Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY USE LIES TO SIGN THE CONTRACT WITH THEM FOR 36 MONTHS HIDE SOME CHARGES THEY GIVE ME 172 $ A MONTH AND AFTER THAT THEY CHARGE ME 70 DOLLARS EXTRA THEY KNOW I NEED TO UP DATE MY FIRE ALARM SYSTEM BUT DIDN'T TELL ME NEVER FINISH THE TRANSITION I HAD TO PAID EXTRA MONEY THE PERSON WAS IN CHARGE FOR THAT NEVER CALL ME BACK

  Business Response

  Date: 12/04/2024

  Good morning *******,

      We're unable to locate an account with our business under your name. Please give our customer service team a call to better explain the situation, and we'll see what we can do to help.

  Thanks

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a sales person from *** come to our business and sell us what they said was an upgraded phone system and how they would save us tons of money. The manager signed the contract and we scheduled installation. After three separate times of an engineer coming out to install the new equipment, it was still not working right and every time they came out, it cost us money as they would damage our equipment or current internet service. We then told our project manager, ****** Good, the situation and we said we wanted to be restored to spectrum. She asked us to give them one last chance to rectify the situation. 3 months later, we still don't have a working phone system from them. They refused to release our phone number and shut off our account when we advised we were switching back to ********. They told us we could not cancel the contract, however, the contract clearly states we have 5 days from the date of delivery and installation to cancel, we sent them a letter in writing. Someone named **** ***** got involved and told us as soon as they received the port request from spectrum they would release our number, however that was not the case. We have now asked them five different times for the information needed to complete the port since they won't handle and they will not provide. We had to change our phone number just to get working office phones after going almost two weeks without a working office phone. They suspended our account without warning either or providing the disconnection information. They are still sending us past due invoices even though they shut our account off. We not only have had to pay ***, we have had to pay hefty spectrum bills for new numbers, our IT company had to come out twice once their installers disconnected our whole wifi system and left us without wifi for over 3 days, we also had to buy a new timeclock as one of their installers fell through the wall leaving a hole in the wall and breaking our equipment.

  Business Response

  Date: 09/03/2024

  Good afternoon *******,

          Every piece of equipment and service the business ordered was up and running after the initial installation. The scope of work changed dramatically after the initial installation - with the addition of 38 ports of connectivity to the onsite condominiums. This was never included in the order. As a goodwill gesture, we ordered thousands of dollars in additional equipment to support those needs without charging anything extra for that equipment OR the labor involved. Further, we agreed to reimburse the business for the unfortunate damage to the time clock, on the basis that we are allowed to finish out the installation of the additional hardware and the payment of your bill. Art ******** (from your organization) and **** ***** (from Unified Global) agreed to this on a recorded phone call. However, the next day, your organization reneged on this agreement. The business used our phone services for a month without making a payment at all, and continues to refuse to make any payments. 

  In summary, the contractually obligated services and hardware were 100% operational following the installation. There is no basis for contract cancellation whatsoever, nor will it be allowed. Further, because of the lack of payment over the course of months, your numbers ended up in a disconnected state. Individuals at the business were made aware of this possibility multiple times. As with any telecommunications company, we do not refuse port outs, but we do not restore disconnected numbers without past due balances being paid. In this case, you would need to pay *** for their portion of the billing as well as Unified Global Solutions. Once those payments are made, your numbers will be restored and become portable once again. Further, as a compromise, we will honor our portion of the verbal agreement (reimbursing for the time clock) despite the backtracking which occurred by your organization. 

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because:   the *** salesperson that came to our property trying to solicit business, was informed of the 37 room phones that would need to be connected with the office. He assured us there would be no issues. We had many problems and could never make phone calls with the rooms nor even some other phones, we reported this issue many times and were told it would be fixed, after three attempts, and many issues we decided we had enough like any business would. Every time your "engineer" came out it cost us money and aggravation. Nobody from your company ever came out to do a survey or assess the property. I have surveillance footage of our employees telling your sales agent about the 37-unit phones that would need to be connected with our office and able to make local calls as well. The salesman said that was not a problem and assured us everything would continue running as smoothly as they have been with spectrum.

  Regarding, the non-payment, why should we have to pay for something that is not working, and you suspended our account and continue to charge us for future months. We also paid you at least a month when the equipment was not working. We contacted you guys several times regarding the issues, but you guys just always dismissed us or told us it was something we were doing wrong and would never fix the issue. 

