Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into a rental home in August of 2023 and we recently moved out due to the awful condition of the house and the awful property management. Now that we are moved out, they are claiming all sorts of damages and that the property was left dirty. I have documented proof of how clean we left that house, as we left it better than when we moved in. I made sure to document this on the inventory form we received upon move-in. However, all of these items are not enough for them, and they are charging us to renovate the house. They are even charging us to remove a paint can from the garage, a paint can that came with the house and is the color of the walls which was there before we moved in. The biggest problem is the carpet. I have documented how clean we left the carpet, as my parents own a professional carpet cleaner which I confirmed with Open House was ok to use instead of hiring a company who probably wouldnt do as good of a job anyways. But since I did have pets, they are claiming pet damage to all carpet which was not the case. The pets were only allowed in 2 of the 4 bedrooms, and they are charging us to replace all the carpet in the entire home. I asked for any proof or documentation of the badly damaged carpet and they refuse to give me anything. I flat out received an email saying they would not send me their documentation/proof which is illegal. Another important note, the A/C never worked properly in the house and the plumbing was done all wrong. The house averaged 90 degrees almost year-round, and the sink/dishwasher never drained properly. They are charging us to fix these issues as well. Issues we submitted numerous work orders for because they would constantly close our work orders without doing anything to fix the problem, or would create more problems. They sent many people to look at the A/C, all of whom told Open House what was wrong and what needed to be done, and all of their findings were ignored. I just want my deposit rightfully back.

  

  Business Response

  Date: 09/17/2024

  The tenant was advised that the charges were because of severe pet smell to the carpeted areas.  The tenant was also provided her final account stated which included pictures of the overall charges that were charged to the tenant and because she did not agree with the charges she requested additional documentation which she was advised the information sent is the only information that we would provide.  We requested that the tenant send a copy of the cleaning receipt with pet treatment and she refused to send the information.  The tenant movein inventory form shows a worn carpet only in the master bedroom.  We advised the tenant the all of the carpeted areas had a severe pet oder.  The tenant stated that she was moving because she recently became married and relocated not do to maintenance issues. The information that the tenant provided is incorrect.

  Customer Answer

  Date: 09/18/2024

  They asked me for receipts, but I emailed them months ago that my parents have professional cleaning equipment and even provided the type of equipment and cleaning solution used, and got permission to use this in place of paying a company to come in and clean and not do as good a job as we could ourselves, and the company agreed. I provided proof that the carpets were cleaned, and offered witness from our movers that there was no odor in the home as of August 30th, our move-out date. I provided numerous pictures of the before and after of the carpet, and its obviously much better in the after pictures. We did so much work on that house to make it decent to live in. And open house was notified numerous times by myself and **** ***** that we were NOT happy with the way any of our maintenance requests or communication was handled. Yes I got married, and I wouldve liked to not move because moving is a huge hassle, but I couldnt take Open House any longer. We provided all information asked for, which included personal pictures and documentation, and I even included pictures from their own website. I have witnesses who can provide written letters that there was no smell in that house when we moved out. I do not understand how a huge payment can be based on the fact that someone said they smelled something. Anyone can say they smelled something. I know it wasnt pet odor, because pets never stepped foot in half of the house due to expensive equipment I kept in the bedrooms we used as offices. What is being claimed as fact by this company is literally impossible. It was probably the odor from their own sweat do to an improperly working A/C they never fixed even though they were made aware of the issue when we moved in. I do not appreciate a business lying so they can rob me of money to update their home that was in poor condition prior to us moving in. As for the reason of my moving out, I think that has been made extremely obvious. This company lies and robs people and provides no evidence and refuses to look at the evidence I provide happily and eagerly. 

