Reviews

WillowBridge advertises their properties as "Luxury Apartment Complexes" which is a joke. They are old, not maintained , and outdated. They spend money on the EXTERIOR areas and amenities to draw people in while the actual apartments are falling apart. You don't realize it until you're in and locked into a least. I have lived in two different Willowbridge properties and both had issues with leaks, MOLD, old appliances, etc, and always a very slow resolution of issues and zero concern for the disruption caused. They care only about filling apartments at maximum rents. They had the audacity to ask me to renew my lease with a rent increase while I had two gaping holes in my ceiling due to leaks. The holes had been there for nearly a month while they "tried to figure out the problem". Not one dime of compensation was offered. They could have offered SOMETHING - it didn't have to be a lot. Just a gesture to show that they recognize the less than ideal situation for the HIGH amount of rent being paid. When I asked if I could expect anything they just bluntly said "no we don't offer compensation for maintenance issues". Horrible way to do business. Some of the building managers and maintenance people try hard and do what they can but upper management lends little support and does not allow them to do what it takes to have happy tenants. The turnover rate is ridiculous. I would never live in another WillowBridge property again. Renters beware!,

Hello, Thank you for your review. We appreciate your cooperation as we actively work on the issue in your home. While we understand your frustration, we hope that our immediate response to your report of the drip in your shower and continued efforts to resolve it sets your mind at ease that we are committed to resolving all issues. Should you decide to re visit the previous offers of transferring, or other options we have presented please dont hesitate to reach back out.

I certainly HAVE been cooperative but I don't think you really DO understand my frustration and have no concept of customer service or value for price paid - pretty basic business concepts. And to be clear these comments pertain to Willowbridge Upper Management , and not the staff on property who actually do seem to care and are doing their best. Willowbridge just puts them out front to deliver their corporate responses which is unfair.Willowbridge takes the stance of "we're sorry, we'll fix it, you just deal with it". This can not be passed off as a "routine maintenance issue that happens in an older building". This is a STRUCTURAL problem of some sort that is causing reoccurring leaks and a lot of inconvenience and stress. I pay $90/day to live here and 49 of those to date, have been spent worrying about water intrusion, being exposed to mold, looking at unsightly holes in my ceiling and interruptions to my work day. Do you really think that's fair when all the while I'm paying rent in full and on time? Compensation for even ONE day would have shown at least a goodwill gesture. There are things you could offer that wouldn't cost a dime , but just the flat "no we don't offer compensation of any kind", is insulting and off putting. Yes there was an immediate response to the water intrusion and a hole immediately cut in my ceiling as an attempt to identify the cause each time. The first leak took over 3 weeks to repair , and the second 4 weeks to repair. So not exactly an immediate RESOLUTION.Then the repairs were finally scheduled..... . Without the use of a bathroom, or a quiet work environment, it would have been impossible to remain in my apartment during the construction - therefore I requested it be done on a day when I would be away all day 8am-5pm. After being away for NINE hours, I returned at 5pm to a full construction project still in progress - dust, sanding, paint, drop cloths, etc. I also returned to find that the painter had turned my thermostat up to 80 DEGREES saying "it helps things dry faster". He was not authorized to touch anything in my apartment and was completely unsupervised. Again, another instance of paying for an apartment that was not habitable, private, or safe. And to set the record straight, The ONLY offer made to me (AFTER I requested that some type of compensation be made) was via email ..... and it read.... "there is the option to transfer if that is something you would like to explore. I cannot promise that there will not be issues in a new apartment but that option is available. "Is that really a good option? I didn't think so. My rent has now been INCREASED with no promise whatsoever that this will not happen again. But I will tell you if it does, I will take further actions and compensation will be required.

Honestly, I've never lived in a more unaccommodating place ever.I had a very bad MOLD ISSUE. MOLD was EVERYWHERE. It started off with what I thought was dust covering my wooden table, but I quickly realized it was mold due to the way it looked like colonies and growing rapidly. Then, I started to notice the mold growth EVERYWHERE. They claimed they've never seen anything like it, but there are other complaints in their reviews. I sent them emails with photos of the mold on my brand new couch, dining table, shoes, bookshelves and on one side of my island. After I bought a dehumidifier and nothing really changed, I went to the office to see if I could transfer apartments, but was told since I was late on rent in the last 12 months, I wasn't able to move units; and even if I could, I'd have to move into a bigger or smaller unit than what I have now. I've NEVER heard of a place not allowing you to move to the same floor plan. That was when I realized they have a lot of nonsensical rules that you wouldn't think matter or have never heard of, but they strive to make things difficult here, almost on purpose.For example, Today I attempted to use 'Rent App' a popular split rent service that sends the funds directly to the landlord, via Electronic Payment (A valid, approved form of payment), but they rejected it, since it wasn't an 'approved' payment method.... EVEN THOUGH IT'S SENT VIA ACH... DIRECTLY TO THEM. All they needed to do was click a link, enter their routing and account number ONCE and the ELECTRONIC PAYMENT would be sent directly to their bank account automatically each month, and they refused. It makes ZERO sense, especially since 'Rent App' has Willow Bridge as a trusted property manager that accepts them. They accept Flex, but I wasn't able to use Flex so, that's when I found Rent App, virtually the same thing..It's just little things like that that makes living here insufferable and why I'm debating terminating my lease early.

Dear ******,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've experienced and appreciate the opportunity to address your concerns.We understand how frustrating it can be to deal with mold, and we take reports of this nature very seriously. Our team is committed to maintaining a safe and healthy living environment for all residents. The Regional Maintenance Director has confirmed with you that the ****************** has fully addressed all your prior maintenance concerns, and there are no outstanding or unresolved issues.We also want to clarify the policies regarding rent payments and transfers. While we strive to enforce consistent guidelines, we regret any inconvenience caused. Your comfort and satisfaction are very important to us. Thank you for bringing these matters to our attention Best regards,

Rent payment complaints has been addressed and Mold has been settled, as well as my other maintenance requests. Though, we will see if mold reappears this summer once it gets hot and humid again. Thank you.

we have currently switched to the new property which is Willowbridge their new regional manager, Juney *** very rude and disrespectful. She tried to antagonize me and also racial profiling me while I am still a resident on the property. Ive been without heat for weeks and they keep saying that Im lying and theyre fixing it, but I have several proof also have a video of her verbally attacking me. Insulting me telling me Im reeking of alcohol. When that was not true, she put her finger in my face that lady needs to be fired and I will do something about it. They dont even have a Corporate number because they keep going through the regional manager for stuff. She abuses her power. Shes very disrespectful to the residence. Also they come into your home with no permission. They dont even alert you that they are coming. Very invasive.

Thank you for your feedback. Our goal is to present a positive, professional image at all times. We strive to deliver a consistently positive experience. We will share this review with the *** and address the incident accordingly. It is my understanding from the site that your heat is working. Should you encounter problems again, please reach out to the Business Manager at the site for an immediate maintenance response.

Their property (The Villas at Nexton) has violated numerous laws regarding returning a deposit (taking well over the legal amount of time required) and have not been responsive to correcting the situation. We have had to file in our local court with them because the office staff is so incredibly useless and aggressive about situations which do not pertain to them. I have called the office, emailed, and even called Willow Bridge. Shame because I live in another Willow Bridge community that I love, and this small issue has blown up into something much worse due to their incompetent AM at The Villas at ******.

At this time, we have been in communication with Ms. ******* regarding the return of her security deposit. The return of the security deposit has been returned and we are working on resolving any discrepancies that may still be outstanding. Please continue to communicate with us via email, like you have been, so we can continue to completely resolve the issues you may still have. Thank you for your time.