Complaints

This profile includes complaints for Knightvest Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Knightvest Management

  Dallas, TX 75240-6357

  
• 

  Mosaic Apartments

  5600 N Beach St Haltom City, TX 76137

• 

  Oakville Apartments

  7011 W Parmer Ln Austin, TX 78729

• 

  Charleston Apartments

  14555 Blanco Rd San Antonio, TX 78216

• 

  Harlowe Apartments

  2525 Highway 360 Euless, TX 76039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartments will not pay me back for energy that they used after I had moved out. The apartments will not return my deposit back to me despite there being no issues with the way I left my apartment.

  Business Response

  Date: 03/17/2025

  Hi ******,

  We cannot find your resident records in order to assist. Please reach out to us at ******************************* to provide more details about where you lived and the dates you lived on the property.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ***** Liunov. My wife, our 1.5-year-old child, and I submitted an application to ********* Apartments at ********************************* on January 19, 2025, because their official website and the leasing office stated that they were offering a $1,000 discount on the first month for a 12-month lease agreement. This condition suited us.We started working with the leasing manager, ****** **********. However, after moving in, they charged us the full rent amount of $1,627, without applying the $1,000 discount that was promised both verbally and in written communication, which we have saved. This discount was also advertised on their official website.When I asked about the discount, they did not provide a clear answer. ****** ********** only apologized, stating that it was her mistake for not including the discount in the lease documents. Additionally, they told us that if we do not pay the full rent amount of $1,627, they will evict us. I want to emphasize that from the moment we submitted our application until we moved in, no oneneither verbally nor in writingtold us that the discount would not be honored. I relied on the written communication with the leasing office, where it was repeatedly stated that we would receive the $1,000 discount on the first month.We are responsible tenants who always pay rent on time, but we planned our budget based on this discount, and this is a significant amount for us. We do not want to be left homeless with a small child. We do not know what to do in this situation and are asking for your help.Thank you.

  Business Response

  Date: 03/12/2025

  Dear ***** Liunov,
  Thank you for reaching out and bringing this matter to our attention. I understand the distress this situation has caused, and I sincerely apologize for any confusion or inconvenience you and your family have experienced.
  

  After reviewing the details youve provided, Id like to clarify that the $1,000 discount on the first months rent was conditional. The discount was only applicable if the application was completed and the required payment was made within 48 hours of submission. Unfortunately, as your application was not fully completed and paid until 72 hours after submission, the discount was not applied.
  Additionally,during your conversation with the property manager,  you were made aware of this policy, and all relevant documentation, including the lease contract,was provided to you, which explicitly states that no concession would be applied.
  

  We understand the importance of clear communication and regret any confusion this may have caused. We value you as a tenant and want to ensure that all matters are handled fairly. Please let us know if you have any further questions, or if there is anything else we can assist you with moving forward.

  ****** *******
  Community Manager

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of sanitary conditions within the Building 2 and throughout ****** at ******* within apartment living areas, hallways, staircases and trash rooms of the apartment. Dead mice and rats have been found in hallways and vents. Complex became aware of this issue through Code Compliance in December. I, along with other tenants, filed a 311 complaint on 12/6/24 with photo documentation. The plaintiff sent a written complaint to management via email on 2/11/25 after hearing rats scratching in her ceiling and walls. Complex provided documentation on 2/12/25 that they became aware of the rodent problem 30 days prior which would have been 1/13/25. This is incorrect. Any efforts to address and reports of mice and rats (especially on the scale that was reported to 311) should have been addressed immediately, especially considering the December notification. Complex has shown bad faith in this regard. Documentation from Knightsvest (managment company) also stated that resolution would take 2-4 months during which time the plaintiff will be living in unacceptable conditions as there are rat f**** in the stairways, and rat urine and f**** in the vents. No plan of abatement for the vents and air quality has been mentioned. Living in these conditions for potentially six months is wholly unacceptable. As of 2/27/25, the apartment communicated that 60 rats had be caught by the exterminator company they had retained. Any number of rodents in a residential complex is unacceptable. As of 3/10/24, rats are still being found in apartments and mice/rats are present in the garbage shoot of Building 2. As of 3/10/25, no sanitation or trash takeaway services are being performed on the weekends, which compounds the rodent issue. VIDEOS ARE AVAILABLE AS WELL.

  Business Response

  Date: 03/10/2025

  Thank you for bringing your concerns to our attention, and we appreciate your understanding. We acknowledge the complaint you filed with the Better Business Bureau (BBB). While some of the information provided is accurate, there are certain statements that are not entirely correct.
  
