Complaints

This profile includes complaints for Specialized Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Specialized Property Management

  5720 Lyndon B Johnson Fwy STE 640 Dallas, TX 75240-6492

  
• 

  Specialized Property Management

  8851 Camp Bowie West Blvd Ste 640 Benbrook, TX 76116-6040

  
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  Specialized Property Management Orlando

  100 E Pine St Ste 110 Orlando, FL 32801-2759

  
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  Specialized Property Management

  8851 Camp Bowie West Blvd Ste 640 Benbrook, TX 76116-6040

  
• 

  Specialized Property Management

  2320 Highland Ave S Ste 290D Birmingham, AL 35205-2962

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a Property Management Company, I live out of state. At the beginning everything was good, the person in charge was very responsive and he will take ownership of everything. He left the company and it was when the headaches started. Long story short, the tenant I had always complained that these guys or their contractors were always a mess. When the tenant left in October last year, someone was supposed to check them out and ***** the state of the property since damage other than wear and tear needed to be deducted from the tenant deposit. This company sent me an itemized list of the damage and said that the damage would add up to a bit more of 1000 dlls and to leave the house ready for the next tenant, their contractors quoted ******. I traveled several times trough *** airport (not my final destination) and I used the opportunity to go and check the house. Each time I was there I discovered more and more issues that they never reported but the most egregious thing they did was that they charge a monthly fee of 300 dollars for "maintenance" which they kept on deducting from the tenants deposit. When I transferred the utilities under my name I started receiving huge water bills, then the company messed up again and move the utilities under their name and by the time I fixed their mess again, I contacted the utility company and I was informed that the sprinklers have been running everyday since the tenant left. It was the duty of the company to completely turn off the sprinklers as they told me I could get fined with thousands of dollars for watering in winter. Then I had to urgently travel to disconnect the sprinklers. I would like this guys to return the money they took for doing absolutely nothing. I discovered that the sprinkler pipes were broken by their contractor when fixing the mail box and the water was going straight to the drain. Also, I had to mention that the tenant "fixed" the wall scratches all over the house, painting them with a different tone of white. That's no wear and tear, I also found writing carvings in the kitchen wood, that's vandalism, that's no wear and tear. Also, when they clean the over, it seems that they used a metallic fiber and scratched the black finish of the oven. They did not charge the tenant the right amount for the damage and still took the little money for doing absolutely nothing. When I contacted them ask what maintenance tasks they did all those months there was no response.

  

  Business Response

  Date: 03/21/2024

  Hello,

  I want to provide a comprehensive update and address some concerns regarding your property at [Property Address], following the tenant's move-out on September 6, 2023, after a tenancy of six years.
  The property underwent a rehab process that included several make-ready works, with painting being the major expense, leading to an estimated total cost of $9,833. In assessing the condition of the unit at the end of the tenancy, we applied tenant charges amounting to $1,273.00. Given the duration of occupancy, we believe these charges were justified based on our thorough assessment. Despite multiple attempts by **** to reach out for discussion, we only entered the recommended tenant charges into the system on September 25. It seems there was no immediate feedback from you regarding these charges; the first indication of any concern came on February 29th, despite the settlement funds being processed on September 26, 2023. We emphasize that ***** regulations require such charges to be documented within 30 days following move-out.

  Regarding the mentioned $300 security deposit deduction, it appears there might be some confusion. This amount represents a portfolio minimum held in the owner portal, not a recurring charge deducted from the tenant's deposit. Its meant to be returned upon account closure, and it seems there's been a misunderstanding implying otherwise.

  On the utilities front, we notified you on September 5 about transitioning services under SPMs name during the vacancy period, without receiving a response. Throughout this period, we observed no excessive water usage or issues with the sprinkler system, which was thoroughly inspected post-move-out. The utility services were transferred back to you on November 10, 2023, as requested. Regarding external maintenance, a mailbox repair was executed in February 2023, which did not affect the underground systems, including the sprinkler setup.

  Lastly, concerning the negative balance inquiry raised on February 29th, it appears to stem from outstanding utility bills, lawn services prior to termination, and potentially erroneous eviction protection charges. I've initiated a review with our internal accounting team to clarify and resolve these discrepancies. I understand the importance of clear and timely communication and apologize for any oversight in addressing your concerns promptly. Our team is dedicated to resolving these matters efficiently and ensuring a satisfactory outcome for everyone involved.

