ComplaintsforCampus Box Media, LLC

• Initial Complaint

  01/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  June 8, 2021 $529.98 paid The company claims to be associated with local school teams and claims to provide products, banners, and announcements at games to advertise your business. When in fact the schools aren't even aware of this "sponsorship". It is a total scam. I have spoken with this company numerous times and they have denied a refund. I have since read the reviews for this company and they have continuously defrauded consumers with the exact same claim over an extended period of time and they should be shutdown. They do not supply the products and the schools aren't even aware that this company is offering fraudulent sponsorships. It appears they search local businesses and then search local schools to begin the scamming process.

  

  Business response

  01/17/2022

  Business Response /* (1000, 5, 2022/01/17) */ BBB Dallas and Northeast Texas 1/17/2022 Attn: Dispute Resolution Department **** *** Street Ste **** Dallas, Texas XXXXX RE: Case# ******** - ****** ***** Dear: Dispute Resolution Department, On behalf of Prime-Time Advertising, I would like to address the complaint letter we received on 1/6/2022 in-regards to ****** ***** with ** ********** Real Estate Agency Due to the misunderstanding between our office and Ms. ****** *****, we have tracked the items that were shipped to the high school, we have emailed our contact to see how the items were displayed and distributed and I emailed Mr. ******* on Nov.3, 2021 and he said: Yes the sports bottles are used by our sports teams and we are waiting for ISD to hang the banners in our gym. I have also attached that email for you to review. We have worked with the high school since 2006; and contact the high schools before we contact anyone in the community. The product was delivered and distributed therefore we feel like we did honor our commitment with the business. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer. We again apologize for any inconvenience to Ms. ****** ***** and your office. Sincerely, ***** ***** Customer Relations Manager XXX-XXX-XXXX Consumer Response /* (3000, 7, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response received from this "business" is bogus. The fact that they claim to have contacted the school when I was informed that the school has no association with this company, is a further scam. All of my children graduated from the school that they claim to be associated with and it is a simple Google search away from choosing their victims. There is no Mr. ******* at the school, the items they promised were never received or used. The banner was never received or hung at the football field as they stated when they reached out to me and the season is over. No announcements were made during the football games as was part of my "package." No one at the location had any idea of what I was talking about when I inquired about the items. Their so-called claim that they will be hanging the banner is another false statement. The gym is for basketball and they DO NOT hang banners for football in the gym especially the type I was promised (advertising my business). The company has several negative reviews and complaints about the same issue that I have fallen victim to. They mislead and misrepresent consumers and should be shut down. This company has been defrauding consumers for years and they claim the same service and products. They also use the same response to complaints which is "misunderstood" and "miscommunication." Nothing was misunderstood. Consumer Response /* (3000, 16, 2022/03/04) */ Hello, As we discussed, I was randomly contacted by this company who purported to be from **** Classical High School, a school my children all graduated. They offered a business sponsorship with the school's football team. During the call, I was told a banner would be hung at ******* Field where the team plays, that my business info would be on the back of ticket stubs, that water bottles would be sold at the concession stand at the field with my business name on them, and that announcements would be made twice during each game advertising my business. I spoke with the Athletics Director at the school, the same person this company claims to have emailed, and he informed me that he had not spoken with anyone from this company about my business sponsorship and that he has never received any items with my business name on them. He also informed me that they are prohibited from hanging banners at the field since it is city property where various schools play and various teams. The Athletics Director also informed me that they do not hand out ticket stubs, only number stubs which are standard stubs that are purchased from Staples. I was also told by an employee at ******* Field that they are not allowed to sell bottles at the concession stand which have the name of one team on them since many schools use the field. This company has also falsely claimed that the Athletics Director had the banner in his possession and that he is going to hang my banner in the basketball court. Another claim that is false. He has never received the banner and they don't hang banners of that type. Also, this sponsorship claim was for the football field where parents and others attend the games. This company has made many claims to me in order to not refund the money. They have sent me a tracking number which doesn't include what was sent to the school and is irrelevant. They had me complete a "refund request form" and denied it stating that they "fulfilled their obligations" but admit they never produced any items for my business. They claim to offer to redo the order for another season which does not fit my business any longer and I would not want to be associated with this type of misleading company. This was supposedly for the 2021 season. They can never fulfill the claims they made and that I paid for since they are impossible and untrue. This company does not associate with the school as confirmed by the Athletics Director who handles all sponsorships. They have been scamming consumers with the same claims as they made to me. They had a Google business account with reviews from people who have been scammed in the exact same manner. When I initially received the call from this company, they claimed to be from the school and I had no reason to doubt it. When I informed them that I have since seen their Google account and I referred to the reviews, they have since deleted the account but I obtained screenshots prior to the deletion and I attach those for your review. I am also attaching the invoice which they emailed to me which states that they have an A+ rating with the BBB which is also not true. I would like a refund for the amount I was scammed and something to be done to stop this company from scamming consumers in the future. Thank you, ****** ***** Business Response /* (4000, 20, 2022/03/21) */ We provided the original email from the high school stating that they did receive the items, then later the school told her that he never received her items. Ms. ***** also in her response to my original statement said my contact for the school was not a legit person and that he does not work there, but later in one of her email/BBB responses from the school; it is the same contact! We have given proof of the tracking information that is dedicated to her order specifically (Tracking Identification Number...1Z9X218YXXXXXXXXXX). UPS does not provide a packing slip, they do not know what is in the box; it is sealed when they pick it up. This is no different than USPS picking up a person's mail, they do not know what is in the envelope as well, they just transport the envelope/package to it's destination. We have offered to comp an order for PD Properties, and it was immediately declined on a couple different occasions as well as from our customer service representative. Sincerely, Customer Relations Consumer Response /* (4200, 22, 2022/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company has already admitted to never fulfilling an order for me and yet they send me a bogus tracking number. A legitimate company would have refunded a customer. To offer to "comp an order" is just another excuse to not provide a refund. There is no resolution other than a refund. The supposed marketing was for the 2021 football season and no other. If a consumer orders goods from any reputable company and they do not provide the goods, they promptly provide a refund. The fact that this company admits to never fulfilling an "order" and fights not to give a refund says it all. They also offered services that can never happen such as announcements, banners being hung at a public field, ticket stubs that the school does not give out and bottles that are prohibited from being sold at the field. These are all things this company claimed and I have since learned can never happen and that they are totally false statements made by this company. The fact that I attended the games is how I learned I had been scammed. There was not one person in charge at the field that had any idea of this company's claims and that they are using the school for their financial gains. This company has been scamming consumers for years and I want to put a stop to it. The fact that all the reviews for this company describe the same exact scam is disturbing. They have been scamming consumers in the same exact manner across the country. I attached all the reviews that I had saved prior to this company deleting their Google business account. Also, this company did not provide the correct name of the Athletics Director to me until I informed them of his name. I also attached an email from the Director stating that he never received any items for my business. This company also contacted me again asking if I wanted to sponsor the **** Classical High School basketball team. When I stated I never received anything for the football season, they were going to "look into it" and never got back to me. I assume they didn't expect that I would attend the games and find out that they are a fraud. I will continue until I get a refund.