  Due to ongoing construction and weather-related factors in the area, we experienced an increased rodent issue at Mosaic. As soon as we became aware of the situation, we immediately partnered with a reputable pest control company to address the matter. Additionally, the city has conducted an inspection and confirmed that we are in compliance with all landlord responsibilities.
  
  We want to assure you that we are taking this matter very seriously and since identifying the issue, we have taken swift action and are committed to resolving it to the best of our ability. Significant progress has been made,and we are hopeful that the issue will be fully resolved within the next 60 days.
  
  Please understand that rodent problems do not resolve overnight, but rest assured, we are dedicated to ensuring that the situation is properly handled.
  
  Thank you again for your patience and understanding.

  Customer Answer

  Date: 03/11/2025

  I am rejecting this response because:  the Mosaic at ******* office was contacted by ******* ****** with ****** Code Compliance the week of January 7th due to multiple 311 reports from residents (including myself) with images of dead rodents, rodent feces, and rodents in the trash rooms. I can provide the name of the person spoken to for verification from the BBB upon request. Per the ****************************** Mosaic only came into Compliance on February 6th, nearly one month after they became aware of the issue. The fact that infestations signs were so present yet were not acted upon is negligent. Additionally, the complex received multiple email from residents regarding the rat issue in January (records provided to BBB upon request). Additionally, an email communication was sent to residents on 2/27/25 that an exterminator, ****** Services, had been retained with extermination efforts beginning on 2/18/25 (again, one month after they became aware of the infestation) and that 60 rodents had been trapped (which exceeded their expectations - again demonstrating that management had zero urgency or grasp of the extreme nature of the situation. One female rat can have litters of 6-12 ever three weeks).

  Additionally, I was told via written communication on 2/12/25 that over the past 30 days they had brought in an extermination company. Based on the timeline above, they would have been brought into compliance if this had been documented with which they were not until 2/6/25. If they were not brought into compliance, it would be because the inspector did not find their efforts effective or in ******* (per the Compliance Office).

  The resolution timeline stated in this communication was set as ****** days, which is an unacceptable time to live in rodent infested conditions. Additionally, the written statement says that most activity was reported in the **** system. Per my previous statement- what is the plan for abatement within the **** system? Rats are knows carries of airborne diseases such as Hantavirus along with a myriad of others that can be contracted through contact with rat f**** and urine. 

   

  Business Response

  Date: 03/21/2025

  I would like to address the concerns raised in your recent communication. The information you provided regarding non-compliance is inaccurate, as we have not received any documentation or formal notice to suggest such a situation.
  
  In fact, we have been actively addressing the rodent issue with pest control services, and this was initiated well before February. Our team has been diligent in handling all reported concerns promptly and in accordance with standard procedures.
  
  We are committed to maintaining a safe and healthy environment, and we take all reports seriously, ensuring that they are addressed as quickly and effectively as possible. Therefore, we respectfully disagree with the claims made and maintain that all issues brought to the office have been managed properly.

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************** will not address inconsistent trash pickup with trash company. Valet Living frequently misses trash pick-up even though residents pay a monthly valet trash fee of $25. Per the St. ****** VALET TRASH ADDENDUM "Valet trash service will be provided for each resident 5 nights per week. The cost for trash collection is $25.00 per month. A container will be provided to each resident and must be used in conjunction with the valet service. Containers with bagged trash should be placed outside the front door only between the hours of 6:00pm - 8:00pm. Service will begin at 8:00pm." This agreement is not being honored and service is not being enforced resulting in trash sitting out overnight. There has been no communication from the company or the apartments indicating a disruption in service or change in schedule. Trash pickup was missed a couple of days (12/8/2024 & 12/11/2024) last week and has not occurred at all this week as of 12/18/2024. Last week I contacted the ************************************** about this issue again and received this response from *********, the Business Manager, on 12/16/2024 at 5:08pm, "Our schedule remains the same. If your trash goes on a scheduled day missed for pick up please contact the number on your valet living bin. We are working with changing companies to ensure better service, we will send out an email when the new company begins." It is not my job to enforce a contract between **************** and Valet Living. When I contacted ***** Living about this problem in the past they did not seem to know why there was a disruption in service nor could they provide a solution.Please do better at providing solutions. Let residents know if service will not be provided by communicating pickup schedule changes or allow valet trash pickup to be an optional service that residents choose to pay for because at this point funds are being collected for a service that is not provided.

  Business Response

  Date: 01/07/2025

  We are aware of the issues we are having with ************ and have decided to change companies when our contract ends on February 25th.
  Valet Living is aware of her situation and she is on their tracking list to make sure her trash is picked up.
  Our new company will start February 26th. 

