Reviews

This profile includes reviews for Willow Bridge Property Company National LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Willow Bridge Property Company National LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Willow Bridge Property Company National LLC

  2000 McKinney Ave Ste 1100 Dallas, TX 75201-2033

  
• 

  Lincoln Property Company

  135 Constitution Blvd Franklin, MA 02038

• 

  Lincoln Property Company

  1155 Herndon Pkwy Ste 100 Herndon, VA 20170

• 

  Lincoln Property Company (Headquarters)

  17900 NE 31st Ct Aventura, FL 33160

• 

  Lincoln Property Company of Florida, Inc.

  110 S Hoover Blvd Tampa, FL 33609

Review Details

• Review fromBpr G

  Date: 05/09/2025

  1 star
  The property manager ***** ******* needs to understand he is getting paid when tenants are paying their rent. The management should defininetly assess this property manager's attitude.

• Review fromAJ A

  Date: 05/05/2025

  1 star
  Bad experience with **************** location.1. There is only ONE person working in the office for 2 complexes. When I wanted to apply for an available apt it took multiple calls/emails and I finally got a response 5 days later! 2. The agent on staff was super hard to get ahold of after my application was declined (never happened before to me - was accepted by another complex).3. After being declined I understandably had lots of questions - including wanting to know when /how Id be getting my deposit of $300 back. In ***** they have 30 days or less btw to give a full refund. I emailed a few times and called and left voicemails with ZERO response.4. When I finally got a response the agent was short, didnt answer my questions, and lied and said he had left me voice mails (not true - why tell a lie that I can easily prove you didnt call?). He said I would get my refund but thats it no specifics regarding how or if it was ACH or check??? 5. I sent a final email asking for clarification about refund last week to both Rockwall Commons AND Willow Bridge on their site and still they havent responded still.6. ****** Reviews tell you everything you need to know about this property - such a blessing I am not going to live there.

• Review fromWanda B

  Date: 04/20/2025

  1 star

  Wanda B

  Date: 04/20/2025

  0 stars-DO NOT MOVE HERE if you have any medical/disabling conditions. I moved into the newly constructed apartments Lakeview at **************** late December 2024. On the first day of moving in, there was a strong tobacco smell in my apartment. I went to the office and let leasing consultant ***** know and how much of a problem it be for me due to having asthma. ***** said, "We are a smoke free community and she will let the leasing manager Geo know". From December 27, 2024 to current I've repeatedly call, visited the leasing office, written complaints via the resident portal app of my unit being filled with tobacco smoke as late as 1am in the morning and the respiratory distress it causes. I had to be taken out by ambulance to the hospital, multiple medications, and the list goes on. I've requested to be moved to a different unit but they want to charge me for the transfer. I've invited them to come to my apartment when the tobacco smoke was present and they would show up an hour + later and the air purifiers have already cleaned the air. I don't open windows and have not for over 30 years because of my allergies. The leasing staff know I work from home and that I spend the majority of my time in my home. The leasing staff know they have several tenants on the property who smoke on the property which is in violation of their smoking addendum but do nothing about it. They send out emails concerning excessive cigarette butts on the property but don't make any effort to repair or remedy the violation causing the right to quiet enjoyment and a smoke-free environment of other residents in the community. Don't fall for the sales pitch it being a smoke-free community. They were so desperate to lease they deceitfully gave the sales pitch of a smoke-free service/community which they do not enforce according to their own policies. This has been going for too long. Willow Bridge train your employees how to handle severe situations like this and stop breaching you own lease.

