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Business Profile

Restaurants

TGI Friday's, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TGI Friday's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TGI Friday's, Inc. has 280 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 $50 each Gift Cards from the company earlier in 2024. The order number was CND6KEUWHH. Later in the year, I realized I had misplaced 2 of the cards after fully using one of them. I called 5 times for help, was given different numbers to call, put on hold endlessly and at the end of each call was told my original credit card of purchase would be credited. Of course, that never happened and they sincerely are full of s***. I wanted to report them because while as a company they have struggled financially, they public still probably views them favorably and I do not want others being ripped off the way I am. It's a total disgrace.

      Customer Answer

      Date: 01/09/2025

      The business contacted me to obtain my address supposedly to mail me a check. And by the way, they estimated it would take 5-6 weeks for me to receive the check. 

      Customer Answer

      Date: 01/16/2025

      I am pleased to announce that today I received a check for full reimbursement of my loss. As long as the check clears, the matter is closed. I thank you for your assistance. 

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed Web Order **********. When I got to Chesapeake VA restaurant location I didn't receive the strawberry lemon-aid, the loaded mash potatoes platter or the blue cheese dressing & the wings platter & the ribs platter wasn't what I had previously ordered & nothing like the picture on the app. The portions were smaller & they had come in a nice plastic platter & were still pictured that way on the app. Instead I received my platters in smaller aluminum pans & when I asked why they weren't in the black plastic platters, I was told the restaurant was out. On the App the smaller aluminum pans were an option but I did not order that I ordered the platters. When I asked about the blue cheese dressing I selected for the wings platter a server went to kitchen then came back and said I did not get dressing because I selected "no sauce" and she pointed to it on the receipt so I showed her that the "no sauce" on the receipt referred to the type of wings & showed her where it said "Bl Chs SM" on the receipt referring to my selection of dressing then she walked to the kitchen but I could clearly hear her loudly talking to the kitchen crew very disrespectful about me and these are the people who were preparing the rest of my order. I asked to speak with the manager. He said his name was ******* & the server was named China...he apologized on her behalf but I could still hear the young lady talking about me to the crew who was preparing my food. The manager brought the lemon-aid and I advised him I was still waiting on the mash potatoes platter. He went to kitchen & got it stating it was already prepared meaning it was just sitting there. He offered me a free dessert but I declined because I really did not want the food at all but I had already paid for it. When I got home the lemon-aid tasked like dirty water, no sugar, lemon or strawberry flavor. None of my guest felt comfortable eating the food. I submitted a complaint on 11/3/2024 but to date no one has responded.

      Customer Answer

      Date: 12/21/2024

      Looks like you were trying to contact the location that has closed over a year ago ... the actual location is TGI Fridays ********************************************

    • Initial Complaint

      Date:11/04/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/9/24: I ordered a Fridays gift card online for $60 ************************ now my new address ********************* is on Fridays account) which included an ebonus bite card for $25 which expires 8/31/24. Before losing that amount of $25 I visited and used that $25 on an order on 8/22/24 at the ********* drive ************** location leaving my $60 gift card unused. After discovering that multiple fridays locations for closing, I called to check on my card balance on 10/29/24 to hear my card had $0 on it. I then tried to contact customer support to get an answer. The option on ***************** was unable to talk to anyone and the call disconnected me after several attempts. On 10/30/24 I went to the office ***************************************. The office was locked with no one around. Id like assistance to be able to reach Fridays to get my $60 back on my gift card (*******************) security code 0115.

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited TGI Fridays on July 17, 2024.First, there was no host at the front. We stood there for about 5-10 minutes then some stranger said to just a take seat, so we did. When we took a seat, a waiter rolls up to the table with the nastiest attitude. He kept rolling his eyes and acted like somehow we inconvenienced him by sitting down. We apologized for just sitting down and told him we can stand back up and wait when they were ready and he just mumbled 'it's fine.'Then, it took roughly 35 minutes for our food to come out. The long wait was annoying but not the end of the world. When the food came out, it was like a circus: the waiter was bringing food, another two ladies were bringing small plates, etc. At this point, we asked for the bill because I knew it was going to take forever to *******, my family is eating with no utensils and no napkins and still waiting for the bill. They didn't even come with water. After all that, when the bill came, the initial waiter suddenly is all happy, handing our boxes, too. We boxed our food and the waiter didn't even give us a bag for the food. That literally killed the vibe for the entire night.According to the receipt, the employee # is 296.After having submit this complaint, **** gave me a $50 giftcard for internal purchase. I inquired over email whether I can just receive the $50 as a **** giftcard or a refund on my check, cause I don't want to to go another TGIF. They gave me no response.I ended up going into the same ****, they informed me that the gift card does work, then when I ordered $50 worth of food, when it came time to pay, they said the gift card was invalid. When I emailed **** they simply stated that I rejected the gift card. Remember, I just inquired and they didn't respond so I assumed I was stuck with this.I have made multiple attempts to contact TGIF and no response. This is my final step at the recommendation of my attorney before taking this to court.

