Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription with Ecoshield Pest Solutions close to six months now $173.20. The technician who sold me the subscriptions ***** dont recall his last name. I specifically ask the question Can this be canceled at anytime without penalty. His response was oh yes maam no problem if you wish to cancel. Either management are intentionally telling their technicians to be deceptive or the technicians are spewing false information to get a sale. Why is management telling me now its a $200 cancellation fee. This is not fair either there is penalty and the consumer need to be told this upfront or there isnt. ECOSHIELD needs to be looked into the way theyre doing business.

  

  Business Response

  Date: 03/04/2024

  Good Afternoon ******************,

  Thank you for taking the time to let me look into your account.  I have cancelled your account, along with the zero dollar cancel fee.  Thanks again for reaching out, and let ** know if there's anything we can help assist you with.  

   

  Sincerely,

  *************************

  General Manager

  **********, ** 

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/23, an EcoShield Pest Solutions Dallas person came to the door and asked if we wanted our yard sprayed. We replied 'No thank you, I do my own spraying. He started yelling about something on the porch and we said No Thank You and closed the door. About 15 minutes later he returned and said he finished spraying the yard and we owed $162.38. He was abusive and make my husband uncomfortable, so my husband gave him a credit card.When I found out about the charge I called the company and they said my husband not only agreed to the spraying but signed a contract -- by checking a box on an email. We checked his email account and the email was there but had not been opened. If EcoShield has a signed contract it is a forgery.To cancel this contract would cost $150.I had the charges reversed for the original spraying and blocked EcoShield from charging my account.I do not believe they sprayed my 1 acre property in 15 minutes. If they did spray, they were trespassing. They also would have upset the balance I keep in my yard without the need for chemicals. They also would have sprayed and destroyed my herbs, vegetables and fruits in my yard. I have now received threatening letters from a collection agency saying I owe $334.60. I tried to talk to the agency and they do not talk to the victims. I could only talk to EcoShield, though the number they gave me is out of service.I would like this bill to go away because I did not authorize a spraying or allow the sprayer access to my property.

  

  Business Response

  Date: 02/06/2024

  Hi *******,

  Thank you for reaching to get your concerns addressed. The information you provided pulled an account where you are not listed as a contact. Can you please confirm the phone number and email of the account holder?

  Customer Answer

  Date: 02/07/2024

  I am rejecting this response because the business only wanted the account's name, phone and email.

  The contact was with:

  *******************************

  Account #: *******

  ********* Phone:  ************

  ********* Email: ****************

  My relationship:  spouse.  When I called EcoShield, ******* gave his permission for me, *******************************, to represent him in this matter.

   

  *******************************

   

  

  Business Response

  Date: 02/12/2024

  Dear *******,
  
  Thank you for providing the requested information. Following a comprehensive review of ********* account, we have identified the following details:
  
  ********* account includes a Bi-monthly service agreement that was reviewed, signed, and a copy of which was emailed to him for his records. For your reference, I have attached a copy of the agreement.
  
  Additionally, we acknowledge ********* request for a trial period, which we will honor accordingly.
  
  As for the current balance on the account, it amounts to $172.12, reflecting the cost of the initial service provided on 6/20/23.
  
  If you require any further clarification or assistance, please feel free to let us know.

  Customer Answer

  Date: 02/16/2024

  I am rejecting this response because:    EcoShield came to the door as a cold sale no prior contact.  How could they have a contract?  Especially a preprinted one with our information on it, the type of bugs they would spray for and terms of service.
  After our saying No Thank You to having EcoShield spray, they came back to the door and said they sprayed outside and we owed money.  There was no contract talk. 
  EcoShield never came in the house, yet the contract and the charges are for inside spraying. 
  When I called EcoShield I was informed that there was a contract.  I asked whether it was signed or how it was conveyed.   I was told that they sent an email (days after the spraying) and there was a box to check that said if we wanted the contract, check the box and send it back to them.  This email was never opened and therefore never sent back with or without the check.
  The contract we have here has been signed, but it is not my husbands signature.
  The sprayer never came in the house so the only spraying could hav been done was outside.
  The contract is only for indoor spraying.

  Since we said 'No' to having our yard sprayed, I feel we do not owe this company any money.

  Customer Answer

  Date: 04/23/2024

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and agree to move forward with arbitration to resolve the complaint.

  Sincerely,

  *******************************

  

  Business Response

  Date: 05/04/2024

  Better Business Bureau:

  We need further information as we never saw the rebuttal from the consumer. Please see attached screenshot. 