  Willow Bridge Property Company National LLC

  Date: 05/01/2025

  ***** M. **** SHAREHOLDER ************ Direct ************ Main ************ Fax ********************* ***** ******; ID No. ******* This firm represents Lakeview at the Gates of Prosper. Please direct all further communications regarding this matter to me.Lakeview at the Gates of Prosper has made diligent efforts in trying to address Ms. ******* concerns regarding smoke odors in her apartment. Upon Ms. ****** notifying the staff at ******** at the Gates of Prosper of any smoking odors, the community promptly engaged in remediation efforts by sending several community-wide emails reminding tenants of the communitys no-smoking policies and to report to the office anyone that is not abiding by these rules. Lakeview at the Gates of Prosper also contacted Ms. ******* neighbors in an attempt to verify Ms. ******* concerns. Additionally, Ms. ******* unit was promptly inspected on several occasions after Ms. ****** notified the office of tobacco odors; however, on every occasion, Lakeview at the Gates of Prosper could not smell any lingering aroma of tobacco smoke.Notwithstanding the above, as a customer service measure, Ms. ****** was also offered the ability to transfer units as well as terminate her lease, which Ms. ****** refused.If you have any further questions, please do not hesitate to contact me.Very truly yours,****** ***** & ******, P.C.***** M. ****

  Wanda B

  Date: 05/07/2025

  Lakeview at the Gates of Prosper made no diligent efforts to address, repair or remedy my concerns concerning the infiltration of tobacco smoke in my apartment unit which is supposed to be a smoke-free community. The only thing the leasing property did was send out emails as their counsel stated in his response which is not a repair or remedy in accordance with state laws under Texas Property Code ******* when the conditions is a health and safety issue. From December 27, 2024 to date all Willow Bridge Management did was send out emails which never addressed the problem neither did they investigated it which they could have but refused to do. It is not the tenants duty or responsibility to find out who is smoking, but it is Willow Bridge responsibility as a contracted management company. Residents cannot report other residents violating a leasing e.g. smoking when the violated act is done behind their closed and locked door. It is impossible to report such to the leasing staff. However, Willow Bridge has the authority to not only inspect each unit and test for tobacco smoke but they failed to do so. The tobacco infiltration is apparently coming through the ventilation system and the community widespread emails does not repair or remedy the health and safety conditions. The counsel here lied about contacting the neighbors concerning the tobacco smoke as I was told by several leasing staff that others neighbors in the building had complained about cigarette smoke too. And if each neighbor is contacted on this they too will confirm the recklessness of Willow Bridge concerning continuous smoking on the property. I also have several video footage of a neighbor on the same floor smoking in the building, emails from Willow Bridge about large amounts of smoking butts found on the property, other individuals smoking on the property. Last, the staff at Willow Bridge only visited my unit three times after complaining about the cigarette smoke in my unit and this was over an hour after calling, emailing, and visiting the office multiple times about the cigarette smoke which could not be detected because of the air purifiers I run consistently in my apartment just so I can breathe and live in my unit until I move out after terminating my lease due to this violation and health and safety issue. Nothing was done promptly by Willow Bridge staff and they would never be able to smell the tobacco smoke when they did visited my apartment because their visit was always an hour or more later and the air purifiers had cleaned the air. And as for transferring to another unit, I requested this via email to management and in person at the leasing office which it was denied and I was told I had to pay for the transfer for something I did not cause. Never once did Willow Bridge extend to transfer me to a different unit until I filed legal documents against Lakeview at the Gates of Prosper but it was too late as my health had deteriorated due to continuous exposure to tobacco smoke whereby my doctor instructed me to immediately get out of the unit to heal and preserve my life. I was force to go on disability so I can heal and recover and find new housing where I am not exposed to tobacco smoke. Willow Bridge counsel deceitfully failed to mention the only time they offered to transfer me to a different unit and/or to terminate my lease was in Precinct 4 Justice Court of ************* on April 24, 2025 if I would agree drop my civil complaint and all future complaints against them. I did not agree with Willow Bridge counsel. If Willow Bridge had transferred me at their own expense since they allowed this undue hardship come against me due to their failure to manage the property according to the lease agreement by maintaining a smoke-free, healthy and safe habitat for all residence as the lease agreement states, this all could have been avoided. For the record, I've terminated the lease in accordance with Texas Property Code *******. I've never refused to terminate my lease which is another act of deceit and lies by Willow Bridge counsel. The only refusal I gave was to not give up my right to exercise any civil litigation against the defendants in court for breaching the lease, causing me undue hardship, health and safety problems, undue financial hardship, and almost costing me my life where all this is sustained with physical and documental evidence.