  Customer Answer

  Date: 09/23/2024

  I am rejecting this response because:   They asked me for receipts, but I emailed them months ago that my parents have professional cleaning equipment and even provided the type of equipment and cleaning solution used, and got permission to use this in place of paying a company to come in and clean and not do as good a job as we could ourselves, and the company agreed. I provided proof that the carpets were cleaned, and offered witness from our movers that there was no odor in the home as of August 30th, our move-out date. I provided numerous pictures of the before and after of the carpet, and its obviously much better in the after pictures. We did so much work on that house to make it decent to live in. And open house was notified numerous times by myself and **** ***** that we were NOT happy with the way any of our maintenance requests or communication was handled. Yes I got married, and I wouldve liked to not move because moving is a huge hassle, but I couldnt take Open House any longer. We provided all information asked for, which included personal pictures and documentation, and I even included pictures from their own website. I have witnesses who can provide written letters that there was no smell in that house when we moved out. I do not understand how a huge payment can be based on the fact that someone said they smelled something. Anyone can say they smelled something. I know it wasnt pet odor, because pets never stepped foot in half of the house due to expensive equipment I kept in the bedrooms we used as offices. What is being claimed as fact by this company is literally impossible. It was probably the odor from their own sweat do to an improperly working A/C they never fixed even though they were made aware of the issue when we moved in. I do not appreciate a business lying so they can rob me of money to update their home that was in poor condition prior to us moving in. As for the reason of my moving out, I think that has been made extremely obvious. This company lies and robs people and provides no evidence and refuses to look at the evidence I provide happily and eagerly. 

  

  Business Response

  Date: 09/25/2024

  The former tenant did not provide the proper documentation for this dispute.  Adjustments were made to her deposit return and the information tenant provided is untrue.   We have licensed vendors that provided written documentation advising that the carpet was saturated with pet urine therefore the tenant did not return the home in it's original condition nor did she update you all with the adjustments made to her deposit.

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant of one of the properties Open House manages. After Hurricane ***** we had significant damages to the property, which some have been resolved. Due to some water damage to the home, our bedroom and kitchen had mold which had to be remediated by a contractor. The contractor did the required work, but was was left was installing new drywall, baseboards in both rooms and new flooring in the kitchen. The home has been in an unfinished state for over a month without any clear timeline on when the issues will be resolved. On the portal we use for requests I noticed last night they closed out the work order last week which seems very negligent. We brought this to their attention but my level of confidence with this group is not very high. it doesn't seem right that I am paying my full rent amount when I cannot use all the areas of my home. We have since had a plumbing issue separate from the water damage and no one has even coordinated a plumbing contractor to check the issue.

  

  Business Response

  Date: 09/10/2024

  Hello,

        We have been waiting on owner approval to complete all needed build back repairs. We received that approval this afternoon and have informed the vendor. They will be reaching out to you shortly to schedule an appointment time/day to start all needed repairs. We sincerely apologize for the delay in completion and appreciate your continued patience and understanding while we work diligently to get this matter rectified as quickly as possible. If you have any further questions or concerns please reach out to our Maintenance Manager directly, his office # is *************.

  Thank you very much,

  Houston Maintenance Department 

   

  Customer Answer

  Date: 09/10/2024

  I am rejecting this response because:   

  I want to leave my complaint open for now until we see results. I am pleased to see the effort on your part and look forward to working with you on our issues going forward. I plan to close this case when all work has been done and not hold any ill will against Open House.

  

  Business Response

  Date: 09/13/2024

  Currently, the maintenance team is working on this work order with the vendors. Unfortunately, due to the previous storms, the vendors are backed up so we have no control over time frame currently because of the back up. They will complete the work as soon as possible.

