Reviews

This profile includes reviews for Willow Bridge Property Company National LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Willow Bridge Property Company National LLC

  2000 McKinney Ave Ste 1100 Dallas, TX 75201-2033

  
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  Station 117 Apartments

  117 Dean Ave Franklin, MA 02038

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  Lincoln Property Company

  1155 Herndon Pkwy Ste 100 Herndon, VA 20170

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  Crystal Lake Apartments

  7680 W Highway 98 Pensacola, FL 32506

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  Lincoln Property Management

  13105 Briar Forest Houston, TX 77077

Review Details

• Review fromStephanie B

  Date: 10/12/2024

  1 star
  I applied to the Buckhead 960 apartments, and got denied. I was moving up from **, and did not know it was NOT a common practice for companies to take the deposit at the time of the application. After denial they said I would receive a check in the mail in 2 weeks. Well, that gets a little complicated if you are moving. They gave me the run around for over a month. Then when I threatened to call the better business bureau they miraculously had a check ready for pickup. I confirmed the hours of operation, told them I would be by that day before closing, and they decided to close early and go home. This place does very shady business without integrity. It's ironic that they denied our application even though I own property with a lot of equity in it and my husband has a good credit score but because they are in fear of me paying they also take forever to process a refund which comes to find out is not necessary. Seems that are making money just on applications coming through. Someone may want to take a look at that.

• Review fromTonya M

  Date: 10/02/2024

  1 star

  Tonya M

  Date: 10/02/2024

  This is an awful place to rent from I have an $14,395 check just floating in the air they said they havent received and my rent suppose to be paid up until December and I cant get no one on the phone and the property manager emails and calls me back whenever she feels like it

  Willow Bridge Property Company National LLC

  Date: 10/03/2024

  Good afternoon *****, Thank you for sharing your concerns here. We have communicated with you that we are working with the ownership's corporate office to locate your check that was mailed to them versus the leasing office. In the meantime, we have also communicated with you that no additional actions will be taken as we have confirmed the check. I apologize for this inconvenience, however, some of this is out of our control. As we have more updates on the check and getting it reissued, we will gladly communicate that with you and be sure to keep you looped into any progress.

• Review fromGregory N

  Date: 09/27/2024

  1 star
  I currently live in the ****** and its a nightmare. Im in need if pest control seriously and guess that, we dont have it but they are taking it out of our rent. That sounds a little fraudulent! Secondly you cant get anything repaired in a time manner. To pay over 2 grand for an apartment that I have to pour water in the back of the toilet for it to flush is insane! I would never recommend anyone to move here!

• Review fromSydney F

  Date: 09/19/2024

  1 star

  Sydney F

  Date: 09/19/2024

  If I could leave 0 stars I would. I am not entirely sure how long this company has been in charge of the complex I am staying at. When I first moved in last October we did have complications with approval although everything was fine on our end. I think it more solely has to do with the management and lack of communication with the employees. I have now been without a washer for almost 3 weeks. Service requests do nothing. Going in person does nothing. Emailing all of the management team has done nothing, my portal for email with the team no longer has both of the emails I sent about the situation. Hopefully with a formal complaint something can be done. At this point I am looking at talking to a lawyer and going to court. It is unacceptable and we have been more than understanding but it is now going on three weeks without our washer and we are having to pay to clean our clothes when the problem can easily be fixed if there was communication with the team. The complex is ******** in *********, **, *****.

  Willow Bridge Property Company National LLC

  Date: 10/09/2024

  Thank you for reaching out to us and for your patience regarding your recent complaint about the washing machine leak. We truly value your feedback.We understand your concern about the time it took to resolve the issue. We want to clarify that after your initial complaint in March, we did not receive any further service requests from you until this recent work order in September. We appreciate your understanding, as we strive to provide timely and effective service.We are glad to confirm that the leak was resolved within 7 business days of your latest request. Our team is committed to ensuring that all issues are addressed promptly and to your satisfaction.If you have any further questions or concerns, please feel free to reach out. Your satisfaction is our priority.

• Review fromAmy L

  Date: 09/11/2024

  1 star

  Amy L

  Date: 09/11/2024

  The willow bridge properties recently took over my apartment complex. Since they have taken over, the elevator are constantly out. We have not had all 4 elevators operational in over 2 months.

  Willow Bridge Property Company National LLC

  Date: 09/12/2024

  Hi ***,Thank you for reaching out to us about this matter. To better assist you, can you confirm the name of the property you are referencing?