  Please feel free to reach out if you have further questions or need additional clarifications.

  Warm regards, Specialized Property Management 

• Initial Complaint

  Date:02/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been sent to collections and over charged wrongfully by *******************, and online reviews from others have the same experience. On April 2, 2022 I moved out of the apartment 'Garden Square' on ***************************************************. I lived in a 1 bedroom with 747 sq. ft. I moved out early April and I knew I would have to pay for some damages that were done the floor. A 6"x6" tear in the rollout vinyl and a 4" damage to transition strip between the vinyl and carpet near the bedroom. Other than that I cleaned the place top to bottom and shampooed that carpet. On April, 13, 2022 I received an email from the apartment manager, ***********************, that contained a poorly written Security Deposit Disposition. It included a 'Move-Out Statement' excel sheet that is hard to follow, and with a utility bill that had the handwritten 'math' for how much I owed for the entire flooring to be replaced. To add to this when I questioned both the flooring amount and utility amount I was told two things: "The reason the utilities were so high is that the first couple of months you were here you were not charged for utilities as the city only bills quarterly. So those charges are received at the end of your contract." Then in another email: "The hand written calculations are the way we prorate for carpet and vinyl replacement based on the time you lived here."After mapping out the square footage (using ratio 0.32in= 3 ft) the sq. ft. of the vinyl in the apartment averages to ****** sq. ft. After looking around the cost to repair that entire section would maybe be $800. The portion that was damaged was 1/4 of a square foot, and with it being rollout they did not need to replace all of it, along with the carpet, as I only damaged a small portion. I agree to pay for my damages, but I do not agree with this obscene amount as I only lived there for 10 months.

  

  Business Response

  Date: 02/13/2024

  Hello BBB,

  We are writing to inform you that there appears to be a mix-up concerning certain information or documents that have been erroneously associated with our company.

  Please note that ******************* is not affiliated with our organization and any correspondences or files intended for them should be redirected to the correct company. We request that you kindly remove any such materials from our records to avoid further confusion. Thank you for your prompt attention to this issue and for helping us maintain accurate records.

  Thank you, Specialized Property Management 

  Customer Answer

  Date: 02/14/2024

  I am rejecting this response because:   This needs to go to *******************  for their old apartment building Garden Square that is now called The Landing and owned by a different company

  Their information:
  **********************************************
  Suite 700
  ***********, ** 55437
  ************
  *************************************************
  
  

  

  Business Response

  Date: 02/19/2024

  Hello,

  It has come to our attention that this complaint is intended for *******************, or possibly Garden Square or The Landing, has been erroneously attributed to our company. We would like to clarify that Specialized Property Management has no affiliation with these entities, and therefore the complaint in question does not pertain to any services provided by us.

  We respectfully request that this complaint be removed from our BBB profile as it inaccurately reflects upon our business and could potentially mislead our customers. Thank you for your prompt attention to this matter. We trust that the BBB will take the necessary steps to rectify this situation and maintain the integrity of the information on its platform.
  

  Sincerely,
  Specialized Property Management

• Initial Complaint

  Date:02/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I have been renters in the same duplex for four years with nearly a year left on our lease. Specialized Property Management, the leasing company, recently approved a new tenant for the back unit of our duplex. She moved in the last week of December 2023 and has made the home completely untenable. She is abusing her child so loudly that our phone speakers have picked up the sound from within our unit. We have contacted Child Protective Services(CPS), the ****************** and the ******* ***************** as we have heard her screaming about her contract with them. We have left our home for fear of retaliation but I have gone back (alone) every few days to check on our personal items. During these visits our neighbor has placed her speaker next to our wall with her music playing at unbearably high volumes both late at night and when she is not home. We have recordings of her yelling that she is doing this to intentionally disturb us. We sent this and other recordings to Specialized Property Management to show the extremely high volume that is coming from her unit and reverberating throughout our home. We have also sent recordings of our neighbor threatening her child with physical violence, screaming and cussing at him, and the childs screams and sobs of pain. We have informed the leasing company of our contact with CPS, the ****************** and the housing authority, and have asked to be let out of our lease as we cannot live there. In addition to the fact that our right to quiet enjoyment (and that of our homeowner neighbors) has been severely violated, our family is also in danger from this woman who has proven to have a violent temper and has already admitted to harassing us. Regardless of all of this, Arleth at Specialized Property Management has refused to let us out of our lease and has offered us no assistance. After four years in this duplex, we had not planned on moving for at least another year, but the company has put us in a dangerous situation which is continuing due to their negligence. Simply contacting the other tenant or evicting them will not solve the problem regarding our safety as she knows our address and has proven to be a dangerous person; this is why we are seeking to be released from our lease without penalty.