  Customer Answer

  Date: 09/13/2024

  I am rejecting this response because:   

  I am pleased that work is in progress, however until the work is completed I will leave my complaint open. Assuming all work is completed, I will close my complaint on that date. Thank you

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay OpenHouse PM monthly for rent at one of their rental properties. We filed a maintenance request on 7/13/2024 to have our air conditioner looked at as it was not cooling our house. At that point our thermostat had read 89 degrees Fahrenheit. A maintenance man had visited our house on 7/15/2024 and did a quick fix that did not work. We were then told on 7/17/2024 that a new part was needed and had been ordered, but the part would not be in until a week later. It is now 7/29/2024 and nothing new has been communicated to us. We have called many times trying to get an update on when the part will be delivered, but we get no reply to that question. Instead we get answers telling us that we could get a hotel room for 3 days when we have been without A/C for 17 days. We have been told on many occasions (in writing) that their maintenance manager would reach out to us, but that has never happened. We are looking for someone to actually do something and fix our problem or even just give us an update as to why there has been such a delay. We pay over $2000 a month in rent and we cannot even get anyone to call us to give an update on the requested repair. At this moment in time, our thermostat reads 92 degrees.

  

  Business Response

  Date: 07/31/2024

  Hello ******,

  We understand your frustrations with the ongoing **** issue. Our Maintenance Manager's last day was last Friday 7/26/24 which would explain why he didn't reach out but we have escalated this over to the Regional Maintenance Manager who will be reaching out today to fully discuss this matter and help get it resolved. 

  The needed **** part was on backorder resulting in a significant delay in delivery. Per the latest update the part is scheduled to arrive 8/2. The vendor will reach out and scheudled an appointment day/time to get this part replaced and the **** back to being fully functional. 

  We sincerely apologize for the extended time its taken to get this matter rectified and are doing everything we can to make it right.

  Thank you,

  DFW Maintenance Team

  Customer Answer

  Date: 08/01/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are neighbors next door to the property that they own. We have the good neighbor fence, which blew down in the hurricane and they have been extremely tedious and non-helpful to get this replaced. This is not rocket science you split the cost with your neighbor. They expect me to do the legwork while they sit back and do nothing.

  

  Business Response

  Date: 07/24/2024

  Good Morning,

  Many of our homes were heavily impacted due to the Hurricane which has delayed our vendors from being able to address all needed repairs as fast as they usually do. On Monday 7/22/24 we approved our external vendor - ***** **************** Services LLC - to fully replace 110 LF of fencing and repair the remaining portions of the fence. I have attached the vendors estimate for your review. We are awaiting vendor confirmation as to when this is scheduled to be completed. 

  Please let us know if you have any additional questions or concerns.

  Thank you,

  Houston Maintenance Department 

  Customer Answer

  Date: 07/24/2024

  Good morning,
  
  
  I received the estimate via the BBB.
  Your quote from ***** Pro Construction is $3690.  The quote that I provided you from my person was exponentially lower.  
  
  
  Please only fix your portion with your vendor, and I will fix my portion with my personal vendor. 
  
  
  Please keep me posted on when you will have them come out so that I may coordinate with my people.

  Customer Answer

  Date: 07/24/2024

  I am rejecting this response because:   
  

  per our email, if you would like to utilize our vendor that is more affordable, and pay your portion directly to vendor that would be acceptable

  if you choose to use your own vendor we will not be able to contribute to your expense. 

  
  we have 2 other neighbors that we are working w to resolve this as our fence encompasses 2 other lots in addition to our two 

  

  Business Response

  Date: 07/26/2024

  Hello,

  Our fence vendor confirmed that repairs/replacements will begin this Sat 7/27/24 between 8-10 am. 

  Thank you, 

  Customer Answer

  Date: 07/26/2024

  Good morning,
  

  Thank you for the heads up. Do you know if they will be putting in pine or cedar? I will match up with my vendor to repair my portions within the next couple of weeks when he is available.

