Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been hands down the worst living experience. This how has not only been low quality but border line unlivable. We have filled almost 100 service requests to have issues with this home fixed(the home wasn't ready to be moved into when we moved in) and still have things wrong with our house. I have reached out to countless people regarding this and have never been met with a resolution. It's currently 80 degrees in our home and I haven't heard back from Openhouse. I love had to pay late fees due to their system not working. Our bathroom was never finished being resurfaced. Our yard was never properly laid. Cracked doors a few holes and nothing has been done. I've spoken to management about this and have gotten no where. This is a gross violation of fair housing acts as the home that was listed online wasn't even the same pictures of the home on the inside. All we want is our deposit back ASAP and to get out of this **** hole. There is zero accountability on the end of open house. We have had major plumbing issues yard issues flooring issues hvac issues paint was power washed out of the garage by a vendor and got on my truck and I was told oh well contact your insurance by the maintenance manager J. I don't know if I will have the room to type out all of our issues on here but we're told we could break our lease at the beginning and move but would only have 5 days to pack find a new home and move. That isn't feasible. Their office staff is very unresponsive. I do believe the maintenance manager is getting kickbacks from the vendor and their work is HORRID(not to mention the vendor told me multiple time he didn't care and he's going to do as little as possible as that is what open house paid him for) Michael with lonestar H&h I believe was the company. We need our deposit back asap so we can move out of here once and for all. I expect to hear back from someone ASAP

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/07/11) */ ******, I'm sorry your experience with our company was not pleasant for you and you family. The property is practically new due to the numerous work orders you submitted. Yes, you were offered a refund and to terminate your lease without penalty due to being unsatisfied with the property. However, you still decided to stay. Hopefully you will have a better experience at you next property. Please keep in mind, you will be responsible for the cost of the self inflicted holes in the walls if you do not repair them before you move out. Per your lease agreement, the security deposit refund will be refunded 30 days from your move out date. Please be sure to provide your forwarding address. We wish you and your family the best. Consumer Response /* (3000, 7, 2022/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok few things, we were given 5 days to move out and find a new residence. Home is definitely not brand new as all work orders were closed and yet not completed. There are no self inflicted holes in the wall and this 100% on Openhouse. I still have the original scope of work that was supposed to be done that wasn't. Bathrooms were never resurfaced as well as tou all have zero pictures of the home prior to us moving in so we will NOT be paying for damages that we're doing prior to us moving in or by your vendors. You also didn't have the picture saving system in place that tou do now when we moved in so the burden of proof will be y'all. This can be handled very amicably upon or move out as YOUR VENDORS NEVER FISNHED MOST OF THE WORK ORDERS Business Response /* (4000, 11, 2022/07/13) */ Thank you for your additional feedback. Consumer Response /* (3000, 18, 2022/07/30) */ Nothing here was resolved whatsoever, what are our next steps Business Response /* (4000, 20, 2022/08/02) */ The resident "****** ****" moved out. He will received his final account statement within 3o days. There is no further action or communication needed regarding this matter.

• Initial Complaint

  Date:06/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Open House Property Management is the worse! They are remiss with returning phone calls and emails.. I submitted my rental payment on their tenant portal... I received payment confirmation from my bank as well as what was referenced on their portal. Fast forwarding, the $ paid is now showing as NOT being paid meanwhile late charges are increasing. I will NOT be paying the additional late charges. This place is a joke and the people working there clearly don't care to follow-up. I need help as I think it's best to reach out to the landlord directly. I do not feel comfortable submitting additional payments on their portal as I believe it's compromised. Or, they are! Please investigate this company! I've only been in the property since May 6th 2022 and am ready to run!!!!!

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 18, 2022/09/02) */ After review of this complaint. This was a simple accounting error. The home rented by the tenant was sold. This complaint was submitted prior to the funds being transferred to the new owner account. This was corrected on 6/29/2022. We apologize for the miscommunication and did not intend for the tenant to be effected by this in any way. I hope that Mr. ***** is now satisfied with the outcome.

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really don't like having to make a complaint against Open House Property Management in DFW, but they are really leaving me no option. The following is my issue. - I have rented this house for over 2 years and Open House has in the past always been very responsive to my maintenance requests. This time is very different. - On June 22, 2022 the ceiling in my garage fell in. Not due to water damage. But it seems to also have damaged the electricity in the house and now one half of the house has no electricity. - I contacted Open House and opened a work order that day. They sent someone to check on the damage. The person checked it out and said they could fix it, but would need clearance from Open House and would probably be back on a couple of days (Saturday) - Nobody showed up on Saturday, so I reached out to the person by Text Message and he said he had not gotten permission to fix it. - I checked the portal and they had closed the original work order and opened a new one. It was at this point I started trying to get in touch with someone. - On Monday June 27, 2022 I started attempting to call. I have already left a couple of notes on the portal with no response. - When I call the local number to the leasing office, I get shunted over to an answering center in which nobody can see the work orders, but can only open new work orders. On Monday they opened a new work order and I received an email within an hour, showing that work order as having been cancelled. - It is now Tuesday, almost a week since the issue happened and I am unable to contact anyone. My garage ceiling still lays on the floor of the garage and I still have electricity out in half of the house. - I just want someone to come fix my issues, or if there is a problem send me a not or give me a call to tell me what the problem is.

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/06/29) */ ****** My apologies, Our maintenance coordinator "Jo" stated she spoke with you a couple of days ago and provided an update. Please advise if this is not the case, I can have her reach out right away. Thank you, Consumer Response /* (2000, 7, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) We were contacted and a maintenance person is coming to the house today. It was also explained why there was a delay. This is really what we wanted. Just to not be ignored. Thanks.