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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,058 total complaints in the last 3 years.
    • 236 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Against my knowledge, I was charged $99.95 by this organization. It was my impression that I was only signing up for a potential refund if I chose to be refunded for the LA marathon. I am frankly frustrated by this charge and I would like my $99.95 refunded and the cancellation of further charges by this organization.

      Business Response

      Date: 12/20/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $99.95 on December 18,2023. I have no idea what this charge is for and did not authorize it. I would like this charge reimbursed to my card. I am not able to contact the company. The phone number is not working.

      Business Response

      Date: 12/20/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 12/21/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/30/23, my credit card was charged $99.95 for some sort of membership I never asked for or agreed to join. After searching the internet and reading other complaints on the BBB website about this company, I put the pieces together and figured out these fraudulent charges were related to the purchase of hockey gear for my grandchild from the ******************** program on 9/30/23. I am angry and frustrated that Active Network LLC manipulates the format of the credit card charges to disguise their company name and the nature of the charges. The charges posted to my account came from a company called Activeworks Endurance. They do not include a phone number or address for their company in the charges. Their website is very unhelpful and allowed only for email contact which basically provided a 'canned' response. I want my credit card refunded, the fraudulent membership canceled, and all of my personal and financial information removed from this company's records.

      Business Response

      Date: 12/19/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 12/24/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a race and have now been charged two annual "membership" payments for a membership I never wanted or signed up for. Will not be signing up for races again if they use this platform and that's a lot of events, including all UTMB events.

      Business Response

      Date: 12/18/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:12/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed that my debit card was charged $99.95 without my authorization. I have no clue what this company is for and havent signed up for anything through them.

      Business Response

      Date: 12/18/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:12/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a spectating ticket to watch my boyfriend compete in the tough murder 10k on 11/12/2023. It was unknown to me that I was signed up for a membership and have had two charges for $99.95. This has been a nightmare disputing with my bank because once a charge is disputed I have to change my card number and then Im charged $99.95 again. This is unacceptable and if it continues I will seek legal advice.

      Business Response

      Date: 12/18/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:12/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not able to cancel recurring charge of 99$ by ACTIVE Network, LLC

      Business Response

      Date: 12/12/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 11/27/23 a charge for $99.95 was charge to my account with no additional information other than a phone number in the charge details. I looked up the number and followed a bread trail to my local Parks and Rec. After calling them to confirm THEY did not charge me this amount, they advised me to contact "Active" directly. A response from this company to discuss the details of the matter would be appreciated.

      Business Response

      Date: 12/11/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 12/12/2023

      I am rejecting this response because:  I visited the link provided and selected an option from the Drop-down menu. Nothing happened. It did not take me to a different page or prompt me for any further action to continue with my assistance on this matter. I am requesting a refund and my any membership associated be cancelled. I can provide account information upon request.

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently signed up for a 5k race at the beginning of the month. I did not see anything regarding a fee for signing up for ACTIVE. I just received a charge of $99.95 on my credit card on 12/05. This is unacceptable and a total scam.

      Business Response

      Date: 12/06/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am uncertain why I was set up with this account in the first place. All I wanted to do was go to a drop in hockey last month. I dont know if I was automatically routed to set up an account or if I was fraudulently set up with an account. However, I can assure you I would not willingly agree to pay $100 a year for this.I am not satisfied with any of the benefits this membership provides/provided.

      Business Response

      Date: 12/05/2023

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 12/05/2023

      I have reviewed the business response and accept this resolution. 

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

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