  We have now told all 1836-unit owners here about the situation with you guys and to beware of this company. When we requested the releasing and porting of the numbers, we were definitely in the free and clear. From the contract it says we have 5 days from date of install, which we were clearly in compliance. You guys did not respond to us for well over a week, trying to push us out of the 5-day cancellation period.  

  If you guys had it up and running, why did your engineer leave our old phones hooked up and tell us to use those?

  I also have videos and pictures of the malfunctioning phones and phone system in general, as well as the complaints and issues we communicated with your staff; I can provide those if you would like. 

  Business Response

  Date: 09/04/2024

  Hi *******,

       No problem, please send all of what you'd like to via certified mail to our office. The call logs all demonstrate functioning phones, inbound and outbound, with services matching the order form, contract, and provided equipment. The installation tech left old phones plugged in specifically for communication with your 37 condos - none of which were proposed service, nor was equipment order or billed for it. Your business has yet to make a single payment. Despite all of this, the business was given ample warning of the disconnection period resulting from non-payment. At any time, you could have ported your numbers out, but chose to continue using the services and hardware you refused to pay for until your eventual shutoff. 

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because:   

  We have the cancelled checks that show we did in fact pay multiple invoices from you guys. We did not receive warning, and again we did let your sales agent know about the room phones, so maybe take it up with him regarding why he did not inform you guys of the 37 room phones needing to be hooked up, we did disclose that information to him and he said that is no issue at all, he assured us a smooth transition from spectrum to you guys and all would continue operating as is, which definitely is not the case. 

  We also have videos and pictures of the phone system stating it was not functioning. We sent those to you guys, but you guys just dismissed that as well. During one tech support issue, the tech told me the number I was trying to call was invalid, however, calling from my cell phone went through no problem. Even when people would call in, the new "unified global" phones would not ring, but rather our old phones that you claim were only for communication with the rooms, we are talking people not even in the state of ******** 

  We have disconnected all your equipment and have it waiting to be picked up, we have asked several times how to return the equipment, but nobody responds. 

  I am done arguing, at this point the damage from your company is done - we have switched phone numbers due to you guys not releasing OUR numbers, despite us sending payment. Again, we have cancelled checks that have been cashed showing otherwise. We did read the fine print and the whole contract, and we were in compliance with the signed contract. 

  Customer Answer

  Date: 10/20/2024

  They have still not resolved this issue. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unified Global said they would negotiate with Blink Voice regarding our early termination fees so we could sign on with Unified Global. Unified Global quoted us half the price of Blink Voice, so we took them at their word on the negotiating. They rush the delivery of new phones and installation. Ported our phone lines to Unified Global without getting us out of our lease with Blink Voice. ************** harassed us to get the new lease agreement signed before we had any clear answer about our ETF with Blink Voice. Now we have two phone service / lease agreements. What was supposed to be a savings has turned into our biggest nightmare!

  Business Response

  Date: 06/20/2024

  Good morning *****,

        Please e-mail ******************************** the contact and contract particulars for your prior agreement with Blink voice so appropriate steps can be taken.

   

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fraudulently switched my services under the guise of being with spectrum and now my phones do not work like they are supposed to and I cannot get them to remedy the problem. They tell me I signed the contract when I specifically told them Im not authorized to make financial decisions for my company I work for. However they came in at a later date and said they were spectrum and were upgrading the equipment and I needed to sign a form to have it upgraded. Later I found out they have financed some equipment to us and are not at all a part of spectrum. I just want to switch my service back to spectrum like I thought was supposed to be happening. Now my phones dont work and they refuse to let my number go back to spectrum.

  Business Response

  Date: 05/20/2024

  Good afternoon ****,

        I have attached the order form which clearly says Unified Global Solutions. The only mention of Spectrum is a line added by the sales rep informing you that the internet services would stay with Spectrum - which is initialed by you. The text at the bottom of the order form, first line, clearly states that by signing, you "are authorized to sign on behalf of the company". The entire implementation process is also handled by Unified Global Solutions employees, with no mention of Spectrum. The contracts themselves also have no mention of Spectrum. While you are welcome to move your services elsewhere, the contract will be enforced.

• Initial Complaint

  Date:03/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* me on my job as well as threats made on phone voicemails

  Business Response

  Date: 04/05/2024

  Good morning,

         While we apologize that you are receiving these calls, they are not calls from our business. You seem to have us confused with another company, based on the images you attached.