  

  Business Response

  Date: 02/13/2024

  Hello,

  We understand that you have been experiencing significant distress due to the situation with your neighbor in unit 2. Please know that we empathize with the difficult circumstances you are facing, and we want to assure you that as Specialized Property Management, there are legal processes that we must follow when addressing such matters. To address your concerns, we have issued a violation notice to the tenant concerning the noise complaints you've raised and are actively engaged in discussions with the property owner about potential next steps. This includes assessing whether lease termination for the disruptive tenant is a viable option under the current situation. Should the unacceptable behavior continue following the delivery of the violation notice, we are prepared to take further action as necessary. We are committed to resolving this issue considerately and efficiently, ensuring the well-being of all parties involved.

  Regarding your visit to the ******* ***************** and your consultation with Officer ******** we appreciate your diligence in bringing the city noise ordinance to our attention. We also understand your involvement with **************** Services; however, as the property management company, our access to ongoing investigations is limited. We value your vigilance and proactive approach to this matter. While we work towards a resolution, we encourage you to continue documenting any incidents of disturbance and notify us immediately should they occur. We cannot emphasize enough how important your safety and peace of mind are to us.

  
  Thank you once again for your patience and understanding as we navigate this complex process. We aim to ensure a peaceful living environment for our tenants and will keep you updated on the progress of our efforts.
  

  Sincerely,
  Specialized Property Management

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently submitted an application along with an application fee for a rental that this company had available at the time. My sister and I submitted our application and paid $163 for the application, screening process, credit check, banking verification, and etc. This payment was made on the 5th of December 2023. I called the ******* Locations number which was ************ the next day on December 6th, 2023 to speak with someone about the application processing time. I spoke to a representative and asked her of the processing time of applications and she stated 3-5 business days. On December 6th the listing was removed from Zillow. On December 7th, 2023 I received an email stating that the property owner chose another tenant. But how come when I called on December 6th the representative didnt inform me of the listing being removed and that a ************* had already been chosen? I even gave her the address and my name, and etc. In the denial email I was told to apply for their other properties but those properties are over an hour or two from where I currently live so that would not work for me. This was so gut wrenching because that money just went to waste and this company failed to inform me of the property being removed after I had already paid.

  

  Business Response

  Date: 01/17/2024

  Hello,

  Thank you for sharing your concerns with us, and I apologize for the distress that this situation has caused. We value transparent communication and are committed to addressing any misunderstandings promptly.

  Following the receipt of your application on December 5th, we were in the process of finalizing another applicant's approval. When you called our ******* office on December 6th, our concierge provided information based on standard processing times, unaware at that moment that another tenant had just been selected by the property owner. Kindly note that the property isn't removed from the market until all requirements are met by the potential tenants. The email notification you received on December 7th was intended to keep you updated as soon as a decision was made. It is regrettable that the properties offered for transfer did not meet your location requirements, which unfortunately resulted in no further action from your end.
  We understand the importance of timely updates. In good faith and recognizing the inconvenience you've experienced, we have submitted a refund for your application fee. You should expect to receive this refund within 3-5 business days after the payment clears on our end, and we hope this gesture demonstrates our commitment to your satisfaction.

  We appreciate your understanding and patience as we work to resolve this matter. If there is anything more you require or if you wish to discuss this further, please do not hesitate to contact us.
  

  Warm regards,
  Specialized Property Management

  Customer Answer

  Date: 01/17/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Specialized has been managing my ******* rental property for almost a year. Specialized placed a tenant in for me in February, 2023. Now this tenant is moving out on Dec 29, 2023, I would like Specialized to finish the move-out with the tenant and handle my property back to me. It's been more than 3 working days. No one ever replied to my phone call or email about the move-out and how they can handle the property back to me. I called multiple times and wrote multiple emails. No communication at all. My requests:1. Specialized needs to contact the tenant to perform the move-out inspection, charge the tenant if there is any damage or cleaning issue, and refund the tenant's security deposit that they are holding.2. Specialized needs to contact me to schedule the property transfer, like handling me or my new property manager all the keys.3. Specialized needs to make sure they take proper actions. It's winter time. No one is replying to me about the property action (like move-out inspection etc.) on the property. I do not want any burst pipe happening again on my property.

