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Business Profile

Online Dating Services

Plenty of Fish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

This profile includes complaints for Plenty of Fish's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 144 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 23, 2024, I purchased a 3-month membership for $59.99 with Plenty of Fish (dating site). On November 17, without warning or reason, my account was banned. I emailed them on two occasions, getting one response today which read, "After review of your account and the information you provided, we have determined you have violated our Terms of Use or Community Guidelines and your account should remain banned. Therefore, your appeal is denied...This matter is closed and not subject to further appeal. I reviewed the terms of use and community guidelines and am 100% positive that I did NOTHING to violate terms or guidelines. It is laughable that I would be accused of such things, since many of the patrons of "POF" are fake profiles and scammers. Basically, they stole my money for a membership through 12/23/24 - and removed my ability to delete my profile, my personal information, AND my payment information. I fully expect that they will further steal money from my payment card on their file, once we reach 12/24/24 - given that I cannot access my account to delete my personal information from it. I want either ALL of my money back, or I want the pro-rated amount refunded of $20.00.

      Business Response

      Date: 11/23/2024

      Plenty of Fish
      PO Box 25458
      ****************
      November 23, 2024   
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, Jennifer 22594043

      Good Morning,

      Users who are eligible to submit an appeal may do so by following the instructions at *****************************************************************************

      The POF Terms of Use explain "POF reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if POF believes that you have violated these Terms, misused our Services, or behaved in a way that POF regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services."

      Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

      If the appeal request is denied, the account will not be eligible for reinstatement and new accounts created will be subject to termination.

      Thank you for your understanding.

      **********************************
      **************************

      Sincerely,

      POF

      Customer Answer

      Date: 11/25/2024

      I am rejecting this response because they are lying.  I did NOTHING to violate their terms or rules.  They have never provided specifics as to what (they allege) I did which allegedly violated their terms/rules.  They provided no other reason than "just because you did."  Unacceptable.

      Business Response

      Date: 11/26/2024

      Plenty of Fish
      PO Box 25458
      ****************
      November 26, 2024   
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, Jennifer 22594043

      Good Morning,

      Unfortunately, if the appeal request is denied the account will not be eligible for reinstatement.

      Further details regarding this decision will be provided in the appeal response if possible under POF's Privacy Policy.

      Thank you for your understanding.

      **********************************
      **************************

      Sincerely,

      POF

      Customer Answer

      Date: 11/27/2024

      I am rejecting this response because it is their template response to when they prematurely terminate someone's account, and provide NO REASON WHY THEY BANNED THE USER.....but still keep the users money & all of their profile information.   

    • Initial Complaint

      Date:11/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See attachments.I want a refund, my profile is on pause and there is nothing but transvestites and ghost profiles. My profile is on pause and I'm not adding more photos.Please PERMANENTLY Delete my account. Also remove any and all my personal information you have in your system and on your server. Thank you for closing my account expeditiously.I want my money back right now!Within 30 minutes of payment my profile was banned. You have lost my business for good.

      Business Response

      Date: 11/17/2024

      Plenty of Fish
      PO Box 25458
      ****************
      November 17, 2024   
      VIA ONLINE RESPONSE
      Re: BBB Complaint ****, **** #********

      Good Morning,

      Users who believe their account may have been banned in error may submit an appeal request to POF by following the instructions at *****************************************************************************

      The POF Terms of Use explain that "POF reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if POF believes that you have violated these Terms, misused our Services, or behaved in a way that POF regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services." The Terms also state POF "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, Hinge, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

      If the appeal request is denied or the ban is not eligible for appeal, the account cannot be reinstated and new accounts created will be subject to termination.

      The POF Terms of Use that users agree to when joining the service explain "If your account is terminated by you or by POF for any reason, these Terms continue and remain enforceable between you and POF, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy."

      Thank you for your understanding.

      **************************

      **********************************

      Sincerely,

      POF

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a six Month renewal at the end of June, and I have been banned from the platform without reason. Unjustified and wont be given any explanation. Ive been either profiled, or discriminated against. They offered no refund. Ive asked them repeatedly what I was banned for, no answer. I dont see how they can take your money, and ban you Without just cause.

      Business Response

      Date: 11/06/2024

      Plenty of FIsh
      PO Box 25458
      ****************
      November 6, 2024   
      VIA ONLINE RESPONSE
      Re: BBB Complaint ******, **** #********

      Good Morning,

      POF has previously denied this appeal request. 