   

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MARCH 1,2023 ..I CONTRACTED FOR PHONE SERVICE WITH THESE PEOPLE AND MY PHONES HAVENT WORKED CORRECTLY FOR THE WHOLE TIME. I HAVE CALLED CUSTOMER SERVICE 6 TIMES AND NOTHING HAS BEEN DONE . ON TOP OF THAT THEY ARE BILLING ME FOR THE WHOLE TIME THAT THE PHONES HAVENT WORKED. I EITHER WANT THE PHONES TO WORK OR CHANGE TO A DIFFERENT SUPPLIER WITHOUT PENALTY

  Business Response

  Date: 04/04/2024

  Good morning ******,

       Based on the ticket history, it looks like the issue with your ******** cellular phone accepting the call forward from our platform has been rectified. Please let us know if there is anything else you need assistance with.

  Thanks,

  Customer Answer

  Date: 04/27/2024

  still not working

  Business Response

  Date: 05/13/2024

  We have corrected the issue based on ticket and system data. 

• Initial Complaint

  Date:03/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN NOVEMBER 2023, A REP FROM UNIFIED GLOBAL SOLUTIONS WALKED INTO OUR OFFICE AND TOLD MY OFFICE MANAGER THAT HE WAS WITH SPECTRUM. HE TOLD ME; WE WORK WITH SPECTRUM AND WE CAN LOWER YOUR PHONE BILLS BY HALF. ACTUALLY HE WORKS FOR UGS AND ******** DOES NOT WORK WITH THEM. HE PROCEEDED TO HAVE MY HUSBAND SIGN A 5YR CONTRACT TO "LOCK US INTO THE ******* HE NEVER MENTIONED THAT WE WERE SIGNING A CONTRACT WITH BALBOA CAPITAL. I CALLED UGS TO ENQUIRE ABOUT BALBOA CAPITAL. I WAS SHOCKED THAT THEY TOOK A LOAN WITH ****** TO COVER OUR 5 YR SERVICE. THE CONTRACT STATES WE ARE RENTING EQUIPMENT WHICH WE ARE NOT. THIS IS SERVICE NOT A RENTAL. UPON INSTALLATION I RECEIVED EMAIL FROM UGS TO CANCEL MY PHONE LINES WITH SPECTRUM. I DIDN'T KNOW THAT THEY DIDN'T PORT OUR FAX LINE UNTIL ******* CONTROLS CAME OUT. THEIR TECHNICIAN ASKED IF WE SWITCHED TO A VOICE OVERIP? I SAID YES. HE SAID IT WOULD NOT WORK WITH THEIR SECURITY SYSTEM AND COMPARED IT TO A FAX LINE WHICH IS WHEN I FOUND OUT OUR FAX LINE WAS NO LONGER WORKING. WE ALSO HAD NUMEROUS ISSUES WITH CALLS DROPPING AND DELAYS. UGS SENT 3 CONTRACTED TECHNICIANS TO HELP RESOLVE THE ISSUES. ALL OF THEM SAID THAT OUR PHONE SYSTEM WILL NOT WORK WITH UGS'S SERVICE. DURING THE INSTALLATION THEY CUT OUR PHONE SYSTEM AND WE HAD TO HAVE OUR TELEPHONE INSTALLER COME OUT TO REPAIR THE DAMAGE. ON 2/9 UGS SENT A TECHNICIAN WHO WORKED WITH OUR TELEPHONE INSTALLER. THEY WERE HERE FOR 6.5 HRS AND BOTH OBSERVED THE ISSUES WITH INCOMING CALLS. *******************, THE OPERATION MANAGER AT UGS, STATED IN AN EMAIL THAT IF THEY COULD NOT RESOLVE THE ISSUES THEY WOULD LET US OUT OF THE CONTRACT. AFTER THEIR TECHNICIAN LEFT ******************* DENIED ANY ISSUES. HE CLAIMS HIS TECHNICIAN HAD A DIFFERENT STORY. HE DENIED THAT THEIR TECHNICIAN TOLD US THAT THESE ISSUES WOULD NOT BE RESOLVED DUE TO OUR PHONE SYSTEM. I SENT AN EMAIL SUGGESTING A RESOLUTION AND ******************* NEVER RESPONDED. DUE TO LOSS OF BUSINESS WE RETURNED TO SPECTRUM.I WOULD LIKE THIS MATTER RESOLVED.