  Thank you

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/4/24 we noticed a leak in our front yard. We called the city to make sure it wasn't on their end to fix. Upon arrival, they decided it was on our property to get it fixed. We put a ticket in on 7/4/24 to get a plumber out to get the issue taken care of. We had the property contact a plumbing company to come take care of the issue as a confirmation date of 7/8/24. On 7/8/24 the plumber explained the issue of a small piece of pipe that needed to be replaced/repaired. The plumbing company put a fix request into the property management company to get approved so they could fix it. I followed up with the plumbing company as of 7/13 due to the leak getting worse if they have heard any follow up and they explained they are still waiting for the property approval. Having called the property management morning and afternoon on 7/15, 7/16/,7/17, after promises of returned calls had gone unanswered, with a follow up of the status. We have left comments in our ticket of the escalating issues as of 7/11, 7/13, twice on 7/17. We called on 7/17 to report due to someone (other than us) calling the city with an emergency water cut off. Luckily, we were home to explain it wasn't us who requested it. This is such an easy response and approval for this to go on so long. The water has been running down the street for days and we will NOT be stuck paying for something that should've been taken care of days ago.

  

  Business Response

  Date: 07/18/2024

  Good Morning,

  We sincerely apologize for this inconvenience, I did just try to call you directly to discuss this matter further but unfortunately was unable to reach you. I left a detailed message informing you the maintenance issue regarding the leak in your yard will be repaired today. The owner has approved for the work to be completed and I spoke with the plumbing vendor directly to confirm all needed repairs would in fact be completed today. The vendor should be reaching out to you here shortly to confirm the appointment. 

  We greatly appreciate your continued patience and understanding.

  Please let us know if you have any additional questions or concerns.

  Thank you,

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 25 JUL 24, I received a rather callous email from Open House PM informing me of a lease non-renewal, with the email chain being supplied as an attachment. Give the nature of why I'm being denied the opportunity to renew (which I had every intention of doing), the fact that at the time of the email, I'm only being given slightly 2 mos to start a process of trying to find somewhere else live. This is further being compounded as more than a problem because I also have a school aged child and school starts 1 AUG. If I cannot find a rental in the surrounding current zip code, I will have to put my son in a new school, which is causing him undue concern and stress.This extremely uncaring and short notification is more than causing a crisis for me in a tough and very expensive rental market. I also can't help speculating if the house is actually being sold, or if the decision to not renew my lease is the attempt to get me out so that a new tenant can be found at a substantially higher rental rate. I have been a model tenant and believe OHPM owes more assistance other than an extremely impersonal email.

  

  Business Response

  Date: 07/18/2024

  Hello ******,

  
  Thank you for contacting us and sharing your concerns. Please know that the email you received regarding the non-renewal notice was not sent in ******. It simply serves to inform you that the property owner has decided not to extend the lease agreement further. As indicated in our email correspondence, the owner intends to sell the home, and we must ultimately go by their directives.

  
  We understand that this news may not be what you were hoping for, and we apologize for any inconvenience caused. We are committed to ensuring a smooth transition for you during the move-out process. If you are still looking for a new home, you are more than welcome to explore other available properties in your region on our website.

  
  If you encounter challenges in finding a new residence, please don't hesitate to reach out to us. We can communicate with the owner to explore the possibility of extending the move-out date for a short period, if feasible.  Please let us know if you have any other questions or concerns.

• Initial Complaint

  Date:06/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24, 2024 - May 25, 2024 myself and a co applicant applied for a rental property in **********, ** listed by Open House Texas Property Management . We paid, $100 total, $50 / applicant for an application fee via ******** **** May 30, 2024 we were notified via email that we were denied due to credit history. The monthly rent was listed at $2250.00. Collectively, we made 5x the rent which is more than the 4x rental requirement. I call Open House Texas Property Management at 10:39AM, May 30,2024 at ************, which was allegedly their office number on Quorum in *******, **. I spoke with a representative inquiring what rental requirements / credit history were causing the issue. The rep stated I needed to reply to the email to request that information. i replied to the email ************************************************ asking could we get copies of our respective reports to review what has caused us to be denied. Never received a response. I find another number to Open House Texas Property Management and called May 31, 2024. It took me through an automated system in which I never spoke to a person but left a voicemail, still with no response or follow up. I get in contact with someone with a different organization and request a report. We were sent an email saying the property was leased. Then we viewed the site, it was pending but on other sites it was available. THERE IS NOTHING on the report! Nothing regarding credit history or potential inefficiencies. Lastly, we submitted bank statements, without the ability to redact our sensitive information. I wish I had read the various reviews because it appears collecting fees, not running credit checks and failing to respond to applicants is a common theme but a poor, yet standard business practice. We would not have proceeded with the application with this property management company, had we known. I am asking for a refund of $100 from this company because as of June 22, 2024, they have not responded to my emails nor calls.

