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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company is operating under numerous LLC entities licensed put of DE. I've made numerous complaints about there property and a tree that I've had cause extensive damage to vehicle and house. This company owns the property and refuses to rectify problems. This has become a safety hazard now with this tree being in the front yard over a sidewalk where kids play. Large branches from this dead tree are now coming down frequently. I'm unable to contact the owner directly as all leads to a differnt LLC in which no phone number is available. Online submissions also get rejected.Business response
03/24/2024
I have sent an email message to the complainant inquiring as to what property they are seeking tree service for. I will respond back with review/resolution once I have that property identified.Customer response
03/24/2024
This buisness,property owner has contacted me directly regarding this issue. No resolution,repairs or compensation has been made so this is still an outstanding complaintBusiness response
03/26/2024
**************** and I have been in communication and are working to have the tree removed. Pending quotes for damages at this time.Customer response
04/02/2024
The business had removed the tree that caused damages to my vehicle but still waiting on compensation for vehicle repairsCustomer response
04/08/2024
I am rejecting this response because:
The business had removed the tree that caused damages to my vehicle but still waiting on compensation for vehicle repairs
Business response
04/09/2024
I have received one quote for repair to vehicle. I asked for copies of the other two quotes obtained for our records; pending those but I am working with Legal to draft a Settlement Agreement for funds to be provided for those vehicle damages.Customer response
04/16/2024
This issue has been resolved through myself and business involved in Complaint. I'm fully satisfied and compensated for all losses/damages that occured.Customer response
04/17/2024
I have reviewed the business response and accept this resolution. This issue has been resolved through myself and business involved in Complaint. I'm fully satisfied and compensated for all losses/damages that occured.
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Contact Information
1999 Bryan St Ste 1300
Dallas, TX 75201-3136
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.