Complaints

This profile includes complaints for TGI Friday's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TGI Friday's, Inc. has 280 locations, listed below.

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  TGI Friday's, Inc.

  Dallas, TX 75287-6928

• 

  TGI Friday's

  209 Hale Rd Manchester, CT 06042

• 

  TGI Friday's

  130 Elm St Enfield, CT 06082

• 

  The Riese Organization

  560 5th Avenue New York, NY 10036

• 

  TGI Fridays

  950 Green Acres Mall Valley Stream, NY 11581

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was verbally assaulted by a staff member in front of staff members my minor child and I was not accommodated and charged for a meal I NEVER RECEIVED. I was also previously double charged on my debit card at this same location and the attention was brought to several mgrs never resolved. No silverware and so many other issues though Ive always remained civil and understanding . This is unacceptable and unethical for the environment and the type of community that I pay to live in. Im appalled and offended at the treatment and lack of customer service. I recommend that ****** be either dismissed or retrained and the waitress named ********* be disqualified of her duties all together due to the verbal assault, lack of performance, aggressive behavior, sense of entitlement and total disregard of customer service. My minor child was present for all of this and I had to keep my composure and I also have a full recording that I am fully prepared to release on a morning show that has a viral following.

  Business Response

  Date: 08/20/2024

  The store's District Manager was able to make contact the guest. A refund was processed and a resolution was made.

• Initial Complaint

  Date:07/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back on Saturday, July 20th, 2024 @ approximately 11:30 P.M. - 12:00 A.M. Midnight, I went by bus all the way to your TGI Fridays location at: ******************************************************** ************** for a late dinner with my friend **** was so Interested in trying out your food again because it has been three (3) years since he last stepped inside any of your TGI Fridays Restaurants.The dinner and food was fine, however, at the Very End Of The Meal when I wanted to pay for the Expensive Meal With My TGI Fridays Corporate Gift Cards, the waitress, (******), went to get her manager, ******* to handle processing of the Gift Cards Which Came Directly From Your Texas Headquarters!When *******, The Manager came to our table, he was so Rude by Not Accepting Them!I had all of the Important Information Written On Paper For Each Gift Card and this man Not Only Would Not Accept This Valid Information, But He Refused To Verify That Each One (1) Had Money On Them!Please Note: I told *******, The Manager That I Have Valid Identification To Go With My Gift Cards That I Was Willing To Furnish And He Also Refused To Accept It As Well!The First One: In The Amount Of $10.00 Dollars In Which I Had A Store Receipt To Go With It!The Second One: In The Amount Of: $36.24.I Basically Had Enough To Cover Our Bill, but ******* Purposely And Deliberately RUINED OUR DINING EXPERIENCE OVER HIS VERY POOR BEHAVIOUR AND BUSINESS PRACTICES!I Take Personal Offence To This!I told him that I have been to TGI Fridays several times back in the Spring Of 2023 and used the Same Gift Cards ON PAPER And Had NO Issues With Using It After The Information Was Verified and he did Not Seem To Care!Then he went on that in order to use the Gift Cards that I have to have the Physical Gift Card Present Due To Fraud!I have Never Heard This Before Coming From TGI Fridays and am Very Much Angry, ****** Off

  Business Response

  Date: 08/13/2024

  The guest was contacted and the guest relations team was able to make thing right.

  Customer Answer

  Date: 08/14/2024

  I have reviewed the business response and accept this resolution. 

   

  thank you for all of the help coming from the BBB of ******, ***** and from the ** of Operations as well!

  sincerely yours,

   

  ****** *******************

  TGI huge fan and customer

  /hps

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appreciate your gracious response to the complaint from May 5th, 2024, regarding the Mothers Day incident. However, I returned to TGIF, Thursday, July 4th, 2024 at 12:47 pm, to redeem the certificate. My complaint was about the servers original acts of discrimination. Your much-appreciated efforts to apologize and correct the adverse effect were diminished when the same server performed an act of retaliation and was then supported by the manager, who made me leave the restaurant, as I attempted to redeem the apology certificate by enjoying a peaceful dinner. Is their claim of right to not serve a regular customer who simply expected reasonable customer service and care a claim that is supported by TGIF corporate policy?

  Business Response

  Date: 07/24/2024

  The Director of Operations has tried to make contact with this guest multiple times and has not received a call back. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in ******* for my nephew's graduation last Friday, and we decided to go to Friday's in ******** afterwards to continue celebrating as a family. We were a party of 16, so we knew that it would not be a "perfect" experience. But, what we experienced, was absolutely ridiculously. We were sat right away, in a space that could only fit about 10 people (two booths). There were additional tables around us, so we asked the waitress if we could combine those tables to accommodate our party (basically doing their job). Once we were all seated, it took the waitress about 45 minutes to come take our order for drinks. The restaurant was not crowded at all, so the wait was unexpectedly long. Once she took our order for drinks, we told her we wanted to order our food as well. Our drinks took about another 30 minutes to come out, and the food slowly followed. Everyone's order except one of my nephews and my own food. After we notified the waitress, about 30 minutes later we asked to speak with the manager. When our food finally came out, everyone had eaten the food that was edible, they were tired, frustrated, and just ready to go home. Our bill was wrong. We were double charged for my order. Then, the correction was wrong. We just paid and left because it was getting RIDICULOUS. The food was HORRIBLE and the customer service was even worse! The place closed at 12 midnight, we asked to order a drink at 11pm and the waitress said "oh we already had last call". How. do you have last call without notifying patrons? How is last call an hour before you all close? This restaurant needs a complete overhaul because there's no reason why this experience should've been this horrible and the restaurant had less than 12 parties seated.

