Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Tinder, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Tinder, LLC

      8750 N Central Expy Ste 1400 Dallas, TX 75231

    Business ProfileforTinder, LLC

    Online Dating Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4,102 complaints closed in last 3 years

    1,977 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8750 N Central Expy Ste 1400, Dallas, TX 75231
    BBB File Opened:
    6/5/2024
    Years in Business:
    26
    Business Started:
    9/11/1997
    Business Started Locally:
    5/14/1999
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Business Management
    • Ms. Laurie Braddock, Senior Director
    • Ms. Faye Iosotaluno, CEO
    Contact Information

    Principal

    • Ms. Faye Iosotaluno, CEO

    Customer Contact

    • Ms. Laurie Braddock, Senior Director
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a dating service

    Customer Complaints

    4,102 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/02/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Hi there,So at the start of the 2024 year, I had my account on Hinge deleted and banned. I went through the proper review process and was not given my account back. At the time, this was a hard thing to accept, as I know that I had not done anything wrong or worthy of a banned account. Nevertheless, there was nothing that I could do as the situation was out of my hands.For the next 6 months, I continued my life without the need for any online dating apps. This was until Sunday the 30/06/2024 where I decided to download Tinder. Once downloaded I set up my account using photos that I deemed acceptable and non-offensive. Some which have been used previously on other applications prior to my hinge ban, where I had no issues.After selecting my pictures, I decided to set up my prompts. I had set up prompts that I thought were acceptable. The only one where I took a risk on was titled "What is your favorite Spotify playlist" to which I replied, "City Slicker, Turned Cowboy. Now someone who was raised in the city and moved to live in a rural town within ********* this term is not an offensive one. However, 5 min later I received an email saying that my account had been banned. My account had been live for a total of 5 minutes and that was not enough time for me to make a match and message offensive information. Hence, I am confused as to why my account has been banned. My assumption is that it is in regards to the comment I made in one of their prompts. However, if this is the case then how is a joke relating to myself considered offensive? But regardless, banning someone because of a prompt would also seem like an cop-out to a lifetime ban, would it not?I understand that Hinge and Tinder are owned by the same company, but how does that mean you get banned on both accounts because you get banned from one of their services. That seems like a very monopolistic move if I am not wrong. Just really annoyed about this process, as I feel like they have not been fair??
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Malik H

    1 star

    07/17/2024

    I am writing to file a formal complaint against Tinder regarding the unjust suspension of my account and the inadequate response to my attempts to resolve it. I was abruptly banned without any prior warning or explanation. This action has severely impacted me.The circumstances leading to the suspension are particularly concerning due to the presence of multiple fake accounts impersonating me, which Tinder allowed to remain active while simultaneously banning my genuine account. Despite my repeated efforts to contact Tinder through their support channels, I received only automated responses that failed to address the specific details of my situation.Furthermore, I have observed a significant influx of fake profiles and instances of catfishing on Tinder, which not only violates the platform's terms of service but also contributes to an unsafe environment for genuine users seeking meaningful connections.Here are the key points of my dispute:1. Unjust Account Suspension: My account was suspended without warning, despite being the legitimate user. Meanwhile, multiple fake accounts impersonating me were allowed to remain active.2. Lack of Communication: Tinder failed to provide any meaningful communication or explanation regarding the suspension. Automated responses were the only form of contact, which did not address my specific concerns.3. Presence of Fake Profiles and Catfishing: The platform has seen an increase in fake profiles and instances of catfishing, which undermines user trust and safety. Including fake profiles of myself.

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.