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          Business Profile

          Promotional Products

          Varsity Brands Holding Co.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Promotional Products.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/02/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            On 9/22/22 my return was delivered via Fed Ex to the Varsity warehouse. I have been calling since October to check on the status of my refund of $109. I have waited on the phone for 20 minutes each time. I have sent I unanswered emails to customer service. Over the phone, I get a different person who looks up my tracking number then contacts someone, then tells me it takes up to 6 weeks. Every time I call, that is what I get, except the time for a refund goes up. On October 21st, they opened a claim, I was told. I have yet to hear back from that.

            Business response

            02/24/2023

            Business Response /* (1000, 5, 2022/12/05) */ customer has been contacted Consumer Response /* (2000, 7, 2022/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally got my refund and apology. It only took 2 days after my complaint. Even though I had been dealing with this on my own for 3 months. Thank you better business bureau!!

          • Initial Complaint

            10/08/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            On 9-9-2022 I ordered $568.81 worth of personalized clothing from fan cloth.com. I ordered this clothing to support my son's Varsity cross country running fund raiser. My son told me 2 days ago that he had just found out that the orders will not be sent out until January 2023 the earliest.

            Business response

            12/12/2022

            Business Response /* (1000, 5, 2022/10/10) */ customer has been contacted

          • Initial Complaint

            09/28/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I ordered two shirts from Fan Cloth on August 4 and was immediately charged $79.75. I have just received them today, September 28. I had them personalized with my granddaughter's name and number for her volleyball team. The season is over, and I didn't get to wear them to even one of her games. I emailed them repeatedly and called them and asked to cancel the order. I never received a response to any of my emails, and was told that they couldn't cancel the order when I called them.

            Business response

            11/17/2022

            Business Response /* (1000, 5, 2022/09/30) */ customer has been contacted Consumer Response /* (2000, 7, 2022/10/06) */ My complaint has been resolved. Thanks so very much for your productive intervention!

          • Initial Complaint

            05/09/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Order #******** placed April 18, 2022. On the order form the size is SML or the choice of XL. It was impossible to choose Small medium or large so i figured it was one size. Shirt arrived in small and when I called the representative said it was assumed this was small. The leggings came defective, with strings loose down the legs. I asked them only to make the shirt right, but they said they only have 2 sizes, small or XL. They refused to exchange. This company produces poor quality merchandise and has terrible customer service.

            Business response

            06/10/2022

            Business Response /* (1000, 5, 2022/05/10) */ Customer has been contacted and fully refunded for incorrect items. Consumer Response /* (2000, 7, 2022/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for making this right.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          14460 Varsity Brands Way

          Dallas, TX 75244-1200

          Get Directions
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          (800) 928-1389

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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