Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Tinder regarding an unjustified ban from their services. My issues began when I noticed my new account was shadowbanned with no explanation, preventing me from using the app normally. After contacting customer support, the problem persisted. In an attempt to resolve the issue, I created a new account, but the same issue occurred, and my account was again restricted. I have never violated the app's rules or guidelines. I respectfully request that the ban be lifted and that I be allowed to create a new account without further issues. Thank you for your attention to this matter.

  Business Response

  Date: 05/03/2025

  
  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint  Legacy, Legacy #********
  
  Good Morning,
  
  Please be advised that Tinder has previously denied this appeal request. Tinder users who are eligible to submit an appeal may do so by following the instructions for Tinder's ************** ******************************************************************************************************************************
  
  The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  This account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder
  
  

  Customer Answer

  Date: 05/03/2025

  I am rejecting this response because: I have not violated any of the rules and regulations set by the company. 
  

  Why was my account always getting shadowbanned and no one helping. The only solution I know was to start a new account and thats the only reasons, nothing violent or going after someone on the platform.

  We need to come up with a better solution because this is not fair. I dont think anything is even being checked out. Please go through this again and help. 
  

  I must respectfully disagree with the decision to ban my account. I believe this may be a system error, as I have not violated any of Tinders Terms of Use. I have always adhered to the platforms guidelines and acted appropriately.
  I would appreciate it if you could review my case again, as I am confident that no wrongdoing has occurred on my end. If there is any specific information you need from me to help resolve this, I would be more than happy to provide it.

  Business Response

  Date: 05/05/2025

  Tinder, LLC
  PO Box 25458
  ******, ********
  VIA ONLINE RESPONSE
  Re: BBB Complaint  Legacy, Legacy #********
  
  Good Morning,
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:   

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been banned from tinder without messaging a single person. No idea why. No explanation or warning. Very frustrating.

  Business Response

  Date: 04/27/2025

  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ****** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  ***********

  Customer Answer

  Date: 04/27/2025

  I am rejecting this response because: I dont believe I violated any of the terms of use. I was banned from Tinder for no reason to my knowledge, then when I attempted to create a hinge account, it was immediately banned as well. I also didnt realize it was all the same company. But again, I dont know what term or policy I violated. I basically have the same profile set up on another app and have been using it without issue. Im truly at a loss. 

  Business Response

  Date: 04/28/2025

  Tinder, LLC
  PO Box 25458
  ******, ********
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ****** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 04/28/2025

  I am rejecting this response because: there was no reasoning provided in the initial appeal, so Im not sure what security or privacy concerns are there. I am a US military service member, so I appreciate privacy and security. However, I didnt do anything outside of normal use. To my knowledge, I hadnt even matched with anyone on either service. Please, reconsider. 

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was communicated by Hinge that my ban originated from another app under ************ and the only other app I downloaded under the company was Tinder. I only had Tinder for a very short time before deleting the app, so I am not sure why I would be banned from using *********** apps. I don't believe I even messaged anyone on the apps; I was of age, civil, and did not cause any harm to anyone. I would like to be a customer of *********** again, and I hope we can reach an amicable agreement.

  Business Response

  Date: 04/25/2025

  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, Alvin  #********
  
  Good Morning,
  
  Please be advised that Tinder is unable to accept appeal requests through this channel. Tinder users who are eligible to submit an appeal may do so by following the instructions for Tinder's ************** ******************************************************************************************************************************
  
  The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After undergoing a social gender transition, I temporarily paused my Tinder Account. I unpaused it after a time and changed my gender markers, but after this point, the app no longer functions for me. I am not visible in my local area, and likes that I submit do not go through. I would like a resolution to this, as the app does not say that I have been banned in any way, yet it prevents me from using it as if I was.

  Business Response

  Date: 04/25/2025

  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, **** #********
  
  Good Morning,
  
  Tinder accounts may periodically be presented with a series of verification challenges that must be completed prior to using other features of Tinder. These challenges help Tinder maintain the integrity and security of the service.
  
  In some instances such as this one, the results of verification challenges may require review from Tinder, in which case these requests will be reviewed in the order they are received.
  
