ComplaintsforCampus Box Media, LLC

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid $1,600 to these people and was promised hoodies, shirts, hats with our logo on it. Also, that our advertisement would pop up on everyones phone that came to a home game due to geo fencing and that our name would be in scoreboard and the announcers would announce our name and the coaches would pass out coupons with our company information on it. I have not received any of the merchandise I paid for and when I attended home game myself NONE of what I was promised was delivered. When I spoke to not only the athletic director and the cheer coach of the school the we are supposedly sponsoring-no one has even heard of Campus Box or even knew what I was talking about! I have tried to reach out to these people several times and no one had called me back.

  

  Business response

  03/14/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 2/7/2024 in-regards to ***********************.
  
  
  Due to the misunderstanding between our office and ****************, we have tracked the items that were shipped to the high school, and they were delivered on 1/11/2024 at 12:12pm. Campus Box Media contacts the *********** for approval prior to contacting the community and they understand what they are supposed to do with all the items that are sent to them.  I have attached the tracking for the high schools items and the email confirmation from our contact at the school, sometimes we are not setup with the person they may contact at the school; also attached is the **************** Report detail for ***************.  **************** received his samples,we always send samples to the sponsors, so they see and know their order has been produced. 
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer.
  
  We again apologize for any inconvenience to *************************** with Lone Star Door Refinishing and your office.
  
  
  Sincerely,
  Customer Relations Manager
  ************

  

  Business response

  03/14/2024

  Additional email response from the school

  Customer response

  03/18/2024

  I am rejecting this response because:   When I spoke to the cheer coordinator in PERSON and went to the actually home game myself-NOTHING was passed out. No hoodies, no shirts, no coupons, and NO GEO-FENCING.

   

  I JUST WANT A REFUND.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unfortunately last year we fell for this scam which told us we are helping the local high school here in town (theres only one). Our money was going to be used for announcements at sporting events and on shirts handed out. We sucked it up as a loss of $800 and a life ******* Nothing was ever done and the school does not participate at all. This year we are receiving invoices after telling the company we are not interested. My wife works with the athletic department now and we have confirmed more than once that this is a scam. I would like this invoice #****** to reflect a 0 balance and to be removed from their customer database to resolve my complaint.

  

  Business response

  03/28/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 2/2/2024 in-regards to *************************.
  
  
  Due to the misunderstanding between our office and ********************, we have tracked the items that were shipped to the high school, and they were delivered on 5/22/2023 at 11:07am.  Campus Box Media contacts the *********** for approval prior to contacting the community and they understand what they are supposed to do with all the items that are sent to them.  I have attached the tracking detail for your items that was shipped to the high school; also attached is the **************** Report detail for ********************. 
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer.
  
  We again apologize for any inconvenience to ***************************** with ******************** Services and your office.
  
  
  Sincerely,
  Customer Relations Manager
  ************

  Customer response

  03/28/2024

  I am rejecting this response because:   
  

  No shirts were received, the high school had no acknowledgment and we also never received anything as well for any new order. We also never approved any new orders to receive this invoice.   Their response shows nothing to my complaint.  This is not acceptable,  invoice needs to reflect a zero balance and we should be removed from their spam list. I understand this is the BBB and we will reach out to the secretary of the state next which will not tolerate this type of scams towards small businesses.  

  Customer response

  03/28/2024

  I am rejecting this response because:   
  

  No shirts were received, the high school had no acknowledgment and we also never received anything as well for any new order. We also never approved any new orders to receive this invoice.   Their response shows nothing to my complaint.  This is not acceptable,  invoice needs to reflect a zero balance and we should be removed from their spam list. I understand this is the BBB and we will reach out to the secretary of the state next which will not tolerate this type of scams towards small businesses.  

  Customer response

  03/28/2024

  I am rejecting this response because:   
  

  No shirts were received, the high school had no acknowledgment and we also never received anything as well for any new order. We also never approved any new orders to receive this invoice.   Their response shows nothing to my complaint.  This is not acceptable,  invoice needs to reflect a zero balance and we should be removed from their spam list. I understand this is the BBB and we will reach out to the secretary of the state next which will not tolerate this type of scams towards small businesses.  

  Customer response

  03/28/2024

  I am rejecting this response because:   
  

  No shirts were received, the high school had no acknowledgment and we also never received anything as well for any new order. We also never approved any new orders to receive this invoice.   Their response shows nothing to my complaint.  This is not acceptable,  invoice needs to reflect a zero balance and we should be removed from their spam list. I understand this is the BBB and we will reach out to the secretary of the state next which will not tolerate this type of scams towards small businesses.  

