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Find a Location

Krispy Kreme Doughnut has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Krispy Kreme Doughnut

      PO Box 59924 Dallas, TX 75229-1924

    • Krispy Kreme Doughnut

      4061 Spencer Hwy Pasadena, TX 77504-1201

    • Krispy Kreme Doughnut

      4301 S Loop 289 Lubbock, TX 79423-1146

    • Krispy Kreme Doughnut

      604 W McDermott Dr Allen, TX 75013-2704

    • Krispy Kreme Doughnut

      8410 Fm 1960 Bypass Rd W Humble, TX 77338-4012

    Business ProfileforKrispy Kreme Doughnut

    Retail Bakers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Krispy Kreme Doughnut has 25 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Krispy Kreme Doughnut

        PO Box 59924 Dallas, TX 75229-1924

      • Krispy Kreme Doughnut

        4061 Spencer Hwy Pasadena, TX 77504-1201

      • Krispy Kreme Doughnut

        4301 S Loop 289 Lubbock, TX 79423-1146

      • Krispy Kreme Doughnut

        604 W McDermott Dr Allen, TX 75013-2704

      • Krispy Kreme Doughnut

        8410 Fm 1960 Bypass Rd W Humble, TX 77338-4012

      Location of This Business
      PO Box 59924, Dallas, TX 75229-1924
      BBB File Opened:
      8/27/2002
      Years in Business:
      11
      Business Started:
      7/31/2013
      Business Incorporated:
      7/31/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Dulce Restaurants LLC
      Business Management
      • Mr. Guillermo Perales,, President/CEO
      Contact Information

      Principal

      • Mr. Guillermo Perales,, President/CEO

      Customer Contact

      • Mr. Guillermo Perales,, President/CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/23/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      On 21Apr2024 my husband and I went through the Krispy Kreme drive thru and ordered two single donuts. Their employee accidentally charged $16.49. The Employee apologized and stated they have voided the charge/will be refunded.I wasn't worried about it until I checked my account and it still has not been refunded. I drove out of my way on 18May2024 to the location to inquire about it. The manager would not speak to me directly (only through another employee) and kept providing me the store number even though I told them the store number just disconnects the call. ****** stated only the general manager could help me but that meant I have to drive again to the location when they are there, seems unreasonable they couldn't just provide an actual number for them or give me a refund.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tonya H

      1 star

      10/02/2022

      This is specifically for the Krispy Kreme in ********* on 9 mile rd... the employees are terrible. They smoke cigarettes in the doorway of the back door where you clearly see food sitting there not far from them. They are extremely rude and are playing around with each other instead of talking to customers. They say they don't have the donut you are asking for and when I pointed to the donuts behind them and asked what they were, they were the exact donuts they just said they didn't have. They are never open on time and they always close an HOUR earlier than corporate says the times are. Corporate has done nothing about how awful this location is. All the reviews on ****** will say the same.

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