Complaints

This profile includes complaints for Westdale Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Westdale Asset Management, LLC

  2550 Pacific Ave Suite 1600 Dallas, TX 75226-1433

• 

  Johnston Creek Crossing Apartments

  10310 Cedar Trail Ln Charlotte, NC 28210

• 

  Westdale Asset Management, LLC

  4111 Polaris Dr Irving, TX 75038-4602

• 

  Westdale Asset Management, LLC

  17878 Preston - Leasing Office Dallas, TX 75252

• 

  Sabal Point Apartments

  12512 Sabal Point Dr Pineville, NC 28134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16, 2024, ************* Oak intentionally shut off water to the entire complex as a "preventative measure." This action is a direct violation of Texas Property Code ******, which only allows landlords to shut off utilities for emergency repairsnot as a preemptive measure.I raised this concern at the time, and the office admitted in writing that the water was shut off not for emergency repairs but to prevent potential pipe issues. They also sent this written confirmation through email to every resident. This admission alone is enough to support a motion for summary judgment against *****************. Under Texas Property Code ******(f), I am entitled to recover: Immediate termination of my lease without penalty. One months rent plus $1,000 in statutory damages. Actual damages incurred as a result of the water shutoff. Reasonable attorneys fees and court costs if legal action is ************ addition to the statutory damages, I also suffered actual damages due to the water shutoff,including: Lost wages from missing work because I was unable to properly shower and prepare in my home. Forced gym membership usage to access a shower due to the apartments failure to provide essential utilities. Purchasing bottled water for drinking and hygiene ******** resolve this matter without escalating it further, I am requesting the following:1. Agreement to terminate my lease in writing 2. One months rent plus $1,000 in statutory damages as required under Texas Property Code ******(f).3. Reimbursement for my actual damages, including lost wages and additional costs incurred due to the water shutoff.4. A written acknowledgment that ***************** will cease unnecessary utility shutoffs unless required for emergency repairs.5. A commitment to review and correct improper towing enforcement policies to prevent future wrongful citations.

  Business Response

  Date: 04/11/2025

  Dear Better Business Bureau,
  Thank you for the opportunity to respond to the complaint submitted by [Complainants Name].
  We take all resident concerns seriously and are committed to resolving any issues brought to our attention in a fair and timely manner. In this particular case, the matters raised in the complaint were addressed and resolved prior to the submission of this BBB case.
  To summarize:
  The concerns outlined were previously brought to our management team and have since been fully resolved to the best of our knowledge.
  Communication with the resident was maintained throughout the resolution process, and all reasonable steps were taken to address their concerns.
  No further issues have been reported by the resident related to this matter since resolution was reached.
  If the complainant has any new or additional concerns that have not been previously communicated, we would be happy to discuss them directly and work toward a prompt resolution.
  Dominion Post Oak remains committed to resident satisfaction and will continue to uphold high standards of service and responsiveness.

  Business Response

  Date: 04/11/2025

  Dear Better Business Bureau,
  Thank you for the opportunity to respond to the complaint submitted.
  We take all resident concerns seriously and are committed to resolving any issues brought to our attention in a fair and timely manner. In this particular case, the matters raised in the complaint were addressed and resolved prior to the submission of this BBB case.
  To summarize:
  The concerns outlined were previously brought to our management team and have since been fully resolved to the best of our knowledge.
  Communication with the resident was maintained throughout the resolution process, and all reasonable steps were taken to address their concerns.
  No further issues have been reported by the resident related to this matter since resolution was reached.
  If the complainant has any new or additional concerns that have not been previously communicated, we would be happy to discuss them directly and work toward a prompt resolution.
  Dominion Post Oak remains committed to resident satisfaction and will continue to uphold high standards of service and responsiveness.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into this rental house through this rental company on December 23, 2023 and vacated the premises on February 1. I paid in full my rent, any utilities. I cleaned the house thoroughly from top to bottom, was told not to fill in any holes by ******, the property manager. She said that since they would have to fill them anyway and texturize the walls to leave it alone. She also said if I didn't have any pets and no stains on the carpet, and vacuumed I would not be charged for the carpet. This morning, on 2/5/2025 I received an email saying that my final statement was ready in their portal. I signed in and they had a bill on there for *******. The fees that were billed to me are excessive. I should only be responsible for the utilities I still owe, because I left that place in prime condition and cleaned it good enough, that housekeeping shouldn't have needed to do anything. Please assist with getting these excessive fees removed. This is ludicrous and unjustified. I paid rent on time every month for a year, and the kind of fees they are charging me, are ridiculous.