  

  Business Response

  Date: 06/25/2024

  Dear  *****,
  Thank you for reaching out to us and sharing your feedback regarding your recent experience with our rental application process. I sincerely apologize for any inconvenience or frustration our communication may have caused you during this time.
  We understand how important it is for applicants to have a smooth and transparent application process, and I regret that we did not meet your expectations in this regard. Your feedback is invaluable to us as we continuously strive to improve our services.
  In response to your request for a refund of the $100 application fee, we will process this refund promptly. You can expect to see the reimbursement reflected on your bank statement/credit card statement within the next 5-7 business days.
  Once again, I apologize for the inconvenience caused and thank you for bringing this matter to our attention. Should you have any further questions or concerns, please feel free to reach out to me directly at [Your Contact Information].
  We appreciate your interest in our rental home and wish you the best of luck in your housing search.
  

  Warm regards,

  Open House Team
  

  Customer Answer

  Date: 07/01/2024

  I have reviewed the business response and accept this resolution. It appears both charges have been or are in the process of being credited too the respective accounts.

• Initial Complaint

  Date:06/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a "property management company" I applied to lease a house after submitting my personal bank statements and paystubs personal information for a credit run for an available property I didn't hear back for weeks. I emailed them for an update because throughout the initial application process they were responsive only to get an email back that the property was no longer available but they were eager to help me with an available property I paid all the application fees and was left just to wait so I requested an update to be told I was approved for the initial house that was magically occupied and left to wonder when I will hear back. I forwarded my approval email to see when I would be able to move in only to never hear back

  

  Business Response

  Date: 06/17/2024

  Dear *******,
  Thank you for bringing this matter to our attention. We sincerely apologize for the delay in returning your application fees. We understand your frustration and want to assure you that we are committed to resolving this promptly.
  Due to unforeseen circumstances, the house you applied for was rented to another applicant. As a result, we are in the process of refunding your fees in full. Please expect to receive your refund within 5-7 business days.
  Once again, we apologize for any inconvenience this delay may have caused. Your satisfaction is important to us, and we appreciate your understanding in this matter.
  If you have any further questions or concerns, please do not hesitate to contact us directly.
  Thank you for your patience.

  
  Best regards,

  Open House Team
  

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is charging my roommates and I the amount of $1,316.90 to replace a pipe that has at least 2 years of grease buildup per the company that replaced the pipe. We have only lived there for approximately 6 months. They have tacked this amount (which also does not even match the invoice of $1,245.21) to our rent and we are not even able to pay the rent because you cannot separate the amounts. There is zero communication on this matter from them after numerous attempts at contacting them to discuss this.

  

  Business Response

  Date: 06/03/2024

  Thank you for reaching out. Per your conversation with one of our representatives, we have removed the charge to allow you to pay the rent and give us the opportunity to research and work out an arrangement with you.
  I have attached photos and discussed the issues with maintenance. It appears that the buildup is from cooking grease over the last few months. This home was purchased in January 2023, and you are the first resident to reside in it since October 2023.
  We will be reaching out to you soon to explain further details and figure out how we can resolve this together.