   

  

  Business Response

  Date: 06/07/2024

  Dear BBB,
  
  To meet the resolution requested by the consumer and to demonstrate our commitment to continuous improvement in customer satisfaction, we have waived the $172.12 collections balance on the account. There are no further charges, and the account is now closed.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted a plan with EcoShield-it was a 12 month contract for a monthly service. The sales person that was going door-to-door, was quite pushy-but we eventually agreed on a plan that would service my home, the shop on the property, and a camper that is on property $162. Those 3 areas were very important to me to be treated monthly, so the salesman agreed-I thought this would be a great option for Pest Control. I began the contract in July, and noticed no considerable changes in pests around the property. Recently, I received a message stating there was rodent damage near the air conditioners at the exterior of my home. This rodent damage could be stopped by upgrading my Pest Control plan to include rodents. I received a second opinion from a local Pest Control company, and that company stated he had multiple requests from people in the area (all within the last two weeks) To do home inspections for rodents. My home, as well as my neighbors home, were free of any damage, recent activity, or current rodents on the property. I posted this problem on our neighborhood page and found that multiple people were told the same thing, around the same time, accompanied with a large plan upgrade. I was unable to contact anyone locally, as their call center is located overseas and now have to pay to cancel my contract. Not only was I promised a service that was never completely fulfilled, there has been poor communication, and an unethical, predatory approach to maximize profit. EcoShield used their status as pest control experts to lie to multiple people and exploit them for much higher monthly contracts. I refuse to be a victim of this business practice, and can no longer trust a company that 1.) doesnt preform the services they promise 2.) lies to their customers for profit 3.) cannot communicate with their customers for a resolution (the call center employees were TERRIBLE, invest your predatory profits on customer service agents to help LOCALLY)

  

  Business Response

  Date: 01/03/2024

  Hi *******,

  
  Thank you for bringing your concerns to our attention. We have conducted a thorough review of your account and the services provided. It appears there was no scheduled inspection for an exclusion service on your account. Please note that inspections are an essential step in assessing the need for and providing a quote for our exclusion services.

  
  Regarding your mention of neighbors experiencing solicitation for additional services, we want to clarify our procedures. Our team does not engage in soliciting additional services to neighborhoods. We only offer additional services to customers when the need has been confirmed through inspections by our qualified inspectors.

  
  We appreciate your feedback, and we are committed to addressing any concerns you may have. If you have any further questions or require assistance, please do not hesitate to reach out to us.

  
  

  Customer Answer

  Date: 01/07/2024

  I am rejecting this response because:   I have provided the text message I received from the technician stating there was a rodent problem-which was later verified as being false by a second pest control professional. There is no evidence of any damage around the exterior of the home-this message was sent to be misleading and coerce customers to sign up for additional plans. I also think there was a misunderstanding about those in the neighborhood that had the same communications-they are all EcoShield customers who received the same correspondence, some of which also found EcoShield to be lying in their evidence of rodent damage. 
  

  The deceitful business practices EcoShield has engaged in to sway customers to pay larger monthly fees is unethical. I should not be charged any fees to cancel a contract after EcoShield blatantly lied, and I choose to no longer support a company willing to break the trust of their industry in an effort to greedily rob their customers.

  

  Business Response

  Date: 01/16/2024

  Hello *******,

  You have not provided a screenshot of the text. The only attachment to the BBB complaint is a balance notice. Please add the text message for further review.
  

  Customer Answer

  Date: 01/16/2024

  Please see attached text screenshot from ****** at Ecoshield. My apologies.

  

  Business Response

  Date: 02/20/2024

  Hi *******,

  
  Thank you for bringing this matter to our attention. The communication you received from ** was intended to offer a complimentary inspection to ascertain the presence of rodent activity on your property. It is important to clarify that this correspondence did not include a quote for services. Our goal was to first determine the extent of any potential issue before discussing possible service options.

  Customer Answer

  Date: 02/21/2024

  Maybe youre not understand the significance of the issue at hand-THERE WAS/IS NO RODENT DAMAGE. This has been verified by a different pest control company. This message (which caused stress and panic among your customers, now thinking they have a rodent problem) was used to try to persuade your customers to sign up for another monthly plan. You effectively lied to your customers, used your knowledge and experience as a trusted pest control service for your business gain. You nor your technician offered me an inspection-you stated we noticed damage around your air conditioner. Your actions are deceptive. We can either solve this problem, whereas I am refunded for breaking my contract, or I will continue to file claims with the BBB as well as other online resources to spread awareness of your deceptive practices (although Im sure you dont care-stupid me for not reading the online reviews that all say the same thing, your company is a scam, you provide sub par work, and you have very few satisfied customers).  Make me not regret hiring your company, and make this lie better-thats all Im asking. You tried to take advantage of me and others in my community with A LIE. Admit that you were in the wrong and make it better.