  Business Response

  Date: 03/20/2025

  Dear Resident,
  
  We understand that everyone has their own perspective on the condition of their home. Our goal is to ensure that move-out charges are fair and accurately reflect any work required beyond normal wear-and-tear. While we appreciate your timely rent payments and compliance with community guidelines, these are standard lease expectations and do not impact the final charges related to the home's condition.
  
  After further review and consideration, we revised your final statement from the original balance of $1,317.74 to $846.15, which included the final utility bill of $246.68. The following adjustments were made and photos attached to support the remaining charges:
  Housekeeping fee was waived
  Carpet cleaning fee was adjusted
  Paint and hole repair charges were adjusted
  
  Were glad we could make these revisions to meet your expectations and appreciate your submitted payment, which has brought your account balance to zero.
  
  As always, were happy to assist with any further questions you may have. Please dont hesitate to reach out.
  
  Best regards,
  *********************************

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These apartments are out of date and frankly dangerous. I am currently a resident here and these are things I have dealt with or noticed within my building:- Squirrels have resided in the walls and ceiling since I moved in, since August 2024. The manager told me the entry points were sealed and squirrels gotten rid of but there has never been a point that squirrels were not living inside the ceiling and walls. This is disruptive to our day to day living and once, a squirrel was caught in the air vent - I notified the emergency maintenance that a squirrel was caught in my vent, but no one came out or followed up on my complaint.- There is a fireplace inside my apartment and many other units, however none of the apartments have carbon monoxide alarms. This seems alarmingly dangerous. On top of which, these apartments allow smoking, and they still do not have carbon monoxide alarms or safety measures in place for potential fires.- There is something wrong with the furnace in my apartment unit and they will not fix it or look into the issue. Every time the heat is turned on, it smells of something burning coming out of the vents. I have brought this issue up with the manager and then the regional manager, who visited my apartment without any notice one morning and dismissed my concerns outright. I do not use the heater inside this unit because they insist there is nothing wrong with it. Tell me why it smells of burning every time it gets turned on then?- There is no fire extinguisher provided in the unit whatsoever.- There are no sprinkler systems installed in these *********************** summary, I feel these apartments are old and the management/ownership does not repair them correctly and/or have safety equipment installed such as sprinklers or carbon monoxide alarms, which is dangerous to current and future residents. If there is a fire, there are little to no safety measures installed to protect residents.

  Business Response

  Date: 03/28/2025

  In response to the customer statement of the problem from ******* **********
  ******* ********* toured the community and was aware that ************** is an older apartment complex.
  Squirrels- the property is nestled amongst many native trees. There are times when squirrels penetrate the building via attic, etc. This building did receive a rodent exclusion, completed by a licensed pest control vendor in October of 2024. In addition, the property is serviced weekly by a licensed pest control company available for residents upon request.
  This property is not a non-smoking community.
  The furnace in the unit has been checked by maintenance every time the numerous service requests have been made. It is in working order.
  The manager and regional manager did visit the apartment and the visit was approved via a phone call that morning to Ms. **********
  Fire extinguishers are located outside the unit and inspected annually as per city requirements and are following the 2021 International Fire Code.
  Ms. ********* states there are no sprinkler systems in these apartments. This is correct, due to the age/ year the property was constructed sprinklers were not a requirement.  
  All claims have been thoroughly investigated and ************** is in compliance.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at a property owned by Westdale and have been since April of 2022, ***************** In that time it has been one issue after another. ??We have not had 1 hot shower since weve been here. Initially I submitted a maintenance request in regards to that when we first moved in and was told that we have to let the water run for 10 MINUTES in order to get the hot water going (even that doesnt work) because the water heater is in another building or something, I dont remember. ?? Theres been an ongoing issue in regards to dogs here. (1??) The neighbors letting their dogs defecate all around our door (2??) A neighbor was seen on video physically abusing their dog outside of our door (with videos of proof) and the office excusing it because the abuser is allegedly autistic. (3??) Same neighbor was outside cleaning the dogs cage with wipes. All the wipes were thrown all over the grass and steps (with video proof) and the package for them was hidden by our patio/air conditioner. I guess that way if the office wonders why wipes are all over the place, being that its by our patio, itll look like we did it (4??)Neighbors not having leashes on their dogs and being chased to my door. (Video proof)?? On February 4, 2024 we came home at 6:23 from doing laundry and parked in one of the parking spaces by the dumpster and we also noticed the office staff exiting the office as well. When I got inside I put my laundry away and then realized I left my iPad in the car so I grabbed the keys and went outside and noticed our car was gone. (1??) Had to call the towing company and find out where our car was.(2??) Booked an **** for $10.95 to get to the towing company,(3??) Waited in line 2 hours.(4??)Paid $175.58 to get the car back. ?? The roaches. Weve had to go to extremes to get rid of almost all of them. The spray they hire someone to use doesnt work. Conclusion is every issue thats been brought to their attention has never been resolved.

