my friend found her long term bf. They didnt reply to my email appeals and that seems unfair since I followed all the rules and was banned for no reason WITHOUT an explanation

  Business Response

  Date: 12/08/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  December 8, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint Mclachlan , Reily  #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge