Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 30th 2024 my husband put in a work in to evergreen about the air unit not blowing out any air the dispatcher ****** called my husband saying to go into the attic to check the filter and that they weren't going to send anyone out until he dose my husband address how scared he was and didn't feel comfortable going into a dangerous area that he could get **** ****** email back with a rude response saying that he talked to the manager and it's not cost effective for them an if they sent *** the maintenance they would charge us 250$ my husband had no choice and went to check where ****** sent him my husband fell through the ceiling crashing down through the house causing great harm he dislocated his spine his neck and his hip and tore the rotor coffin his arm and the bicep muscle in his arm needing surgery with horrible injurys my husband works 60 hours a week for 9y and we were trying to get a house coming the next year now on disability losing 1300$ week to 500$ week evergreen than eviction on us we lost everything our whole lives turned upside after my husband injuries then after send out 4 companies and they all said the same thing the filter wasn't even in the attic idk y he sent u up there an it wasn't the filter there a leak in the system 2 pounds of coolant 12days later an other 2 more pounds huge hole needed to be fix and everyday after this evergreen has been harassing us what certified letters court letters , eviction letters we didn't even rent through them we went through home source which was an amazing company evergreen took over and been totally h*** this company has been ruining ppl lives how they get away with this how do they sleep at night my husband could of been killed we lost everything bc of them an they won't hand over the recorded phone conversation but ****** did acknowledge telling him through email by not denying it we went from having an amazing life to living on skid row barley surviving an now ruined credit we just want bk lost wages

  Business Response

  Date: 04/22/2025

  Please be advised that this matter is being reviewed in coordination with our legal counsel and the appropriate insurance representatives. Due to the nature and seriousness of the claims made, all further communication and resolution must proceed through those formal channels.
  Given that this issue now involves legal representation, the Better Business Bureau is not the appropriate forum for resolution. We appreciate the role of the BBB in mediating customer concerns, but we are unable to comment further in this public forum while legal processes are ongoing.
  We respectfully ask that all inquiries related to this matter be directed through the involved legal or insurance representatives going forward.

  Thank you,

  Evergreen Live

  Customer Answer

  Date: 04/22/2025

  Thank you BBB for responding back updating me I'm truly confused where evergreen is saying they can't respond here due to legal matters an not the appropriate way they can respond to there are no active cases open at this time so if they are going to settle this matter I'm completely unaware of it an truly don't know how they would even respond to us to notify us in anyway nothing has even been brought to our attention if they were even considering any action that we are completely unaware of we were just trying to settle this matter out of any legal matters we have been done so wrong by this management company and because of there employer insisting my husband go into the attic when my husband truly didn't want to an felt safe they rude and threw money at us charging us if he didn't, bc of that my husband was injured causing multiple injuries an lost wages pain an financial struggles credit problems now , surgery , physical therapy ect... An our lives completely ruined 9y to build to having our lives ripped from us due to them refusing to fix a problem that was not our responsibility was a leak 

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/23/2024 I signed and started moving my things into the home I am currently renting. The property management company has not done anything to fix any of the problems we have in our home. Black mold in the master bathroom, AC unit not working, back door frame needs to be replaced, electric socks in the garage that does not work, windows that was not place in correctly and air is coming in. Heater does not work to where we has to but space heaters to warm up the home. Rotted kitchen cabinets, water coming in the kitchen when it rains and master bathroom leaking into kitchen, **** ***** in the back yard that is smoking and sparking. These are just some of the problems we are having living in our home. This house has not passed a city inspection in over 3 years and they have all utilities in the companies name and will not provide us with a copy of them even after requesting them. We have requested for all of these items be addressed and it has not. I have hd to go to the ** several times due to some of the things that is wrong with this house.

  Business Response

  Date: 01/10/2025

  Thank you for taking the time to share your concerns with us. We want to assure you that we take your feedback seriously and are committed to addressing the issues you have raised.
  

  We are actively working with our maintenance team to address each of your concerns and the items noted during the city inspections. Our goal is to ensure that your living environment meets safety and quality standards, and we are prioritizing these repairs.
  

  It is important to note that we have already addressed several issues, including the air conditioning unit and bathroom concerns, and we provided a concession of two months' rent to acknowledge the inconvenience these issues caused. Additionally, we have taken the necessary steps to provide you with copies of the utility bills you requested, which should now be in your email.
  