  Business Response

  Date: 03/11/2024

  Good morning,

       Based on the notes from the multiple technician visit(s), at no time across the vast amount of time you mention on-site were we able to replicate the issues. This was further confirmed in recorded phone calls with all involved technicians. Further, no issues could be located in the call recordings onsite or in the calls themselves. One particular call from UGS Support to the customer resulted in a conversation, followed by paper rustling in the phone receiver to simulate quality issues, and then a hang up (hang *** versus unexpected disconnections are quite visible on the back end). Based on all evidence, including 10 plus hours on site, weeks of call records and, at times, associated recordings, any call quality or connectivity issues were resolved long ago. A non-cancellable contract was executed, with full knowledge of the terms, by an authorized representative at *******************.

  Regards,

  ****

  Customer Answer

  Date: 03/11/2024

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 03/13/2024

  I DO NOT ACCEPT UGS RESPONSE TO THIS COMPLAINT. I WOULD LIKE TO CHANGE MY RESPONSE. HOW DO I DO THAT? THIS MATTER IS NOT RESOLVED.
  
   
  
  ***********************, CFO
  
  ****** Diesel & Automotive

  Business Response

  Date: 03/13/2024

  Hello *****,

       While we can appreciate you're not happy with the resolution, that is our stance and it is supported by all of the evidence. Even on our last visit to further sit and try and see these issues for ourselves, the tech was refused entrance to the business for a significant period of time. After waiting almost an hour, they were let in to attempt to work for no more than ten minutes, and then told to leave. To summarize:

  1)You say you're having call issues:

  1A)Beyond initial fixes, no call issues were observed on either the technical log side or the call recording side, nor could they be replicated after ten plus hours on site. 

  2)You say the the technician said "the services won't work with this system" and "saw the problems"

  2a)We spoke to the technicians dispatched and they said no such things - those calls are also recorded.

  Finally, on a live call with our team, you  simulated a call issue in the receiver, not unlike a movie scene where someone pretends to go through a tunnel. 

  Take care

  Customer Answer

  Date: 03/13/2024

  I am rejecting this response because:   

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* from Unified Global Solutions sold ** the internet with ******** 5G with 100mbp upload and 100 mbp download, and phone service with free international phone call. however, we are getting 2-30mbp download and 3-5mbp upload speed and extra charge for international calls. We have contacted customer service, but they are keep stalling, nothing has been changed. ********************* are not reachable anymore not by phone or email.

  Customer Answer

  Date: 11/16/2023

  We have signed up contract with **** for 100 mbp upload and 100 mbp download internet speed, and free international phone call with 5 year price guarantee contract with total ****** monthly fee including 99 per month for internet. However, they are not honoring free international phone call, and internet speed is download 2.36mbps and upload 2.65mbps. Company refused to void the contract nor help us to reach the internet speed we signed up for. They have provided us with 625 per month for internet with 50mbps upload and 50 mbps download, which way over what we have signed up for. we tried to communicate with them for more than 2 months, nothing can be solved and **** is not returning email nor phone calls.

  Business Response

  Date: 04/05/2024

  Good morning *******,

       After reviewing the documentation here, we can not find any evidence of international calling offered for free. While the stated maximum speed on the TMobile circuit provides for up to 100 MB download, it is not a guarantee of performance. The good news is, as listed on your paperwork, that cellular circuit from TMobile is a month to month service. We'd be happy to help you migrate to a different internet circuit of your choosing. 

  Customer Answer

  Date: 04/05/2024

  I am reaching out to formally address a critical issue regarding our service agreement initiated last year, specifically related to the internet and phone bundle provided under the guidance of your sales representative, ****. According to the estimated invoice and the contractual agreement, a guaranteed internet speed of 100 Mbps was promised. However, we have consistently experienced significantly lower speeds, averaging only 2-3 Mbps, which is substantially below the agreed-upon performance standards.
  
  This discrepancy severely impacts our operational efficiency and fails to meet the explicit guarantees made at the time of contract signing. The situation constitutes a clear breach of our agreement, wherein both internet and phone services were to be bundled and delivered at specified performance levels.
  
  Given the gravity of this breach and its impact on our business operations, we find it necessary to request the voiding of our current contract. We entered into this agreement based on specific assurances regarding service quality and performance, which have not been met.
  
  We are keen to resolve this matter amicably and request your urgent attention to address the situation. Please provide us with a point of contact to discuss this matter further and to facilitate the process of contract termination and any potential remediation.
  
  We expect a prompt response to this request, aiming for a swift and satisfactory resolution.

  Business Response

  Date: 04/05/2024

  Good afternoon,

         Please reach out to our customer service team at ************, option 1. Please also email ******************************** the written agreement or contract which guarantees the internet speed, as we have no such documentation in our possession, and would be surprised to see such speeds guaranteed on anything that is not a dedicated fiber circuit.