  Customer response

  03/28/2024

  I am rejecting this response because:   
  

  No shirts were received, the high school had no acknowledgment and we also never received anything as well for any new order. We also never approved any new orders to receive this invoice.   Their response shows nothing to my complaint.  This is not acceptable,  invoice needs to reflect a zero balance and we should be removed from their spam list. I understand this is the BBB and we will reach out to the secretary of the state next which will not tolerate this type of scams towards small businesses.  

  Customer response

  03/28/2024

  I am rejecting this response because:   
  

  No shirts were received, the high school had no acknowledgment and we also never received anything as well for any new order. We also never approved any new orders to receive this invoice.   Their response shows nothing to my complaint.  This is not acceptable,  invoice needs to reflect a zero balance and we should be removed from their spam list. I understand this is the BBB and we will reach out to the secretary of the state next which will not tolerate this type of scams towards small businesses.  

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We are BoxDrop Mattress and Furniture of ********, ** Business Phone Number ************ 1/26/23 We pd our first of 4 installments for $1254.00 4/26/23 We pd our 2nd of 4 installments for $1254.00 6/09/23/23 We pd this for Breast Cancer awareness month $999.98 7/27/23 We pd our 3nd of 4 installments for $1253.98 We didn't pay our final installment because my credit card got hacked so i stopped that credit card and they called me telling me I needed to pay my final, I explained that i am not paying it as I wasn't given everything that I was promised.Which was Spirit Stop BoxDrop Sarasota ******************** ********************* ******************************************* # : ******* Invoice # : ****** Order Date : 01/26/23 Subscription Term : 1 year (2 seasons)Thank you! Your payment has been received.The invoice below has been updated to reflect your recent payment of $1253.98.SeasonItemQty ***** Basketball NEW Championship Package - Announcements, Banner, Social Media Shoutout & ****** Digital Impressions1 Promotional Coupons 2000 T Shirt 150 *************** Fee 1 Championship Pennant 1 Gameday Hoodie 2 SeasonItemQty ***** Football NEW Championship Package - Announcements, Banner, Social Media Shoutout & ****** Digital Impressions1 Promotional Coupons 2000 Championship Pennant 1 Columbia Men's Button-Down Shirt 2 T Shirt 150 Gameday Hoodie 2 *************** Fee 1 Subtotal:$5,279.96 Discount:-$264.00 Payments:-$3,761.98 Balance Due:$1,253.98 We received our pennant, 2 t-shirts, 2 button down sport tech shirts and 2 hoodies for football, two pink tee-shirts for Breast cancer awareness month. and 2 tee-shirts for boys basketball. With our logo and info on them. We received a handful of the coupons. The school was supposed to throw the tee-shirts up into the crowd during home football games T I have e-mails of all of our correspondences. If you want me to send them to you please let me know. I would be happy to send them.

  Customer response

  12/20/2023

  They were supposed to announce our business as a sponsor over the PA system at all of their home games in both the Football and Basketball games.  The coupons were supposed to be given to everyone that came through the gate as the paid for entry.  Not one was given out. No social media shout outs that they were supposed to do.  

  

  Business response

  06/26/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 12/26/2023 in-regards to *********************.
  
  I have spoken to ************************* on June 26,2024, to let her know that I spoke with our contact at the school and how the t-shirts were distributed at the games; I also explained that when we setup with the school we go over how all items are or should be distributed at the games.  We have discussed another option and she will get back to me on a later date. 
  
  We again apologize for any inconvenience to ************************, and your office
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

• Initial Complaint

  11/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid for advertising for the Apache ******************** football.We were not included on the sponsorship banner, no coupons have ever been distributed, no announcement are announced during the game and tshirts were never given out. I have called, text and emailed an they refuse to contact me back. I just want my money back. Never do service will these people. They have s***** customer service and they don't even provide the service you paid for.

  

  Business response

  06/25/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 11/28/2023 in-regards to *********************.
  
  This has been resolved and money has been put back into their account
  
  We again apologize for any inconvenience to ************************, and your office
  
  
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

  Customer response

  06/26/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2/28/23- this company called me to sponsor a ********************************* in *********** *********. I was promised/paid for Announcements, Banner, Social Media Shoutout, geofencing, coupons, and sports bottles. I received nothing. They did not do anything that I was told. This company scammed me out of advertising money. The school doesnt use a third party to do their advertisement. This company had to know that and literally made false promises and stole my money.