• Initial Complaint

  11/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a package for a banner and tshirts for * and * ******* LLC. The coach at the school called to advise me that the merchandise has not been received. I spoke to Renee at this business and she confirmed that the merchandise was sent and that she had spoken with her contact at Northside High School. She also stated that the 2 tshirts that we we supposed to receive were redone and would be sent to us. This has not happened and I'm sitting on the side of the school where the banners would be. They are not there. At this point I would like a refund. I requested a refund when I spoke with Renee then and she assured me that this was handled and it has not been handled. Refund Please!

  

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/01) */ BBB Dallas and Northeast Texas 11/30/21 Attn: Dispute Resolution Department **** *** Street Ste **** Dallas, Texas XXXXX RE: Case# XXXXXXXX * & * ******* Dear: Dispute Resolution Department, On behalf of Spirit Stop I would like to address the complaint letter we received on 11/18/21 in-regards to * & * ******* Due to the misunderstanding between our office and Ms. ***** *******, we have tracked the items that were shipped to the high school, and they were delivered on 8/20/2021 at 11:37am and signed for by a person with name DOLLAR at the school. See the tracking details attached. We have issued the refund for Ms. ***** *******. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer. We again apologize for any inconvenience to Ms. ***** ******* and your office. Sincerely, Donna ***** Customer Relations Manager XXX-XXX-XXXX

• Initial Complaint

  10/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I feel like I've been scammed my office paid for the all star high school football package. First they sent the wrong office logo colors and they sent me a revised sample of the shirts that were suppose to be given out 144 shirts to be exact. I went to the game and I seen no banner that was promised no shirts and no announcements. We have one home game left so this season is shot and this company has taken money that i thought was going towards high school sports programs. Going to the high school first thing Monday and speaking with the athletics director.