  Your satisfaction and well-being are important to us, and we regret any inconvenience you have experienced. If you have further concerns or require additional assistance, please feel free to contact our office directly.
  

  Thank you for your patience and understanding as we work to resolve these matters.

  Evergreen Live  **************

  Customer Answer

  Date: 01/30/2025

  I have reached out to this company several times for over several months regarding the living conditions of my home this house, not passing inspection several itemsthat need to be fixed in order for this house to be lived in and they have yet to honor or fix anything that is needed. have been sent to the hospital because of breathing issues because I have black mold in the master bathroom for over three months before they decided totake it out and now they do not want to pay the hospital bill because of it. This house has Failed the city of ******** inspection several times and the latest time on January 8 of 2025 they recently had someone come out to checkthe foundation of this house to find out this house has shifted and now theres a water main leak. We have reported this and they have to come and do anything about it. We have asked for them to relocate us several times and they have not done that they have beensaying since September of last year they were going to send us houses for us to check out so we can get relocated and as of todays that still has not been done. Ive spoken with a supervisor by the name of *******, who was completely rude and very disrespectful and basically dismissed my issues as if they were in my head to have her manager, *** ****** saying the exact same thing and offering to finally let us out of our lease, but refuse to pay give us our deposit or pay to us. This is unacceptable. I am in closing pictures from the time I moved into this house to now so you can see exactly what I have been dealing with.

  
  

  Business Response

  Date: 01/30/2025

  We appreciate you reaching out and bringing your concerns to our attention. We sincerely regret to hear about the difficulties you have experienced and want to assure you that we take these matters very seriously.
  Regarding the maintenance issues you have reported, we acknowledge the concerns raised about the condition of the home, including the inspection results and necessary repairs. We understand that delays in addressing these matters have caused frustration, and we apologize for any inconvenience you have experienced. Our team has been actively working on resolving the issues, and we remain committed to ensuring that all necessary repairs are completed to meet habitability standards.
  With respect to your concerns about mold, our vendors conducted an inspection and determined that there was no mold present in the home; rather, the issue was identified as mildew. Proper cleaning and remediation were conducted to address the concern. 
  In response to your request for relocation, we acknowledge that there have been ongoing discussions regarding alternative housing options. While we have offered an early lease termination as a resolution, we understand your concerns regarding the return of your security deposit and moving assistance. We are happy to further discuss this matter to reach a fair resolution.
  We sincerely regret any negative interactions you may have had with our staff. It is never our intention to make a resident feel dismissed or unheard. We will be reviewing this matter internally to ensure all concerns are addressed with professionalism and respect.
  We would like to work toward a resolution that is fair and satisfactory for all parties involved. Please let us know a convenient time to discuss your concerns further. You may contact us directly at ************ so that we can explore potential solutions together.

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in October 27th and it is now December 30th. We have had issue after issue since moving in. They did a walk through with the builder and allowed us to move in without fixing all the issues wrong. I have a hole in my bathroom door with blue tape on it from the walk through. I reported it and it was removed. We viewed the townhouse and there was a 2-hole beautiful door pull on the front door. Sometime while we signed our the pull was removed and a 1-hole door k*** was put in it's place leaving a hole in the door where air could come through. I reported this several times and no one came till it got cold then instead of putting a long 2-hole pull back on the door they left the door k*** and put a s**** in the hole. I pay way to much to live here have my front door have a door k*** and s**** in it. This does not look like the high end finishes described. When paying for our first months rent we asked about the extra charges for utilities, trash, etc, and we were told that they would move to the next month. They did not and we were charged double up front for those and now they are being charged again. I have now had several trash chages added and we've paid trash the entire time we've been here. The charges also do not match the trash company's charge for trash nor do the new charges match the previous charges. We have been here now for over 60 days and we have not had all our bills posted. The email we were sent says no more than 45 days. The internet and water bills have not been posted to be paid. I can not properly budget which leaves me setting aside money that could be used elsewhere. We also have not gotten a mailbox key and we were told all keys would be here. This place is beautiful but this experience has been awful. The people we speak to are at times rude or seems like we a bothering them and that's if we get someone to the phone. The leasing agent stopped answering. This is really the tips of the issues. I could go on. Please help. I'm exhausted.