  

  Business response

  06/24/2024

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 4/5/2024 from *************************************.
  
  I have spoken to **********************, and we have resolved with a resolution, and he is satisfied.  After speaking with **********************, she is happy with the outcome.
  
  We again apologize for any inconvenience to ************************************ and your office.
  
  Sincerely,
  
  
  
  *********************
  Customer Relations Manager
  ************

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid Campus Box Media $1,119.98 to advertise my business during football season at ********************************* which would include a banner, loudspeaker ads, water bottles, and coupons. None of this took place and the school had never hear of me. I had also signed up for basketball season and paid ****** so far as to which now see does not go towards the school as they told me at ********************* to go through them directly in the ******************** They do not use Campus Box Media and have not used them. I feel Campus Box Media dammed me out of my money for zero advertisement in return

  

  Business response

  02/15/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 11/14/2023 in-regards to ***************************.
  
  This has been resolved and money has been put back into their account
  
  We again apologize for any inconvenience to ******************************, and your office
  
  
  
  Sincerely,
  
  Customer Relations Manager
  ************

  Customer response

  02/15/2024

  I am rejecting this response because:   The money has not been returned to my account. Please provide date that you returned funds to me please. At this time I have to received payment. 

  

  Business response

  03/19/2024

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 2/15/2024 from *******************************
  
  I have spoken to **********************, and we have resolved with a resolution, and he is satisfied.  After speaking with **********************, he is happy with the outcome.
  
  We again apologize for any inconvenience to ****************************** and your office.
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

  Customer response

  03/19/2024

  I have reviewed the business response and accept this resolution. ***** from Campus Box Media went above and beyond to make things right. 

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 30, 2023 I was contacted via telephone bye a marketing associate representing Prime Time ************************************************ They were selling advertising spots with High Schools. During the possibly recorded conversation, I was told repeatedly that the *********** I would be advertising with was local to me and my business, specifically in Commerce, Ga. After paying a deposit of $300 the receipt and invoice was emailed to me showing an entirely different location. On the invoice it stated that I was advertising with *********************. If I had agreed to this I would not be complaining, but I did not! I am a small business and it's important that I keep my advertising very specific so that it is effective and affordable.After I realized this is not what I agreed to, I made several phone calls and with no answer. I left voicemails and no one returned my call. I sent several emails to several people and as of yet have received no acknowledgement or response. I have already closed the debit card that would have been used to make incremental payments over the next 4 months to this fraudulent company, now I would like a refund of the $300 deposit paid because I do not wish to do business with companies that mislead (Lie) for a sale. I have attached a copy of the emails sent.

  Customer response

  12/28/2023

  This message is in regard complaint submitted on 10/31/2023 against Campus Box Media, LLC.  assigned ID ********. 
  
  I have not heard anything from the company. 
  
  Fasco Inc. 
  *******************************

  

  Business response

  02/15/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 10/31/2023 in-regards to *******************************.
  
  This has been resolved and money has been put back into their account
  
  We again apologize for any inconvenience to **********************************, and your office
  
  
  Sincerely,
  Customer Relations Manager
  ************

  Customer response

  02/15/2024

  I am rejecting this response because:   I am a small business owner trying to support local businesses as I grown my own business. This advertising company seems, in my opinion, to prey on small businesses to fraudulently make profits without providing the services promised. I reject this response because my own bank had to pursue them so that I could be reimbursed for the money they took and then did not provide the service. I reject this response for all the small businesses that they will scam in the future. For all the small businesses that *** not have the resources to recover the money that is spent with a company that has no intent on providing the promised services. I would like all the small businesses to read this and stay far away from this company!!!

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was contacted by this company in 2022 who said that they were calling on behalf of the school looking for sponsorship for cups that would have my logo along as well as coupons in the cups with a banner the school would display and supposed geofencing and pinging of electronic coupons to people who attended games. I also previously did this and went through with the full payment during 10/2022 as well as during May 2023. After not receiving any customers bringing in coupons or showing me coupons from the supposed phone pinging messages I decided to call the school myself and was shocked to be told that they were in no way affiliated with this company and that there was no banner present and no cups were being passed out. I was also told this company has taken advantage of other local small businesses as well previously but that no business between the school and this company was being done. After being contacted by Campus Media for my last payment for what would have been a third time doing business with them I told them of my conversation with the school and then was given a bogus contact from the school (the person they named had not worked from the school for the past few years I also confirmed with the school). I since have emailed and left messages but funny no one wants to call me back now to discuss my complaint or to issue a refund. What a sad way to do business and take advantage of small businesses. Payments 9/18/22 $669.98 3/11/23 $500.00 8/31/23 $499.99