• Review fromS. D.

  Date: 03/12/2025

  1 star

  S. D.

  Date: 03/12/2025

  **DO NOT MOVE HERE** I REPEAT **DO NOT MOVE HERE** I've lived here for 4 years and cannot wait for my lease to be up, this complex run by Willow Bridge has been run to the depths of H*LL. Management is constantly changing and the newest team of people running the leasing office are absolute morons and completely incompetent. ***** the new manager has resting b*tch face and you can tell she's underqualified for the job just looking at her. They have double charged me on rent and I'm going on months of them trying to resolve the issue with little help because the lease I signed they did not have on file. The payment portal to pay rent is a joke and never accurately reflects what I owe. They do NOT care about their residents and will give you the run around instead of solve issues. This place is running a SCAM to steal your money! We've had active shooters in the building, homeless right outside the front door and not to mention packages are CONSTANTLY stolen from the mail room with no security whatsoever, if you complain they say there's nothing they can do but know its a problem. This area is unsafe to live and the homeless crackheads gather around all the surrounding blocks. If you want to enjoy the luxuries of downtown do not sign a lease here!! WILLOW BRIDGE IS A SCAM!!!!!

  Willow Bridge Property Company National LLC

  Date: 04/11/2025

  Good Afternoon, Can you please let me know which Property that you are referring to? This will help us further assist you. Thank you.

  S. D.

  Date: 04/17/2025

  TwentyOne01 Apartments on Market in ******, ********. It's been since January my lease has been messed up and I've been double charged for rent. Absolutely no one in the leasing office can help.

  S. D.

  Date: 05/02/2025

  Update*** my rent has finally been corrected, thanks to **** in the leasing office for working with me for 5 months to get the issue fixed. I'm happy to say as well ***** is no longer at ********** and better management has stepped in.

• Review fromElise L

  Date: 02/08/2025

  1 star
  Keep looking, this property is lipstick on a pig.The buildings are built rather cheap, resulting in high electric bills both in the summer and winter.When it snowed, they never cleared the sidewalks. Although they sent an email out to the residents saying they were going to work diligently to get the snow removed. I didn't see a single person taking action on ******* was the same story this past summer when we couldn't use the pool until late August. The pool had been under repair and we were told they were working diligently to get it fixed. Mind you we pay an additional fee for the "amenities". Not much of an amenity when you can't use it. But don't worry...they still had us all pay in full even though we couldn't use what we were paying for.There have been break-ins to the leasing office and residents vehicles have been stolen. The area seems unsafe.There is a light pole on Venue ** that has been down since September and not replaced...just to add to the lack of security with dark sidewalks.The property manager has been very nice and good to work with thus far. The only thing is, she manages a handful of locations and isn't on-site at all times.They have office hours posted online and on the front door. However, these hours aren't accurate and when the office is closed or there isn't someone on-site...you can't access the clubhouse.I'm trying to think of one positive thing to say about this property but I can't. Advertising it as "luxury living" is inaccurate. Just drive through the community and decide for yourself if it gives you "luxury living" vibes.Willow Bridge Property Company is the property managing company for The Venue...they have a handful of properties in the area. With my experience at this property, I would strongly suggest to avoid any of their properties.

• Review fromM. H.

