Business Profile

Online Pharmacy

Mark Cuban Cost Plus Drug Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mark Cuban Cost Plus Drug Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/15/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the past, I've felt like I was shorted medication, but I had assumed it was my mistake and did not verify. That's my fault for not taking the time and I own that. But, this last order shorted me two medications. The pharmacy had no problem taking my money and then just quietly not giving me what I ordered. Then they say there's no customer service phone number because that's how they keep their costs down. It seems more like they keep their costs down by robbing their customers!Very unhappy with the service! Just want my money back and then I'll look at alternatives. ********* can be a pain but at least they're not dishonest.
Business Response
Date: 09/17/2024
Hi *******,

I am sorry to hear about your order issues. Typically when medications are cancelled/not received we send a notification that they were out of stock or that a new prescription is needed. In these cases a refunded is automatically processed. I sent a note to our team on this to see the status of your order, and if any prescriptions were cancelled. In the meantime I am sending you an email from ********************** for more information and to chat through there.
Customer Answer
Date: 09/17/2024
I have reviewed the business response and accept this resolution. They did not fix my problem, they said they canceled the order because I was out of refills which was not accurate, but at least they gave me back my money so I can get my medicine somewhere else, seeing as how I will need it in the next two days. So, the response was adequate, but not wonderful. Still contemplating if I will continue to use their pharmacy or go elsewhere.
Initial Complaint
Date:09/11/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account with **** ********************** Cost-Plus Drugs. Since 9/4/24, I have been trying to get assistance in getting to my locked account. I have been asking for a link to reset my password. I have as of 9/6/24, gotten a case number but no further resolutions. I have been given and "emergency number" but it provides no more information other than information that is available on their website. Multiple attempts for help have yielded no results.I copy in their only email response to **************************** costplusdrugs.com From:************************* To:*********************** Fri, Sep 6 at 10:11 AM Thank you for contacting the **** Cuban ****************** Support Team! We have received your request. Someone from our Support team will respond in the order your request was received.In order to keep our costs low, email response times can sometimes take more than 24 hours. Contacting us again will not provide a faster response. Your case number is ********.If your inquiry is urgent, please call us at **************.To add additional comments, please reply to this email.
Business Response
Date: 09/11/2024
Hi ******,

It looks like the issue may be you are trying to log in and reset your password with an email that is not associate with an account. The email we have for you is ************************* We will reach out to you from ********************** at both email to notify you so you can log in to your account.
Customer Answer
Date: 09/12/2024
I have reviewed the business response and accept this resolution.
We are close to resolving this problem and have no doubt it will result in my account being opened to me again. They were quick to respond to the BBB intervention and have been easy to work with since that time. Thank you for your help in this matter. I am glad you are there
Initial Complaint
Date:07/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to get my prescription filled numerous times and each time they told me that they never received the prescription. I sent proof that my covering provider submitted it three times and each time they came back giving me the same number to call or fax a new prescription. I was in email contact with a *******. There is no way to contact a live person and talk to them.
Business Response
Date: 07/23/2024
Hi ******,
After looking in to your account I do not see any prescriptions submitted since January of 2023. Some time after this we changed our system information, so your provider may be using this outdated information.

Prescribers will search for Mark ******************** Cost Plus Drugs Company with the below information. Please make sure that the search is under mail order pharmacies.