  Customer Answer

  Date: 02/17/2025

  ******* ******* + *** Barcenas 

  Business Response

  Date: 03/11/2025

  No hot water-  On 6/7/22, the resident put in a work order stating they are only receiving warm water in the sink and shower.  Maintenance responded to the work order stating that everything was fine.  On 11/13/23, the resident put in another request stating they had no hot water.  Work order was completed.  On 1/31/2024 and 2/12/2024.  The city of ****** in addition to ********* had to correct a gas leak to the boiler.  Repairs were done and residents were notified. 
  
  Resident called the office about her neighbors dog in apartment 1017 on 6/28/24.  1017 was evicted and moved out on 7/19/24.  Resident did email the property on 8/3 and 8/5.  8/5 showing a video of a resident with one dog on a leash and the other wasnt.  The staff that was there at that time is no longer with the property.  I am unable to determine who the resident in the video is.  The new Manger and office staff have been sent the videos and will handle accordingly.  
  
  Roaches- Upon reviewing the resident's work order history, I was that she logged in a  work order in on 10/10/24 stating that since the neighbor moved in,  they were getting a lot of bugs.  Pest control treated their apartment on 10/14/24.  I scrubbed property emails, resident work order history and call history and do not see any more information stating that this problem wasn't resolved.  I am sorry that the resident feels that items haven't been addressed, but I am seeing history of work orders being put into our system and being completed timely.  

  Resident states she was towed on 2/4/24- We do have a towing policy that all cars need to be registered.  I don't see any communication to the office pertaining to her being towed, if she has records stating that she was properly registered but was towed anyway, she can present the paperwork for the office to review.  We changed towing companies back in January 2025 and I did see that the resident is currently registered with the new towing company. 

   

  
  

  Customer Answer

  Date: 03/18/2025

  I am rejecting this response because:   Lies.

  Business Response

  Date: 03/20/2025

  Good afternoon.  I am unsure how to respond to "Lies".  

  Please see attached signed parking addenda.  Resident e-signed on 1-16-25.  Please see " M and N" on the second page of the addenda under Vehicles subject to tow as well as a picture of the towed vehicle.  Resident parked in a space that was marked for office, not resident parking.  

  Please see pest control treatment form dated 10/14/24.

  I have official records of resident moving out of 1017.   Due to privacy reasons, I can't up load the documents as they contain persons name, address, phone number, etc.

   

   

   

   

  Business Response

  Date: 03/20/2025

  I have attached resident's signed parking policy dated 1/16/25.  Please see "M" and "N" on the addenda.  Resident parked in office parking.  This space isn't open for public or resident parking and was subject to towing.  Please see picture of resident's vehicle prior to being towed.

  Please see pest control log for 10/14/24.  Resident was treated in response to her work order logged in on 10/10/24

  I have a deposit accounting for 1017.  Due to privacy reasons, I will not upload the document as it contains names, phone numbers, etc

   

   

  Business Response

  Date: 03/20/2025

  Good afternoon.  I am sorry that you feel that my response was not truthful.  Please see the parking addenda that was signed on 1/16/25.  Please see specifically "M, and N" on the 2nd page "Vehicles subject to tow".  Please refer to the picture of the vehicle prior to it being towed.

  Please see the Pest control work order- Pest control treated your apartment per your work order dated 10/10/24

  1017- did move out on 7/19/24.  I have records of their move out statement, but due to the privacy of the resident moving out, I am not going to display the statement.

  I am sorry that you experienced no hot water.  From reviewing your work order history as well as seeing email communications that were opened.  I see that Maintenance responded to your work order 6/22, 11/13/23- maintenance addressed and completed that work order.  On 1/31/2024 and 2/12/2024- There was a gas leak to the boiler that ********* had to fix.  There is email communication to your apartment as well as others notifying them of when the work started and was completed.

   

  Thank you

  *** *****

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with the accounting department. We are a vendor for the company.

  Business Response

  Date: 01/09/2025

  Dear TSavers,
  
  I hope this message finds you well.
  