  Please reach out to the leasing team directly with any further questions. 

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Knightvest Management, the management company for my apartment due to unresolved health and safety issues. Despite repeated efforts to address these problems, the conditions remain unsafe and uninhabitable.Mold Contamination:Mold is present in the air ducts and behind the boiler. Management hired a questionable vendor, ************************** whose legitimacy and licensing I could not verify. The cleaning was ineffective. Management also painted over mold on the bathroom ceiling, a cosmetic fix that doesnt address the root cause.Heating System Hazard:When I turned on the heat, a strong burning smell filled the apartment, setting off the fire alarms. Upon inspection, I found a wall of mold behind the boiler, raising concerns about both the heating systems safety and the mold contamination.Inadequate Remedies:Management continues to focus on superficial fixes, such as taking pictures, instead of hiring licensed professionals for mold remediation. They have ignored my formal request for proper remediation or immediate lease termination without penalty.Attempts to Resolve:I have repeatedly communicated my concerns, provided access for inspections, and filed a complaint with the local housing authority. Management has failed to act responsibly, leaving the issues unresolved.Impact:The mold has caused health issues for my household. The heating system failure and the extensive mold behind the boiler have created further safety concerns.Resolution Requested:Immediate inspection and professional remediation of the mold and heating system by certified experts.Alternatively, immediate lease termination without penalty.I am requesting BBBs help to hold this company accountable for their negligence and to resolve this matter. I can provide photos, correspondence, and documentation as needed.

  Customer Answer

  Date: 12/12/2024

  This issue has been resolved. 

  Customer Answer

  Date: 12/12/2024

  This issue has been resolved. 

  Business Response

  Date: 12/13/2024

  We are aware of ********* claims and have an attorney working on her case. She is advised to contact our attorney directly with any questions.

  Customer Answer

  Date: 12/13/2024

  I have reviewed the business response and accept this resolution. Please consider this matter closed. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An offer to upgrade internet access was made by the property manager at the ***** at ********, **********, *****. Aerwave, **************, installed a Wi-Fi extender at my apartment, but, inexplicably, cut off the internet. No one at the leasing office explained why the Wi-Fi was disabled on October 11, 2024. I phoned the leasing office on October 11th, 14th and 15th. I kept getting non-answers and there was no resolution. It appears the Aerwave technicians made sure they were paid for installing an extender, but it didn't matter to them if my internet was operational. I felt bullied and manipulated (See Attachments), but to what end? Not sure of what I needed to do ($$) to get the Aerwave technicians to turn the Wi-Fi on, I sent an online message to Knightvest, the ***** corporate offices. They never answered! Various reviews described Aerwave as peddling snake oil. They advertised great service but delivered none (See Review). The letters received from the property manager (See Attachments) said nothing about cutting off the Wi-Fi. The whole thing stinks of mendacity. I want permission to replace Aerwave with ***** Please help in getting this resolved.

  Customer Answer

  Date: 10/23/2024

  Thanks to the Better Business Bureau (BBB), all of my issues and concerns were resolved. Had I not contacted the BBB, I would not a Wi-Fi connection at my residence! Your response to my online plea for HELP was quick and in a timely manner.  Consequently, the corporation I complained about was suddenly happy to help me. More importantly, they were friendlier and more accommodating than ever. The BBB deserves all the praise in the world for helping consumers receive better service from businesses trying to separate us from our money!
  
  Please read the attached FEEDBACK to Knightvest in a PDF. 
  
  Thank you.

  Customer Answer

  Date: 10/24/2024

  Case #******** was completed by the business to my satisfaction yesterday.  Please close the case. Thanking you in advance. 

  Rodney 

   

   

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Lydian did not complete my application correctly, because a new employee did not know how to do income. I asked for a refund of my application fee due to the inability to properly process the application. I ended up disputing the charge with my bank. I made multiple phone calls, emails to engage with managment to make it right. The Follow up was spotty and always we will get back to you. Fast forward the company sent me to collections without warning and falsely stated that I had insufficient funds. Not true they had my money for almost 10 days. I have been trying to reconcile with the company again. They are unwilling to see that a mistake was made and that I should not have to pay for a mistake that was made by an employee on validating my income incorrectly.

  Business Response

  Date: 10/16/2024

  To whom it may concern,
  
  ***** ********* applied at Lydian Apartments on 5/28/2024,to which she completed the online application process which required her to sign that she agreed to all terms and conditions or the Application Process and Rental Criteria. A copy of the signed documents is included and within the verbiage of the documents, ***** agreed that once App and Admin Fees are paid to reserve a home, they automatically become non-refundable since we do not collect deposits on our homes and such fees are kept as liquidated damages.
  