NCPDP ID #: *******
NPI #: 1578232120
Address: ****************************************
Phone: **************

If there are still issues submitting a prescription please have the prescriber reach out to our provider line at **************.
Customer Answer
Date: 07/25/2024
My provider has faxed, called and did everything required. It is to the point where my provider says have them call me and the only response from the company is have the provider call us. So now I am without my medication because Cost plus changed their system which my provider has sent the prescription to multiple times.
Customer Answer
Date: 07/26/2024
I am rejecting this response because:
My provider has faxed, called and did everything required. It is to the point where my provider says have them call me and the only response from the company is have the provider call us. So now I am without my medication because Cost plus changed their system which my provider has sent the prescription to multiple times.
Business Response
Date: 07/31/2024
Hi ******,

I had our team double check and we have no record of any fax, e-script, or any record of us speaking with a provider for your account. We are not able to reach out and we do not have any provider information. Please ask your provider to call us directly. We have a phone number just for prescribers with short wait times. The number is: **************

You can also ask them to reach out to ********************** if they need further clarification or information.
Customer Answer
Date: 07/31/2024
I am rejecting this response because: My provider has contacted your company many times. Rathpagna Norin.
Initial Complaint
Date:07/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prescription order placed on website on June 17th. Credit card charged immediately . Today is July 3. so over 2+ weeks. No information on status of shipment , no ability on website to inquire on status either . not a good experience . Please forward to Mark cuban
Business Response
Date: 07/09/2024
Hi *****,

I am not seeing any active orders on your account. The last order placed is showing back in March of 2024. I will reach out to you directly by email from ********************** to gather more information and assist with you placing a new order.
Initial Complaint
Date:06/27/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number "1DMSDF5" sat in limbo for weeks on my urgent medication, after contacting support, they also took weeks doing nothing. Yesterday, they refunded me for the order, instead of just sending me my order... Please send the prescription!...
Business Response
Date: 06/28/2024
Hi ******,

After looking in to your account it looks like your 6/10 order was confirmed delivered by **** on 6/17 and your 6/26 order is shipping today. If there was a different account we should be looking under please email ********************** anytime and we would be happy to assist.
Customer Answer
Date: 06/28/2024
I am rejecting this response because: no response to my complaint has been obtained yet.
Business Response
Date: 06/28/2024
Hi ******,
As stated previously when we looked in to your account that your order 6/10 order was confirmed delivered by **** on 6/17 and your 6/26 order is shipping today. We see you also placed another order this afternoon that should be shipping early next week.

We are sending you an email to follow up on any other details.

If there is an order on another account that was refunded we would need you to place a new order as we cannot ship a replacement after an order has been refunded.

Customer Answer
Date: 06/29/2024
I have reviewed the business response and accept this resolution. It looks like the order was shipped now.
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have simple... simple request. I want to delete my deceased husband from the Cost Plus Drugs account. The delete button on the profile does not work because valid scripts are still on file with them. I sent an email per the customer support website. They responded with a phone number for me to call that has no ability to speak with any live human. They will not respond to my very simple requests
Business Response
Date: 06/26/2024
I was able to forward this information to our team and they let me know they were able to make contact with you today to verify the necessary information. Should you need any assistance in the future please reach out to ********************** and we would be happy to help.
Initial Complaint
Date:06/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My prescription was for Dalfanpridin TAB 10MG ER 1 Tablet 2 times a day 30 day supply- 60 tablets They only sent me ******************************************************** contact to resolve this issue to no avail (Internet contact form;email to support @costplusdrugs.com;called ************ not been anle to reach a human)
Business Response
Date: 06/25/2024
Hi *****,
I am sorry to hear about your order experience. My team let me know they were able to get in contact with you and get a replacement order sent out earlier this week. I will email you those details, but feel free to reach out to ********************** anytime if you have questions or need assistance.
Customer Answer
Date: 06/25/2024
On Saturday June 22 my *** account services notified me that a package was on the way to me ****************. checking...that is the pharmacy location that originally shipped the medication that was shorted.
I finally got notified of the shipment and rectification of the error on Monday June 24th by **** Cuban CarePlus Pharmacy.
Criticism: Mark Cuban Cost Plus Pharmacy does not respond to filling out their question forms nor do they respond to calling them. they need in these areas.

