Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a program that was going to teach me how to sell products developed overseas in Amazon. They told me I would need $12 thousand dollars and that was including the development and successful lounge of the product. So I put the money in an account and set up auto pay. They quickly absorbed all the money in the account and i could never get with the couch after an illness. I tried to get a refund but they told me that I had access for life so I figured I could do the program at a later day but not they closed down and I cannot get in touch with anyone. I would like to know if there is a way I can recoup any of my money.

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about PLM, Private Label Mastery LLC through ***************************. I was in the middle of the program and was notified they filed bankruptcy and am not able to finish what was supposed to be lifetime access to the coaches and videos. I havent finished paying my loan for this program and now I feel that I shouldnt because Im not getting what I was paying for. Im fine with what Ive already paid but dont feel I should have to pay the rest and cant get in touch with this company for any information. Any help would be great, thanks!

  Customer Answer

  Date: 02/20/2024

  I signed up for Private Label Mastery with the promise of lifetime support and access to the course content and coaching. Private Label Mastery has now taken down all content and is no longer providing any coaching or support. They are not answering emails or phone calls. I have an over $8,400 balance with them which needs to be taken away - Im not paying for a service that Im no longer receiving! I have reached out to the loan carrier who is waiting to hear back from Private Label Mastery which they cannot get ahold of. My loan is accruing interest at 19% which was NOT agreed upon. I am being scammed and need immediate help please!

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the Private Label Mastery program back on December,22nd *****. They made me get a $9000 loan with LENDINGPOINT LLC to finance my subscription. I was relunctant to get this loan but this lady (*************************** ************************************** and her sidekick lender promised me that I would be successful and wil able to pay off the loan after 5 month in the program. I was promised mountains and wonders. After one year of self navigation without any support whatsoever, I have nothing to show up. Not even a single product to launch, the worst part is that my access to the program(***********************************************************************************************************) was revoked. i was promised 1 - 8 one -to -one coachings during the first 6 months. I got only 2 calls.2- I was giving the guarantee of having at least one product launched at the end of the 6 month. That did not happen.3- I was promised a lifetime access to PLM courses material. That also did not happen PLM bluntly fail to deliver on what they promised,this was a total FRAUD, SCAM and RIP-OFF, I wrote them a letter asking for a full refund on end of Dec 2023 without any response so far.We would like the authorities to take care of these raptors which have the sole objective of stealing and defrauding honest citizen.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up in Feb 2023 and by May we realized this was a scam. They were deceitful with their course. They would say one thing then it wouldn't work and you would bring it to their attention for them to tell you you just were finding something to complain about and weren't working hard enough to overcome obstacles. They would change up the way they told you to do things half way through that would start the processes all over again. They made this seem doable if you followed the steps but the steps never lined up with what they said. We tried to file a dispute with our credit card which was declined. We want a refund of the $9000 we spent! Seeking out legal counsel to obtain a refund!

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product and have no access to it. There is no number to call and I do not know who can help. If this company did go bankrupt then I want a full refund of $3800 strictly due to a breach of contract. I purchased this product and was told I would forever have access. You will see I purchased this product on 3/31/2021. And now I have no access. I want access or a refund.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The promises made by Private Label Mastery (PLM) during my October 2022 were never fulfilled. Despite assurances of guaranteed success within six months in my Amazon business and making $5K monthly, the $9K program failed to deliver. The interviewer ensured a smooth loan process, promising it would pay off, but now, I'm left paying with no results. False guarantees of product launch, coaching calls, and lifetime access to PLM courses were never met. Before PLM shut down, breaching our agreement for one-on-one sales training. I seek a refund but receive no response from the company, which has now filed for bankruptcy, leaving me unfulfilled and seeking restitution for their unfulfilled promises.

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the PLM class to become an Amazon FBA seller. They advertised that within 6months, I would be able to successfully launch a product, making ****k monthly. A lot of promises was made that the company did not uphold. It was even frustrating trying to get a coach appointment scheduled in order to move forward in the class, help was not easily available, and caused delays in the successful completion of the 6 month program, that cost 9K, and about 20K after 18 months. After 8 months, I was still not able to launch a successful product, even though the coaches kept telling me, I was doing really well and the time frame didnt matter (granted this was after weeks of waiting to get on a 30min coaching call that would end up being useless). Im almost certain they didnt even look at the products I selected because one of my products was deemed restricted and destroyed by Amazon. I followed all of PLM guidelines for identifying restricted products and I asked for help multiple times. Before we can launch a product, PLM filed for bankruptcy (But, they were still taking money for the PLM class up until the day they announced bankruptcy in Oct). The *** and IRS needed to investigate this matter. I am about 15K in loses and debt from the beginning to the time PLM filed for bankruptcy. This entire experience was a nightmare, I certainly had a feeling this was a Ponzi/pyramid scheme. Also, it seemed like the bank we were forced to finance the loan from was also in cahoots with PLM founder ***************************. To make matters worse, after PLM closed their doors, another company claimed to pick up where PLM left off called Seller Tactics (**************************), another scheme. They asked that people pay $1 to get continues access to the information, which I paid for but no access. I dont understand how these people sleep at night, scamming so many people out of their hard-earned money. I would like a full refund and the people involved to go to jail!

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After meeting with the interviewer about Private Label Mastery, me and my partner had agreed to join the program and finance $9000 for the **st of the classes. Ive paid $7324 and after learning the program had filed for bankruptcy, I decided not to pay the remaining $1600. *** explained to the finance ** about the program filing bankruptcy but they didnt care. So now the finance **mpany; Elective formally known as Wizebank is going to report me to the credit bureaus. We all have been scammed by PLM and we all need to get reimbursed for our losses! We should not be threatened to be reported when this was out of my **ntrol! Someone please help me! Not sure where else to turn to get help! Thank you!

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am victims of false advertising or unfair business practices.I signed up agreement with private lable mastery on 22th November 2022. I was told that I would be making and 6 months. PLM advertised offer lifetime one-one coaching to assis me grow Amazon FBA business.PLM did not provide the promises of the program offered. When I have issue with Amazon business, they could't provide any solution, I was told to contact Amazon customer service. This was the only thing they could do. Suddenly, PLM community disappeared without any notice.

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2023, I submitted my application to join Private Label Masterys (PLM) Boardroom. I had my interview call via Zoom on March 31, 2023. I was told that Boardroom was an *********** that only top Amazon sellers were allowed to join to receive training from the best in the industry. When I expressed my interest in waiting to join the program after we returned from our vacation overseas, I was told that I would need to sign up now because there are only two spots left and they fill up quickly and they could pause my membership in June when we are on vacation. I didnt want to lose my opportunity to be coached by some of the best in the industry, so I signed up and paid the substantial fee for the yearlong commitment of training. I started receiving training in May, they put my membership on hold for the month of June, and then I received training in July and August. Unfortunately, the training I received was inaccurate and diluted from the very beginning for multiple reasons. When I had my initial call wit, I was told certain people would be my coaches. The founder and owner of PLM (***************************) never once joined a training call and one of the main coaches (who I was most interested in working with) was no longer with the company when I joined. Even though they told me that there were only 2 spots left in Boardroom, they allowed numerous people join this so-called *********** where newbies werent allowed and some of these people had not even started selling on Amazon yet so this was, yet another lie as well. On September 7, 2023, I flew out to ****** for PLMs annual conference. At this conference, *************************** talked about PLMs 5-year plan, etc,. I returned on September 10th and then on September 15, 2023, we were notified that PLM was closing their doors!!!