• Review fromMatthew L

  Date: 08/27/2024

  1 star
  I am living at ************* in *********** and aside from my initial tour to see the model units, everything has been a disaster. They have model units but they do not move anyone into them. Instead, they put you some kind of cheap knock-off version of what slapped together in the professional, model interior. Moreover, the entire team has incredibly difficult to work with. When I reached out to say I would like to move forward with a lease agreement, I mentioned my move-in date and was told the unit I could move into would be available and ready. I continued to experience low water pressure throughout my entire unit, from the kitchen sink to the shower. When I submitted these maintenance requests, the response I was given was "That's just the way it is". Then I started noticing a white powder that kept building up around the ice and waterspout for the refrigerator. At first, I didn't think anything of it at first and wiped it away. However, a month and half into living there, I kept experiencing the same issue. In several instances, I have come down to the lobby to hear the entire leasing team talking poorly about me in their offices. I know because they are referencing my exact complaints and issues, my unit number etc. When I brought that issue up, I was AGAIN told that I was the issue. I have been told to "get out" of their offices" when I have stood there, holding them accountable for serious faults in their plumbing, which I have complained about for six weeks. They even had a third-party team come to inspect the property, and I happened to be home when they did. I asked the person inspecting my unit what he thought, and he said it was definitely not right, and there were serious problems both from the water pressure and the cleanliness of the water coming out. He said if we had "good" property owners they would address it, but couldn't confirm if anything would be done, given they were just hired to give an opinion.

• Review fromLo C

  Date: 08/07/2024

  1 star

  Lo C

  Date: 08/07/2024

  I moved into a property in ************, **. They increased my rent and also included a, an additional $100/ month Resident Convenience Fee." This fee will cover the luxury, Maintenance-free lifestyle that our community provides. This encompasses Smart Home Technology, Full-scale Lawn Maintenance, and Pest Control Services."I notified my leasing office that lawn maintenance was already included in my rent when I moved in with no additional fee, I have never had the smart home technology installed in my home since I moved in in 2023. They also refuse to provide information for the company providing the pest control. When asking why I am paying $100 for services that I don't receive, I was told "The $100 fee mainly covers lawn care and pest control." So according the lease renewal offer, the fee covers "luxury amenities"-- LIKE WHAT? And per my lease, the maintenance free lifestyle is already included in my rent & I don't have the smart home technology. So please tell me why I continue to pay for services that I don't receive. Not too mention that when I moved into the home in 2023, I notified them of a soft spot, which eventually turned to a large crack in my floor in front of back patio. It took 16 months for that to be repair. And the replacement board doesn't even match..... SO luxurious. And turns out, there was an air vent sized hole... right in front of one of the exits of my home.I can provide pictures and documentation of the terms of my lease renewal, emails, pictures and copies of the repair requests that were submitted via online portal when it was available.

  Willow Bridge Property Company National LLC

  Date: 09/16/2024

  Thank you for bringing your concerns to our attention and for sharing your experience with us. We sincerely apologize for the issues youve encountered regarding your maintenance requests. We understand how frustrating this has been for you, and we want to assure you that we take these matters very seriously. We have escalated your concerns to our leadership team for further investigation. In addition, a representative from our management team has already reached out to you and will be following up again shortly to address the situation. We greatly appreciate your patience and understanding as we work diligently to resolve these issues. Our goal is to ensure that your concerns are addressed promptly and to your satisfaction. Thank you again for your feedback, and please do not hesitate to reach out if you have any further questions or concerns.

• Review fromCorie A

  Date: 07/25/2024

  1 star

  Corie A

  Date: 07/25/2024

  I resided at the **************** apartments for three years. Recently moved out. Willow Bridge/Lincoln Properties had taken over management I believe around my 2nd year there. I was and will always be a good tenant. I paid rent on time- never late, and I kept up the apartment very nicely (just your normal wear and tear according to the Georgia laws). I didnt mount TVs, nor did I have dozen of holes in the walls. The holes which were in the walls due to small photos hung, were plugged. They werent even big or noticeable. There was some paint which was wiped off due to cleaning in the bathroom but thats it. I have a video that I had taken at the time I moved out for my records. *******************************, was the person I spoke to when I received the $37.17 security deposit in the mail. She was unpleasant, sarcastic, and needs more training when it comes to customer service. We spoke on the back billing for *************** I was never told it was two months. Ive always lived in places where it was a month. So that was a shock. Then she charged me $45 for drywall damage. I didnt damage any walls to be charged $45. Every apartment Ive lived I never mount anything and Ive never put a huge holes in the wall. You cannot charge people for normal wear and tear but she already had attitude with me because I wasnt able to do the scheduled walkthrough with her. She was rude & disrespectful towards me then. I had a witness in the car who heard her as well. I feel what they have done is stole what was due to me. But big corporations will not do whats right. Greed and all the disrespect is their goal. I am owed $45 back but they will stand by their unprofessional employees.