The medication was delivered Monday as well.
I have learned I need to be cautious when using discount pharmacies.
I believe this issue is resolved. Cheap is not necessarily better.
Customer Answer
Date: 06/27/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 11. I placed my first order with the business, with expedited shipping because my doctor's had mishandled placing the original prescription. All week I waited and the order did not ship, despite the $15 I paid for expedited shipping. So I go to my pharmacy to have the order filled there and then and email to request to cancel my order.Cost Plus Responds and says their internal team has to reach out to another team to be able to cancel the order. Conveniently for them my order shipped a few hours after they told me that. The company provided via email a phone number I supposedly should have called for quicker action. However, ******** this number reveals it is no where to be found on their website - only buried deep in other comments and forums. Their own website was only the fourth result.All in, I paid for the service of expedited shipping and CPD delayed in both fulfilling my order and in cancelling upon acknowledgement of request. Shady business practices and I will not be using them going forward.
Business Response
Date: 06/18/2024
Hi *******,
I am sorry to hear about your order experience. After an order is placed, it can take 3 business days (M-F) to ship. Standard shipping is typically 5-7 business days and expedited is 3-5 business days in addition to the 3 day processing time. It looks like your order should still arrive within your expedited shipping frame (June 21). I will have our team refund the difference for expedited shipping, but wanted to note out typical shipping time for any orders placed in the future. The refund should process and be back in your account in 7-10 business days depending on where you bank. If we can ever assist directly or if you have questions please feel free to reach out to ********************** and I would be happy to help.
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/27/2024 Cost Plus Drugs sent me an e-mail that notified me that they received my Prescription renewal from my doctor and invited me via embedded link to complete the order. This was for a drug that I have been ordering and receiving from Cost Plus Drugs. I need this drug for control of a life threatening disease and am nearly out. I tried to order using the embedded link and later by logging in directly. Both times it sent me to a page to correct/complete my health profile. On that page I found the the phone number field -- identified as required -- was missing my phone number. However when I tried to complete, it said that I entered an invalid phone number. I verified that I entered in the correct format and the number was correct. I then notified Cost Plus Drugs via their message system and have not received a response. Several months ago we had a similar issue with my wife's prescription which we also notified Cost Plus Drugs. Since we never received a reply back on the issue (which we resolved by going to a regular drug store), I am not sure if they are responding to any complaints.I need this drug and need to know if I can depend on Cost Plus Drugs to fill my prescription.
Business Response
Date: 06/24/2024
Hi *******,

I am sorry to hear about your account issues. This can sometimes happen when a new prescription is submitted with a name not matching the account exactly (**** vs *******). Please verify with your prescriber that they are using the name as it shows on your account exactly, otherwise a duplicate account can be created under the same email. My team let me know they were able to resolve any account issues and you were able to place your order last week. Should you need any assistance or have questions please reach out to us directly at ********************** and I would be happy to assist.
Customer Answer
Date: 06/25/2024
I have reviewed the business response and accept this resolution. I am happy that this has been resolved for me; however, it seems to me that this will continue to be a problem for others if their software is not modified to handle similar situations.
Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/20 - Doctor ********** Medicine 5/21 - Service Sent Email to login to account, attempt failed 5/22 - Doctor ********** New Medicines 5/23 - Service Sent additional emails for each prescription 5/24 - Account deleted, attempted to recreate account, validated and profile created 5/24 - *********** unable to access account to complete it.I require my medicines soon and this service which sells itself as a solution to high cost drugs is patently a false service, it is a marketing site for TruePill.It is not a reputable service that fulfills orders based on my experience.
Business Response
Date: 06/16/2024
Hi *********,
I am sorry to hear about your experience with getting your account setup. I talked with my team about this and they said they were able to get you helped out and you were able to get your order placed. Should you need any assistance in the future please reach out to ********************** and we would be happy to help.
Customer Answer
Date: 06/17/2024
I have reviewed the business response and accept this resolution as the issue was resolved after I filed the complaint and before I received this note.

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Mark Cuban Cost Plus Drug Company is NOT a BBB Accredited Business.