  Business Response

  Date: 07/02/2024

  The Store's Director was able to make contact with the guest, and compensation was issued.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st 2024 after work. It was my birthday so I planned to treat myself. Salt water, the chicken is showing pasta from Fridays and after receiving and waiting for it through grubhub. I noticed half the pasta which warm and half was cold. I work in the restaurant industry so that indicated to me that it was not fully heated up to ********************** code health temperature. So within a couple of days I can't try to reach out to Fridays. Chat for refund, they told me I had to get it from *******. I've contacted grubhub ***** up send me back to Fridays. It's been 3 weeks and I still haven't received my refund and the last I spoke to the customer. The service relations at the grub.Have they told me that I have to block the transaction on my car which is totally absurd

  Customer Answer

  Date: 05/22/2024

  Tgifridays orange ,ct

  Business Response

  Date: 06/10/2024

  We have issues the guest compensation but are unable to refund as the transaction was through GrubHub.  We do not hold any payment information for these orders and as such are unable to refund at all.

  Customer Answer

  Date: 06/11/2024

  I am rejecting this response because: That is a bowl face light. All restaurant have systems that are connected to grubhub. DoorDash Uber Eats and all credit card systems for the restaurant are run through one system. Whether it's freedom pay ********** What do they pay online to grubhub? That restaurant has that information.  Logged and have access to refund or to contact the credit card Carrier.To make a refund someone is just not doing their job or is very not intelligent about that job

   

  Business Response

  Date: 06/13/2024

  I am not sure about your experiences, and can not speak to how things are configured for other brands, but we do not have or hold any credit card information for any of our delivery service providers (DoorDash, Uber Eats, or Grub Hub).  All of those transactions are handled within those platforms, they accept the payment, and then transmit the order alone to the store to have the order made.  We receive a receivable check from those partners at the end of the month with the money they owe us for each of those transactions.  If we had the ability to refund you for a Grub Hub order, or even to request one for you, we would do so, but unfortunately, we can not.

  Customer Answer

  Date: 06/13/2024

  I am rejecting this response because:  . Well, they need to contact ******* and get me back my money.Something the food was undercooked.I had a toad in a garbage

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Or May 7, 2024 at 12:15 or 12:30 AM I went to TGI Fridays, and ******************* I ordered a salad with grilled chicken and it was some type of plastic or paper in my food. The waitress took my plate so fast back to the manager that I didnt get a chance to get a picture but you have cameras and the manager didnt even come out and talk to me. They did take the solid off of the bill but that is not enough for me moving forward with this.

  Business Response

  Date: 06/17/2024

  A member of our guest relations team was able to make contact with the guest, compensation has been issued, and the case has been resolved.

• Initial Complaint

  Date:05/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TGI Fridays has been over charging me and probably other customers for years!!!!!! They are taking on a .************* fee and NOT SHOWING IT. I have OVER A DOZEN RECEIPTS that show that TGI FRIDAYS IS SCAMMING ME AND OTHERS

  Business Response

  Date: 06/07/2024

  There was an issue with the system displaying the additional cost for the cheese added to the broccoli, this has been corrected.  We have made several attempts to reach the guest to fix the situation but have not received contact back.

• Initial Complaint

  Date:03/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food. They did not deliver some items, they got some items wrong, and everything was cold. It was contactless, so I did not see the driver. I called but they did not answer. I filled out a contact form on their website but they did not respond. I declined the charge, but they disputed it and I am still fighting despite the fact that they have yet to actually provide any documentation of the delivery.

  Business Response

  Date: 04/22/2024

  Our Guest Relations team has been unable to make contact with the guest after several attempts.

  Customer Answer

  Date: 04/23/2024

  I am rejecting this response because:   I received one email from them.  They asked for a copy of the original receipt.  I replied with that attachment.  They have not responded since.  I have attached it here as well.  Further, they have disputed with the credit card company, but provided no details to them.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called TGIF Fridays ********** ******* location because my father placed and order on Uber eats but forgot to add something. Fine human error. I called them to edit the order and was told by ***** the manager in charge at the time that hed cancel the order. Fine with me, of course its Saturday and the restaurant is busy but as a manager ***** shouldve paid attention to me when I told him it was a Uber eats order as he isnt able to cancel them only door **** orders can be canceled by him. I stated more than once it was Uber eats and he proceeded to rush me off the phone. I asked him how would I know if you canceled the order because Id like to reorder the correct order and he wasnt paying me any mind, I asked him if he was listening to me and trying to help he responds yea Ill cancel your door dash order. I said to him that the order was placed through Uber eats he said oh Im multitasking youre going to have to contact them. How is this management, if hes so busy why isnt there any staff to actually answer the phone and help since hes so busy. I was on the phone with him for 3 mins and 26 secs and he assured me hed cancel the order, an order that he cant cancel be cause its a Uber order. Now Uber eats is charging me because the order was in progress already. I asked him for his boss but ******* isnt working today.

  Business Response

  Date: 04/08/2024

  Guest Relations Agents attempted to make contact multiple times without a call back or response.  Attempts made on 4/4 and 4/5.

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding your *************************** location located in Concourse D and specifically the bar area that's aerated for smokers. Strange behavior on the part of the employees working the bar specifically the female with no addressing by the tattooed bartender. This was extremely strange with her yelling f*** e at the top of her lungs like a loon which I have on recording and I can provide. This needs to be addressed. Thanks.

  Customer Answer

  Date: 03/18/2024

  Attached are documents related to the resolution of the matter for future reference.

  Customer Answer

  Date: 03/18/2024

  Attached are documents related to the resolution of the matter for future reference.

  Business Response

  Date: 03/19/2024

  The guest was contacted by the management team but we have yet to receive a response back.

  Customer Answer

  Date: 03/19/2024

  I have reviewed the business response and accept this resolution.