  

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/10/25) */ BBB Dallas and Northeast Texas 10/25/21 Attn: Dispute Resolution Department **** *** Street Ste **** Dallas, Texas XXXXX RE: Case# ******** *** **** - ********* ***** Realty *** Dear: Dispute Resolution Department, On behalf of Spirit Stop, with regards to the complaint letter we received on 10/16/2021 from *** **** - ********* ***** Realty ***, we would like to offer our sincere apologies for the miscommunication between Spirit Stop and *** ****. I pulled the order and have tracked the package on UPS 1Z9X218YXXXXXXXXXX, and it looks like the order was delivered to the school on 8/24/2021 at 11:03am and signed for by CAMPOS. I emailed our contact at the school Ms. Hall; she did receive your items and they are being given out. Ms. Hall said the coupons are in the mugs, and they will be posting images on their social media. She also said they will hand out at the volleyball games; but that game was postponed. When that game is rescheduled, they will hand out the items there as well. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our company and the customer. We are responding to both your office and *** **** - ********* ***** Realty ***. We again apologize for any inconvenience to Mr. *** **** and your office. Sincerely, Donna ***** Customer Relations Manager XXX-XXX-XXXX

• Initial Complaint

  10/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We paid this business $1039.99 for a Custom AD on back of shirts, a coupon distributed at events a banner at events and a social media post recognizing our support. We have since visited the school and they said they don't have any clue about this, nor have they ever worked with this company before. I have tried multiple times to reach the business and of course they are not responding. How horrible a company takes money from business' that want to help schools and pocket the money for themselves.

  

  Business response

  12/17/2021

  Business Response /* (1000, 7, 2021/11/02) */ BBB Dallas and Northeast Texas 11/1/21 Attn: Dispute Resolution Department **** *** Street Ste **** Dallas, Texas XXXXX RE: Case# XXXXXXXX- OCEANSIDE-MISSION GROCERY OUTLET Dear: Dispute Resolution Department, On behalf of Spirit Stop I would like to address the complaint letter we received on 10/14/21 in-regards to OCEANSIDE-MISSION GROCERY OUTLET. Due to the misunderstanding between our office and Ms. **** *****, we have tracked the items that were shipped to the high school, and they were delivered on 8/24/2021 at 11:49 am and left at the front door of the school. I have attached the tracking for the high school, we did reach out to Oceanside High School, due to the fact the package was left at the front door, they were unable to locate. We have issued a complete refund for Ms. *****. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer. We again apologize for any inconvenience to Ms. **** ***** and your office. Sincerely, Donna ***** Customer Relations Manager XXX-XXX-XXXX

• Initial Complaint

  10/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/17/2021 I received a call from a representative from Spirit Advertising/ Campus Box Media asking if we would like to sponsor our local high school for the Basketball season. She explained our sponsorship cost of $499.99. I agreed at that time, but later that same day sent an email asking that the sponsorship be canceled. I did receive a response email on the 18th from a rep who said they would get the refund process started. The money was drafted from our account on the 8/19/21. I sent a follow-up email on the 26th asking when we would receive a refund. I received a link to fill out a refund request in response. I have sent numerous emails and left numerous voice mail messages on various numbers, even today. I have not received any response to my emails or voice mail messages nor have we received our refund of the $499.99. We have not received any products from this company, nor have we submitted any artwork. It has been almost 60 days and nothing has been done.

  

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/10/15) */ BBB Dallas and Northeast Texas 10/15/21 Attn: Dispute Resolution Department 1601 Elm Street Ste 1600 Dallas, Texas XXXXX RE: Case# ********* Dear: Dispute Resolution Department, On behalf of Spirit Stop, I would like to address the complaint letter we received on 10/12/21 regarding Ms. ****** ***** with Darryl's Auto Service. Due to the misunderstanding between our office and Ms. ****** ***** we have cancelled the original order on 9/7/21 and are responding to both your office and Ms. ****** ***** with our sincere apologies. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer. We again apologize for any inconvenience to Ms. ****** ***** and your office. Consumer Response /* (2000, 7, 2021/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) We started this on 08/17/21 and asked to stop this on 08/17/21. It is a shame it took getting the BBB involved to finally get someone to resolve it. With that said, we did receive phones calls of apology, we did receive notice of a refund processing and we did receive a refund, which is what we wanted.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Campus Box Media/Sports Promotion Network has been ILLEGALLY soliciting business sponsorships/funds on behalf of me, *** ***** (cheer coach - ******* High Schooll) after I clearly discontinued working with them due to incompetence, unprofessionalism, and overall unsatisfactory. I FIRED this company via email and verbal communication. It was clear that I was NOT renewing another contract with CBM because I received HUNDREDS of spirit items (t-shirts, water bottles, banners, pom poms) with ERRORS on them. Our school is Neptune Scarlet Fliers... All of the items (paid for by a local business ELY Funeral Home who they continue to bill for these useless, misprinted, retuned items) read "Thank you for supporting the Blue Bishops". I've left numerous emails, voicemail messages, and have spoken to Julie Ratlift (customer service products), Christena ****** (sales rep. who continues to contact businesses on my behalf illegally - Oscar ***** is still contacting *** requesting money.