  

  Business Response

  Date: 01/08/2024

  Hello,

  Thank you for reaching out and for bringing your concerns to our attention through the Better Business Bureau. I am writing to address the issue you have reported and provide a clear update on the status of your service termination and move-out proceedings. According to our records, we have been actively engaged with you since December 27, 2023, regarding the termination of your service, as well as the completion of the move-out and security deposit itemizations. We recognize that you made an attempt to contact our office on December 22, 2023, and I apologize for any inconvenience you may have experienced due to our office being closed for the holiday season.

  For your reference and to ensure transparency, we have attached the relevant email correspondence that outlines our efforts to communicate with you during this period. These documents should provide a clear record of the steps we have taken and the progress made. I would like to reassure you that, per our records, the process is proceeding smoothly and within the expected timeframe. We are committed to providing you with a professional and efficient service, and we appreciate your understanding and patience during this busy time of year.

  Should you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are here to support you and resolve any outstanding concerns you may have.
  

  Sincerely,
  Specialized Property Management

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business owes me my tenants security depost. They are no longer communicating with me when I try to contact them.

  

  Business Response

  Date: 12/14/2023

  Hello, 
  
  Thank you for your inquiry, and we sincerely apologize for any delay encountered during the security deposit processing. We understand the importance of a prompt resolution in such matters.
  
  Please be informed that this process involves adherence to stringent laws and guidelines, ensuring thoroughness and accuracy in handling the claim. According to our records, the claim has been submitted, and it is currently in the processing stage to determine the balance owed.
  
  Upon completion of this process and receipt of the necessary funds, all applicable amounts will be diligently applied to the tenant's balance and duly credited to you as the property owner. We appreciate your understanding and patience as we work towards the swift resolution of this matter.
  
  Should you have any further inquiries or require additional information, please feel free to contact us!
  
  Thank you for your cooperation.
  
  Best Regards,
  

  Specialized Property Management 

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023 I was awakened to the sound of running water. Come to find out it was from a fine crack in the toilet bowl (that I could not have caused). I turned off the water to the toilet and reported it to the maintenance people who manages the property. It took over a week because the owner wanted to use her own plumber. But finally they replaced the toilet. In October of 2023 I get a maintenance bill for $371.87. Im not sure why Im being charged for a toilet in a home Im renting. And I was NEVER notified that I would be responsible because I would have got a toilet and paid less money then what they are charging me. They have now begin to charge me late fees for this because I refuse to pay it. And they have even sent me letters to terminate the house if I dont pay for this toilet. Ive read my lease and I dont think this is right. Also Ive rented homes before and I have never been charged for maintenance to the homelike replacement of toilets or stove etc. This is my second complaint to you about this company this year. They are the worst. I will not be renewing my lease or any lease with them. Can you please help me.

  

  Business Response

  Date: 12/04/2023

  Hello,

  Thank you for taking the time to share your concerns. We sincerely regret any distress or inconvenience you have experienced, and we would like to address your review  to clarify the situation.
  As a property management company, we are obligated to honor the wishes of the property owners, especially when it comes to their preference for using specific vendors. While we understand the frustration that *** arise from this, it is important to note that we do not own the properties we manage, which limits our ability to unilaterally select vendors for maintenance issues.
  Regarding the cracked toilet, we have attached an image for your reference, which was assessed by the vendor and noted as damage beyond normal wear and tear. Cracks in toilet tanks are typically not self-occurring but are usually the result of a significant impact. Therefore, it was categorized as neglect rather than a standard maintenance issue.
  We also want to ensure that you are aware our office did send a notification concerning the charge on the same day it was applied to your ledger. For your records, we have attached documentation of this communication.
  Furthermore, our records indicate that the maintenance charge for the toilet replacement has been paid in full. We strive to be transparent with all billing and charges, and we apologize if there was any misunderstanding regarding your financial responsibilities as stated in your lease agreement.
  We take all feedback seriously and continuously work towards improving our service. Please rest assured that we are here to assist you with any further questions or concerns you *** have.
  Your experience as a tenant is important to us, and we are committed to addressing your grievances to the best of our ability. If there is anything else we can do to support you, please do not hesitate to reach out.
  