  Date: 01/23/2025

  2 stars

  M. H.

  Date: 01/23/2025

  WillowBridge advertises their properties as "Luxury Apartment Complexes" which is a joke. They are old, not maintained , and outdated. They spend money on the EXTERIOR areas and amenities to draw people in while the actual apartments are falling apart. You don't realize it until you're in and locked into a least. I have lived in two different Willowbridge properties and both had issues with leaks, MOLD, old appliances, etc, and always a very slow resolution of issues and zero concern for the disruption caused. They care only about filling apartments at maximum rents. They had the audacity to ask me to renew my lease with a rent increase while I had two gaping holes in my ceiling due to leaks. The holes had been there for nearly a month while they "tried to figure out the problem". Not one dime of compensation was offered. They could have offered SOMETHING - it didn't have to be a lot. Just a gesture to show that they recognize the less than ideal situation for the HIGH amount of rent being paid. When I asked if I could expect anything they just bluntly said "no we don't offer compensation for maintenance issues". Horrible way to do business. Some of the building managers and maintenance people try hard and do what they can but upper management lends little support and does not allow them to do what it takes to have happy tenants. The turnover rate is ridiculous. I would never live in another WillowBridge property again. Renters beware!,

  Willow Bridge Property Company National LLC

  Date: 01/27/2025

  Hello, Thank you for your review. We appreciate your cooperation as we actively work on the issue in your home. While we understand your frustration, we hope that our immediate response to your report of the drip in your shower and continued efforts to resolve it sets your mind at ease that we are committed to resolving all issues. Should you decide to re visit the previous offers of transferring, or other options we have presented please dont hesitate to reach back out.

  M. H.

  Date: 02/02/2025

  I certainly HAVE been cooperative but I don't think you really DO understand my frustration and have no concept of customer service or value for price paid - pretty basic business concepts. And to be clear these comments pertain to Willowbridge Upper Management , and not the staff on property who actually do seem to care and are doing their best. Willowbridge just puts them out front to deliver their corporate responses which is unfair.Willowbridge takes the stance of "we're sorry, we'll fix it, you just deal with it". This can not be passed off as a "routine maintenance issue that happens in an older building". This is a STRUCTURAL problem of some sort that is causing reoccurring leaks and a lot of inconvenience and stress. I pay $90/day to live here and 49 of those to date, have been spent worrying about water intrusion, being exposed to mold, looking at unsightly holes in my ceiling and interruptions to my work day. Do you really think that's fair when all the while I'm paying rent in full and on time? Compensation for even ONE day would have shown at least a goodwill gesture. There are things you could offer that wouldn't cost a dime , but just the flat "no we don't offer compensation of any kind", is insulting and off putting. Yes there was an immediate response to the water intrusion and a hole immediately cut in my ceiling as an attempt to identify the cause each time. The first leak took over 3 weeks to repair , and the second 4 weeks to repair. So not exactly an immediate RESOLUTION.Then the repairs were finally scheduled..... . Without the use of a bathroom, or a quiet work environment, it would have been impossible to remain in my apartment during the construction - therefore I requested it be done on a day when I would be away all day 8am-5pm. After being away for NINE hours, I returned at 5pm to a full construction project still in progress - dust, sanding, paint, drop cloths, etc. I also returned to find that the painter had turned my thermostat up to 80 DEGREES saying "it helps things dry faster". He was not authorized to touch anything in my apartment and was completely unsupervised. Again, another instance of paying for an apartment that was not habitable, private, or safe. And to set the record straight, The ONLY offer made to me (AFTER I requested that some type of compensation be made) was via email ..... and it read.... "there is the option to transfer if that is something you would like to explore. I cannot promise that there will not be issues in a new apartment but that option is available. "Is that really a good option? I didn't think so. My rent has now been INCREASED with no promise whatsoever that this will not happen again. But I will tell you if it does, I will take further actions and compensation will be required.

• Review fromM. L.