  I wanted to provide an update regarding the payments owed to you. We have been in ongoing communication with you to ensure that all payments are processed promptly. However, we encountered some challenges during this process, including two changes of address that made it difficult to ensure timely delivery of payments.
  
  Additionally, there were issues with the invoices submitted, including the absence of the apartment address for the services rendered. We have requested corrections to these invoices to facilitate accurate processing.
  
  I want to assure you that we have made every effort to ensure that you are paid. The *************************** has cut the check and is currently working to verify the correct address for delivery.
  
  Please let me know if you require any further information or assistance.
  
  Thank you for your understanding.
  
  Best regards,
  
  ******** ******
  Community Manager
  ******************************************************************
  

  Customer Answer

  Date: 01/09/2025

  I have reviewed the business response and accept this resolution. The company responded and was able to resolve the issue. I have no complaints. They had a great company with customer service thank you.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My official move in date was 10/26/2024. Upon moving in, the movers and I witnessed multiple roaches in every room of the unit (alive &dead). It was so bad the movers were even killing them as they saw ******* that moment I asked the movers if I could postpone the move because of the infestation and reach out to the ********** of the movers suggest I bomb the unit everyday until the move. I bombed the unit Sundary morning and Monday evening. During each visit I encountered many roaches.I finished moving my items in 10/30/2024, and again upon moving myself and the movers encounteres multiple roaches.I called the ************** and requested to speak with the property manager,the ssistanct manager gave me the incorrect number. I called back and requested an immediate ******* I was moving, I was approached by ******** and ******** regarding my ********** I was disgustint my grievances with them regarding the unit ******** suggested that I brought the roaches with me when I moved. I was so offended I invited them into my unit for a glimpse.After witnessing the roaches ******** lied and said she has never had a complaint regarding roaches in the building. There are over 50 reviews on ****** stating the same thing. She ignored me and stated she would have an exterminator inspect my unit and the unit behind me the following Tuesday.That Tuesday the *********************** both entered my apartment , looked around and ******* the time I had a family member visiting me and stated they only asked if I had any pets looked in a few area, and then left . ******** advised the family member they would come back to spray but never did. I callled ******** and asked why my apartment wasn't treated and she insinuated my family member was lying and it wqs treated. Later after I arrive home the family member showed me a video of them walking into my bedroom, the bathroom , looking around the dining room and then leaving. I NEED THIS RECTIFIED!!!!!!

  Business Response

  Date: 12/05/2024

  Dear ******,

  We regret that you experienced a negative move-in experience, particularly regarding pest control issues. We have addressed your concerns and are actively working with you to ensure that the situation is resolved. We have contacted you twice since you moved in and have not heard back from you. Please note we have scheduled your unit for pest control twice a month every other Tuesday. 

  We remain committed to resolving this matter fully and ensuring your satisfaction. Please do not hesitate to reach out if you have any further concerns or require additional assistance.

   

   

  
  

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because:   You guys only called once since I made this complaint. I spoke with ****** the next day **** informed that there are no changes. The exterminator that came last week only sprayed near the patio door entrance. My problem areas were left completely untreated. I have been here almost 2 months and have encounter roaches daily. This disgusting an unsanitary. I can't have any guest over for fear of ***** sightings. This is disgusting.I have pics of every sightings along with the date.

  Business Response

  Date: 12/13/2024

  Dear ******, 

  
  We would be happy to work with you to resolve this issue. Please contact our office manager ********* ******* at ************ at your earliest convenience. She is more than willing to meet with you to find a resolution that meets your expectations completely.
  
  We look forward to hearing from you and working together to resolve this matter. 

   

  ********* Management

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at Preston Oaks for 3yrs #****. I paid a $250 deposit that I would like back from Preston Oaks My lease ended Sept 23, 2024 the manager came to my door Sept 24th, and said I needed to be out of the apartment my lease ended and they sent a Non renewal notice, then she said Im late. I explained I never got the notice and that was an error on the office end she went to the office and saw they never sent the notification to me also I told her no im not LATE at this time which was SEPT, 24th 2024 I should not be late I just paid over ***** exactly ******** was paid in Aug and I had a credit of ***** towards Sept rent! The manager said it was fine and she would give me more time until the 30th of Sept She also stated she would not charge me for the apartment damages she told me she would update the correct charges to the account so that I could pay them and she didnt know the correct prorated amount I said ok, when I called she wasnt in office that day and I left a message, I need my account updated please Incorrect Late fees for Sept, the balance was $0 on Sept 3 I satisfied the account so the $151.50 should be REMOVED off of the online portal. Water Service from 6/20/2024-07/22/2024 $67.27 I PAID THE WATER ON 8/13/2024 in the amount of $64.53 The online portal generated the late fee for Sept on Sept 24th the prorated rent was added for ******. I was still in the apartment and had no clue they added the prorated rent that day for Sept, 1st all over in order for me to pay it!I do agree I should be charged for the remaining days I stayed in the apartment from the 24th to the 30th and I have been waiting for a call from the property manager but I havent received a call yet I need this updated immediately so I can make the final payment and be done with the account! I dont want to mess up my credit This should NOT be applied to my credit when this is your error, fix it immediately! It is October 14th and I moved out Sept, 30th Why hasnt this been updated