      The POF Terms of Use explain that POF "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, Hinge, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, Hinge, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

      Although we are unable to disclose further details pertaining to this decision beyond what was provided in the appeal response, we can confirm POF applies its Terms to all users universally.

      Unfortunately, this account is not eligible to be reinstated and will remain banned. New accounts created will be subject to termination.

      **************************

      **********************************

      Sincerely,

      POF

    • Initial Complaint

      Date:10/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I STARTED A POF PREMIUM PLAN WITH PLENTY OF FISH FOR A PERIOD OF 7 DAYS AT A COST OF ***** DOLLARS. THIS WAS ON 10/23/24. I WAS TOLD AUTOMATIC RENEWAL WOULD BE DONE IF I DID NOT REQUEST CANCELLATION OF PLAN. I DID FOLLOW INSTRUCTIONS THEY PROVIDED. I ALSO WROTE TO THEM TELLING THEM THAT I DID NOT WANT AUTOMATIC RENEWAL OF PLAN. THEY REASSURED ME THAT IT WOULD NOT BE RENEWED. ON 10/29/24 THEY BILLED MY CREDIT CARD AGAIN FOR ***** DOLLARS. THEY NO LONGER RESPOND. CAN YOU PLEASE STOP THEM FROM RENEWING THIS PLAN

      Customer Answer

      Date: 10/29/2024

      PLENTY OF FISH HAS CONTACTED ME DIRECTLY AND RESOLVED MY COMPLAINT TO MY SATISFACTION. THANK YOU FOR YOUR HELP 

      Business Response

      Date: 10/30/2024

      Plenty of Fish
      PO Box 25458
      ****************
      October 30, 2024   
      VIA ONLINE RESPONSE
      Re: BBB Complaint ******, **** #********

      Good Morning,

      We see that there is currently a support ticket open for this request. POF reviews and replies to support tickets in the order they are received, and users who have submitted a ticket will receive a direct response to that ticket after its contents have been reviewed by a representative.

      In the interim, members may cancel a subscription at any time by following the instructions at *************************************************************************************************


      Sincerely,

      POF

      Customer Answer

      Date: 10/30/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested a refund 4 times. I was charged ***** and *****. Need refund for ***** immediately. I upgraded from basic to premium membership

      Business Response

      Date: 09/10/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      September 10, 2024 
      VIA ONLINE RESPONSE
      Re: BBB Complaint *******, **** #********

      Good Morning,

      The POF Terms of Use explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods"

      Members may contact POF support at ************************************************************** to determine whether an exception may be possible.

      **************************

      Sincerely,

      POF

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a one week subscription. At the end of that week I deleted my account. The only option on POF to cancel your subscription is to complete the web form in their help pages. I did that and Im still being charged.Please ensure my subscription is canceled and refund me.

      Business Response

      Date: 09/10/2024

       

      Plenty of Fish
      PO Box 25458
      ****************
      September 10, 2024 
      VIA ONLINE RESPONSE
      Re: BBB Complaint ******-*****, ******** #********

      Good Morning,

      The *** Terms of Use explain "You will have the opportunity to purchase products and services from ***. If you purchase a subscription, it will automatically renew - and you will be charged - until you cancel.
      *** may offer products and services for purchase through iTunes, ****** Play, or other external services authorized by *** (each, an ******************* and any purchases made thereon, an ***************** Purchase"). *** may also offer products and services for purchase via credit card or other payment processors on the Website or inside the App ("Internal Purchases"). If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase, as further described below. If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire."

      Instructions for cancellation may be found at ************************************************************************************************* or by contacting *** support.

      Please be advised that the *** Terms also state "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." Refund requests may be submitted to *** support at ************************************************************** to determine whether an exception may be possible. 

      **************************

      Sincerely,

      ***

    • Initial Complaint

      Date:09/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a premium addition to my basic free plan via a credit with ******** the premium package is set to renew September 18, 2024.I do not want the premium to renew and have contacted them five separate times requesting the premium not renew but the response just gave case number and promised someone contact me in twelve hours. No further response received.. My my screen name is 1POLO for account *************** I am not able to enter my POF account to stop myself

      Business Response

      Date: 09/02/2024

      Plenty of Fish
      PO Box 25458
      ****************
      September 1, 2024  
      VIA ONLINE RESPONSE
      Re: BBB Complaint ******************** #********

      Good Morning,

      Users with payments through ****** may cancel their subscription by following the instructions at *************************************************************************************************** which will require access to the ****** account in question. This can be accomplished by logging in to ******.com even if the member has forgotten the password for their POF account.