  Thanks, 

  Customer Answer

  Date: 04/05/2024

  I am rejecting this response because:   
  We've made multiple attempts to reach your customer service team, including ********************* and *********************, through both phone and email. Unfortunately, our communication has been challenging, with ********************* blocking our email, rendering us unable to contact her further. The information provided to us has been inconsistent, and most recently, we were told we'd need to pay an additional $500 per month to switch to a 50mbps plan from a different carrier than the one we had before switching to your services. We have requested to cancel both our phone and internet contracts due to these issues, but have not received any response or acknowledgement of our requests via email or phone. We believe our numerous interactions and concerns have been documented in your records, yet we have not seen any resolution to our problems. Additionally, we have been unable to contact ****, the sales representative who initially sold us the service.

  Customer Answer

  Date: 04/12/2024

  Hello, 

  I have added contract and emails. 

• Initial Complaint

  Date:05/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unified Global Solutions called our church asking if they could talk with the person in charge of making decisions on internet and phone service. After being told they would have to give me the information and I would pass it along, Unified agreed to talk to me. Their sales rep came out. He looked at what we are currently paying and offered their price. Then they told me the price was only good for a 5 year contract. I informed them we do not sign 5 year contracts but they were welcome to give me the proposal(quote) and I would see if the elders(our leaders) got it to look over. The rep. said I had to sign the proposal and give them our *** number ( to remove all taxes from proposal/quote) for the proposal to move forward. I did sign but did not give him the *** number due to the fact we never give this out unless we have agreed to the proposal or quote and are doing business with the company. Then I had second thoughts and told him we were not interested. He appeared to be unhappy with my decision. I asked for him to void the proposal with my signature and give me a copy. Or take it to our shredder and shedder it. He refused to do either saying without the *** number it would not go any further. I do not feel comfortable with them having the signed proposal after refusing to void it and give me a copy. I have gotten 100's of proposals/quotes in 23 years at my job. Never once have I had to sign the porposal/quote or give our *** number BEFORE we agreed to use a company's services. It was simply a proposal/quote for their services, NOT a contract. Their business practice is highly questionable and very unethical.

  Business Response

  Date: 05/03/2023

  Good afternoon ******
  
  The sales **** ****** is correct in that the Order Form is not valid without the **** nor is the presence of your signature binding. Further, I can confirm he did not submit your signed paperwork to our operations team to move forward with anything. While I can appreciate you feel uncomfortable without a copy of a voided proposal, I can assure you that nothing untoward is being done with your incomplete order form. Across thousands and thousands of customers, this is the first complaint we've ever received around our proposal paperwork and not voiding something that was never submitted anyway - I'm sorry you had a poor experience.

  Customer Answer

  Date: 05/03/2023

  I have reviewed the business response and accept this resolution. Although I believe asking a business for their EIN number before they agreed to your porposal is unethical. Perhaps this is something you as a company need to *******.

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unified Global Solutions poses to work on behalf of *** Communications when they are actually competitors to *** Communications for voice over internet provider (VOIP). Unified Global Solutions cold calls *** customers posing as working on behalf of *** to save *** Customers money on their current services/contracts. When a sales representative from Unified Global Solutions shows up to discuss the savings, they request a current *** Statement, then calculate out savings and pressure you into signing a ****************************** Form and a Letter Of Authorization to port phone numbers. So the service Unified Global Services is offering is Voice over Internet (Replacing current *** phone service for Unified Global Solutions, but running the new service off of the existing internet service with ***). Unified Global Services poses to be working together with ***, but in reality, they are trying to get *** Customers to buy out remaining contracts with *** and transfer providers. Unified Global Solutions does not properly represent who they are and what they do. They also pressure you into signing questionable documents.I will not upload the signed documents below as they have personal/business information (EIN, address, etc). I will provide them to BBB if needed/requested. I have also made a report to *** Communications in regard to this matter to ensure our business account is protected and no transfer of service can take place.

  Business Response

  Date: 02/09/2023

  Good morning *****,
  Please reach out to us to further discuss this. We maintain a relationship with *** through the channel, which allows us to order *** internet services for customers who do not currently have ***, in conjunction with our own services. We'd like to gather more details and ensure we're representing ourselves as a separate entity throughout the sales process. You can reach our customer service team at ************, option 1, and then request to speak to the Operations Manager and reference this complaint.