  On 6/3/2024 the site was finally able to verify Kellys Rental history with her landlord. ***** also did not complete the application process by sending 3 full pay stubs for review as proof of income, she merely sent over a snapshot of US Food documents. The application outlines acceptable forms of proof of payment.  
  
  On 6/6/2024 ******* made a final attempt to collect documents by calling ***** and was unable to reach her.
  On 6/6/2024 Kellys application was denied due to not receiving all required documentation from ***** needed to approve the file.
  On 6/6/2024 ***** was sent a Final Accounting Statement showing that her file had been denied and $0 Refund was due.  
  On 6/11/2024 ******* made 2 calls to ***** to discuss her final accounting.
  On 6/13/2024 our office was notified that ***** cancelled/insufficient funds her payment of fees to our office. A copy of the ledger showing this is included as well.
  On 7/28/2024 Kellys account was deemed as uncollectable after more than 30 days and was turned over to our collection agency. On 8/28 the collection agency accepted the account and started collection procedures to recover the balance of $306.90 that was owed to Lydian Apartments for processing Kellys application and pulling the apartment off the market for the 7 days while the agents tried verifying and waiting on needed documents from *****
  
  It is Lydian Apartments stance that the monies are owed and due immediately as ***** fully understood all fees were non-refundable at the time of application, Management made an attempt to complete Kellys application process, and ***** cancelled payment on the account only after she was denied due to not providing needed documents in a timely manner.
  
  We have provided the Leasing Application, Ledger, and Activity Report for your review and to support our final stance. Should you have any further questions or concerns please feel free to contact us immediately to discuss.

  Thank you,

  Lydian Management

  ***********************************************************, ************

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago I was a victim of identity report and this place had two different balances for me I reported it to the credit bureau and bbb the management in ********* and Tennessee removed it from my report however two years later it is back on there I went into the office today and the young lady I spoke with was so nonchalant she never asked my name only told me to wheres my proof from two years ago today is sept 28. Below is what I stated in my email two years ago to ******************* Hi im ******* ******* good afternoon for record purposes I wanted to explained everything and send you the documents you requested I spoke with you yesterday I also came in the office and there was two young ladies there when I came to speak with ****** they explained she was no longer there and I left my contact information to speak with you and never received a call. I called you yesterday and explained why I had been trying to contact you. You asked what did I want you to do and I was explaining report that I never lived there as i never did your sister property in ********* did because of the identity theft you then explained to me to dispute with credit bureau I did but they are contacting the collection agency that your community gave the collection to. And both of those companies also stated I needed to contact you as well which could help this situation. You then advised me to send the documents so you could talk to the regional manager. I would like the regional manager information or name as well for my records please. Thanks for your help and thanks in advance have a good day. The documents are attached below.******* *******

  Business Response

  Date: 10/02/2024

  We are sorry to hear you're experiencing this issue. Our records (attached) show an application in your name. The payment for the application came back due to insufficient funds, hence the charge. We no longer own this property and unfortunately are unable to assist as we do not have access to any other records. It's recommended you take this up with the collections agency to dispute.

  Customer Answer

  Date: 10/02/2024

  I am rejecting this response because:   Well you all need to reach out to rent debt and clear it you give a fraudulent collection and leave it up to me handle knowing that collection company will never remove it this is beyond wrong!You can contact the company and tell them to remove the debt the new company has responded and rent debt collectors respond you all have to resolve this! So you put a dent on me thats proven fraudulent and tell me you got nothing to do with it 

  Business Response

  Date: 10/11/2024

  Unfortunately you will need to take this up with Rent Debt. Because we no longer on this property, we are unable to make changes. Rent Debt now owes the debt and they will be the way to a resolution. 

  Customer Answer

  Date: 10/11/2024

  I am rejecting this response because:   Rent debt have to verify with knight vest. This is a scam. Im a victim of identity theft I reached out

• Initial Complaint

  Date:09/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No working AC unit in 7 weeks. Knightvest has done NOTHING but drag out the issue. Currently *** had no AC unit at ALL! *********** in an apartment without AC for almost 2 months now. I am fighting to get my rent back, but this place is terrible in generalconsidering someone got stabbed and MURDERED outside my front door here. Yeah the news articles are all online. **** has not installed cameras nor fixed the gate in our gated community. Unsafe environment around my apartment, now an unsafe place to LIVE. With 85 degree weather inside my home, with no help in sight.