  

  Business response

  01/10/2022

  Business Response /* (1000, 7, 2021/10/22) */ BBB Serving North Central Texas 10/21/21 Attn: Dispute Resolution Department **** *** Street Ste **** Dallas, Texas XXXXX RE: Case# ******** *** ***** - ******* H.S. Dear: Dispute Resolution Department, On behalf of Campus Box Media LLC, I would like to address the complaint letter we received on 10/7/2021 regarding ******* High School. Campus Box Media, LLC would like to offer our sincere apologies to Ms. ***** and to ******* High School for all the errors made on their spirit items. We were setup with the high school, and I have attached the email confirming the items needed this season. Once Ms. ***** said she no longer wanted to work with our company, because of all the past issues, Ms. R******, Customer Service Manager, wanted to do something for Ms. *****. Ms. R****** was having some hoodies made for the cheer team after Ms. ***** cancelled with our company. In order to expedite the hoodies, the hoodies needed to be processed in our system before we could cancel the school. During that time, another representative contacted the community. This was immediately brought to Ms. R******'s attention and the order was cancelled. During this process it was evident system changes needed to be made in order to have better customer satisfaction. We have resolved this issue. I have reached out to *** Funeral Home to discuss his order and to get him taken care of too. We again apologize for any inconvenience to Ms. ***** and to ******* High School and your office. Sincerely, Donna ***** Customer Relations Manager XXX-XXX-XXXX Consumer Response /* (3000, 9, 2021/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need written proof that the local businesses, who paid for the spirit items that were misprinted for 2 years did receive a credit. I would need that proof and a written apology sent to MY work EMAIL address: ******@neptune.k12.nj.us. I have been embarrassed by the items they produced and would like to "save face" proving that the errors were not my doing but the result of this company's incompetence. Business Response /* (4000, 13, 2021/12/01) */ 11/5/2021 Dear: Ms. *****, On behalf of Campus Box Media LLC, I would like to address the complaint letter we received on 10/7/2021 regarding ******* High School. Campus Box Media, LLC would like to offer our sincere apologies to you and to ******* High School for all the errors made on their spirit items. We were setup with the high school, and I have attached the email confirming the items needed this season. Once you said you no longer wanted to work with our company, because of all the past issues, Ms. R******, Customer Service Manager, wanted to do something for you. Ms. R****** was having some hoodies made for the cheer team after you cancelled with our company. To expedite the hoodies, the hoodies needed to be processed in our system before we could cancel the school. During that time, another representative contacted the community. This was immediately brought to Ms. R******'s attention and the order was cancelled. During this process it was evident system changes needed to be made to have better customer satisfaction. We have resolved this issue. I have reached out to *** Funeral Home to discuss his order and to get him taken care of too. He was issued a full refund for this year's spirit items on 11/5/2021. We again apologize for any inconvenience to you and to ******* High School. Sincerely, Donna ***** Customer Relations Manager XXX-XXX-XXXX

• Initial Complaint

  09/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June I was contacted by the company regarding Kingwood High School athletics sponsorship program to promote my business. I explained it was out of my price range & I wasn't interested but I later received an emailed invoice for $750 from the company & at that time I replied to the email & told them there was a misunderstanding I could not afford to participate & then received another email stating the company was submitting my information anyway.. I keep receiving phone calls & emails requesting payment and I want it to stop immediately!

  

  Business response

  11/18/2021

  Business Response /* (1000, 5, 2021/09/17) */ BBB Dallas and Northeast Texas 9/17/21 Attn: Dispute Resolution Department 1601 Elm Street Ste 1600 Dallas, Texas XXXXX RE: Case# ******** - ****** ******* Dear: Dispute Resolution Department, On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 9/15/21 regarding Mr. ****** ******* with N2Deep Stump Grinding. Due to the misunderstanding between our office and Mr. ****** ******* we have cancelled the original order on 9/15/21 and are responding to both your office and Mr. ****** ******* with our sincerely apologies. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer. We again apologize for any inconvenience to Mr. ****** ******* and your office. Sincerely, ***** ***** Quality Assurance Manager XXX-XXX-XXXX

