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Business Profile

Online Dating Services

Plenty of Fish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

This profile includes complaints for Plenty of Fish's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 144 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for their dating services and it continues to show me the same members I have rejected AND already liked and emailed, but my previous emails are not showing in emails sent. This is in violation of what I paid for and I would like a full refund.

      Business Response

      Date: 06/02/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      June 2, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID


      Good Morning,

      POF support has contacted **** directly to offer instructions for requesting a refund from Apple. We ask that **** reply directly to that e-mail for further support if any difficulties arise.


      Sincerely,


      POF

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for access to Plenty of Fish dating site on or about April 18th 2023. On April 26th I received an email stating my phone number attached to the account had been changed. I then followed their instructions to log into my account and change my password. When I did this, it said my username and password were invalid. I requested a link to change my password which never came to my email or spam. I then contacted them via service ticket (they have no phone number to call). They tell me they have no record of my account. Obviously the hacker changed all my information. I then tried the live chat feature only to be told they were having technical issues and I would have to reach out again later.

      Business Response

      Date: 05/02/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      May 2, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID


      Good Morning,

      Due to this concern relating to an account hijack, a POF representative will be contacting ******* directly via the e-mail address of record to ensure that this request is properly authenticated and to offer additional assistance with this issue. Please note that we recommend checking junk and spam folders to ensure that no e-mail communication is missed.

      Sincerely,

      POF 

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It appears that my account has been hacked. Its been 24 hours and I cant access any features. Im a paid member. **************** is only available via email and I have only been responded to by a ticked number. This is scary.

      Business Response

      Date: 05/01/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      May 1, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID


      Good Morning,

      Please note that POF previously reviewed this account and confirmed there was no indication that it had been accessed by unauthorized parties. However, we do see that that the account was subsequently self-deleted from the user side. Please understand that members will not be able to log into a deleted account. In order to continue using POF, ******** will need to create a new account. 


      Sincerely,


      POF

      Customer Answer

      Date: 05/01/2023

      They did free access to my account, in which I had no control to my settings. The only thing that I was able to do was hit take a break on my account. I find that strange. I will accept their response because I reported them to pay pal and attached for you proof of an immediate refund. This happened right after I opened my dispute. Pay pal stated they will not tolerate such behavior by a company and ignoring responses. Especially when paying. I do not wish to pursue anything further, but be aware of their lying and allowing fake profiles and predators. If you report a fake profile, your account will be limited and frozen. 

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 15 2023 i subscribed to this dating service and was charged *****. I have since reported sexual harassment claim on today's date and got the run around. I requested that my account be deleted and a refund of my ***** and asked that they have the abuser removed so that he wouldn't do the same again to other women.. They gave me a hard time about deleting my account and returning my *****. I had to report them to the *** to report their poor reaction to a claim of sexual harassment. Only when I told them this the change their tune and said it would get their immediate attention. No mention regarding closing my account..refund of my money or removing the abuser.

      Business Response

      Date: 04/25/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      April 25, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID


      Good Morning,

      Be assured that *** takes these concerns very seriously, and reports received from members are actioned accordingly after they have been reviewed by the *** team. Although we can confirm that *********'s report was received, reviewed, and actioned accordingly, we are unable to disclose additional specifics pertaining to another user's account.

      We can also confirm a courtesy refund for this purchase was provided on April 18, 2023. These funds may take 5- 10 business days to be received.

      Sincerely,

      *** 

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I chose the wrong subscription, so when I realized (2 mins later) I emailed and asked for a refund, they only offered me to buy another subscription. Total scam

      Business Response

      Date: 04/18/2023

      Match Group, LLC
      PO Box 25458
      ******, ** 75225
      April 18, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID


      Good Morning,

      We have received this concern from the BBB. Unfortunately, it does not contain sufficient information for us to offer assistance. In order to correctly direct this concern, we ask that it be updated with the name of the specific service the issue relates to.

      Sincerely,

      Match Group

      Business Response

      Date: 04/19/2023

      Please note that POF previously processed a refund for this member's purchase on 4/15/23. This information may be passed along to the member.

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to POF because, they advertised their upgraded member subscription as monthly I checked my account about ****** after and i realized more was deducted from my account instead of $11 was $79 The Platform is filled with scammers! I immediately emailed pof to request a refund, ****** (POF admin) replied stating, there is no refund, all sales are final. I just want my money back and this matter resolved.

      Business Response

      Date: 04/18/2023

      Plenty of FIsh
      PO Box 25458
      ******, ** 75225
      April 18, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID
      Good Morning,

      The requested refund appears to have been processed by POF on 4/12/23. Please note that these funds may take **** business days to be received.

      Sincerely,

      POF

    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a 6 month premium membership for plenty of fish online dating site. I had to cancel my profile to create a new profile to fix an error on my age. I have until September 2nd remaining on my prepaid premium membership. They won't allow me to use my membership now due to it being a new profile. It was created with the same email on my apple id. If they won't allow me to restore my premium membership they need to retro back my remaining months of prepaid membership.