  Business Response

  Date: 01/02/2025

  Thank you for reaching out and sharing your concerns regarding the door repair and the utility charges on your account. We take all feedback seriously and want to assure you that we are actively investigating the issues you have brought to our attention.
  

  Regarding the door repair, our maintenance team is working diligently to arrange for a qualified professional to properly address and resolve the issue. We are committed to ensuring the repair meets the highest standards and appreciate your patience as we coordinate this effort.
  

  We are also reviewing the utility charges on your account to provide a clear and accurate response. We will be in touch with you shortly to provide an update or resolution on both matters.
  Should you have any additional details or questions in the meantime, please feel free to contact us directly at ************.
  Thank you for bringing this to our attention, and we look forward to resolving it for you.

  Customer Answer

  Date: 01/06/2025

  Evergreen Live has reached out to me over the weekend and will be calling this week to try to resolve the issue. Nothing has been resolved yet.

  Customer Answer

  Date: 01/10/2025

  I am rejecting this response because:   *aintenance did not call whe. They said they would so I am still waiting on the * maintenance items to be fixed. Now due to weather they can not be fix and we have to wait till Tuesday.

  Business Response

  Date: 01/13/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience youve experienced regarding the door handle repair.
  

  Due to the recent winter storm that impacted our area, the scheduled appointment had to be rescheduled for safety concerns. We deeply regret any frustration this may have caused and appreciate your understanding during this time.
  

  To ensure your needs are addressed as quickly as possible, a member of our maintenance team will reach out to you soon to discuss the next steps. In the meantime, please dont hesitate to call us at ************ if you have any additional questions or concerns.
  

  We are committed to resolving this matter promptly and appreciate your patience and cooperation.

  Business Response

  Date: 01/16/2025

  We are writing in response to the complaint regarding the door handle, mailbox key, and utility bills. We have addressed and resolved these issues reported by the resident.  Additionally, we have confirmed directly with the resident that these items have been fixed to their satisfaction.  We have also given her a direct contact number should she need support in the future.

  Please let us know if you require any further details or documentation regarding this matter.

  Thank you for your time and assistance.

  Customer Answer

  Date: 01/16/2025

  I have reviewed the business response and accept this resolution. All items have been fixed and I have better understanding of the chages on my bill. I also have more people I can contact now so that I can get what I need. I am happy and at peace with my space. Thank you all.

• Initial Complaint

  Date:12/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company recently took over the property management of the property I am renting. Since we have been here we have been late paying our rent. I do understand that everyone has to be paid because it is a business. The original rent is ********. This company charges us ***** processing fee, ***** late fee, and for the past months keeps charging us ****** in legal fees for an eviction they are NOT processing. All they do is send a letter and say we have until the next of the month to have the balance paid in full. They have charged us a late fee and legal fee for the past two months. Charging a fee of 260 monthly is NOWHERE IN OUR LEASE AGREEMENT. I thought that was the purpose of the late fee. That is an extra 310$ dollars we are paying a month toward our rent. We are barely affording the rent thats why we are late but to keep adding these fees just to send a letter is unethical.

  Business Response

  Date: 12/23/2024

  Ms. *******,

  Thank you for sharing your concerns. We understand your frustration and appreciate you taking the time to speak with our team on Saturday. We would like to clarify that the legal notice is not an eviction but a formal reminder for payment, as part of our process to ensure timely rent collection. The charges for legal fees, late fees, and processing fees are outlined in the lease agreement, and we are sorry if this was unclear.
  

  We value our residents and always aim for open communication to resolve any issues. We're glad you had a chance to speak with ******, and we'll continue to look for ways to improve our service moving forward. If you have any further questions or concerns, please don't hesitate to reach out. We are committed to making your experience better.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in a home managed by a property management company called renters warehouse and half way through my lease evergreen live took over the property management. It was a nightmare! So many appointments missed for maintenance repairs and terrible communication. When I moved out they tried charging me for many things that were already there before I moved in. One of the issues was the carpet was not cleaned prior to me morning in, and. I provided pictures and a receipt for when I had to carpets cleaned myself. They still charged me $200 for carpet cleaning!

  Business Response

  Date: 12/17/2024

  Thank you for sharing your concerns regarding the move-out charges for the carpeting in your former unit. We understand your frustration,and we appreciate the opportunity to address your concerns.
  