  Customer response

  01/04/2024

  They have called about 3 times since to try and collect a payment along with mailing multiple invoices. The first time I told them I needed to speak to someone regarding my order in which they told me they could only handle payments and so I was only sent to a voicemail which I left one and no one returned that call. The second time I told them I had questions regarding the package they were trying to collect for and again said they could only take payment and sent me to voicemail and again no return call. The 3rd time I told them about being taken advantage of and how the name of the school contact in which they gave me hadn't worked at the school in the last 3 years they then told me that it was the schools responsibility to contact them which that change but had no comments for the fact that I told them the school themselves told me they were in no way affiliated with them. I was told this time that a message would be sent to a supervisor, however, again no return call.

  

  Business response

  03/19/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 10/23/2023 in-regards to *************************.
  
  
  Due to the misunderstanding between our office and *****************************, we have tracked the items that were shipped to the high school for both orders that were paid for, the delivery for BB 22/23 was delivered on 11/3/2022 at 12:46pm and was left at the receiving dock, the order for FB 23/24 was delivered on 5/19/2023 at 12:36pm and was signed for by *******.  
  
  I have attached the tracking for the high schools items and the email confirmation from our contact at the school and her approval, sometimes we are not setup with the person they may contact at the school; also attached is the **************** Report detail for ******************.  Campus Box Media contacts the *********** for approval prior to contacting the community and they understand what they are supposed to do with all the items that are sent to them. 
  
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer.
  
  We again apologize for any inconvenience to ***************************** with Sweet Southern Soul Boutique and Florals and your office.
  
  
  Sincerely,
  Customer Relations Manager
  ************

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  September 19 I requested a refund. I had purchased a package to support a local school. They were taking a long time to provide an artwork proof and kept making same mistakes over and over it was self explanatory as to what needed to be corrected, the product want correctly explained. I asked for a cancellation as it was a month into football season. I was then told that I was paying for Football and basketball season for **** ! I said I am not paying 779 now and 779 quarterly when the service doesn't start until next year. I was told I could request a refund which I did, I also filled out their request for a refund form. I keep emailing calling and leaving messages and no one now answers the phone or calls me back. I have said in many emails that if this is not resolved I would file a credit card dispute and file with BBB. I have been trying to resolve this for over a month.

  Customer response

  12/28/2023

  Hello ***********;
  
  Ive still not heard anything from the company I did file a credit card dispute with my bank. They had done a temporary refund. Im hoping to hear some resolve with that soon so they make a final refund. 
  
  Thank you for your kind help
  ********************;
  Dre# ********
  ****************
  Agent line: ************
  Client line : ************

  

  Business response

  01/05/2024

  
  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Primetime Advertising, I would like to address the complaint letter we received on 10/20/2023 from ***************************************************** spoke with our customer service department and expressed her concerns, my customer service department advised her that she would check into a refund, and it was approved on 11/3/2023; it looks like ************ received a chargeback on her card on 11/7/2023.
  
  We again apologize for any inconvenience to ************************ and your office.
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

  Customer response

  01/05/2024

  I have reviewed the business response and accept this resolution. 
  

  with that said I had to issue a dispute with the credit card company to get the refund . My credit card company did accept the claim and I did receive a credit but campus box media did not respond to the credit card company ( to the best of my knowledge) 

   

  I consider this matter resolved 

   

  ********************;

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  March 2023 paid for all star package for adverting at the local school with coupons banner and PA Announcements during football game. and nothing was delivered talked with the school and Campus Box does not work with the school at all and i Paid almost ******* for the Package i was promised, I want a refund and this company should not be in business anymore the scam ************* out of Money thanking they are supporting local schools and students.

  

  Business response

  02/06/2024

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 10/20/2023 in-regards to Dales Plumbing ****** Svc.
  
  I have spoken to ***************************** on 1/3/2024,to let her know that I submitted for her to have a full refund.  I gave **************** my personal number if something happens so she can reach out to let me know.
  
  We again apologize for any inconvenience to ****************************, and your office.
  
  Sincerely,
  
  Customer Relations Manager
  ************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