  Date: 12/03/2024

  1 star

  M. L.

  Date: 12/03/2024

  Honestly, I've never lived in a more unaccommodating place ever.I had a very bad MOLD ISSUE. MOLD was EVERYWHERE. It started off with what I thought was dust covering my wooden table, but I quickly realized it was mold due to the way it looked like colonies and growing rapidly. Then, I started to notice the mold growth EVERYWHERE. They claimed they've never seen anything like it, but there are other complaints in their reviews. I sent them emails with photos of the mold on my brand new couch, dining table, shoes, bookshelves and on one side of my island. After I bought a dehumidifier and nothing really changed, I went to the office to see if I could transfer apartments, but was told since I was late on rent in the last 12 months, I wasn't able to move units; and even if I could, I'd have to move into a bigger or smaller unit than what I have now. I've NEVER heard of a place not allowing you to move to the same floor plan. That was when I realized they have a lot of nonsensical rules that you wouldn't think matter or have never heard of, but they strive to make things difficult here, almost on purpose.For example, Today I attempted to use 'Rent App' a popular split rent service that sends the funds directly to the landlord, via Electronic Payment (A valid, approved form of payment), but they rejected it, since it wasn't an 'approved' payment method.... EVEN THOUGH IT'S SENT VIA ACH... DIRECTLY TO THEM. All they needed to do was click a link, enter their routing and account number ONCE and the ELECTRONIC PAYMENT would be sent directly to their bank account automatically each month, and they refused. It makes ZERO sense, especially since 'Rent App' has Willow Bridge as a trusted property manager that accepts them. They accept Flex, but I wasn't able to use Flex so, that's when I found Rent App, virtually the same thing..It's just little things like that that makes living here insufferable and why I'm debating terminating my lease early.

  Willow Bridge Property Company National LLC

  Date: 01/03/2025

  Dear ******,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've experienced and appreciate the opportunity to address your concerns.We understand how frustrating it can be to deal with mold, and we take reports of this nature very seriously. Our team is committed to maintaining a safe and healthy living environment for all residents. The Regional Maintenance Director has confirmed with you that the ****************** has fully addressed all your prior maintenance concerns, and there are no outstanding or unresolved issues.We also want to clarify the policies regarding rent payments and transfers. While we strive to enforce consistent guidelines, we regret any inconvenience caused. Your comfort and satisfaction are very important to us. Thank you for bringing these matters to our attention Best regards,

  M. L.

  Date: 01/08/2025

  Rent payment complaints has been addressed and Mold has been settled, as well as my other maintenance requests. Though, we will see if mold reappears this summer once it gets hot and humid again. Thank you.

• Review fromDre T

  Date: 12/02/2024

  1 star
  Property management recently took over my apartment complex. Since doing so all security doors have been unlocked making the apartment accessible to anyone on the street. Management is also not responsive to emails or calls. Valet trash is included in fees but trash is not regularly picked up according to schedule leaving trash in the hallways for days. When attempting to call the corporate office, the person that answers the line also hung up the phone on me when attempting to place a complaint.

• Review fromZarria D

  Date: 11/29/2024

  1 star

  Zarria D

  Date: 11/29/2024

  we have currently switched to the new property which is Willowbridge their new regional manager, Juney *** very rude and disrespectful. She tried to antagonize me and also racial profiling me while I am still a resident on the property. Ive been without heat for weeks and they keep saying that Im lying and theyre fixing it, but I have several proof also have a video of her verbally attacking me. Insulting me telling me Im reeking of alcohol. When that was not true, she put her finger in my face that lady needs to be fired and I will do something about it. They dont even have a Corporate number because they keep going through the regional manager for stuff. She abuses her power. Shes very disrespectful to the residence. Also they come into your home with no permission. They dont even alert you that they are coming. Very invasive.

  Willow Bridge Property Company National LLC

  Date: 01/06/2025

  Thank you for your feedback. Our goal is to present a positive, professional image at all times. We strive to deliver a consistently positive experience. We will share this review with the *** and address the incident accordingly. It is my understanding from the site that your heat is working. Should you encounter problems again, please reach out to the Business Manager at the site for an immediate maintenance response.

• Review fromAC N

  Date: 11/08/2024

  1 star
  This property management company has come in and taken over my current residence. The communication is trash! We have no portal! No one is answering the phone. No one is in the office. I finally took a picture of the sign thats will return at! Because it was well after that time and no one was there. We dont have any trash dumpsters! We pay for valet trash but no one has told us what to do with our trash! People have just thrown their trash where the dumpster are! How ridiculous is this!