  As part of our move-out process, tenants are responsible for ensuring the property is left in a clean condition, as outlined in the lease agreement. This includes the cleaning of carpeting to a standard that allows for normal turnover. After reviewing the condition of the unit at the time of move-out, we determined that the carpeting required additional cleaning beyond normal wear and tear.
  We have provided you with the move-out inspection report that documents the condition of the carpeting at the time you vacated. While the receipt you submitted shows carpet cleaning in February 2024, the condition of the carpet upon move-out indicates that additional cleaning was necessary.
  

  If you have a more recent receipt for professional carpet cleaning closer to your move-out date, we would be happy to re-evaluate the charges. Please feel free to share this with us at your earliest convenience.
  Thank you for your understanding, and we are here to address any additional questions or concerns. You can reach us directly at ***********************************************************************.

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** **** i applied for a home with this company over a month ago. Everything was moving smoothly. I was receiving emails, call backs text messages. But then it all stop when the property failed inspection. Now myself and my children have been literally homeless for over three weeks now. Christmas is 15 days away and i have no place to go now. Woman name ******* have been ignoring my phone calls, text messages and emails. To think i actually found a genuine person who cares she prove me wrong cause she is now putting me on the back burning. Knowing how hard it is out here with 5 children. Im spending unnecessary money on storage, spent over ****** for a rental truck. I just want the repairs fixed so me and my family can moved in thats all i an praying ?? for

  Business Response

  Date: 12/11/2024

  Good morning, Ms. ***************** you for reaching out. Please accept my apologies for the lack of communication and stressful living situation.  I assure you this is not the applicant experience we intend to offer.  I have escalated this to the head of property management and asked that you are contacted this morning to get resolution for you.  

  Regards,

  *. *****

  Customer Answer

  Date: 12/11/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of a rental house that Evergreen Live was managing. We left it spotless and received a letter from Evergreen Live stating we would be receiving a full refund. A few weeks later we received a check for the refund, deposited it and it BOUNCED! I have already written checks on that amount now MY checks are going to bounce! How could a company have MY money and then send me a check that bounces?! HELP!!

  Business Response

  Date: 12/02/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this issue may have caused. Please know that we take your concerns seriously and are committed to resolving them promptly.
  Our accounting team has been notified of the issue with the check, and they are actively working to address it. We are prioritizing this matter and will ensure it is resolved as quickly as possible. If we require any additional information from you, a member of our team will reach out shortly.
  We appreciate your patience and understanding as we work to make this right. Should you have any further questions or need additional assistance, please do not hesitate to contact us directly at ************.
  Thank you for giving us the opportunity to address this matter.
  

  Business Response

  Date: 12/02/2024

  Per our accounting team we resolved this issue for him on 11/27/2024 he received the new check on 11/29/2024.

  Thank you!

  Business Response

  Date: 12/02/2024

  Hello, We received confirmation from ******* that he did receive a new check and is depositing it today.  See attached email.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business let their tenants at ********************* and they repaired the fence and its not fixed correctly its dangerous . My special needs kids cant access my full back yard the fence is not straight rebar removed placed the fence is damaged . I want their stuff removed off of my fence and it repaired correctly

  Business Response

  Date: 10/15/2024

  I have tried responding to complaint ******** three times and each time it wipes out my response and says by photos are not acceptable. I've gone from trying to provide 6 to 4 to 2 as JPEG. Is that not acceptable?

  Customer Answer

  Date: 10/15/2024

  The business took responsibility and tried to fix it however, its not done safely . The business said they were done . The business then sent a man over to mess with the fence more . I asked him to leave he began cussing at my minor child and said we should fix it ourselves. I told him he was trespassing he still continued to mess with the fence . The person threw his tools over my fence and jumped over it. The company was told  not to go on the property . We have a video . The fence is still not straight and damaged . I requested that they have a fencing company who was licensed and bonded fix the fence. They have someone who is not licensed and bonded fix it at the materials were picked up from ********** . They are not the same at the rest of the fence or spaced properly. The company never had permission to remove my poles or add ones that werent the same . They removed the anchor pole . 