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/18/2024 left a $10 tip on the dinner bill and the waitress added more. When management was confronted about it our physical ticket "was missing". Refunded what she added but kept the rest after their employee committed theft against me.

      Business Response

      Date: 12/02/2024

      We have tried to connect with this guest multiple times but have not gotten a call back and their voicemail is full.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to reach out to Friday's since 10/11/24 to check a gift card balance since their website and phone service is unable to check gift card balances at the moment. When I didn't receive a message back from them this week, I reached out to them again and they emailed me back right away asking what help I needed. I messaged them the gift card number and asked if they could give me the balance. Once again, they are ignoring my messages. I even messaged them on Instagram. As soon as I asked if they could check the gift card balance, they started ignoring my messages. I have copies of the emails and DM's if needed. I'm not sure what is going on, but it is very odd behavior, especially coming from a chain restaurant. I'd like to know why my messages are being ignored as soon as I ask for a gift card balance? It really shouldn't be this difficult. Case #*******.

    • Initial Complaint

      Date:10/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was made improperly the chicken was too burned the meat on the inside was so chewy from being over cooked the fries were soggy completely ruining my experience

    • Initial Complaint

      Date:10/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ********* my location and was using a gift card I received because I'm not in the area to often so I ordered potato skins and whiskey tender strips which was $16.99 for just the chicken strips and went home. And realized. That this was ridiculous on what I got. I called the location and made a complaint and he said that is what the size is I took a picture and it looks like popcorn chicken six pieces I will never go back I could of gotten two $10.99 mels instead and would of been better because the picture you have is not what I received

    • Initial Complaint

      Date:09/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 30th 2024, I order online about 9:42 p.m. I parked in a to go order pick up and called to let the restaurant know I was in parking spot 1, they said they would bring it out as soon as it was ready. I also tipped $5.25 bringing my total to $43.54, to the guy bringing the food out. I ordered an American Cheeseburger with fries and the Whiskey Ribs with mashed potatoes and broccoli. We get home and I don't have my mashed potatoes, I had been working late that day so I did not feel like getting back out, to take the food, to show them I did not have my potatoes. So I called and informed the lady that answered the phone what happened, she connected me to the managers phone but there was no answer, the next day I called back, got the manager on the phone, he asked me if I called the same night it happened, I said yes I did but I did not get an answer after being transferred to his number. He asked around what time did I order I said about 9:00 - 9:30 pm on that Friday, August 30th, but it was about 9:42 pm, he said he would look for the order but it would be a while before he could call me back. I'm still waiting on that call. This is not the first time they have left things out of my order. I paid for something I never got and tipped on top of the poor service.

      Business Response

      Date: 10/03/2024

      Our guest relations team has tried to make contact with the guest but has been unable to connect with them.  We called but the call was disconnected and an email was sent.

      Customer Answer

      Date: 10/03/2024

      I have reviewed the business response and accept this resolution. 

      The General Manager called me (******* ****) last Wednesday the 25th I believe and he said he will be sending out coupons to my address but it might be Friday the 27th of September before he could send them out because he's really busy. I said that would be fine. 

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings, I am reaching out to address the concerning decline in the overall quality of Friday's, coupled with the steady rise in prices. One might assume that an increase in prices would be accompanied by an improvement in quality, but unfortunately, that does not appear to be the case here. During my recent visit to a Friday's location, I was disappointed to find that everything, with the exception of my server, was subpar. It was baffling to me how my food arrived cold, especially considering the minimal number of customers present in the establishment. Fearing for the integrity of my order, I opted to only order an appetizer, paid, and promptly left.I used to enjoy dining at TGI Fridays, but now I find that the customer service has deteriorated, portion sizes have shrunk while costs have escalated, and the flavors are no longer as enticing. The apparent lack of concern from management is disheartening. It is clear that the path this restaurant has taken speaks volumes, but not in a positive light.

      Business Response

      Date: 09/04/2024

      The store has been closed permanently, but the DO has reached out in hopes of apologizing and making things right.

      Customer Answer

      Date: 09/04/2024

      I am rejecting this response because:   Impressive how your response truly reflects the essence of the company and your personal character. Can you shed some light on the reason behind the blatant falsehood regarding the permanent closure of this restaurant? After personally verifying by calling both ******* locations, it's clear they are very much open for business. Instead of upholding professionalism and embodying integrity, morals, and values, it's disappointing that lies are being freely offered. Surprisingly, no one other than the lady who promised to escalate the issue to higher authorities has contacted me. It seems likely that the same lady who deceitfully claimed the closure is behind this. Here's a question - if the restaurant is closed, why the need to escalate the issue to someone else?

    TGI Friday's, Inc. is NOT a BBB Accredited Business.

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