Additional Complaint Information
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Due to the office failing to communicate we are no longer able to use to cards to pay our rent we received a late fee and they said it's nothing they can do about it. They initially had a fee on the account and advised they had no idea what it was and removed it.Business response
12/01/2021
Business Response /* (1000, 5, 2021/10/12) */ Our management team has spoken with the resident and her roommates to remove charges and make necessary arrangements. As of this morning on 10/12/21, the resident made us aware that she is satisfied and the matter is resolved. Consumer Response /* (2000, 7, 2021/10/12) */ Hello, This is in response to the email the apartment refunded the payment.Initial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
July 2021, there was a leak into my bathroom from the upstairs bathroom that caused pieces of the ceiling to fall, they repaired it. August 2021 I return home from vacation to a large water spot where the previous leak was- I put in a maintenance request that never got taken care of. Early September, the entire building had to be evacuated for electrical issues, the next night the unit above me had a fire in the wall. 9.30.2021 a pipe burst in the unit above me causing severe water damage to my unit. The complex- owned by Knightvest Management- did very little to assist in efforts to make me feel safe and I am not comfortable going back into that unit after it's been "repaired" for fear that it- or something of the sorts- will happen again. When I ask to be put in another unit- they claim they don't have any availability. I've had to miss work dealing with this issue and am upset that a place that I pay rent ON TIME every month would treat me this way.Business response
12/17/2021
Business Response /* (1000, 7, 2021/10/29) */ Thank you for reaching out and providing feedback. We understand unexpected things will happen in an apartment home but we truly appreciate you reaching out to us to solve this issue. Our team is happy to know we were able to talk and get this issue resolved for you. If you need any additional assistance, please do not hesitate to reach out to us via email.Initial Complaint
10/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
So I live in this property and Sept 2021 my apartment caught fire and now Oct 2021 my entire apartment flooded. They want me to pay rent but have done nothing to credit back days lost as we talked about before. I've asked to be moved to a different apartment or property but they claim to have none. I will be sleeping in my car until further notice because they said I'm responsible for housing until there done which is wrong . They still haven't fixed the apartment from the fire wall still open.Business response
12/16/2021
Business Response /* (1000, 7, 2021/10/27) */ Thank you for taking time to submit your feedback on The ******* We know that not all reviews will be positive. But we do strive to provide excellent customer services. I have reviewed your account and looks like all this was taken care of for you. Should you need additional assistance, please reach out to us via email.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
95 total complaints in the last 3 years.
25 complaints closed in the last 12 months.