  Customer Answer

  Date: 10/15/2024

  The business took responsibility and tried to fix it however, its not done safely . The business said they were done . The business then sent a man over to mess with the fence more . I asked him to leave he began cussing at my minor child and said we should fix it ourselves. I told him he was trespassing he still continued to mess with the fence . The person threw his tools over my fence and jumped over it. The company was told  not to go on the property . We have a video . The fence is still not straight and damaged . I requested that they have a fencing company who was licensed and bonded fix the fence. They have someone who is not licensed and bonded fix it at the materials were picked up from ********** . They are not the same at the rest of the fence or spaced properly. The company never had permission to remove my poles or add ones that werent the same . They removed the anchor pole . 

  Business Response

  Date: 10/16/2024

  The consumer is a neighbor to one of our properties who reported our resident damaged her chain link fence.  We dispatched a vendor who repaired, secured and stabilized the fence.  Additionally, we sent our local project manager out 10/15 to confirm the fence was repaired and stable.  It seems the neighbor wants a new fence which is not warranted based on our inspections.

  Customer Answer

  Date: 10/16/2024

  I am rejecting this response because:   The fence is not completed and has rebar at the bottom  of the fence and doesnt stand straight . This is why I requested a licensed and bonded fence contractor . The poles are not spaced evenly and they had someone buy stuff from ********** and not put it in properly . The business then said they wouldnt touch it and sent someone over whom Keeps messing with it. The business let their tenant lean another fence on my fence and cause damage to my fence. I want it repaired by a fencing company not some maintenance man who cant lay it correctly 

  Business Response

  Date: 10/16/2024

  The vendor we had repair the fence is an insured vendor. Our project manager is who went out to verify work was done. The specs of the fence are standard.  This neighbor has harassed our resident, sent 100's of unprofessional emails and leaves long voice messages cursing.  We will not install a new fence because of her threats.  

  Customer Answer

  Date: 10/16/2024

  The company had no authority to add more poles. My fence should be able to stand without the metal wire rebar that is at the bottom that they have weaved through there and the stakes . They need to have it properly laid. I told them that only a licensed and bonded fence company was to touch the fence . They had someone just add poles and stretch it. The city and the business both agreed it was their tenants fault and the property belonged to me . There should be 8 poles . Every ***************************************************** cement level the same as the other fences on my property. The business continues to trespass and touch my fence as of 1153 AM yesterday they said they were done but keep coming back having people mess with it . My fence was standing straight up and down with 8 of the same poles and I expect it to be put back the same way. Its dangerous and hazardous to me. At this point, we would like the funds so that I can hire someone to do it correctly. The business should not touch the fence without written consent . They have been told this *** said they were done and they continued to trespass . 

  Customer Answer

  Date: 10/16/2024

  The company had no authority to add more poles. My fence should be able to stand without the metal wire rebar that is at the bottom that they have weaved through there and the stakes . They need to have it properly laid. I told them that only a licensed and bonded fence company was to touch the fence . They had someone just add poles and stretch it. The city and the business both agreed it was their tenants fault and the property belonged to me . There should be 8 poles . Every ***************************************************** cement level the same as the other fences on my property. The business continues to trespass and touch my fence as of 1153 AM yesterday they said they were done but keep coming back having people mess with it . My fence was standing straight up and down with 8 of the same poles and I expect it to be put back the same way. Its dangerous and hazardous to me. At this point, we would like the funds so that I can hire someone to do it correctly. The business should not touch the fence without written consent . They have been told this *** said they were done and they continued to trespass . 

  Business Response

  Date: 10/21/2024

  i had sent a message to this channel last week explaining that this is a neighbor to our property and is wanting a new fence which is not warranted based on our multiple inspections.  I have been communicating with her for weeks and she is not reasonable.  How do I move forward?

  Business Response

  Date: 10/22/2024

  Repairs that have been made based on a third party vendor and confirmed by our local project manager.  No other repairs will be completed.

  Customer Answer

  Date: 10/22/2024

  I am rejecting this response because:  the fence was not put back in the same condition it was found . The poles arent level or equally spaced . Please provide vendor inspections and receipts from a licensed and bonded fence contractor. . The poles should be every 100 feet as the rest of my fence and straight. The poles arent straight and there is still make shift rebar. Please provide an  address . I never gave you the authority to add poles . The fence is not in shared property and the business doesnt have a fence around their property at all. Ive contacted a surveyor and the city to confirm . 

  Business Response

  Date: 12/09/2024

  I have provided all of the photos and information on what was done, and the fence is not a danger to anyone.  I am not sure how to move past this. Can we set up a call to walk through this with your team?