  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

  Customer Answer

  Date: 04/25/2025

  I have reviewed the business response and accept this resolution. The account appears to function now

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Tinder (*****************)Complaint Type: Customer Service/Account Suspension Desired Outcome: Account reinstatement or refund, clarification and transparency regarding the ban, and improvement in appeal process Complaint Description:I am submitting this complaint due to Tinders repeated failure to properly address a false ban placed on my account. I have appealed the ban multiple times, yet the situation remains unresolved, and I have not been provided a clear reason or any specific evidence supporting the allegations against my ****************************** claims the ban is due to commercial *** and compensated relationships, which is entirely false. I have never used the app for such purposes. Despite my efforts to resolve the issue through the designated appeals process, Tinder continues to direct me to an appeal center that does not provide status updates or transparency. As a paying subscriber, I find it unacceptable that my access to a service I have paid for has been revoked without any proof, and without any real path to ************* an email I sent to Tinder on April 8, 2025, I explained that I had already submitted appeals and that their response lacked substance or clarity. I emphasized that simply overturning the ban (if it happens) would not fix the underlying issue of repeated false reports and poor handling of appeals. Despite this, I received no satisfactory resolution or follow-up addressing my concerns.This experience has not only been frustrating and disappointing but has also resulted in the loss of paid service access and personal distress due to the false nature of the accusations. I am seeking either a full refund for the time I was unable to access the paid subscription, a full review of my account status by a human representative, and improvements to Tinders handling of appeals for paying customers.

  Business Response

  Date: 04/25/2025

  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, ******* #********
  
  Good Morning,
  
  Please be advised that Tinder is unable to accept appeal requests through this channel. Tinder users who are eligible to submit an appeal may do so by following the instructions for Tinder's ************** ******************************************************************************************************************************
  
  The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im here complaining about tinder which banned my account associated with my phone number for no reason at all and even though I tried to talk to the help service they just told me there was nothing I could do about ***** account is european, and tinder is not going with the portuguese law of having an complain book or actually being helpful in ********** account was shut down and I tried everything to get it back. I never once was disrespectful or arassed anyone since that is totally against my values as a person and as an app user.I want my account back or at least that I can have a new account and ********************** needs to do something about my account.

  Business Response

  Date: 04/23/2025

  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ***** #********
  
  Good Morning,
  
  Please be advised that Tinder is unable to accept appeal requests through this channel. Tinder users who are eligible to submit an appeal may do so by following the instructions for Tinder's ************** ******************************************************************************************************************************
  
  The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination.

  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding the recent deletion of my account. I have been a paying subscriber and have always adhered to the platform's terms and conditions. I was surprised and disappointed to find that my account was removed without any prior notice or explanation.I would appreciate it if you could provide more information on the reason for this action. If there was any misunderstanding or violation of the platforms guidelines, I would like the opportunity to address and resolve it. As a paying user, I believe I am entitled to a clear explanation and fair treatment.I kindly request that my account be reinstated as soon as possible. I am more than willing to cooperate fully with any required steps to ensure my account is compliant with Tinder's policies.Thank you for your attention to this matter. I look forward to your prompt response and resolution.

  Business Response

  Date: 04/23/2025

  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, David  #********
  
  Good Morning,
  
  Please be advised that Tinder is unable to accept appeal requests through this channel. Tinder users who are eligible to submit an appeal may do so by following the instructions for Tinder's ************** ******************************************************************************************************************************
  
  The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

  Customer Answer

  Date: 04/23/2025

  Dear Tinder Support,
  I am writing to formally request a review and reinstatement of my Tinder account associated with the phone number ************.
  My account was recently banned without warning or explanation, and I have not received any information that justifies this action. I believe this to be a mistake, as I have not engaged in any behavior that would violate Tinders Community Guidelines or Terms of Use.
  To make matters more difficult, the link provided in the notification email leads to the appeal center, which I am unable to access due to the ban itself. Furthermore, attempts to appeal through your support channels have gone unanswered or have led to automated responses with no resolution. This has left me with no viable way to communicate directly or appeal my case properly.
  I respectfully ask that you review this matter and provide either a clear explanation for the ban or reinstate my account. At the very least, I would appreciate being granted access to the appeal center so that I may formally submit an appeal.
  Thank you for your attention to this matter. I look forward to your prompt response.
  