  

  Business Response

  Date: 03/03/2024

  
  BBB,
  
  We appreciate the opportunity to address the concerns raised by the customer. However, after careful review of the situation, we stand by our decision not to waive the balance for canceling the Bi-monthly Service Agreement.
  
  It's important to clarify that our offer of a complimentary inspection was intended to ensure comprehensive pest control services for our customers, rather than an indication of existing rodent issues. Unfortunately, the customer declined this inspection, and no services for rodent activity were provided or quoted.
  
  We take allegations of unethical business practices very seriously. Rest assured, our company operates with integrity and transparency, and we vehemently deny any claims of predatory behavior or exploitation of our customers. These claims are unsubstantiated and without merit.
  
  If you require further information or assistance, please don't hesitate to contact us.

  Customer Answer

  Date: 03/04/2024

  You clearly do not take allegations of predatory business practices seriously as I have provided proof that your technician stated he saw rodent damage around the exterior of my home. This was not a message offering services, or a free inspection, he stated he saw damage while servicing my home.Yes, I declined future services because it was discovered that you had sent the same text message to multiple people in our neighborhood. You can decline as much as you wish that there was no wrongdoing-But the text message shows otherwise. If you want to continue to deny that your business practises were unethical, even with evidence showing otherwise-I will be sure to educate our community on your predatory behaviour. As stated in the last message, Youre online reviews show that this type of behaviour is your norm. When businesses are faced with complaints they have two options, 1.) Try to work with the customer, so the customer is satisfied and the business maintains a good reputation. Or 2.) Deny there was any wrongdoing, even WITH PROOF, and have a unsatisfied customer who will shout from the rooftops that their behavior is predatory and business is unethical. By denying this, you have only proven how unethical you are, and continue to put profits over customer satisfaction. 

  

  Business Response

  Date: 03/07/2024

  Dear *******,
  
  I hope this message finds you well. I would like to clarify the status of your account and address your concerns. Your account was officially closed on December 12, 2023, following your request to prematurely cancel your bi-monthly service subscription.
  
  We have reviewed our records and found no communication from our team confirming rodent activity on your property. This absence of confirmation is why we offered a complimentary inspectionto ascertain whether there was indeed rodent activity.
  
  To the Better Business Bureau (BBB), we have reviewed the correspondence and can confirm there is no new information presented. Our examination of the text messages sent to ******* reveals no evidence of unethical or predatory practices. The messages contained a straightforward offer for a complimentary inspection, not a quote. Furthermore, no additional invoices were issued since the inspection did not occur. There are no outstanding charges, and *******'s account remains closed.

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone for ecosheld approached me and said they were in the neighborhood and noticed a had cobwebs. The said even though I only agreed to spider treatments since they already had the mixture made for my neighbors that included mice, etc he would include those free of charge. After he credited the $150 for the items I didnt want, he charged me $405.94 for the remaining items and treatment. He told me that if I canceled after the first treatment that I would be charged the $150 credit but I would NOT be charged the $150 if I had 2 or more treatments. He gave me his cell # and told me to contact him for service issues or if in wanted to cancel. He has never answered a call or text from me. Second treatment, they charged me more than my contracted price. I had to email them a copy of my contract. They corrected that bill but billed incorrectly again for the 3rd. When I attempted to cancel because I still had a lot of spiders on my porches, fence, and swing set and didnt feel they were a good fit, they told me I had to repay the $150 discount I received on the first service. They would not accept that I had declined those treatments nor that he said I would not have to repay if I had more than one treatment. Now, they send the cancellation fee and final service fee to collections rather than making it right. Im very disappointed in the misleading sales reps and poor quality of service.

  

  Business Response

  Date: 01/03/2024

  Hi ******,

  Thank you for reaching out and providing us with an opportunity to address your concerns. We understand that you have questions about the current balance on your account. The balance consists of $117.99 for the 9/18/23 service visit and $162.38 for the annual commitment discount payback. These charges are in accordance with the terms outlined in the service agreement you've attached.

  
  We want to assure you that customer satisfaction is our top priority. If you are still experiencing spider activity around your home, please know that our 100% guarantee entitles you to free in-between touch-up visits. These visits are designed to help eliminate any pest activity between your regular scheduled subscription appointments.