  Warm regards, Specialized Property Management 

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frustrated with lack of communication and what feels like getting a major runaround. We have been trying to get ahold of someone to discuss possibly evicting tenants due to lease agreement violations. We immediately contacted the Concierge and explained the situation and told them we did not want any lease violations issued to the tenants until we can discuss our options and what the process looks like. We waited and never got a return call from our Leasing Coordinator, *****************************. We made several attempts through various avenues ( Concierge, maintenance, emails) to no avail) After giving at least 2 weeks we went above ********* to ***** the Leasing Manager. We finally get an email from ********* saying she was sorry we couldn't connect when she tried to call and provided a link to schedule a meeting. 1- No ma'am, that sure seems like a lie when my husband and I both answered every possible call that came through (even potential spam calls) and neither of us have a voice message from her.2- Why wasn't the link to schedule emailed immediately as a follow-up to this supposed missed call? We made it very well known and asked that it be noted that we needed to have a conversation before proceeding. We scheduled a meeting with ********* for this afternoon and arranged our day around this meeting. Shortly before time for the meeting, due to ********* having supposed connection issues, we got an email from a Leasing Coordinator in another state that doesn't even cover our state and admittedly isn't familiar with TX laws, but that she would try to help answer what she could and then ask ***** about what she couldn't answer. ARE YOU KIDDING ME? 4 days shy of a month and we are still trying to remedy this problem with someone that can provide answers and not keep getting passed around. This company has no problem collecting monthly fees from us but seems to have an issue on follow through with a basic meeting about addressing issues they were hired to manage.

  Customer Answer

  Date: 11/18/2023

  Received a call yesterday and while I'm still not happy with overall lack of communication, lack of professionalism, and doing things we specifically asked them not to do until we received a call to discuss how we wanted to proceed, because we needed clarification. This company has dropped the ball in handling this whole situation. We've agreed in how to handle the specific situation for now, and I've asked to be updated regularly as the steps are made. 

  We'll see if they stick to their word on the communication front.  As of right now I'm skeptical as I wait to see how they proceed. 

  

  Business Response

  Date: 12/05/2023

  Hello,

  We would like to extend our sincerest apologies for the recent communication oversight and any technical issues that our leasing coordinator experienced during your scheduled meeting time. We understand the importance of maintaining clear and timely communications, and we regret any inconvenience this has caused you. Upon reviewing our records, it is clear that our team has engaged in several calls with you, with the most recent one taking place on Friday, December 1, 2023. Please be assured that we are actively working alongside both you and the tenant to facilitate a resolution as swiftly as possible. Your understanding and patience during this process are greatly appreciated. We value our relationship with you and are committed to ensuring that this matter is resolved to your satisfaction. Thank you once again for your cooperation. Should you have any immediate concerns or require further assistance, please feel free to reach out directly.

  Warm regards, Specialized Property Management

• Initial Complaint

  Date:10/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a home at *************************************************************************. I paid a deposit of $2,450 & I filled out and documented a property inspection report the day of move in on Jan 25th 2023. Due to obligations to my job I had to break the lease 4 months early. According to my lease I had to pay $4,900 to break the lease early. I gladly paid the early termination fee and was told the security inspection would be done within 3 days of move out & I would receive my security deposit back within 30 days of move out. I moved out on September 28th & on October 27th I received a security deposit refund with 3 major deductions that should have not been charged. The total amount charged from my security deposit was $762.90. The first charge was $235 for a final clean which was already done by myself starting 2 wks before move out. I followed all guidelines given to me. I cleaned windows inside and out, I cleaned all the soffits outside of the house to remove spider webs, I cleaned the entire screened in back porch, I cleaned the gutters, I scrubbed the front porch. I mowed the grass, I trimmed & bought mulch for the landscaping, & the list goes on. I took photos to prove it was completed. It was left very clean at move out. We even documented on the move in report how dirty the home was left before we moved in. They had replaced all the carpet 2 days before we moved in and they didnt do any cleaning from the tare out of carpet and flooring and left a coat of dust on everything in the home and even used the toilets and left urine all over them. They even used the sinks to wash their dirty hands and left dirt and grime on the bathroom sinks! I had to clean b4 move in. 2nd charge was for paint touch up of $296.96. The walls where exactly the same as move in. They had used a paint to touch all the walls up that do not match before we moved in. It was documented. 3rd charge $230.94 for blinds that needed replacing. The blinds where beautiful and clean and working at move out.