      Business Response

      Date: 04/12/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      April 12, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID

      Good Morning,


      Unfortunately, POF is unable to transfer subscriptions between accounts, and therefore this purchase cannot be restored. Please be advised, ***** purchased their subscription through Apple, therefore, we are unable to assist with cancellation or refund requests in this case as POF does not have access to Apple's external billing system. Instead, ***************** contact Apple directly at the following link: ***********************************. POF has also reached out to ***** directly with instructions for requesting a refund from Apple.


      Sincerely,


      POF

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4 I tried to order a 3 month POF membership for $59.99, I paid for the membership through Paypal. When I got my confirmation email it showed a 12 month membership and I was billed for $119.99. I'm not sure if there was a billing error or if I accidentllley clicked on the wrong button when placing my order. Upon immediateley noticing the Billing error when I received my confirmation email, I contacted POF and explained the situation and they told me that they would not refund my money, The next day I reached out again and another customer support agent told me the same thing, that all sales are final and they do not issue refunds.

      Business Response

      Date: 04/06/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      April 4, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID


      Good Morning,

      As explained in the *** Terms of Use, "purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." Independent of this, *** strives to provide its members with a positive experience and has processed a one-time courtesy refund. Please note that these funds may take **** business days to be received. *** has also contacted **** directly with additional details of this refund. Please let us know if there are additional concerns in connection with this matter. 

      *************************

      Sincerely,

      ***

      Customer Answer

      Date: 04/06/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like this company to delete my account I've tried too but it keeps saying my passwords different. Frustrated it's not even the word that's comes to mind. SCAM

      Business Response

      Date: 04/04/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      April 4, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID


      Good Morning,

      Members may reset their password by following the instructions at *************************************************************************** and clicking on the link ********************************

      Once ***** has reset the password to their POF account, they may follow the instructions at ******************************************************************************* to delete the account. 

      Alternatively, ***************** contact POF support directly for assistance with deleting their account using the information at **************************************************************

      Sincerely,

      POF

      Customer Answer

      Date: 04/04/2023

      I am rejecting this response because:   I thought it was per month not all removed at once. This is a scam site they just take your money. 

      Business Response

      Date: 04/20/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      April 4, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID

      Good Morning,

      ***'s pricing and offerings page explains that the full purchase price of a subscription term will be charged at time of purchase. As explained in the *** Terms of Use, "purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." Therefore, we will be unable to offer a refund in this case.

       

      *************************


      Sincerely,


      ***

    • Initial Complaint

      Date:03/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent plenty of fish customer service people numerous emails without receiving help to fix the issues im having the issues im having is i can not purchase a 1 month subscription on plenty of fish app and can not on PayPal even when i do have sufficient funds to make purchase i still can not make purchase than when i contact plenty of fish customer service people they ignore my emails not trying to help fix my issues i want those plenty of fish customer service people that ignored my emails fired from their job for improper customer service my ********************** email is ************************ i can send you all the emails i sent plenty of fish customer service people that where ignored if you like me to? Send me a email if you like me to

      Business Response

      Date: 03/29/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      March 28, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID


      Good Morning,

      Our records show that the purchase attempts linked to this account were linked to a pre-paid card. Unfortunately, POF is unable to accept membership payments from pre-paid cards, though POF does accept Tokens and Live! credits. We recommend trying an alternative method of payment to complete this purchase.

      Sincerely,

      POF

      Customer Answer

      Date: 03/31/2023

      I tried to use a non pre paid card but still the transaction does not process contact the company tell them that they need to fix this problem or i am going to file a lawsuit against plenty of fish i have numerous likes on plenty of fish the reason i have filed this complaint and tell the company plenty of fish i want a free month subscription due to there poor customer service

      Customer Answer

      Date: 04/04/2023

      I am rejecting this response because:   I tried to use a non pre paid card but still the transaction does not process contact the company tell them that they need to fix this problem or i am going to file a lawsuit against plenty of fish i have numerous likes on plenty of fish the reason i have filed this complaint and tell the company plenty of fish i want a free month subscription due to there poor customer service

      Business Response

      Date: 04/05/2023

      Plenty of Fish
      PO Box 25458
      ******, ** 75225
      March 28, 2023
      VIA ONLINE RESPONSE
      Re: Complaint ID

      Good Morning,


      As explained in our previous response, POF does not accept pre-paid cards as a method of payment. Therefore, attempts to make a purchase on POF with a pre-paid card will be unsuccessful. To reiterate, we recommend using an alternate method of payment, as pre-paid cards cannot be accepted.



      Sincerely,

      POF

      Customer Answer

      Date: 04/05/2023

      I am rejecting this response because:   I have used a non pre paid but the subscription purchase still do not process there is problem with the plenty of fish app that needs to be fixed and due to the issues still not being fixed and having a bad experience with plenty of fish support im entitled to a free 1 month subscription so notify plenty of fish to apply that free 1 month subscription to my plenty of fish account

    Plenty of Fish is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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