      POF support may be contacted at ************************************************************** for other login and troubleshooting assistance such as password resets. Please be advised that requests are reviewed in the order that they are received.

      Sincerely,

      POF

    • Initial Complaint

      Date:08/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a premium service and my account was hacked. After providing every requested piece of information to verify my identity and account I was told I'd receive a refund. To date, I still have not and they quit responding to my emails. I have the whole email communication saved.

      Business Response

      Date: 09/16/2024

      Plenty of Fish

      PO Box 25458
      ****************
      September 16, 2024   
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, ******* #********

      Good Morning,

      The *** Terms of Use explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods."

      Users may determine whether an exception is possible by contacting *** at ******************************************

      Please note that users should make sure they are sending account inquiries from the e-mail address associated with the *** account in question.

      Sincerely,

      Match Group

    • Initial Complaint

      Date:08/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged for a service I never used or had knowledge of until I checked my bank statement. ****** refuses to look into why this happened or even a solution

      Business Response

      Date: 08/31/2024

      Plenty of Fish
      PO Box 25458
      ****************
      August 30, 2024  
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********************** #********

      Good Morning,

      We recommend reporting instances of potential credit card fraud to POF support at ******************************************

      In addition, we recommend contacting the payment method provider as soon as possible to report the payment method as compromised.

      Please note that POF is unable to provide assistance with charges made through external billing services such as Apple or ****** Play, as POF does not have access to these systems.

      Sincerely,

      POF

    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Plenty of Fish dating site FALSELY ADVERTISES that members, after paying a one year membership fee of $127.94 with tax - CAN CONTACT OTHER MEMBERS. I cannot do so. I must pay additional fees to contact other members. These fees were NOT MENTIONED in their advertisements. I contacted them 1 hour after I bought the one-year subscription. They REFUSED to refund me after several run-arounds with customer service. They should be MADE TO TELL THE ***** about their website and HIDDEN FEES that are incurred by members who THINK THEY Are buying a year subscription with ACCESS TO OTHER MEMBERS.

      Business Response

      Date: 08/16/2024

      Plenty of Fish
      PO Box 25458
      ****************
      August 15, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint *********, Guy  #********

      Good Morning,

      We are sorry to hear *** did not enjoy their experience with POF. We can confirm POF Premium members do have the ability to interact with other members. 

      Regarding the First Contact feature shown in one of the attached images, *** explains that Premium subscription will allow members to contact additional First Contact matches beyond what they are limited to in a free membership, and this feature is active on this account. Premium Members will not receive unlimited first contacts, as this is a feature only available to the Prestige membership as described here: **********************************************************************************************************

      The POF Terms of Use that members agree to when joining the service explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods, except if the laws applicable in your jurisdiction provide for refunds."

      Members may contact POF support at ****************************************** to determine whether an exception may be possible. 


      Sincerely,

      POF

      Customer Answer

      Date: 08/16/2024

      I am rejecting this response because:   the business does NOT admit that their description of membership is misleading and does NOT clearly state that there are ADDITIONAL FEES associated with the very function that is most important to users of dating sites  - CONTACTING OTHER MEMBERS IN A TIMELY MANNER. Nowhere does their product description state that a PREMIUM MEMBER can only contact 1 member per every *************************************************************** order to contact other members more frequently. I requested a refund LESS THAN AN HOUR AFTER I PURCHASED A YEARLY SUBSCRIPTION.  I was unable to use the site for its intended purpose so why shouldn't I be refunded in full? And why was I told by numerous customer service **** to provide payment method in order to be refunded? Is an hour too long a time to be refunded? I couldn't use the site so what's the issue with refunding me? 

      Business Response

      Date: 08/27/2024

      Plenty of Fish
      PO Box 25458
      ****************
      August 27, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint *********, Guy  #********

      Good Morning,

      As explained in our previous comment, POF does directly address that Premium subscriptions will allow members to contact additional First Contact matches beyond what they are limited to in a free membership. This subscription offerings do not state that unlimited first contacts are a feature available to any membership level other than Prestige, and POF does not represent otherwise.

      Sincerely,

      POF

      Customer Answer

      Date: 08/27/2024

      I am rejecting this response because:   Please see images. POF intentionally misleads members to upgrade without clearly stating the terms of the upgrade. NO ONE would pay $127.94 if they knew that they could ONLY contact 1 member every 24 hours AND NEED to buy MORE first contacts after that. Their terms are MISLEADING. Please refund me. Thank you

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