  

  Business Response

  Date: 10/31/2023

  Hello,

  Thank you for your communication. We understand your concerns regarding the deposit process, and I assure you that our aim is to manage deposits in a lawful and fair manner. If you believe the deductions from your security deposit are not accurate, you have the right to initiate a dispute. Your communication has been forwarded to our Rehab Coordinator who is responsible for handling such disputes. They will examine the items in question in conjunction with the initial assessment report with  the property owner. Once the owner makes a decision, you will be informed about the outcome. Thank you for your understanding and patience as we process your dispute.

  Best Regards, 

  Specialized Property Management 

  
  

  Customer Answer

  Date: 11/04/2023

  I am rejecting this response because:   
  I have emailed two different representatives with specialized property management and yet have not gotten a response from ****** the person I was told to contact regarding a dispute. He was emailed on 10/28/23 regarding the dispute with the deductions from my deposit. My next step is to file a complaint with Hillsborough county small claims court and let a judge decide whats fair in this matter. Sincerely, *******************

  

  Business Response

  Date: 11/06/2023

  Teddy,

  We appreciate your continuous communication with us. According to our records, our Rehab Coordinator has already reviewed your dispute and addressed it via an email sent to you earlier today, Monday, November 6, 2023.
  At your earliest convenience, we kindly request that you take a moment to review this communication. We are actively collaborating with the property owner to arrive at a resolution for your situation.
  Thank you for your patience and understanding as we work through your dispute. Your cooperation is greatly appreciated.

  Best Regards, Specialized Property Management 

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crooks, crooks, CROOKS. This business has been frauding people with BS late fees and they make it impossible to pay early and when it is time to pay rent they make it to where you have to pay the EXACT AMOUNT where it doesnt accept it if it is even a ***** too high or short. They lied and made me sign a BS contract after I already had signed for a smaller amount earlier in the year, thus bumping my rent up to +$100 than it was before. They lied n said they never had the contract n threatened to evict me if I didnt sign! This company has wronged me in so many ways that I cant in fit them all on this page. They also kept it a secret for months that I owed them money so that the late fees amounted to thousands of dollars. Ive never missed rent.. but whenever the electric company or (SPM) made us switch to a new provider, SPM took the invoices I owed my electric company and listed those charges under my rents which made me owe so much. They didnt tell me a word about this until I was $2000 down. Something needs to be done about these people ASAP. Now that *** filed this complaint Im sure Ill be having even more problems with company

  

  Business Response

  Date: 10/11/2023

  Hello ****,
  

  We want to thank you for sharing your feedback with us. We would like to take this opportunity to provide some clarity on the matter. At Specialized Property Management, we pride ourselves on upholding the highest standards of integrity and transparency in our operations. We understand your concern, and I regret that you feel there has been a misunderstanding about the application of late fees. We assure you that there's no intention to act in any fraudulent manner. Our process for applying late fees is transparent and strictly follows the agreed-upon terms in your lease agreement. Please take a moment to review these terms in your lease document. The policy regarding the imposition of late fees is clearly outlined there. If you need a copy of your lease or if there are parts of it that you'd like to discuss, please let us know. We are here to assist you and ensure that all your concerns are addressed. According to our records, the $100.00 increase in rent occurred because your lease switched to a month-to-month agreement after the expiration of the lease renewal offer. This happened as we were waiting for you to clear the outstanding balance. As soon as your account was settled and showed a $0.00 balance on April 4, 2023, our leasing team sent out another renewal offer and instructed our accounting department to adjust your account as required. Regarding the allegations of withheld information about pending charges, please know that it has always been our policy to notify tenants promptly about any due amounts. As a tenant, you are notified through your portal every time a charge is posted to your account. It's important to note that utility usage and related bills are your responsibility. At Specialized Property Management, we simply apply any unpaid invoices from your utility providers to your account as they come in. According to our records, your account is up-to-date. However, it's important to note that this month a late fee was added to your account because the rent payment was received on the 5th. As outlined in your lease agreement, rent is due on the 1st of each month and a late fee is applied if full payment is not received by 11:59 pm on the 3rd. We're sorry for any frustration or misunderstanding you may have experienced. Our goal is to maintain clear and transparent terms and communication at all times.If you require further clarification regarding the terms you agreed upon, don't hesitate to get in touch with our office. Our team is always here to assist you.

  Best Regards, Specialized Property Management 

  Customer Answer

  Date: 10/17/2023

  I have reviewed the business response and accept this resolution. Fire Nica, she sent me death threats and spit on my front door