  Business Response

  Date: 09/26/2024

  Good morning,
  
  The resident has been experiencing ongoing issues with her AC system since August 5th, 2024. Below is a timeline of the events per our work order system.
  
  8/5 reported, 8/5 repaired: Freon recharged, AC operational.
  8/20 reported, 8/20 repaired: Freon recharged, AC operational.
  8/20 reported, 8/20 repaired: (2nd call of the day) AC unit inspected, portable installed (this was at night)
  8/21 repaired:  repaired ******** valve, AC operational.
  9/7 reported, 9/9 repaired: Freon recharged, located secondary leak from internal coils, attempted to use leak stop to repair leak, AC operational.
  9/14: AC reported as non-functional, portable unit installed.
  9/16: Determined AC replacement was necessary, new AC unit ordered.
  9/19-9/20: Condenser arrived damaged, new AC unit ordered, resident notified that repairs will begin once replacement AC arrives.
  9/23: Replacement AC received late in the afternoon.
  9/24: AC repaired and functioning properly.
  9/25: Portable unit removed.
  
  The resident has since provided her AC bills, which we are currently reviewing to assess any credits owed due to the overages. 

   

  Please reach out to the community manager if there are further questions. 

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in September 2023, not even a month of moving in and I had a rat infestation. The issues was never resolved, I have caught and killed the rats myself. Neighbors move in and the are smoking illegal substances, reported to the office they said they cant control the smells. Last, we keep losing hot water every week and have little to no water pressure! Ive reported every single incident to ****, corporate, the ***, and now you in hopes you can help me!

  Business Response

  Date: 09/11/2024

  Dear ****** *******,
  
  I hope this message finds you well. I wanted to personally address the concerns youve raised regarding the recent issues youve experienced in your home, including the rodent problems, neighboring disturbances, and the recurring hot water outages.
  
  Please accept our sincerest apologies for the inconvenience and frustration these situations have caused you. While we strive to provide a comfortable environment for all our residents, I understand that these incidents have impacted your living experience.
  
  We recognize that despite our efforts, some of these challenges, such as pest control and neighbor behavior, may seem beyond our immediate control. However, I want to assure you that we are doing everything we can to work with the appropriate professionals to mitigate these issues.
  
  Regarding the hot water outages, we understand how disruptive this has been, and we are working closely with our maintenance team and plumbing company to minimize boiler issues. Please know that we are actively looking into long-term solutions to ensure more reliable service moving forward.
  
  Your concerns are important to us, and we truly value you as a resident. Please dont hesitate to reach out.
  
  Once again, we are truly sorry for any discomfort these issues have caused. Thank you for your patience and understanding.
  
  ***** ******
  Community Manager

  Customer Answer

  Date: 09/11/2024

  I am rejecting this response because:   I have tirelessly contacted the property the moment I begin experiencing the rodent issues.  Maintenance came out and the smell continued and my pantry everyday has food eaten.  I had to hire my own pest control to come out and discard of a dead rodent that was caught on a trap I purchased.  In total I have been able to catch 4 rodents myself and I havent even lived here a year.  Neighbors moved in to the right of me and when they are home my unit is covered in the smell of marijuana!  Ive contacted the Police and they have informed I cant do anything unless their front door smells when Police are called out.  Yet my entire unit wreaks of it causing me to have headaches and I then have to drive my asthmatic son to his dads because its triggering!  The manager asked me to give her the unit #, how do I know they know who has recently moved in.  Since Hurricane *****, we have not had hot water or pressure every week without notice.  I have gone 2.5 days in one week without hot water.  The manager claimed she sent a notice and she did not.  I keep all the emails they send.  Maintenance even hung up on me and the next time I called told me themselves, the office knew!  My lease is up and I am left without a choice but to uproot and leave due to the circumstances!  I am requesting a refund of 1-full months of rent so that I can essentially be somewhat reimbursed for all the cost I have endured, the food that has gone to waste, the traps Ive bought and hired pest control, and everytime we dont have water we have to go find a place to shower.  I am also requesting a refund because the property manager should at try to at least ensure we feel safe and have the living accommodations we need.  With neighbors who have no regard for minors and the health risk they put them in when they freely smoke illegal substances in a connected unit, we do not feel safe and end up feeling sick!  Ive reached out to corporate, *** asked corporate to respond and they have yet to do so leaving me no choice, but to make a move I cant afford to!  The person responding is the property manager who has done nothing.  I want a response from corporate and a refund as stated above to resolve this matter.  I have reported them to other agencies as well.  There are multiple of us with the same complaints.  I look forward to hearing back from corporate and receiving a refund!  Thank you.