  Business Response

  Date: 10/15/2024

  At the time of her move out I noticed that there had been charges to her ledger. I have corrected all the charges on her account, and it shows a refund of $73.22. The refunds are issued through our corporate office and will be handled from there. I have attached documentation on what was corrected. Please let me know if any additional information is needed.   

  Customer Answer

  Date: 10/15/2024

  I have reviewed the business’ response and accept this resolution. 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to express my concerns about the rental payment processing at ******************************. As a resident of unit 1514 since August 17, I have encountered several issues that need to be addressed.I have experienced significant delays in processing my rental payments, often not reflecting in my account until days after the due date. This has caused unnecessary stress and concerns about potential late fees. Additionally, the online payment portal has been unreliable, frequently unavailable or failing to process payments. Despite being told by ****** ***** that I could pay online, I faced ongoing issues and inconsistent communication from staff. On October 3, I was informed by Property Management that I couldn't make payments online due to an NSF issue, which feels deceptive, especially since it was the last day to pay.The inconsistent communication and high turnover of staff at the leasing office have only added to my frustration, as new team members may not be aware of ongoing issues.I believe timely and efficient processing of rental payments is crucial for a positive living experience. I kindly request that you address these concerns and consider improvements to the payment processing system, communication, and staff stability.

  Business Response

  Date: 10/10/2024

  Hello,

  I am writing to address a complaint submitted by a resident concerning their inability to make online payments. We appreciate the opportunity to clarify our position regarding this matter.

  
  Our policy, clearly outlined in the lease agreement signed by the resident, stipulates that access to online payment options is revoked for a period of 12 months following two bounced payments. The resident's last NSF payment occurred on January 8, 2024, which means they will be eligible to resume online payments starting January 9, 2025.
  We utilize Yardi, a reputable company known for its payment processing solutions, to facilitate all payment transactions. This policy is designed to ensure the financial integrity of our operations and to maintain a seamless payment experience for all residents.

  
  We are committed to transparent communication regarding our policies and are available to assist the residen.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a serious mold issue in my apartment 404. This situation has become increasingly alarming for me and my family's health and well-being. I have noticed a significant presence of mold both in the air and on the walls of my apartment. The mold has not only affected the living environment, but it has also forced me to discard several items of clothing and personal belongings due to contamination. My great grandmothers vintage leather purses had to be discarded. I am worried about the potential health risks this poses, particularly to my five-month-old baby and eight-year-old daughter. Despite my efforts to maintain a clean living space daily, the mold persists, indicating a deeper issue that requires immediate attention. Maintenance clearly turned off my ** today. I will check my cameras. My power bill indicates very clearly that the ** is kept on. This doesnt negate the visible mold in my closet and on my designer dresses and shoes. Mold spots and peeling paint are clear as day in the photos. The same gre mold are on the baseboards of my closet and walls. The management company ia doing nothing. They did a a ************************************************ plainview. My newborn baby has developing lungs and ia very susceptible to harm From mold, my daughter has asthma as well. I need a resolution and this to be remedied. I pay $2800 a month for a safe and habitable environment, this is not. I have attached photographs and documentation to illustrate the extent of the problem. I kindly request that you arrange for a professional inspection of the premises to assess and remediate the mold issue at your earliest convenience. As a tenant, it is my right to live in a safe and healthy environment, and I hope you will take my concerns seriously.

  Business Response

  Date: 09/23/2024

  We are in receipt of BBB complaint #******** regarding a claim of mold in ******* ******** apartment #***. Please be advised that we have investigated the report of mold multiple times, including conducting an air quality test performed by a certified mold specialist.
  