• Initial Complaint

  09/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a call from one of their reps. She persuaded me to purchase a marketing package for a school in the area. I thought it sounded like a good idea. She arranged to send me the paperwork and I gave my my payment details like a fool for when the paperwork was completed. I never received the paperwork but money was taken off my credit card. I call several times the very next day, left voicemail messages and sent emails that I no longer wanted their product and the release the hold on my credit card. After several calls throughout the day I got hold of the supposed owner Karen **** who said she would send me a check. And that she would send me an email stating I would get my refund. I told her she did not need to send me a check just release the hold on my account. Today I have received no such email from these people and the funds have hit my account. These people as difficult to deal with. I don't want a check for my funds just release the hold. Give me back my $$$

  

  Business response

  11/17/2021

  Business Response /* (1000, 5, 2021/09/16) */ BBB Dallas and Northeast Texas 9/16/21 Attn: Dispute Resolution Department 1601 Elm Street Ste 1600 Dallas, Texas XXXXX RE: Case# ******** Merline ******* Dear: Dispute Resolution Department, On behalf of Spirit Stop I would like to address the complaint letter we received on 9/12/21 regarding Ms. Merline ******* with Regal Realty of the Treasure Coast LLC. Due to the misunderstanding between our office and Ms. Merline ******* we have cancelled the original order on 9/15/21 and are responding to both your office and Ms. Merline ******* with our sincerely apologies. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer. We again apologize for any inconvenience to Ms. Merline ******* and your office. Sincerely, Donna ***** Quality Assurance Manager XXX-XXX-XXXX

• Initial Complaint

  08/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In March and May of this year, I was contacted by personnel of ********** Advertising and ***********, both part of Campus Box media about advertising with the local High School for football season. I paid almost $1500 for advertising materials. I found out today from the schools athletic director that this is a scam. The school does not participate or affiliate with this company and does not use them for advertising. Everything that I was promised and paid for was a lie. I contacted the company today and was told that I could request a refund, but was unlikely to get one as my items were shipped. I explained that the items would never be used and were being returned by the school. Talked to a fellow named John ******* who told me he was sorry but that I was pretty much out of luck. I want my money back from this SCAM

  

  Business response

  11/21/2021

  Business Response /* (1000, 9, 2021/09/21) */ BBB Serving North Central Texas 9/17/21 Attn: Dispute Resolution Department 1601 Elm Street Ste 1600 Dallas, Texas XXXXX RE: Case# 91607313 - Jennifer ******* Dear: Dispute Resolution Department, On behalf of Spirit Stop and Primetime Advertising, I would like to address the complaint letter we received on 8/26/2021 in regard to Jennifer ******* with ******** Real Estate. Due to the misunderstanding between our company and Jennifer ******* we have cancelled the original orders and have notes in our system not to contact in the future. It is not our intent to conduct business the way she has experienced in this sponsorship. We are responding to both your office and Jennifer ******* with our sincerely apologies. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer. Sincerely, Donna ***** Customer Relations Manager XXX-XXX-XXXX

• Initial Complaint

  08/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company reached out to my business claiming to be associated with my local high school cheerleading squad. I paid $739.98 for my business logo to be put on T-shirts, a banner, and coupons to be given out at football games and a portion of the money to be given to the school. I have received no products, and have not been contacted since the day the invoice was paid. I have emailed with no reply and called multiple numbers that have been disconnected. I am baffled that this scam is accredited by the bbb and that they can associate themselves with public schools. They are stealing from small businesses and taking money that was meant for education. Do not fall for this scam like I did.

  

  Business response

  11/16/2021

  Business Response /* (1000, 9, 2021/09/10) */ BBB Dallas and Northeast Texas 9/9/21 Attn: Dispute Resolution Department 1601 Elm Street Ste 1600 Dallas, Texas XXXXX RE: Case# XXXXXXXX **** ****** with ******** ****** Dear: Dispute Resolution Department, On behalf of ****** Stop, with regards to the complaint letter we received on 8/13/2021 from **** ****** with ******** ******* we would like to offer our sincere apologies for the miscommunication between ****** Stop and **** ******* I did try reaching out to you with an explanation but was unable to connect. Due to the current pandemic and rise in coronavirus cases, ***** Stop delayed the ship date closer to the start of the football season. We wanted to make sure the teams would be playing this year. I pulled the order and have tracked the package on *** 1Z9X218YXXXXXXXXXX, and it looks like the order will be delivered to the school today. We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer. It is not our intent to conduct business the way ******** ****** has experienced in this sponsorship. We are responding to both your office and **** ****** with ******** *****s. We again apologize for any inconvenience to Ms. **** ****** and your office. Sincerely, ***** ***** Customer Relations Manager XXX-XXX-XXXX

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