  
  If you have any further questions or concerns, please don't hesitate to reach out.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their pest services and had nothing but issues with their service. Technicians did not arrive during the provided window; technician arrives and sat in their vehicle without completing service and the company did not adhere to dates times for rescheduled service. Each time I called the company and stated my complaint. They acknowledged their errors and discounted my fee. The final time in May/June 2023 I was fed up and I called them to discuss. The agent was very helpful and stated she waived my final bill since I paid for 6 of 7 payments of my contract. I There were no calls, emails or bills sent to me until I got a collections notice. When I call in they dont have my name on the account and refused to speak with me. The account was showing in his name but collections notice in my name with no way to resolve? After speaking to 3 different people and finally getting my name as an authorized account holder, I could pay $162 to cancel my service or I could pay $80 and get service but they already said my account was cancelled. After 45 minutes of trying to get a resolution, I ended up paying $100. Their billing practices and are unfair and deceptive

  

  Business Response

  Date: 12/27/2023

  BBB,

  This concern was resolved on 12/19/23 over the phone. We updated the collection stage and ***** is no longer in collection.
  

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a sales rep at my door for EcoShield services. I agreed to try to service but only on a month-to-month. ******* asked me to give him through October to see results. I did not see any improvement in pest control, and now EcoShield will not cancel my contract. ******* showed me on his iPad where he made the modification for month-to-month. I'm not sure what changed after I signed or if the company failed to upload the modification. But they are now insisting they won't honor the month-to-month and have fraudulently changed the agreement I signed.

  

  Business Response

  Date: 11/17/2023

  This customer has been cancelled.

• Initial Complaint

  Date:11/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tHE COMPANY CHARGED ME THE FIRST DAY ****************************************************************************************************** i WAS TOLD i COULD CANCEL AT ANYTIME WITH NO ADDITIONAL FEES.i CONTACTED ******* AND WE SPOKE IN FRONT OF MY HOME WHERE HE AGREED TO CANCEL IT IN ITS ENTIRETY

  

  Business Response

  Date: 11/10/2023

  We have removed the $174 cancellation fee.  The original fee will not be refunded as we did provide the service that was agreed upon.

• Initial Complaint

  Date:10/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for EcoShield Pet Solutions - Dallas exterior service and then shortly after sold the home in July. They told us if we showed proof we sold the home they would close the service. We provided that proof in an email on Friday, August 4th at 5:**** to ************************************ and yet they continue to harass us with phone calls, emails and mail.

  

  Business Response

  Date: 10/23/2023

  His account has been cleared.

  Customer Answer

  Date: 10/23/2023

  I have reviewed the business response and accept this resolution. Thank you.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business charged my credit card for someone else services for over 6 months. I reached out several times to ******* and the customer service and no one would help me resolve the issue. They have wrongly charged me and double charged me. They would not correct the issue and eventually quit taking my calls. They owe me a refund of $1300 dollars and say there is nothing they can do about it. This is absolutely unacceptable. When I stopped paying them because they owed me so much money, they reported me to the *** solutions even though they are the ones who owe me not the other way around. This happened starting in September 2022. I had to figure it out for them because they could not and to this day they have not corrected the issue. Oct 2023

  

  Business Response

  Date: 10/16/2023

  Hello *****,
  
  Thank you for your message and for seeking clarification on the matter. We are here to address your concerns and provide assistance.
  
  Regarding the request to change the account information to your significant other's name, we understand your intention. However, please note that we cannot proceed with such a change without the proper authorization. The reason for this is that you were the individual who initially signed and authorized our services, which is why your name is associated with the account.
  
  Furthermore, in reference to the issue of being charged, we have made several attempts to contact you via both phone calls and emails, with the purpose of obtaining the last four digits of the payment methods in question. Unfortunately, we have not yet received this crucial information from you. Without these details, we are unable to proceed with resolving this matter.
  
  We are committed to addressing your concerns and providing a solution. To assist you further, kindly send us the requested information at your earliest convenience. If you have any other questions or require additional assistance, please feel free to reach out to us. We are here to help.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into an agreement with Omnishield before it was replaced by EcoShield in Dallas. I maintain that the sales person on site stated 12 months, but turned into 24 months a month later when I gained access to the online portal. I accepted my mistake for that one, but 24 months later, and I cancel the service, actually at 26 months honestly. They claim that I require one more service to complete the contract. I have no where in this contract where I see something that says "13 services" instead of 24 months. They state I owe an early cancelation fee of $162.38. I will not pay them to cancel a service that was technically already complete per their own contract. I have explained this to their people more than 5 times now, but I will no longer try to work it out with someone who won't listen. I will not pay their extortion and I have already gotten our HOA to remove them from the Approved Vendors list for our housing area. Any help you can give in this matter is greatly apprciated.

  

  Business Response

  Date: 10/09/2023

  The charge has been removed from his account.

  Customer Answer

  Date: 10/09/2023

  I have reviewed the business response and accept this resolution.