  

  Business Response

  Date: 06/27/2024

  Thank you for providing all the additional details. We have also communicated with the vendor, and they have conveyed further information. We apologize for the inconvenience and have removed the charges from your account. Please understand that we were directed to add the charges due to the vendor's initial report and the owner's request.
  We hope that everything is now resolved. If you encounter any additional issues, please submit your work orders through the portal and email us directly.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Open house is without a doubt the worst property management company Ive ever dealt with. My house cannot heat or cool when the weather is even just a few degrees different than what it is inside. My electricity bill has been over 1000 dollars multiple times. I have put in well over 5 complaints about this over the course of the last two years and open house still cannot fix the issue.Not only this, I have explained to them multiple times that the people they keep sending say that our AC is fine and something else is causing the issue, but instead of talking to me, their tenant, they keep sending the same vendors out. Even the vendors think open house is terrible and they regularly complain about how cheap open house is. Do not rent from open house, their houses are riddled with issues and they either wont fix them or they will find the absolute cheapest path to resolution, regularly resulting in repeat maintenance work

  

  Business Response

  Date: 05/09/2024

  Hello,

  I apologize for the inconvenience you have experienced with the air circulation in the home. We are working on bringing this issue to a resolution and we have taken steps that we felt are in order to combat this issue. We have addressed the issue's based on the reports of our vendors. The last step I see we took was the adding of insulation to the home on 1/2/24. We are now looking into the windows and will explore all options to resolve this issue. 

  Customer Answer

  Date: 05/09/2024

  I am rejecting this response because:   I would list out all the number of times Ive reported this issue or similar issues to open house so you could count how many times Ive had to have the same vendor out to my residence multiple times to complete basic jobs, but the text wont actually fit inside this response because there are so many of them. 
  

  I have complained about the same issue for years, your vendors have repeatedly told me that the ** wasnt an issue, but you kept sending out ** repair techs. 
  

  I have submitted multiple messages over multiple days to open house about my current issue requesting that you dont send repair men and instead call me and have a conversation with me, but instead you just sent a window vendor instead. I then emailed open house directly instead of going through the resident portal to request some sort of contact from open house, and I still have not received that yet continue to have to deal with your vendors on your behalf that Ive asked you not to send at this point. 
  

  I simply want to actually discuss my issues with the landlord instead of being blatantly ignored and then having to take time out of my work day to meet your vendors who ultimately tell me they cant help, which was again the case with the window vendor you sent out.

  A simple phone call could have avoided all of this back and forth, and likely whatever costs youve incurred sending these unnecessary vendors. So I urge you to pick up the phone and call your tenants when they request it. 

  

  Business Response

  Date: 05/13/2024

  Good Morning 

   

  We wish to inform you that our team has been diligently dispatching licensed vendors to conduct thorough diagnoses and implement all requisite repairs to address the concern at hand. As part of these efforts, comprehensive testing of the breaker box has been performed, supplemented by the installation of new blow-in insulation.

  Additionally, licensed HVAC specialists have been engaged to tackle any difficulties pertaining to heating and cooling systems.
  We sincerely apologize for any inconveniences you may have experienced as a result of this issue.

  Should you require further assistance or wish to discuss potential resolutions, we encourage you to reach out to our Property Management Department  *******************************************,  at your earliest convenience. Furthermore, we kindly request that any additional concerns be promptly submitted via our work order system.

  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 05/13/2024

  I am rejecting this response because:   Open house can claim they sent out vendors all they want, they do send them, they send the most incompetent vendors(whoever offers the cheapest bid) and who dont fix the issue. Ive been reporting issues for 3-4 years now, *** spent thousands of dollars on electricity bills that have no rhyme or reason to exist. 
  

  All I asked for was a phone call to discuss this further because youre wasting everyones time and money, but you still wont respond via phone or email after *** sent numerous of both over the last week and a half. 
  

  All we were asking for was some sort of minor decrease on rent for half of the amount of our absurd electrical bill and open house now refuses to respond to anything other than these bbb messages.

   

  absolutely pathetic company and management