  Willow Bridge Property Company National LLC

  Date: 07/26/2024

  Dear **************, Thank you for taking the time to share your feedback regarding your recent move-out experience. We value all our residents and strive to ensure that every interaction is handled with fairness and transparency.I understand your concerns about the final water bill and the drywall repair charges applied to your security deposit. Allow me to provide some clarification:Final Water *********** your departure, the final water bill reflected usage until the terminatino of your lease. This ensures that each resident pays for their actual consumption. We apologize if there was any confusion regarding this process, and we're happy to provide a detailed breakdown of your water usage during your stay. Drywall Repair: The charge for drywall repair was applied due to the damages observed during the final inspection of your unit. We understand that normal wear and tear occurs, but the noted damages exceeded what we classify as normal. We strive to maintain our units in excellent condition for all residents, which sometimes necessitates such repairs. If you would like, we can provide documentation and photographs of the damages to support our assessment.We are committed to resolving any misunderstandings and ensuring that you feel heard and respected. If you have any further questions or need additional information, please do not hesitate to contact us directly at Sugarloaf Summit. We are more than willing to discuss this matter further and find a satisfactory resolution. Thank you once again for your feedback. We wish you all the best in your future endeavors.Warmest regards, *************************** Team Business Manager ************

• Review fromMatthew H

  Date: 07/20/2024

  1 star

  Matthew H

  Date: 07/20/2024

  I can only speak to Willow Bridge's management of Villages at the Domain in ******, ***** but you don't want to live there.The location is great but the buildings are in a constant state of disrepair and neglect. The elevators are only occasionally functional and tend to make terrible sounds even when they are. I spent twenty minutes stuck in one of them on Christmas Day. Additionally, even though there is a brand new intercom system for the doors, it is constantly offline. You may have to walk all the way around the building in the hopes of finding an entrance that actually works. For this reason, residents have taken to stuffing the welcome mat under the main door in building #** to wedge it open. As you can imagine, this makes the building incredibly insecure and break-ins and theft are common. It also just makes the building feel incredibly tacky and run down.The buildings give the impression of being massively underfunded. That might help to explain the junk fees that have recently turned up. I have had autopay set up and working for years now but somehow I was just assessed a $250 "late fee". Apparently, they added $100 utilities separately after my $2500 payment posted. They changed something on their end but the fee is "irreversible'. I set up autopay so I don't have to worry about this kind of thing. They are clearly desperate for cash, and are now resorting to what feels like theft. This is really the straw that breaks the camel's back for me. I will not be renewing my lease again.

  Willow Bridge Property Company National LLC

  Date: 07/25/2024

  *******, Thank you for your time over the past weekend in speaking to us at the property as we are glad we were able to come to a resolution of the misunderstanding with you and refund your fees. If you have any other questions, please do not hesitate to reach out to our management team at anytime.

• Review fromEmily W

  Date: 07/09/2024

  1 star

  Emily W

  Date: 07/09/2024

  Lived in One65 Main for two years, which was acquired by Lincoln Property Company/Willow Bridge after my first year living there. After they took over, the building experience drastically declined while our rent increased. Upon move-out, we were charged more than our security deposit because of additional appliance cleaning with photos of a slightly streaky microwave (that wed cleaned inside out). That was on top of a $1000+ charge for late move-out notice, which forced us to move out at the end of our lease but pay for an additional week.Very unethical business practices and terrible living experience - would not recommend.

  Willow Bridge Property Company National LLC

  Date: 07/11/2024

  Dear *****, We are sorry to learn that your experience while living at ***** was not to your satisfaction. We do strive to provide a welcoming and positive experience for all our neighbors. I have looked at your account and the charges you referenced were applied to your account and security deposit in accordance with the lease agreement. If you wish to discuss the details of these charges, please contact our office. We are happy to help!