  Business Response

  Date: 12/10/2024

  I do not see any new information provided for me to review.  The temporary fence our resident had put in place was removed, and the neighbor's fence was secured/repaired.  Please let me know what additional information I can provide to close this out.

  Customer Answer

  Date: 12/10/2024

  I am rejecting this response because:   The business put more poles than required it doesnt match the rest of the fence . The businesses tenant still digs and messes with the fence they have been shown pictures and sent emails . Currently in the process of filing with the city and an attorney regarding the poles and the business not using a licensed fencing contractor and putting up more poles and they are not straight and secure and their tenant is still sabotaging the fence the documentation was sent to the business on November 9 2024

  Business Response

  Date: 12/10/2024

  The pictures recently provided are old photos before the temporary fence was removed and the chain link fence was repaired/secured.  I've previously attached photos showing the fence after our vendor completed the job.  The photos show the fence is stable/secure.  A license is not required for fence repair in ********, but our vendors are vetted and insured to ensure compliance.

  Customer Answer

  Date: 12/10/2024

  I am rejecting this response because:   I asked for a licenses and bonded person as it was on my property and that is how it was put up. I never authorized the addition of poles or you to change the layout of the fence . It had 8 poles 100 feet apart. If your company was going to do any additional construction/ maintenance it should have been discussed . The poles arent level or STRAIGHT and the tenants are continuing to dig and destroy the foundation of the fence 

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for my current home, and it was originally with ******************. Then Evergreen Live took over the management. Ever since they took this over, I have had nothing but problems. I put in a order to have a leak in my ceiling fixed. The shower was leaking through to the dining room. This is a health code violation and is in breach of my contract that i signed as they were not upholding the basic health codes because they did not make the repairs required for 5 months. For 5 months i had a bucket in my dining room to catch water and there was also mold. This was a huge health risk to me and my 6 young children. They finally fixed this, and now when it is time to renew my contract, I was told in the original contract that my rent would only be going up to $1800 if i chose to renew. I was agreeing to renew however now they want to charge me almost $2000 to remain in my home. Now my kids are potentially going to have to upheave their lives all over again after just leaving a domestically violent relationship. This is a plain violation of the contract on multiple fronts. The contract states that it cannot be modified without both parties signing. It also states that whether or not the management agreement is terminated between the landlord and management company, this will not change the validity of the contract, however now I have gotten an email stating that they will no longer uphold the original contract as it is not valid. This is incorrect because I never agreed to a new agreement, and the validity shall not be changed per the original contract. This company has been horrible to deal with, I had to withhold rent in order for them to come and finally fix the hole in the ceiling and then they came a month after that. I signed the contract with the expectation that it would be renewed at $1800.00 and I expect for this to remain in effect or i will be seeking legal means as this is a breach in contract.

  Business Response

  Date: 10/10/2024

  Alicia-

  Please accept our apologies for the frustration you have been experiencing with Evergreen.  We want to make every effort to ensure you have a good experience with us.  You will be hearing from our Portfolio Manager regarding the lease renewal this morning. I will follow back up with you via email to discuss the maintenance issues cited.  We will get this worked out.

   

  K. Magel

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out for over 3 to 4 weeks trying to resolve my issue, they had Crystal call me and she seemed genuinely concerned with my issue, after she stated she would call me back I never heard back from her. Its been over 45 days Ive been trying to get into the home I was approved for and that failed inspection. I have emailed and called with no resolution. I called today because Im currently on my moms couch and my kids on an air mattress! Im a housing recipient and Im with family currently homeless because of this company! I was told today by ****** ( I believe is her name) that crystals manager was not taking calls and would not be accepting mines or a message from me regarding my issue, as a housing ***** this has been a nightmare. They failed inspection and refused to fix the issue or at least communicate with me on finding another unit that would possibly pass inspection. I am homeless literally because of this company! If your like me RUN LIKE YOUR LIFE DEPENDS ON IT! I still have not gotten a resolution even after I was promised this was not how they wanted this to go for me. They will respond like they care but even management never reached out like they stated in my previous complaint to the BBB. The avoidance of calls and e-mails has me in my moms home with no place else to turn.

  Business Response

  Date: 10/01/2024

  I have asked our Portfolio Manager to reach out to you to address these issues and delays.