  On September 14, 2024, we informed Ms. ****** of the test results, which confirmed that no unsafe levels of mold toxicity were detected. The conclusions included:
  
  CONCLUSIONS AND RECOMMENDATIONS:
  No water staining, moisture damage, or visible, suspected mold growth was observed in the master bathroom closet. Laboratory results did not identify elevated airborne mold spore concentrations inside the unit. No evidence of an indoor mold source was indicated. No additional investigation is warranted at this time.

  Because Ms. ****** did express concern, as a courtesy, we informed her that she could terminate her lease without penalty. 
  
  Given that the test results confirm no unsafe mold levels, we consider this matter resolved.
  
  Thank you for your attention to this matter.
  
  

  
  

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against my landlord, Westdale Property Management, located at *********. I have been renting a property from 2023- now at ********************************* since 08/23, and during this time, I have encountered a serious issue regarding the delivery of my mail.For the past 6 months, my new landlord has taken actions that prevent the **************************** (****) from delivering my girlfriends mail to my residence. Specifically, telling **** not to deliver mail if the persons name isnt on the lease. This is a violation of federal law under 18 U.S. Code 1702, which prohibits obstructing the delivery of mail.This obstruction has caused significant inconvenience and distress, as it has delayed the receipt of important documents and communications, including multiple packages I have paid for being sent back for items that are sold out and I can no longer buy again. I have attempted to resolve this matter directly with my landlord by going to the office and explaining and theyhave not taken any steps to rectify the situation.Given the seriousness of this issue and the legal implications, I am requesting the assistance of the Better Business Bureau in addressing this matter. I would appreciate your help in facilitating a resolution, as this situation violates my rights as a tenant and as a citizen receiving mail through the *****Please contact me at ********** if you require any further information or documentation. I would be grateful for any guidance or assistance you can provide in ensuring that my mail is delivered without further interference.Thank you for your attention to this matter.Sincerely,***** ****

  Business Response

  Date: 09/05/2024

  Please see attached, thank you.

  Customer Answer

  Date: 09/06/2024

  Subject: Response to Recent Correspondence Regarding Mail Delivery
  
  
  Dear Ms. Cruz,
  
  
  Thank you for your response to my complaint. However, I would like to address several points that were made, as there are still unresolved issues that need to be clarified.
  
  
  1. **Issue: Preventing my girlfriend’s mail from being delivered.**  
     While you have stated that no actions were taken to prevent my girlfriend’s mail from being delivered, I find it concerning that after the management transition, her name was removed from the mailbox. The previous management assured both my name and my girlfriend's name were correctly listed for mail delivery. The removal of her name after I submitted a work order to fix the mailbox raises questions about whether there were indeed actions that caused this issue.
  
  
  2. **Issue: Instructions to USPS regarding leaseholder mail delivery.**  
     You noted that instructions were provided to USPS by the previous management, but this does not change the fact that it has impacted us under the current management. The USPS clearly informed me that property management directed them not to deliver mail if the person's name was not on the lease. Regardless of who gave these instructions, they continue to create issues for us, and I would appreciate if current management could rectify this situation moving forward.
  
  
  3. **Issue: Attempting to resolve the mail issue.**  
     I want to clarify that I was never informed that my girlfriend had to be added as a leaseholder rather than an occupant. I only sought to add her as an additional resident, as the lease has a section for additional residents. This has been standard procedure with prior management, and no one mentioned a requirement for her to be a leaseholder until now. Furthermore, I was not made aware of any written policy that requires individuals over 18 to be leaseholders to receive mail. I would appreciate it if you could provide the documentation for this policy.
  
  
  4. **Regarding USPS mailbox control.**  
     I understand that USPS controls the mailboxes, but there was no mention of any issues related to a full mailbox until this complaint was raised. As I mentioned in my original correspondence, I was on vacation when the locks were changed, and I find it unusual that I received new mailbox keys twice in a short period of time. This repeated change, without prior notice or explanation, added unnecessary confusion to an already frustrating situation.
  
  
  Lastly, I acknowledge that you reached out to me on the dates mentioned. Unfortunately, I was unable to respond immediately due to other commitments, including my vacation. However, I have made continued efforts to resolve this matter and would appreciate more transparency and clarity from your side.
  
  
  I would like to resolve these issues as soon as possible and ensure that no further misunderstandings occur regarding mail delivery. Please confirm the policy you referenced regarding leaseholders and let me know how we can work together to ensure my girlfriend’s mail is received properly.
  
  
  Thank you for your attention to this matter.
  
  
  Sincerely,  
  Rohan Byrd