  - ***** ****

  Business Response

  Date: 04/23/2025

  Tinder, LLC
  PO Box 25458
  ******, ********
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, David  #********
  
  Good Morning,
  
  If the option to submit an appeal through the ************* is not available, this because the banned account's ban is not eligible for appeal, in which case the account will remain banned.

  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

  Customer Answer

  Date: 04/24/2025

  I am writing to formally request the complete erasure of all personal data you hold about me, in accordance with my rights under Article 17 of the ************ Protection Regulation (GDPR). I am a citizen of the ************** and am therefore protected under this legislation.
  I was previously banned from your platform, and despite my appeal, which was denied incorrectly, I maintain that I did not violate any of your policies. Regardless, I now wish to exercise my full right to be forgotten.
  Specifically, I request that you delete:
  All account-related information (including login credentials, profile data, photos, messages, and behavioral data)
  Any metadata, behavioral analysis, and algorithmic profiling associated with my account
  Any internal records relating to the suspension or banning of my account
  Any backup or archival copies containing my personal data
  As per GDPR, this request is to be actioned without undue delay, and no later than 30 days from the date of this communication. Additionally, please confirm in writing once all data associated with my account has been permanently deleted and that there is no longer any record of my account in your systems.
  If you require any further information to locate my data, I am happy to provide that securely. Otherwise, failure to comply with this request will result in a formal complaint to the appropriate ************************* in my country.
  Thank you for your attention to this matter. I expect your confirmation of data deletion within the legally mandated timeframe.
  Sincerely,

  ***** ****

  ************

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of the Complaint:Failure to honor data deletion request under privacy rightsDescription of the Complaint:I am submitting this complaint because Tinder has failed to comply with my request to permanently delete my personal data from their platform, which is a right granted to me under privacy regulations such as the **** (for ** residents) and the **** (for California residents).I contacted Tinder through in app support to request a full deletion of my personal information, including but not limited to my profile, chat history, activity data, and any data shared with third parties. I received no response/an automated response and my account data still appears to exist, despite my clear request for full deletion.I have made multiple attempts to resolve this directly with Tinder, but have not received a satisfactory resolution. I believe this is a serious violation of user privacy rights and data protection laws.Resolution Sought:I would like Tinder to immediately and permanently delete all of my personal data from their servers and any third-party partners they may have shared it with. I also request a written confirmation that this has been done. Additionally, I would appreciate a transparent explanation as to why my initial requests were not handled properly.

  Business Response

  Date: 04/23/2025

  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, **'**** #********
  
  Good Morning,
  

  Tinder users with accounts in good standing may delete their account by following the instructions at **********************************************************************************************************************
  
  However, please be advised that our records show this Tinder account is banned. ********************** users who are eligible to submit an appeal may do so by following the instructions for Tinder's ************** ******************************************************************************************************************************
  
  The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination.

  The Tinder Terms of Use that all members agree to when joining the service explains "If your account is terminated by you or by Tinder for any reason, these Terms continue and remain enforceable between you and Tinder, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy."
  
  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been banned for month for no reason at all.

  Business Response

  Date: 04/23/2025

  
  Tinder, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, Aitana #********
  
  Good Morning,
  
  Please be advised that Tinder is unable to accept appeal requests through this channel. Tinder users who are eligible to submit an appeal may do so by following the instructions for Tinder's ************** ******************************************************************************************************************************
  
  The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  **********************************************************
  ***********************************************************
  
  Sincerely,
  
  Tinder

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tinder banned without specific reason after purchasing premium service

  Business Response

  Date: 04/22/2025

  Tinder, LLC
  PO Box 25458
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  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, Radomil  #********
  
  Good Morning,
  
  Please be advised that Tinder is unable to accept appeal requests through this channel. Tinder users who are eligible to submit an appeal may do so by following the instructions for Tinder's ************** ******************************************************************************************************************************
  
  In the interest of clarifying any potential points of misunderstanding, this Tinder account is not banned, and therefore will not have the option to submit an appeal through the Appeal Center.

  Thank you for your understanding.
  
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  Sincerely,
  
  Tinder